📌 Core Information
🔹 Job Title: Senior Manager, Educational Content & Programs
🔹 Company: Box
🔹 Location: Redwood City, CA
🔹 Job Type: Hybrid (3 days on-site per week)
🔹 Category: Education, Content Management, AI
🔹 Date Posted: July 18, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Creating educational content and programs to address real-world problems in AI and enterprise content management
- Launching a learning destination within Box with modular, role- and industry-based learning pathways
- Building a repeatable content pipeline and managing contributors to ensure quality and consistency
- Collaborating with cross-functional teams, including SMEs, brand, design, video, product marketing, and campaigns
- Defining success metrics and iterating based on data-driven insights
ASSUMPTION: This role requires a strong background in education marketing, technical writing, or instructional design, with a proven track record of driving measurable adoption and engagement.
📋 Key Responsibilities
✅ Plan, write, and edit tutorials, videos, webinars, and explainers that solve real-world problems, from "Marketing Analytics with AI" to "Secure RAG Workflows for Healthcare"
✅ Translate complex concepts into clear, step-by-step guidance tailored to job functions (developer, admin, analyst) and verticals (healthcare, finance, media)
✅ Partner with SMEs across Engineering, Product, and Industry GTM teams to ensure accuracy, early access, and fresh perspectives
✅ Collaborate with Brand, Design, and Video to produce compelling, on-brand visuals and motion assets
✅ Work with Product Marketing and Campaigns to weave educational assets into go-to-market motions, nurture streams, and customer onboarding journeys
✅ Launch a learning destination within Box featuring modular, role- and industry-based learning pathways
✅ Select, implement, and administer an LMS (or custom solution) to host interactive courses, quizzes, labs, and certifications
✅ Operate a quarterly curriculum roadmap synchronized with product releases, partner launches, and customer pain points
✅ Define and track success metrics: course completions, enrollments, repeat learners, certification pass-rates, NPS, and downstream product activation
✅ Build a repeatable content pipeline—brief templates, SME-interview playbooks, style guides, and a GitHub (or Box) repo for reusable code and assets
✅ Recruit and manage freelancers, instructors, and partner contributors to expand coverage while maintaining quality and voice
✅ Establish governance for localization, accessibility, and content lifecycle (audit/retire/update)
ASSUMPTION: This role requires strong project management skills, attention to detail, and the ability to work effectively with cross-functional teams.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Education, Communications, or a related discipline) or equivalent experience
Experience: 6-10 years in education marketing, technical writing, developer or community enablement, or instructional design (8-12 years for Sr. Manager)
Required Skills:
- Proven track record of creating educational content that drives measurable adoption and engagement
- Exceptional written and verbal communication skills, with the ability to simplify technical jargon for any audience
- Strong project management skills and attention to detail
- Familiarity with AI concepts, enterprise content management, and related technologies
- Ability to work effectively with cross-functional teams
Preferred Skills:
- On-camera or podcast-hosting experience
- Experience with LMS platforms (Thinkific, Moodle, TalentLMS, custom)
- Experience with analytics dashboards (e.g., Tableau, Looker, Power BI)
ASSUMPTION: Candidates with experience in AI, enterprise content management, or related fields may be preferred.
💰 Compensation & Benefits
Salary Range: $155,500 - $194,500 USD per year
Benefits:
- Healthcare Benefits
- Stock Options
- Equity
- Additional Box Benefits + Perks
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on factors such as knowledge, skill level, and work location.
📌 Applicant Insights
🔍 Company Context
Industry: Technology, Information and Internet
Company Size: 1,001-5,000 employees
Founded: 2005
Company Description:
- Box (NYSE:BOX) is the Intelligent Content Cloud, a single platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
- Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Company Specialties:
- Cloud Content Management
- File Sharing
- Collaboration
- FTP Replacement
- Mobile Enterprise Security
- Enterprise Content Management
- Content Management
- Enterprise Software
- EFSS
- Business software
- Content Cloud
- E-Signature
- and E-Sign
Company Website: Box
ASSUMPTION: Box is a well-established company in the content management and collaboration space, with a strong focus on enterprise AI.
📊 Role Analysis
Career Level: Senior Manager
Reporting Structure: This role reports directly to the Head of Education or a similar role within the organization.
Work Arrangement: Hybrid (3 days on-site per week)
Growth Opportunities:
- Potential to expand the educational content and programs team as the role grows and succeeds
- Opportunity to take on more strategic responsibilities as the role evolves
- Possibility to transition into a leadership role within the education or content teams
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand the team and take on more strategic responsibilities.
🌍 Location & Work Environment
Office Type: Hybrid (3 days on-site per week)
Office Location(s): 900 Jefferson Ave, Redwood City, CA 94063, US
Geographic Context:
- Redwood City is located in the San Francisco Bay Area, approximately 30 miles south of San Francisco and 20 miles north of San Jose.
- The area is known for its mild Mediterranean climate, with cool, wet winters and warm, dry summers.
- Redwood City is home to several tech companies and offers a mix of urban and suburban living.
Work Schedule: Full-time (40 hours per week), with 3 days required on-site per week
ASSUMPTION: This role requires a balance of remote work and on-site collaboration, with 3 days per week spent in the Redwood City office.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager or HR representative
- Technical assessment or case study presentation
- On-site or virtual interview with cross-functional stakeholders
- Final round with the Head of Education or a similar role
Key Assessment Areas:
- Content creation and storytelling skills
- Technical knowledge of AI, enterprise content management, and related technologies
- Project management and organizational skills
- Cross-functional communication and collaboration
Application Tips:
- Highlight your experience with educational content creation and project management
- Include examples of your work that demonstrate your ability to simplify complex technical concepts
- Tailor your resume and cover letter to emphasize your relevant skills and experiences
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to work with cross-functional teams
ATS Keywords: Educational Content, Instructional Design, Technical Writing, AI, Enterprise Content Management, Project Management, Cross-Functional Teams, Collaboration, Communication
ASSUMPTION: The interview process for this role will focus on assessing your content creation, technical, and project management skills, as well as your ability to work effectively with cross-functional teams.
🛠 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Innovation
- Sustainability
- One Box
- Integrity
Work Style:
- Collaborative and cross-functional
- Data-driven and results-oriented
- Agile and adaptable
- Customer-focused
Self-Assessment Questions:
- How do you ensure that your educational content is accessible and inclusive for diverse audiences?
- Can you provide an example of a time when you had to simplify complex technical concepts for a non-technical audience?
- How do you prioritize and manage multiple projects and deadlines effectively?
ASSUMPTION: Box values candidates who are customer-obsessed, innovative, sustainable, collaborative, data-driven, and adaptable, with a strong focus on customer success.
⚠️ Potential Challenges
- Managing multiple projects and deadlines with competing priorities
- Keeping up with the latest AI trends and enterprise content management best practices
- Collaborating effectively with cross-functional teams, including SMEs, brand, design, video, product marketing, and campaigns
- Ensuring the quality and consistency of educational content created by freelancers, instructors, and partner contributors
- Balancing remote work and on-site collaboration in a hybrid work environment
ASSUMPTION: This role may present challenges in managing multiple projects, staying current with industry trends, and balancing remote and on-site work. Strong project management, communication, and adaptability skills are essential for success.
📈 Similar Roles Comparison
- This role is similar to a Senior Manager, Learning & Development position, with a focus on educational content creation and program management
- Unlike traditional L&D roles, this position requires a strong technical background and expertise in AI and enterprise content management
- Career progression may involve transitioning into a leadership role within the education or content teams, rather than moving into a broader L&D function
ASSUMPTION: This role is unique in its focus on educational content creation and program management for AI and enterprise content management, with potential career progression into leadership roles within the education or content teams.
📝 Sample Projects
- Developing a comprehensive tutorial series on "AI for Marketers" that covers topics such as AI-driven segmentation, personalization, and predictive analytics
- Creating an interactive course on "Secure RAG Workflows for Healthcare" that walks users through the process of designing, implementing, and managing secure, compliant content workflows in a healthcare context
- Producing a webinar series on "AI in Content Management" that features industry experts discussing best practices, trends, and case studies
ASSUMPTION: These sample projects demonstrate the type of educational content and programs that the Senior Manager, Educational Content & Programs role may involve, with a focus on AI, enterprise content management, and real-world problem-solving.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the educational content and programs within Box, and how this role will contribute to its growth and evolution?
- How does Box support the professional development and growth of its employees, particularly in roles like this one?
- Can you provide an example of a successful educational content initiative at Box, and how it was measured and optimized over time?
- How does Box balance the need for standardization and consistency in educational content with the desire for innovation and continuous improvement?
- What are the key priorities for this role in the first 30-60-90 days, and how will my success be measured during this onboarding period?
ASSUMPTION: Asking these questions will help you better understand the role, the company's approach to educational content and programs, and the expectations for your success in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on educational content creation, project management, and technical expertise
- Prepare for behavioral and situational interview questions that assess your problem-solving skills, cross-functional collaboration, and ability to manage multiple projects and deadlines
- Research Box's educational content and programs, as well as their approach to AI and enterprise content management, to demonstrate your enthusiasm and understanding of the role
- Follow up with the hiring manager or HR representative one week after submitting your application, if you have not heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
