Senior Manager, Employee Communications

📌 Core Information

🔹 Job Title: Senior Manager, Employee Communications

🔹 Company: Visa

🔹 Location: San Francisco, California, United States

🔹 Job Type: Full-time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Hybrid (5-10% travel required)

🚀 Job Overview

Key aspects of this role include:

• Leading employee communications for Visa’s Risk and Client Services organization
• Developing engagement strategies to align with strategic priorities
• Serving as a communication strategist and trusted advisor to senior leaders
• Driving change management communications for significant function initiatives
• Partnering with colleagues across the Communications organization to ensure message alignment

ASSUMPTION: This role requires a high level of strategic thinking, strong communication skills, and the ability to work effectively with senior leaders and cross-functional teams.

📋 Key Responsibilities

✅ Lead communications for Visa’s Risk and Client Services organization, helping to meet function-wide and enterprise-wide goals to connect employees to Visa’s strategic priorities and align across new ways of working, partnering, and growing the business.

✅ Develop employee engagement strategies, working cross-functionally alongside inspiring leaders and innovative thinkers who are constantly working to keep the payments ecosystem safe and secure, as well as those on the frontlines with clients.

✅ Serve as a communication strategist and trusted counselor to leaders on communication strategies and tactics.

✅ Seek out and proactively present communication opportunities for leaders to further their goals.

✅ End to end development of business narratives, talking points, employee memos, slides, and other executive and division materials.

✅ Develop and drive change management communications strategies for significant function initiatives.

✅ Ensure that communications are delivered in a way that is timely, accurate, on brand, and aligned with the company purpose, strategy, and culture.

✅ Partner with colleagues across the Communications organization, particularly business and regional leads, to ensure message alignment and to generate content ideas.

✅ Embed analytics and measurement processes into communications strategies and analyze and share relevant metrics to stakeholders to demonstrate communications plans' effectiveness and drive ongoing improvement.

✅ In partnership with Internal Digital Platform Communications colleagues, design and create new ways of reaching employees in a hybrid environment, leveraging digital assets to drive engagement.

ASSUMPTION: This role requires strong project management skills, attention to detail, and the ability to work effectively under tight deadlines.

🎯 Required Qualifications

Education: Bachelor's degree in English, communications, public relations, journalism, marketing, or a related discipline required.

Experience: 8 or more years of relevant work experience with a Bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.

Required Skills:

• Exceptional written, verbal, and presentation skills
• Ability to adapt quickly to changing priorities, pivot quickly, and respond with urgency
• Sound business judgment and experience "connecting the dots" among seemingly unrelated topics
• Positive approach and commitment to collaboration with shared purpose

Preferred Skills:

• 9 or more years of relevant work experience with a Bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Experience in fintech, financial services, or another relevant area strongly preferred
• Extensive experience in shaping communications strategies and serving as a trusted advisor to senior leaders
• Demonstrated ability to influence, counsel, and guide leaders

ASSUMPTION: Candidates with experience in employee communications, change management, and strategic communications will be highly competitive for this role.

💰 Compensation & Benefits

Salary Range: $128,000 to $196,350 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.

Benefits:

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

Working Hours: Varies upon the needs of the department.

ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's qualifications and Visa's internal equity.

📌 Applicant Insights

🔍 Company Context

Industry: Visa is a global leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

Company Size: Visa has 10,001+ employees, providing ample opportunities for career growth and collaboration.

Founded: Visa was founded in 1958 and has since grown into a publicly traded company with a strong global presence.

Company Description:

• Visa is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
• The company's purpose is to uplift everyone, everywhere by being the best way to pay and be paid.
• Visa offers a comprehensive benefits package, including medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.

Company Specialties:

• Global payments technology company

Company Website: https://corporate.visa.com/en/careers.html

ASSUMPTION: Visa's large size and global presence offer numerous opportunities for professional growth and development.

📊 Role Analysis

Career Level: This role is at the senior management level, requiring extensive experience and strong leadership skills.

Reporting Structure: The Senior Manager, Employee Communications will report directly to the Chief Risk & Client Services Officer and their leadership team.

Work Arrangement: This is a hybrid position, with an expectation of days in the office confirmed by the hiring manager.

Growth Opportunities:

• Potential to expand the role's scope and impact as the company grows and evolves
• Opportunities to work with diverse teams across the organization, fostering professional development
• Possibility to advance to a more senior role within the Communications organization or the broader company

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on Visa's employee communications strategy.

🌍 Location & Work Environment

Office Type: Visa's San Francisco office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 900 Metro Center Blvd, Foster City, California, US

Geographic Context:

• San Francisco is a vibrant, multicultural city with a thriving tech industry
• The Bay Area offers a wide range of cultural attractions, outdoor activities, and culinary experiences
• The cost of living in the Bay Area is high, but so are the opportunities for professional growth and development

Work Schedule: The working hours for this role vary upon the needs of the department.

ASSUMPTION: The San Francisco office provides a dynamic and engaging work environment, with easy access to public transportation and numerous amenities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with a member of the HR team
• In-depth interview with the hiring manager and/or other team members
• Final interview with the Chief Risk & Client Services Officer or their representative

Key Assessment Areas:

• Communication skills and ability to craft compelling narratives
• Strategic thinking and problem-solving abilities
• Leadership and influencing skills
• Adaptability and resilience in the face of changing priorities

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your communication work, demonstrating your ability to develop and execute strategic communications plans
• Research Visa's company culture and values to ensure a strong fit

ATS Keywords: Employee Communications, Change Management, Strategic Priorities, Collaboration, Content Development, Analytics, Digital Communication, Influencing, Counseling, Presentation Skills, Written Communication, Verbal Communication, Business Judgment, Adaptability, Engagement Strategies, Trusted Advisor

ASSUMPTION: Visa's application process is designed to assess candidates' communication skills, strategic thinking, and cultural fit.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, PowerPoint, Excel)
• Project management tools (e.g., Asana, Trello, JIRA)
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on Visa's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Inclusive
• Integrity

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Focused on results and continuous improvement

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you able to collaborate effectively with diverse teams and stakeholders?
• Do you have a strong commitment to continuous learning and improvement?

ASSUMPTION: Visa values candidates who are innovative, collaborative, and committed to delivering exceptional results.

⚠️ Potential Challenges

• Managing communications for a large, global organization with diverse stakeholders
• Balancing multiple priorities and deadlines in a fast-paced environment
• Adapting to changes in Visa's strategic priorities and organizational structure
• Working effectively with remote team members and stakeholders

ASSUMPTION: These challenges can be overcome by strong communication skills, strategic thinking, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• This role is similar to other senior communications roles in large organizations, but with a focus on employee communications and change management
• Visa's global presence and scale provide unique opportunities and challenges compared to smaller organizations
• Career progression in this role may lead to more senior communications or leadership positions within Visa or other organizations

ASSUMPTION: This role offers a unique opportunity to make a significant impact on Visa's employee communications strategy and culture.

📝 Sample Projects

• Developing and executing a comprehensive communications plan for a major organizational change initiative
• Crafting compelling narratives and talking points for senior leaders to articulate Visa's strategic priorities and achievements
• Designing and implementing a new employee engagement platform to enhance communication and collaboration in a hybrid work environment

ASSUMPTION: These sample projects demonstrate the strategic and tactical aspects of the role, as well as the opportunity to drive meaningful change and impact.

❓ Key Questions to Ask During Interview

• How does this role fit into the broader communications strategy for Visa's Risk and Client Services organization?
• What are the most pressing communications challenges facing the organization, and how can this role address them?
• How does Visa support the professional development and growth of its employees?
• What is the expected timeline for this role to make a significant impact on Visa's employee communications strategy?
• How does Visa foster a culture of collaboration and innovation in its communications function?

ASSUMPTION: Asking these questions demonstrates your interest in the role and your commitment to driving meaningful impact on Visa's employee communications strategy.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://jobs.smartrecruiters.com/Visa/744000054908267-senior-manager-employee-communications
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your communication work, demonstrating your ability to develop and execute strategic communications plans
• Research Visa's company culture and values to ensure a strong fit
• Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.