Senior Manager, Global Creative Operations

📌 Core Information

🔹 Job Title: Senior Manager, Global Creative Operations

🔹 Company: Airwallex

🔹 Location: Singapore, London

🔹 Job Type: Full-time

🔹 Category: Marketing

🔹 Date Posted: June 26, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Overseeing global creative marketing projects
• Managing resource allocation and implementation across creative workflows
• Collaborating with global marketing teams and external agency partners
• Identifying and resolving process bottlenecks and resource issues

ASSUMPTION: This role requires a high level of organization, communication, and problem-solving skills to manage complex creative projects and teams.

📋 Key Responsibilities

✅ Own the creative workflow: Manage and optimize the intake, scheduling, and trafficking of all creative requests, ensuring projects move seamlessly through concept, design, review, and approval stages.

✅ Prioritize and allocate resources: Strategically evaluate project priorities to ensure optimal utilisation of creative assets and timely task completion. Work closely with the Marketing Producer to align resourcing with campaign needs.

✅ Maintain and adjust all creative project timelines: Develop and meticulously manage timelines, deadlines, and approval cycles, proactively identifying and mitigating potential roadblocks or delays.

✅ Facilitate communication: Serve as the main point of contact for internal creative team coordination, managing task prioritization and bandwidth.

✅ Using insights and data from internal creative workflows, agency processes and resource allocation, to conduct cost-benefit analysis and proactively suggest areas for improvement and optimisation, and where appropriate building a business case for scaling creative capabilities to meet the needs of global marketing teams.

ASSUMPTION: This role involves a high degree of multitasking, prioritization, and stakeholder management to ensure projects are delivered on time and to a high standard.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Design, Communications, or a related field.

Experience: 7-10 years of experience in a creative ops management, project management, or production role within an in-house creative team or agency setting.

Required Skills:

• Proven expertise in managing high-volume creative workflows
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in Google Workspace (Docs, Sheets, Slides)
• Advanced proficiency in project management and workflow tools (e.g., JIRA, Asana, Monday.com, Trello)
• Strong passion for visual design and meticulous attention to detail

Preferred Skills:

• Experience with Figma or similar design collaboration tools

ASSUMPTION: Candidates with experience in creative operations, project management, or production roles within a marketing or agency setting are strongly encouraged to apply.

💰 Compensation & Benefits

Salary Range: Competitive salary package based on experience and location. Airwallex offers industry-standard compensation for this role, with an estimated range of SGD 120,000 - 180,000 per year for Singapore-based candidates and GBP 70,000 - 110,000 per year for London-based candidates.

Benefits:

• Health insurance and wellness benefits
• Retirement savings plans
• Employee stock options
• Flexible work arrangements
• Professional development opportunities

Working Hours: Full-time position with standard working hours, although flexibility may be required to accommodate global team members and project deadlines.

ASSUMPTION: Salary ranges are estimated based on industry standards for similar roles and locations, and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically Fintech and global payments

Company Size: Medium to large (1,001-5,000 employees), offering a dynamic and collaborative work environment with ample opportunities for growth and learning

Founded: 2015, with a strong track record of growth and success in the global payments industry

Company Description:

• Airwallex is a leading global payments and financial platform for modern businesses
• Offers trusted solutions to manage business accounts, payments, treasury, and spend management, as well as embedded finance
• Empowers businesses to grow beyond borders by taking the friction out of global payments and financial operations

Company Specialties:

• Fintech
• Card
• Business Account
• API
• Multi-currency Wallet
• Global SME Bank
• Payment Acceptance
• Online Payments
• International Transfers
• Issuing
• Acquiring
• Embedded Finance

Company Website: airwallex.com

ASSUMPTION: Airwallex is a well-established and rapidly growing company in the Fintech industry, offering exciting opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid to senior-level role, offering the opportunity to lead and manage global creative operations and teams

Reporting Structure: This role reports directly to the Head of Brand Studio and works closely with global marketing teams and external agency partners

Work Arrangement: Remote OK, with the option to work from Singapore or London offices

Growth Opportunities:

• Potential to grow into a leadership role within the Brand Studio or broader marketing organization
• Opportunities to work on high-impact projects and collaborate with global teams
• Chance to develop and implement long-term strategies for creative capabilities

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on the company's global marketing efforts.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspaces with a focus on employee well-being and productivity

Office Location(s): Singapore, London

Geographic Context:

• Singapore: A vibrant, multicultural city-state with a strong focus on technology and innovation
• London: A global financial hub with a diverse and dynamic business environment

Work Schedule: Standard full-time working hours, with flexibility to accommodate global team members and project deadlines

ASSUMPTION: Both Singapore and London offer exciting and dynamic work environments, with ample opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the hiring manager
• In-depth interview with the marketing team
• Final interview with the Head of Brand Studio

Key Assessment Areas:

• Problem-solving skills and strategic thinking
• Communication and interpersonal skills
• Project management and organizational skills
• Understanding of creative workflows and marketing processes

Application Tips:

• Highlight your experience in creative operations, project management, or production roles
• Demonstrate your ability to manage high-volume creative workflows and juggle multiple projects simultaneously
• Showcase your passion for visual design and attention to detail
• Prepare examples of your problem-solving skills and strategic thinking in the context of creative operations

ATS Keywords: Creative Operations, Project Management, Resource Allocation, Workflow Optimization, Communication, Negotiation, Interpersonal Skills, Google Workspace, Project Management Tools, Visual Design, Attention to Detail, Creative Production, Data Analysis, Problem Solving, Collaboration, Strategic Planning

ASSUMPTION: Airwallex uses Applicant Tracking Systems (ATS) to manage job applications, so including relevant keywords in your resume can help ensure your application is seen by the right people.

🛠️ Tools & Technologies

• Google Workspace (Docs, Sheets, Slides)
• Project management and workflow tools (e.g., JIRA, Asana, Monday.com, Trello)
• Design collaboration tools (e.g., Figma)

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are used to manage creative workflows, collaborate with teams, and streamline project management processes.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Inclusive
• Accountable

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Data-driven and results-focused
• Adaptable and resilient

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you comfortable working with global teams and managing multiple projects simultaneously?
• Do you have a strong passion for visual design and a meticulous attention to detail?
• Are you able to work independently and take initiative to drive projects forward?

ASSUMPTION: Airwallex values candidates who are a strong cultural fit, with a customer-centric mindset, a passion for innovation, and a collaborative work style.

⚠️ Potential Challenges

• Managing high-volume creative workflows and tight deadlines
• Collaborating with global teams and external agency partners across different time zones
• Identifying and resolving process bottlenecks and resource issues
• Adapting to a fast-paced, dynamic work environment

ASSUMPTION: This role presents unique challenges that require strong organizational skills, adaptability, and the ability to thrive in a fast-paced environment.

📈 Similar Roles Comparison

• Unlike traditional project management roles, this role focuses specifically on creative workflows and marketing projects
• This role requires a strong understanding of creative production processes and a passion for visual design
• Career progression in this role may lead to leadership positions within the Brand Studio or broader marketing organization

ASSUMPTION: This role is unique in its focus on creative operations and marketing projects, offering a distinct blend of project management, creative, and strategic skills.

📝 Sample Projects

• Managing the creative workflow for a global marketing campaign, from concept to delivery
• Optimizing resource allocation and project timelines to ensure efficient and effective creative production
• Collaborating with global marketing teams and external agency partners to identify and resolve process bottlenecks

ASSUMPTION: These sample projects illustrate the diverse and challenging nature of the creative operations management role, requiring strong organizational skills, adaptability, and strategic thinking.

❓ Key Questions to Ask During Interview

• Can you describe the typical creative workflow for a global marketing campaign at Airwallex?
• How does the Brand Studio collaborate with global marketing teams and external agency partners?
• What are the key challenges facing the creative operations team at Airwallex, and how can this role help address them?
• What opportunities are there for growth and development within the Brand Studio and broader marketing organization?
• How does Airwallex support work-life balance for employees in this role?

ASSUMPTION: These key questions help applicants better understand the role, the team, and the company, enabling them to make informed decisions about their application and career prospects.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your experience in creative operations, project management, or production roles
• Write a cover letter explaining your interest in the role and how your skills and experience make you a strong fit
• Prepare examples of your problem-solving skills and strategic thinking in the context of creative operations
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.