📌 Core Information
🔹 Job Title: Senior Manager, Hotel Partnerships
🔹 Company: American Express
🔹 Location: London, United Kingdom
🔹 Job Type: Full-time, Hybrid
🔹 Category: Financial Services, Travel & Hospitality
🔹 Date Posted: July 30, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Managing strategic hotel partnerships to drive program growth
- Collaborating across the enterprise to identify growth opportunities
- Supporting annual hotel selections and sell-ins
- Driving partner engagement through relationship management and strategic opportunities
- Managing day-to-day account management responsibilities
ASSUMPTION: This role requires a strong understanding of the luxury and travel industries, as well as exceptional communication and strategic thinking skills.
📋 Key Responsibilities
✅ Manage a portfolio of accounts by driving growth opportunities and handling day-to-day account management responsibilities
✅ Drive partner engagement through relationship management, account reviews, and identification of strategic opportunities
✅ Drive incremental Card Member benefits by selling partners on TLS value and supporting program updates and changes
✅ Collaborate across the enterprise with Membership Rewards, Strategic Partnerships, Premium Card Products, Co-Brand, Global Merchant Services, etc. to identify opportunities to drive growth
✅ Support the lodging program team through annual program cycles, including but not limited to hotel contracting
✅ Participate in annual hotel selections and sell-ins, including reviewing existing program hotels, researching markets, and taking pitch meetings from applicant properties
✅ Support team through projects driving efficiency and innovation
ASSUMPTION: This role involves a high level of stakeholder management, both internally and externally, and requires strong communication and influencing skills.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 5-10 years of relevant experience, with a focus on partner management and/or hospitality
Required Skills:
- Exceptional communication skills
- Strong personal presence
- Strategic thinking with a growth mindset
- Ability to work in a fast-paced environment
- Understanding of luxury and travel industries
- Collaborative team player with a can-do attitude
- Strong partner management and/or hospitality experience
Preferred Skills:
- Experience in the financial services industry
- Fluency in additional languages
ASSUMPTION: Given the nature of the role, candidates with a background in luxury travel, hospitality, or financial services are likely to be successful.
💰 Compensation & Benefits
Salary Range: £70,000 - £90,000 per annum (Estimated based on industry standards for a Senior Manager role in London)
Benefits:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, on-site or virtual arrangements depending on role and business need
- Generous paid parental leave policies
- Free access to global on-site wellness centers staffed with nurses and doctors
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM with flexibility for hybrid work arrangement
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior Manager role in London. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: American Express is a global financial services company, offering a wide range of products and services, including credit cards, charge cards, and travel services
Company Size: American Express has over 10,000 employees worldwide, providing a large and diverse work environment
Founded: 1850, in Buffalo, New York, USA
Company Description:
- American Express is committed to backing its customers, communities, and colleagues with a focus on delivering exceptional experiences and driving growth
- The company offers a range of travel and lifestyle services, including Fine Hotels + Resorts and The Hotel Collection programs
- American Express is known for its strong brand and commitment to customer service
Company Specialties:
- Credit and charge cards
- Travel services
- Network services and merchants services
Company Website: americanexpress.com
ASSUMPTION: American Express is a well-established company with a strong global presence and a reputation for excellence in the financial services industry.
📊 Role Analysis
Career Level: Senior Manager
Reporting Structure: This role reports directly to the Director, Hotel Partnerships
Work Arrangement: Hybrid, with a mix of on-site and remote work
Growth Opportunities:
- Potential to grow within the Travel & Lifestyle Services business or across American Express
- Opportunities to work on high-impact projects and drive strategic initiatives
- Access to learning and development opportunities to support career growth
ASSUMPTION: This role offers significant opportunities for career growth and development within American Express.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with on-site amenities
Office Location(s): London, United Kingdom
Geographic Context:
- London is a major global financial hub with a vibrant culture and diverse population
- The office is located in a central area with easy access to public transportation
- London offers a wide range of cultural attractions, restaurants, and entertainment options
Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM with flexibility for hybrid work arrangement
ASSUMPTION: The hybrid work arrangement provides a good balance between on-site collaboration and remote flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the HR team
- On-site or virtual interview with the hiring manager and/or team members
- Final round interview with the Director, Hotel Partnerships
Key Assessment Areas:
- Communication and influencing skills
- Strategic thinking and problem-solving abilities
- Industry knowledge and understanding of luxury travel
- Cultural fit and alignment with American Express values
Application Tips:
- Highlight relevant experience in partner management, hospitality, or luxury travel
- Tailor your resume to emphasize skills and experiences relevant to the role
- Prepare examples of your ability to drive growth and manage strategic partnerships
- Research American Express and the Travel & Lifestyle Services business to demonstrate your understanding of the company and its offerings
ATS Keywords: Partner management, hotel partnerships, luxury travel, strategic thinking, growth mindset, stakeholder management, account management, travel services, American Express
ASSUMPTION: American Express uses Applicant Tracking Systems (ATS) to screen resumes, so including relevant keywords can help your application stand out.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Salesforce or similar CRM platform
- Project management tools (e.g., Asana, Trello, Jira)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
ASSUMPTION: Familiarity with these tools is not required but may be beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Back our customers by making their lives better, easier, and more rewarding
- Back our colleagues by supporting their growth and creating an inclusive environment
- Back our communities by contributing to their growth and well-being
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on driving growth and innovation
Self-Assessment Questions:
- Do you have a proven track record of driving growth and managing strategic partnerships?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you thrive in a collaborative, team-oriented work culture?
ASSUMPTION: American Express values candidates who align with their mission to back their customers, colleagues, and communities, and who can thrive in a collaborative, fast-paced work environment.
⚠️ Potential Challenges
- Managing a large portfolio of accounts and driving growth across multiple partnerships
- Balancing on-site and remote work effectively in a hybrid work arrangement
- Navigating a large, global organization and building relationships across different teams
- Keeping up with industry trends and competitor activities in the luxury travel space
ASSUMPTION: These challenges can be overcome with strong communication, organization, and time management skills, as well as a strategic mindset and a willingness to adapt to change.
📈 Similar Roles Comparison
- This role is similar to other Senior Manager positions in partner management or hospitality, but with a focus on the luxury travel industry and the unique offerings of American Express
- American Express offers a competitive salary and benefits package compared to industry standards for a Senior Manager role in London
- Career progression opportunities may vary depending on the specific role and company size
ASSUMPTION: While this role shares similarities with other Senior Manager positions, the unique aspects of American Express and the Travel & Lifestyle Services business make it a distinct opportunity.
📝 Sample Projects
- Developing and implementing a strategic plan to drive growth for a key hotel partner
- Managing a complex hotel contracting process to ensure optimal terms and conditions for both American Express and the partner
- Identifying and pursuing new partnership opportunities to expand the Fine Hotels + Resorts and The Hotel Collection programs
ASSUMPTION: These sample projects illustrate the strategic and operational aspects of the role, as well as the opportunity to drive growth and innovation.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the broader Travel & Lifestyle Services business and American Express as a whole?
- What opportunities are there for growth and development within the team and across American Express?
- How does American Express support work-life balance for its employees?
- What are the most rewarding aspects of working in the Travel & Lifestyle Services business at American Express?
ASSUMPTION: These questions can help you better understand the role, the team, and the company culture, as well as demonstrate your interest and engagement in the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through American Express Careers
- Tailor your resume to highlight relevant experience in partner management, hospitality, or luxury travel
- Prepare a cover letter that demonstrates your understanding of American Express and the Travel & Lifestyle Services business
- Prepare examples of your ability to drive growth and manage strategic partnerships
- Follow up with the hiring manager or HR team one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
