Senior Manager, Integrated Communications, Global Workforce Innovation and Culture

📌 Core Information

🔹 Job Title: Senior Manager, Integrated Communications, Global Workforce Innovation and Culture

🔹 Company: ServiceNow

🔹 Location: Chicago, Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📣 Marketing Communications (MarCom)

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing and overseeing the strategic, integrated communications plan.
• Alignment of the Chief Workforce Innovation Officer's messaging with ServiceNow's brand.
• Crafting AI-enabled, emotionally engaging stories.
• Collaboration across multiple teams to ensure consistency and impact.

ASSUMPTION: The description emphasizes AI integration and emotional storytelling, assuming a tech-savvy, creative individual would be ideal.

📋 Key Responsibilities

✅ Develop and execute a strategic, integrated communications plan for the Chief Workforce Innovation Officer and Global Workforce Innovation and Culture program.

✅ Design executive visibility programs including content for speaking opportunities, social media, and thought leadership.

✅ Coordinate with various teams for message alignment and effectiveness.

✅ Manage project schedules and ensure timely execution and publication of content.

✅ Analyze insights and continuously improve communication strategies based on feedback.

ASSUMPTION: These responsibilities suggest a high level of autonomy and strategic input in communication efforts.

🎯 Required Qualifications

Education: BS/BA degree strongly recommended; MBA or an advanced degree recommended.

Experience: 12+ years in corporate communications, public relations, or executive communications.

Required Skills:

• Corporate Communications
• Public Relations
• Executive Communications

Preferred Skills:

• Experience in a hypergrowth tech company
• MBA or advanced degree

ASSUMPTION: The qualifications imply a preference for candidates with extensive experience and educational background in communications or marketing within tech environments.

💰 Compensation & Benefits

Salary Range: $137,500 - $240,700, plus equity, variable compensation, and benefits.

Benefits:

• Flexible spending accounts and health plans
• 401(k) Plan with company match, ESPP
• Matching donations and family leave programs

Working Hours: 40 hours per week with potential flexibility in arrangements.

ASSUMPTION: The compensation package suggests a competitive environment to attract high-caliber candidates.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specializing in enterprise cloud-based solutions.

Company Size: 30,892 employees, indicating a large global operation with diverse opportunities.

Founded: 2004 in San Diego, California.

Company Description:

• Leads in AI-enhanced technology solutions.
• Focuses on digitizing workflows for better connectivity.
• Supports over 85% of the Fortune 500®.

Company Specialties:

• Service Management
• Enterprise Cloud
• IT Service Management (ITSM)

Company Website: http://www.servicenow.com

ASSUMPTION: The company culture seems innovative and growth-oriented, ideal for applicants looking to be part of a leading tech firm.

📊 Role Analysis

Career Level: Senior-level management with strategic input in communications.

Reporting Structure: Reports to Chief Workforce Innovation Officer, ensuring high-level interaction and influence.

Work Arrangement: Flexible, with options for remote arrangement beyond on-site expectations.

Growth Opportunities:

• Involvement in global initiatives and high-impact projects
• Networking with senior executives and industry leaders
• Developing leading-edge communication strategies

ASSUMPTION: The role allows substantial professional growth through strategic influence and cross-functional collaboration.

🌍 Location & Work Environment

Office Type: Likely corporate setting given the location and industry standard.

Office Location(s): Chicago, Illinois, with other key locations globally.

Geographic Context:

• Thriving tech hub offering networking opportunities
• Culturally vibrant with a wide array of amenities
• Central location with strong business infrastructure

Work Schedule: Standard 9-5 hours with potential flexibility for remote work.

ASSUMPTION: Employees likely benefit from a dynamic work environment promoting flexibility and work-life balance.

💼 Interview & Application Insights

Typical Process:

• Initial HR Screening
• Technical assessment or case study
• Panel or individual interviews with the hiring team

Key Assessment Areas:

• Communication skills and strategic thinking
• Ability to align messages with business goals
• Networking and relationship-building capabilities

Application Tips:

• Highlight experience in strategic communication roles
• Emphasize adaptability and crisis management skills
• Demonstrate knowledge of AI and innovative technology applications in communications

ATS Keywords: Corporate Communications, AI Integration, Executive Messaging, Strategic Planning, Thought Leadership

ASSUMPTION: The hiring process is designed to assess cultural fit and strategic advancement capabilities.

🛠️ Tools & Technologies

• AI-powered analytical tools
• Digital communication platforms
• Social media analytics and management tools

ASSUMPTION: Proficiency in digital communication and AI-based technologies will be advantageous.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Inclusive collaboration
• Customer-centric solutions

Work Style:

• Collaborative and team-oriented
• Results-driven with a focus on strategic goals
• Desire to innovate and embrace new challenges

Self-Assessment Questions:

• Do I align with a highly innovative and tech-driven culture?
• Can I effectively manage and communicate across diverse teams?
• How do I approach problem-solving in high-pressure environments?

ASSUMPTION: Candidates should feel comfortable in a progressive, fast-paced tech environment.

⚠️ Potential Challenges

• Managing a complex array of stakeholders
• Balancing competing priorities in a dynamic environment
• Adapting to rapid changes and innovations in communication technology
• Navigating a large, matrixed organization

ASSUMPTION: Success requires excellent multi-tasking and organizational abilities.

📈 Similar Roles Comparison

• Senior Communications Manager roles in other tech companies
• Global Strategy Manager within communications divisions
• Corporate Communications Director with international focus

ASSUMPTION: The role is comparable to senior communications roles that emphasize strategy and global influence.

📝 Sample Projects

• Developing a global communications strategy for workforce advancement
• Creating content for a major external speaking opportunity
• Managing crisis communication for a corporate incident

ASSUMPTION: Projects provide a platform for showcasing creative communication skills and strategic acumen.

❓ Key Questions to Ask During Interview

• What are the key objectives for the Global Workforce Innovation and Culture program?
• How does the organization measure communication success?
• What is the scope for implementing AI in current communication strategies?
• How does this role interact with other departments within ServiceNow?
• What are the immediate challenges the team is currently facing?

ASSUMPTION: These questions aim to clarify role expectations and alignment with career aspirations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a detailed resume highlighting relevant experience
• Ensure your portfolio demonstrates storytelling and strategic communication skills
• Research ServiceNow’s latest innovations and market presence
• Follow up promptly with ServiceNow's recruitment team after application submission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.