📌 Core Information
🔹 Job Title: Senior Manager Marketing, Project Management Office (PMO)
🔹 Company: American Express
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: August 5, 2025
🔹 Experience Level: 3-5 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Driving business growth through key initiatives across American Express Canada
- Close collaboration with various stakeholders to develop project requirements
- Ensuring flawless implementation of projects across multiple business groups
- Working across various disciplines, including Consumer Cards, Merchant Services, and Corporate Products
- Leveraging strong project management skills, communication abilities, and legal compliance understanding
ASSUMPTION: This role requires a dynamic and experienced project manager with a strong background in marketing and a solid understanding of the legal and regulatory environment.
📋 Key Responsibilities
✅ Implement key initiatives to drive business growth across American Express Canada
✅ Collaborate with stakeholders to develop project requirements and ensure alignment
✅ Drive the flawless implementation of initiatives across multiple business groups
✅ Work across various disciplines, including Consumer Cards, Merchant Services, and Corporate Products
✅ Manage multiple complex projects simultaneously, from Legal/Regulatory to process improvement-driven initiatives
✅ Develop strategic project overviews for presentation to internal teams up to senior management levels
✅ Create program structures, organize teams, and identify and track key project milestones
✅ Proactively anticipate project risks and issues, and ensure adequate mitigation is put in place
✅ Challenge the status quo and drive continuous improvement
✅ Build and maintain strong relationships across all organization levels and lines of business
✅ Influence and collaborate with various teams, including Legal, Compliance, AET, Risk, World Service, CEG, and many others
ASSUMPION: This role involves a high degree of stakeholder management, project planning, and execution, requiring strong communication, leadership, and analytical skills.
🎯 Required Qualifications
Education: Bachelor's Degree
Experience: Minimum 3-5 years of experience in project management, marketing, or a related field
Required Skills:
- Proven ability to take initiative and champion projects from conception through to implementation and evaluation
- Strong oral and written communication skills, with an emphasis on developing strategic project overviews
- Ability to manage multiple complex projects simultaneously
- Strong understanding of the legal and regulatory environment
- Superior analytical and critical thinking skills
- Ability to select, review, and analyze diverse data sets related to business performance
- Excellent relationship management and collaboration skills
- Proven ability to work in ambiguity and continuous change
- PMP certification (a benefit)
Preferred Skills:
- Experience across multiple Amex business groups
- Fluency in French (an asset)
ASSUMPTION: Candidates should have a strong project management background, excellent communication skills, and a solid understanding of the legal and regulatory environment. Experience in the financial services industry is a plus.
💰 Compensation & Benefits
Salary Range: CAD 120,000 - CAD 160,000 per year (based on industry standards for similar roles and experience levels)
Benefits:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, on-site, or virtual arrangements depending on role and business need
- Generous paid parental leave policies
- Free access to global on-site wellness centers staffed with nurses and doctors
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
Working Hours: Full-time (37.5 hours per week)
ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels. The benefits package is comprehensive and competitive, reflecting American Express' commitment to employee well-being.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 10,001+ employees (Large enterprise)
Founded: 1850 (as a express mail service, later evolved into a financial services company)
Company Description:
- American Express is a globally integrated payments company, providing customers with access to products, insights, and world-class experiences
- The company is committed to upholding its powerful backing promise to customers and colleagues
- American Express has a long history of supporting its customers and communities through various challenges and crises
Company Specialties:
- Financial Services
- Business Travel
- Corporate Card
- Network Services
- Merchants Services
Company Website: americanexpress.com
ASSUMPTION: American Express is a well-established and reputable company in the financial services industry, with a strong focus on customer support and community involvement.
📊 Role Analysis
Career Level: Mid-level to senior management
Reporting Structure: This role reports directly to the Head of Marketing, Project Management Office (PMO)
Work Arrangement: Hybrid (a combination of on-site and remote work)
Growth Opportunities:
- Potential progression to a Head of PMO or similar leadership role
- Expansion of responsibilities across multiple business groups
- Development of skills in strategic planning, project management, and leadership
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand responsibilities and advance to leadership positions.
🌍 Location & Work Environment
Office Type: Hybrid (a combination of on-site and remote work)
Office Location(s): Toronto, Ontario, Canada
Geographic Context:
- Toronto is the capital city of the province of Ontario, with a population of approximately 2.9 million
- The city is known for its diverse cultural scene, vibrant neighborhoods, and numerous attractions
- Toronto is a major financial hub, with a strong and growing tech industry
Work Schedule: Full-time (37.5 hours per week), with flexible hours and remote work options
ASSUMPTION: Toronto offers a dynamic and multicultural work environment, with a strong financial services industry and numerous opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final round interview with senior leadership
- Background check and offer
Key Assessment Areas:
- Project management skills and experience
- Communication and presentation abilities
- Understanding of the legal and regulatory environment
- Analytical and critical thinking skills
- Cultural fit and alignment with American Express' values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare for behavioral interview questions focusing on project management, communication, and problem-solving skills
- Research American Express' company culture and values to demonstrate your fit
- Follow up after the interview to express your appreciation and reiterate your interest in the role
ATS Keywords: Project Management, Marketing, Stakeholder Management, Legal Compliance, Data Analysis, Risk Management, Initiative Taking, Collaboration, Business Performance Optimization, Leadership, Strategic Thinking
ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on project management skills, communication abilities, and cultural fit.
🛠️ Tools & Technologies
- Project management software (e.g., Microsoft Project, Asana, Jira)
- Data analysis tools (e.g., Excel, Power BI, Tableau)
- Communication and collaboration platforms (e.g., Microsoft Teams, Slack)
- Legal and regulatory compliance software (e.g., MyComplianceOffice, Ascendant Compliance Manager)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and teams the candidate works with.
👔 Cultural Fit Considerations
Company Values:
- Customer Commitment
- Integrity
- Quality
- Inclusion
- Collaboration
- Innovation
Work Style:
- Dynamic and fast-paced environment
- Strong focus on collaboration and teamwork
- Results-driven and goal-oriented culture
- Opportunities for professional growth and development
Self-Assessment Questions:
- How do you handle working in ambiguity and continuous change?
- Can you provide an example of a time when you successfully managed multiple complex projects simultaneously?
- How do you ensure the successful implementation of projects across multiple business groups?
ASSUMPTION: American Express values candidates who are committed to customer service, integrity, and collaboration, with a strong work ethic and a desire to learn and grow.
⚠️ Potential Challenges
- Managing multiple complex projects simultaneously, often with tight deadlines
- Navigating a large and complex organization with numerous stakeholders
- Keeping up with the fast-paced and ever-changing financial services industry
- Balancing the demands of multiple business groups with varying priorities and expectations
ASSUMPTION: This role presents unique challenges that require strong project management skills, adaptability, and the ability to thrive in a dynamic and fast-paced environment.
📈 Similar Roles Comparison
- Unlike other project management roles, this position focuses on driving business growth through marketing initiatives
- This role requires a strong understanding of the legal and regulatory environment, which may not be necessary for other project management positions
- Career progression in this role may lead to leadership positions within the marketing or project management functions, rather than other departments
ASSUMPTION: This role is unique in its focus on marketing initiatives and legal compliance, offering a distinct career path within the financial services industry.
📝 Sample Projects
- Developing and implementing a new customer acquisition campaign across multiple business groups
- Streamlining the onboarding process for new merchants, resulting in a 20% reduction in time-to-market
- Collaborating with legal and compliance teams to ensure regulatory adherence in product offerings
ASSUMPTION: These sample projects demonstrate the diverse and challenging nature of the role, requiring strong project management, communication, and analytical skills.
❓ Key Questions to Ask During Interview
- Can you describe the most challenging project you've managed, and how you ensured its successful implementation?
- How do you prioritize and manage multiple complex projects with competing deadlines and resources?
- Can you provide an example of a time when you identified and mitigated a significant project risk?
- How do you ensure the successful collaboration and alignment of stakeholders with varying priorities and expectations?
- What opportunities are there for professional growth and development in this role?
ASSUMPTION: Asking these questions will help you better understand the role's demands, the team's dynamics, and the company's commitment to employee growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the American Express careers portal
- Tailor your resume and cover letter to highlight your relevant skills and experiences in project management, marketing, and stakeholder management
- Prepare for behavioral interview questions focusing on project management, communication, and problem-solving skills
- Research American Express' company culture and values to demonstrate your fit
- Follow up after the interview to express your appreciation and reiterate your interest in the role
- If selected, be prepared to provide references and undergo a background check
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
