📌 Core Information
🔹 Job Title: Senior Manager, Training & Communications
🔹 Company: Royal Bank of Canada
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-time, Hybrid
🔹 Category: Banking & Finance
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Developing and executing a comprehensive training and communications plan for multiple concurrent initiatives
- Managing project timelines and resources to ensure deliverables are met
- Collaborating with diverse stakeholders across business units to integrate initiatives into RBC procedures
- Continuously identifying and mitigating risks and issues
- Establishing strong working relationships to build influence and impact with key business partners
ASSUMPTION: This role requires a high level of organizational, project management, and communication skills. The successful candidate will have experience managing multiple projects simultaneously and working with diverse stakeholders.
📋 Key Responsibilities
✅ Manage the implementation of multiple concurrent initiatives in a time-efficient manner, monitoring and controlling activities according to plan
✅ Continuously identify potential issues, conflicts, and risks, analyzing, mitigating, and escalating where appropriate
✅ Develop and execute a training and communications plan that will span at least the next two years, provisioning for maturity initiatives beyond
✅ Collaborate and contribute to the library of knowledge articles and training decks, hosting clinics, webinars, or other necessary events to deliver information for stakeholders
✅ Establish strong working relationships across business units and platforms to build influence and impact with key business partners, collaborating with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes
✅ Contribute to ongoing administrative program activities as required
ASSUMPTION: This role involves a high degree of multitasking and requires strong project management, communication, and stakeholder engagement skills.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Business, or a related field
Experience: 5+ years of experience as a communications professional (technical writer, trainer, or similar), with expertise in training/presentation to an online audience
Required Skills:
- Expertise in developing and executing training programs
- Strong organizational, project management, and time management capabilities
- Independent self-starter, deadline-driven, and results-oriented, able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously
- Excellent written and verbal communication skills, with a strong command of the English language
- Proficiency in Microsoft Office Suite, particularly PowerPoint
Preferred Skills:
- Experience in a financial institution or technology environment
- PowerPoint addiction; we love our ppt decks
- Experience with ServiceNow knowledge base module
ASSUMPTION: Candidates must have a proven track record in developing and executing training programs, with strong project management and communication skills. Experience in a financial institution or technology environment is preferred but not required.
💰 Compensation & Benefits
Salary Range: CAD 120,000 - CAD 160,000 per year (based on experience and industry standards for similar roles in Toronto)
Benefits:
- Bonuses
- Flexible Benefits
- Competitive Compensation
- Commissions
- Stock Options
- World-Class Training Program
- Flexible Work/Life Balance Options
Working Hours: 37.5 hours per week, with flexible hybrid work arrangement (2-3 days on-site per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Toronto. Actual compensation may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Banking & Finance
Company Size: 10,001+ employees (one of the largest banks in the world)
Founded: 1864, with a rich history and a strong presence in Canada, the U.S., and 27 other countries
Company Description:
- Royal Bank of Canada (RBC) is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance
- The company offers a diversified business model with a focus on innovation and providing exceptional experiences to its clients
- RBC supports a broad range of community initiatives through donations, community investments, and employee volunteer activities
Company Specialties:
- finance
- banking
- investing
- insurance
- financial planning
- wealth management
- and capital markets
Company Website: http://www.rbc.com
ASSUMPTION: Royal Bank of Canada is a large, established financial institution with a global presence and a strong commitment to community involvement.
📊 Role Analysis
Career Level: Mid-level to senior management
Reporting Structure: This role reports directly to the Head of the Disaster Recovery Team within the Risk, Regulatory Delivery & Governance department
Work Arrangement: Hybrid (2-3 days on-site per week, with the remainder of the workweek being remote)
Growth Opportunities:
- Potential to take on additional responsibilities as the team and initiatives grow
- Opportunities to collaborate with and learn from experienced professionals across various business units
- Possibility to transition into a more senior role within the organization as the team and initiatives expand
ASSUMPTION: This role offers significant growth potential as the team and initiatives continue to evolve and expand.
🌍 Location & Work Environment
Office Type: Hybrid (onsite and remote work arrangement)
Office Location(s): RBC Centre, 155 Wellington St W, Toronto, Ontario, Canada
Geographic Context:
- Toronto is the capital city of the province of Ontario, with a population of over 2.9 million people
- The city is known for its diverse cultural scene, vibrant neighborhoods, and a robust economy
- Toronto is home to a thriving financial district, with many major banks and financial institutions headquartered in the city
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM (with a 30-minute lunch break), with flexible hybrid work arrangement (2-3 days on-site per week)
ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility, allowing employees to enjoy the best of both work environments.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth behavioral and technical interviews
- Final round interviews with key stakeholders
- Background check and offer extension
Key Assessment Areas:
- Communication and presentation skills
- Project management and organizational skills
- Problem-solving and analytical skills
- Cultural fit and alignment with RBC's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments
- Research RBC's company culture and values to demonstrate your fit for the organization
- Practice your presentation skills by preparing a short training or communication plan to present during the interview
ATS Keywords: Training, Communications, Project Management, Stakeholder Engagement, Risk Mitigation, Initiative Management, RBC, Banking, Finance
ASSUMPTION: The interview process for this role will focus on assessing the candidate's communication, project management, and cultural fit skills, with a strong emphasis on behavioral-based questions.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- ServiceNow knowledge base module (preferred)
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The successful candidate will be proficient in Microsoft Office Suite and may have experience with additional project management and communication tools.
👔 Cultural Fit Considerations
Company Values:
- Service
- Trust
- Expertise
- Accountability
- Respect
- Integrity
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering exceptional client experiences
- Adaptable and open to change in a dynamic work environment
- Strong communication and presentation skills
Self-Assessment Questions:
- How do your personal values align with RBC's corporate values?
- Can you provide an example of a time when you had to adapt to a significant change in a project or initiative, and how did you ensure its successful completion?
- How do you approach building and maintaining strong working relationships with diverse stakeholders, and can you share a specific example from your past experiences?
ASSUMPTION: Candidates should be able to demonstrate a strong cultural fit with RBC's values and work style, with a focus on collaboration, adaptability, and exceptional client experiences.
⚠️ Potential Challenges
- Managing multiple concurrent initiatives with tight deadlines and competing priorities
- Engaging with diverse stakeholders across various business units with differing expectations and communication styles
- Navigating a large, complex organization with multiple layers of approval and decision-making processes
- Adapting to a dynamic work environment with changing priorities and initiatives
ASSUMPTION: The successful candidate will be able to thrive in a fast-paced, dynamic work environment and effectively manage multiple priorities and stakeholders.
📈 Similar Roles Comparison
- Unlike other training and communications roles, this position focuses on managing multiple concurrent initiatives and developing a comprehensive training and communications plan for a two-year period
- This role requires a strong understanding of risk management and the ability to identify, mitigate, and escalate potential issues and conflicts
- Career progression in this role may involve transitioning into a more senior management position as the team and initiatives grow and expand
ASSUMPTION: This role offers unique challenges and growth opportunities compared to other training and communications positions, with a focus on initiative management, risk mitigation, and long-term planning.
📝 Sample Projects
- Developing and executing a comprehensive training and communications plan for a major organizational change initiative
- Managing the implementation of a new regulatory compliance program, including training and communication components
- Collaborating with business units to define and achieve deliverables for a new product launch, ensuring initiatives are effectively integrated into RBC procedures and processes
ASSUMPTION: The successful candidate will have experience managing complex training and communications projects and be able to provide specific examples of their past accomplishments in this area.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and reporting lines for this role, and how does it fit into the broader organization?
- What are the key priorities for this role in the first 90 days, and how will they align with the overall team and initiative goals?
- How does the company support the professional development and growth of its employees, particularly in this role?
- Can you provide an example of a time when the company successfully navigated a significant organizational change, and what was the role of this position in that process?
- How does the company foster a culture of collaboration and innovation, and what specific initiatives are in place to support this?
ASSUMPTION: Candidates should ask thoughtful, informed questions that demonstrate their understanding of the role and the organization, and show their eagerness to contribute to the team's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the provided link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your project management, communication, and stakeholder engagement abilities
- Prepare for behavioral interview questions by reflecting on your past experiences and accomplishments, focusing on your ability to manage multiple projects simultaneously and engage with diverse stakeholders
- Research RBC's company culture and values to demonstrate your fit for the organization, and practice your presentation skills by preparing a short training or communication plan to present during the interview
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
