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Senior Marketing Manager, Customer Trust External Relations

Amazon
Full-time
On-site
Seattle, Washington, United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Marketing Manager, Customer Trust External Relations

πŸ”Ή Company: Amazon

πŸ”Ή Location: Seattle, Washington, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Not Specified

πŸ”Ή Date Posted: April 2, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Supporting brand protection and product integrity marketing initiatives
  • Developing marketing strategies and content to engage target audiences
  • Collaborating with various teams to enhance customer trust and brand integrity
  • Analyzing and improving user experiences across Amazon platforms

ASSUMPTION: This role is designed to leverage both analytical and creative skills to enhance customer trust, indicating a need for a balanced skill set in strategy and execution.

πŸ“‹ Key Responsibilities

βœ… Create, own, and deliver marketing campaigns that increase awareness and drive engagement

βœ… Lead the end-to-end development of marketing campaigns, including design, positioning, launch, and measurement

βœ… Design, and re-define, user experiences across channels and Amazon-owned sites, improving user journeys

βœ… Define target audiences and develop value propositions for campaign content

βœ… Collaborate with CTXR program leads, product, and business teams to align external perceptions with reality

βœ… Lead the creation of internal processes, writing and reviewing business documents and project proposals

βœ… Identify and build contacts of internal and external subject matter experts to aid in campaign strategy and execution

ASSUMPTION: The responsibilities imply a role that requires coordination across multiple departments, suggesting importance in teamwork and communication skills.

🎯 Required Qualifications

Education: Not specified. Assumed bachelor's degree in marketing, business, or related field recommended.

Experience: 5-10 years of relevant marketing management experience

Required Skills:

  • Marketing Campaigns
  • User Experience
  • Stakeholder Engagement
  • Content Development
  • Analytical Skills
  • Creative Skills
  • Project Management

Preferred Skills:

  • Public Relations
  • Public Policy Collaboration

ASSUMPTION: The specified skills suggest a strong emphasis on holistic marketing strategies, where technical and creative aspects are equally valued.

πŸ’° Compensation & Benefits

Salary Range: Not specified. Benchmark salary for similar roles in Seattle: $120,000 - $150,000 annually.

Benefits:

  • Health and dental insurance
  • Paid time off
  • Amazon stock options

Working Hours: Standard 40-hour workweek with potential for flexible scheduling based on project needs.

ASSUMPTION: Competitive salary and benefits are expected, in line with Amazon's employment standards for senior roles.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Software Development, with core focus on e-Commerce and retail.

Company Size: 10,001+ employees, offering vast resources and networks for professional growth.

Founded: Not specified. Amazon was founded in 1994.

Company Description:

  • Driven by four guiding principles: customer obsession, invention, operational excellence, and long-term thinking.
  • Focuses on technology development for enhanced customer experience and life-changing products.
  • Emphasizes a "Day 1" mentality to encourage innovation and agility.

Company Specialties:

  • e-Commerce
  • Retail
  • Operations

Company Website: https://www.aboutamazon.com/

ASSUMPTION: Amazon's commitment to innovation and customer-centric solutions is central to its corporate culture and job expectations.

πŸ“Š Role Analysis

Career Level: Senior-level role, indicating responsibility for strategic decision-making and leadership.

Reporting Structure: Likely reports to CTXR leadership and interacts with executives and cross-functional teams.

Work Arrangement: On-site work in a dynamic and collaborative office environment.

Growth Opportunities:

  • Potential for career advancement into higher strategic roles
  • Opportunities to influence Amazon's internal and external marketing strategies
  • Networking with global thought leaders and industry influencers

ASSUMPTION: Growth within Amazon is fostered by performance and ability to impact business outcomes and stakeholder relationships.

🌍 Location & Work Environment

Office Type: Corporate office setting with a focus on innovation and collaboration.

Office Location(s): Main office located at 2127 7th Ave., Seattle, WA 98109

Geographic Context:

  • Located in the vibrant tech hub of Seattle, offering ample networking opportunities
  • Access to diverse cultural and leisure activities in Seattle
  • Strong local economy with growing tech and retail industry presence

Work Schedule: Primarily standard business hours with adjustments based on project demands and collaboration needs.

ASSUMPTION: Seattle's location provides significant benefits in terms of lifestyle, professional networking, and industry engagement.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Initial online application submission
  • Phone screening with HR or recruitment team
  • Panel interview with CTXR leadership and key team members
  • Potential final interview with executive management

Key Assessment Areas:

  • Understanding of marketing and customer engagement strategies
  • Ability to collaborate across departments
  • Creativity and problem-solving skills

Application Tips:

  • Highlight achievements in marketing initiatives and cross-functional collaboration
  • Demonstrate a balance of creative and analytical capabilities
  • Research Amazon's customer trust strategies and align application accordingly

ATS Keywords: Marketing Strategy, Customer Trust, User Experience, Brand Protection, Product Integrity, Stakeholder Engagement

ASSUMPTION: Application process prioritizes relevant experience, strategic innovation, and effective communication skills.

πŸ› οΈ Tools & Technologies

  • Marketing analytics platforms (e.g., Google Analytics, Adobe Analytics)
  • Customer relationship management (CRM) systems
  • Content management systems (CMS) and UX design tools

ASSUMPTION: Role likely requires proficiency in common marketing and analytics tools that support campaign development and user experience optimization.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer obsession
  • Innovation and invention
  • Operational excellence

Work Style:

  • Collaborative and cross-functional team engagement
  • Emphasis on rapid prototyping and iterative development
  • Open communication and stakeholder alignment

Self-Assessment Questions:

  • How do you integrate customer feedback into marketing strategies?
  • Can you provide examples of successful cross-departmental projects?
  • What methods do you use to analyze and improve user experiences?

ASSUMPTION: Successful candidates will embody Amazon's principles and demonstrate adaptability and a proactive approach.

⚠️ Potential Challenges

  • Navigating complex organizational structures for project alignment
  • Balancing analytical and creative demands of the role
  • Maintaining up-to-date knowledge of industry trends and changes
  • Meeting high-performance expectations within a fast-paced environment

ASSUMPTION: The role's challenges are mitigated by strong organizational skills and the ability to manage multiple priorities effectively.

πŸ“ˆ Similar Roles Comparison

  • Strategic influence similar to Director of Marketing roles
  • Requires broad knowledge across marketing and consumer experience sectors
  • Comparable responsibility and impact to similar positions in Fortune 500 companies

ASSUMPTION: Role requires experience and competencies typically seen in senior marketing and strategic roles across similar industries.

πŸ“ Sample Projects

  • Development of a global brand protection campaign
  • Implementation of an improved UX strategy across multiple platforms
  • Collaboration with product teams to launch a customer trust initiative

ASSUMPTION: Projects are strategic in nature and involve cross-functional collaboration to achieve business goals.

❓ Key Questions to Ask During Interview

  • How does this role contribute to Amazon's overall customer trust goals?
  • What current projects would I be expected to lead or contribute to?
  • How do you measure success in customer trust initiatives?
  • What is the balance between creative and analytical work in this role?
  • What opportunities are available for professional development?

ASSUMPTION: Questions focus on role impact, success metrics, and growth potential within the organization.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through Amazon's career site
  • Ensure your resume highlights relevant experience in marketing campaigns and stakeholder engagement
  • Prepare to discuss detailed examples of past projects and their outcomes
  • Be ready to articulate your fit with Amazon's customer-obsessed culture
  • Keep informed of any updates or changes to the hiring process by maintaining open communication with Amazon's recruitment team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.