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Senior Operations Executive - Ad hoc Content Build Specialist

Kantar
Full-time
On-site
Portugal
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Operations Executive - Ad hoc Content Build Specialist

πŸ”Ή Company: Kantar

πŸ”Ή Location: Lisbon, Av. 24 de Julho

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Operations, Client Service

πŸ”Ή Date Posted: 2025-04-23

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: Hybrid

πŸš€ Job Overview

Key aspects of this role include:

  • Leading reporting projects and driving end-to-end transformation initiatives
  • Collaborating cross-functionally with global teams to support the MyWP Rollout Programme
  • Managing client requests and ensuring timely resolution of issues
  • Building and maintaining positive relationships with internal stakeholders and clients
  • Translating stakeholder requirements into clear and actionable reporting deliverables

ASSUMPTION: This role requires strong project management, communication, and analytical skills. The ideal candidate will have experience in a similar role or a relevant degree, with proficiency in English and familiarity with data manipulation tools.

πŸ“‹ Key Responsibilities

βœ… Lead reporting projects and support end-to-end transformation initiatives

βœ… Collaborate cross-functionally with global teams to support the MyWP Rollout Programme

βœ… Manage client requests, ensuring timely resolution of issues

βœ… Build and maintain positive relationships with internal stakeholders and clients

βœ… Translate stakeholder requirements into clear and actionable reporting deliverables

βœ… Prioritize requests based on structure and targeted deadlines

βœ… Extract and validate data using various platforms/tools, ensuring quality control through macros

βœ… Prepare end-client deliverables using both industry-standard and Kantar-specific technologies

βœ… Set up, validate, and process complex reports to facilitate their transition to Next-Gen KDS deliverables

βœ… Ensure a standardized, governed approach is driven across regions to support multi-country rollouts

βœ… Analyse and report monthly workload, identifying issues and bringing them up when necessary

βœ… Prepare data migration support files for internal data familiarization and transition

βœ… Audit and recreate Ad-hoc reports within KDS and MyWP

βœ… Propose optimized report structures to improve efficiency and transition clients to MyWP/KDS solutions

βœ… Define and validate Global Attributes Hierarchies by integrating local data and ensuring accuracy against WPO Legacy figures

βœ… Maintain high-level knowledge of MWP functionalities, Market Scopes, Attributes, and Standard Packages

βœ… Accomplish MWP transition deliverables following country-specific delivery plans

βœ… Become a service expert, developing a deep understanding of Operations and Client Service processes

βœ… Proactively seek feedback, input, and learning opportunities to drive personal growth and professional expertise

βœ… Foster strong relationships with internal teams, offering support and sharing knowledge

ASSUMPTION: This role requires strong project management, communication, and analytical skills. The ideal candidate will have experience in a similar role or a relevant degree, with proficiency in English and familiarity with data manipulation tools.

🎯 Required Qualifications

Education: University degree in Marketing, Business Administration, Economics, Statistics, Mathematics, or a similar field, with interest in market research in FMCG, or 1-2 years of experience in a similar role.

Experience: 0-2 years of experience in a similar role or relevant field

Required Skills:

  • Strong analytical skills
  • Organizational and planning capabilities
  • Excellent communication skills
  • Proactive and collaborative approach
  • Highly adaptable and comfortable navigating challenging scenarios
  • Finds effective solutions
  • Highly collaborative and able to work effectively in diverse cultural and technical environments
  • MyWP knowledge and Legacy tolls aligned with Operational governance
  • Knowledge or previous experience on Data manipulation (Data Visuals and PBI knowledge preferably)
  • Excel and PowerPoint intermediate understanding

Preferred Skills:

  • Fluency in additional languages
  • Experience with data visualization tools
  • Knowledge of the FMCG industry

ASSUMPTION: Given the role's focus on data manipulation and reporting, proficiency in English and familiarity with data manipulation tools are essential. Experience in a similar role or a relevant degree is also required.

πŸ’° Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (Estimated based on industry standards for a role of this level in Lisbon)

Benefits:

  • Private health cover - option to extend to family
  • Meal vouchers
  • Access to our 24/7 employee assistance programme (wellbeing platform)
  • Volunteer Leave (2 days per year)
  • Extra day off for your birthday
  • Flexible benefit allowance (annual)
  • Life assurance and income protection

Working Hours: Full-time (40 hours/week), with flexibility for hybrid work arrangement

ASSUMPTION: The salary range is estimated based on industry standards for a role of this level in Lisbon. The benefits package is comprehensive and includes health, wellbeing, and work-life balance initiatives.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Market Research

Company Size: 10,001+ employees (Global, with a significant presence in Lisbon)

Founded: 1993 (as Kantar, previously known as TNS)

Company Description:

  • Kantar is the world’s leading marketing data and analytics company
  • They have a complete, unique, and rounded understanding of how people think, feel, and act; globally and locally in over 90 markets
  • By combining the deep expertise of their people, their data resources and benchmarks, and their innovative analytics and technology, they help their clients understand people and inspire growth

Company Specialties:

  • Market research
  • Consulting
  • Insights
  • Analytics
  • Health research
  • Polling
  • Surveys
  • Brand tracking
  • Media effectiveness
  • Audience measurement
  • Brand strategy
  • Customer experience
  • Innovation

Company Website: http://www.kantar.com

ASSUMPTION: Kantar is a global leader in market research, with a strong presence in Lisbon. They offer a comprehensive range of services, from market research and consulting to data analytics and insights.

πŸ“Š Role Analysis

Career Level: Mid-level (with potential for growth and progression)

Reporting Structure: This role reports directly to the Global Operations Manager and collaborates cross-functionally with various teams, including Client Service and Global Teams

Work Arrangement: Hybrid (with flexibility for remote work)

Growth Opportunities:

  • Progression within the Operations or Client Service teams
  • Expansion of responsibilities and team leadership opportunities
  • Potential transition to other functional areas, such as Consulting or Analytics

ASSUMPTION: This role offers strong growth potential, with opportunities for career progression and expansion of responsibilities. The hybrid work arrangement also provides flexibility for work-life balance.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space in the heart of Lisbon

Office Location(s): Lisbon, Av. 24 de Julho

Geographic Context:

  • Lisbon is the capital and largest city of Portugal, with a population of over 500,000
  • Known for its vibrant culture, historic sites, and coastal location
  • Offers a high quality of life, with a mix of urban and natural environments

Work Schedule: Full-time (40 hours/week), with flexibility for hybrid work arrangement

ASSUMPTION: Lisbon offers a unique blend of historic charm and modern amenities, making it an attractive location for professionals. The hybrid work arrangement provides flexibility for work-life balance.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-depth behavioral and technical interviews
  • Final round with hiring manager or panel
  • Background check and onboarding

Key Assessment Areas:

  • Problem-solving and analytical skills
  • Communication and interpersonal skills
  • Cultural fit and adaptability
  • Technical proficiency in relevant tools and platforms

Application Tips:

  • Tailor your resume and cover letter to highlight relevant skills and experiences for this role
  • Demonstrate your understanding of the role and Kantar's mission and values
  • Prepare for behavioral and technical interview questions, focusing on problem-solving and analytical skills
  • Showcase your cultural fit and adaptability, emphasizing your ability to work effectively in diverse cultural and technical environments

ATS Keywords: Senior Operations Executive, Ad hoc Content Build Specialist, MyWP, KDS, Reporting, Data Manipulation, Project Management, Stakeholder Management, Client Service, Market Research, FMCG, Hybrid Work, Lisbon

ASSUMPTION: The application process is thorough and assesses both technical skills and cultural fit. Tailoring your application and preparing for interviews is essential for success.

πŸ› οΈ Tools & Technologies

  • MyWP
  • KDS
  • Excel (intermediate)
  • PowerPoint (intermediate)
  • Data manipulation tools (preferably Data Visuals and PBI)
  • Project management tools (e.g., Asana, Trello, Jira)

ASSUMPTION: Familiarity with MyWP, KDS, and relevant data manipulation tools is essential for this role. Proficiency in Excel and PowerPoint is also required.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Curiosity
  • Boldness
  • Responsibility
  • Excellence
  • Inclusion

Work Style:

  • Collaborative and cross-functional
  • Data-driven and insight-led
  • Agile and adaptable
  • Focused on delivering excellence for clients

Self-Assessment Questions:

  • How do you align with Kantar's values, particularly 'Curiosity' and 'Boldness'?
  • How comfortable are you working in a hybrid, collaborative environment with diverse cultural and technical teams?
  • How do you approach continuous learning and personal growth in a dynamic, fast-paced work environment?

ASSUMPTION: Kantar values a curious, bold, and inclusive work environment. Candidates should assess their fit with these values and be comfortable working in a collaborative, data-driven, and agile setting.

⚠️ Potential Challenges

  • Managing multiple projects and deadlines simultaneously
  • Navigating a large, global organization with diverse teams and cultures
  • Adapting to changing priorities and requirements
  • Working with legacy systems and tools during the transition to MyWP and KDS
  • Balancing work-life demands in a hybrid work environment

ASSUMPTION: This role presents unique challenges, including managing multiple projects, navigating a large global organization, and adapting to change. Candidates should be comfortable with these demands and have strong project management, communication, and adaptability skills.

πŸ“ˆ Similar Roles Comparison

  • This role is unique, focusing on ad hoc content build and reporting projects within the MyWP Rollout Programme
  • Similar roles in the market research industry may include Operations Executive, Client Service Executive, or Data Analyst positions
  • Career paths may vary, with opportunities for progression within Operations, transition to Client Service, or expansion into other functional areas

ASSUMPTION: While this role is unique, it shares similarities with Operations Executive, Client Service Executive, and Data Analyst positions. Career paths may vary, with opportunities for progression within Operations or expansion into other functional areas.

πŸ“ Sample Projects

  • Leading a reporting project for a major FMCG client, ensuring accurate and timely delivery of insights
  • Collaborating with global teams to support the MyWP Rollout Programme, driving end-to-end transformation initiatives
  • Managing client requests and ensuring timely resolution of issues, maintaining high-quality deliverables

ASSUMPTION: Sample projects for this role may include leading reporting projects, collaborating with global teams, and managing client requests to ensure high-quality deliverables.

❓ Key Questions to Ask During Interview

  • Can you describe the day-to-day responsibilities of this role and how they align with my skills and experience?
  • How does this role fit into the broader MyWP Rollout Programme and Kantar's long-term vision?
  • What are the key priorities for this role in the first 30, 60, and 90 days?
  • How does Kantar support the professional development and growth of its employees?
  • What are the key challenges facing the team and how can this role contribute to addressing them?

ASSUMPTION: Asking insightful questions during the interview demonstrates your interest in the role and helps you assess the fit between your skills, experience, and the organization's needs.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight relevant skills and experiences for this role
  • Prepare for behavioral and technical interview questions, focusing on problem-solving and analytical skills
  • Showcase your cultural fit and adaptability, emphasizing your ability to work effectively in diverse cultural and technical environments
  • Follow up with the hiring manager or recruiter within 7 days of your interview to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.