📌 Core Information
🔹 Job Title: Senior Partnerships Manager (f/m/d)*
🔹 Company: Parloa
🔹 Location: Berlin, Germany
🔹 Job Type: Full-time
🔹 Category: Business Development
🔹 Date Posted: 2025-06-11
🔹 Experience Level: 5+ years
🔹 Remote Status: Hybrid (Berlin, Munich)
🚀 Job Overview
Key aspects of this role include:
- Developing and executing long-term partnership strategies
- Identifying, recruiting, and qualifying new partners
- Building and maintaining trusted-advisor relationships with partners
- Aligning partners' priorities with Parloa's to create mutually beneficial account plans
- Collaborating cross-functionally with sales, marketing, and product teams to drive partner success
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to build and maintain long-term relationships with partners.
📋 Key Responsibilities
✅ Develop and execute a long-term vision and strategy for relevant service partners
✅ Identify, recruit, and qualify new partners, ensuring the best program fit
✅ Leverage your executive network and C-level contacts to drive successful partnerships
✅ Build and maintain trusted-advisor relationships with partners for strategic alignment
✅ Align partners’ priorities and goals with Parloa’s to create mutually beneficial account plans
✅ Conduct regular partner and quarterly business reviews to track progress, address gaps, and drive action
✅ Identify new business opportunities and innovative ways to enhance joint success
✅ Collaborate cross-functionally with sales, marketing, and product teams to drive partner success
✅ Stay informed on industry trends and best practices to continuously empower partners
ASSUMPTION: This role involves a high degree of autonomy and requires strong organizational skills to manage multiple partnerships effectively.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 5+ years of experience in partner management at a software company
Required Skills:
- Excellent relationship-building and negotiation skills
- Proven track record of driving business growth and achieving results
- Strong communication skills to articulate company vision and effectively collaborate with internal and external stakeholders
- Ability to execute in an environment where priorities change quickly, demonstrating agility, adaptability, and problem-solving skills
- Experience in enterprise software or contact center technologies (a plus)
- Fluency in writing and speaking German and English
Preferred Skills:
- Experience in the conversational AI or customer service industry
- Knowledge of the German market and C-level networking
ASSUMPTION: Candidates with experience in the conversational AI or customer service industry may have a competitive advantage in this role.
💰 Compensation & Benefits
Salary Range: €70,000 - €90,000 per year (based on experience and industry standards for this role and location)
Benefits:
- Deutschland ticket
- Urban Sports Club
- Job Rad
- Nilo Health
- Weekly sponsored office lunches
- Competitive compensation and equity package
- Flexible working hours
- 28 vacation days and workation opportunities
- Training and development budget
- Regular team events, game nights, and other social activities
- Work from a home and/or beautiful office(s) in Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks
Working Hours: 40 hours per week, with flexible hours and remote work options
ASSUMPTION: The salary range is estimated based on industry standards for a Senior Partnerships Manager role in the German market.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on AI-powered customer service solutions
Company Size: 201-500 employees, offering a dynamic and collaborative company culture
Founded: 2018, with headquarters in Berlin, Germany
Company Description:
- Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend
- Amplifies the customer service experience with its AI Agent Management Platform
- Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty
Company Specialties:
- Artificial Intelligence
- Telephony
- Conversational AI
- Voice AI
- Generative AI
- Customer service automation
- Contact center
- Machine learning
- Enterprise platform
- Contact center platform
- Chatbot services
- Augment agents
- Messenger automation
- Low-code frontend
Company Website: http://www.parloa.com
ASSUMPTION: Parloa's focus on AI-powered customer service solutions makes it an attractive employer for candidates interested in the AI and conversational technology sectors.
📊 Role Analysis
Career Level: Senior-level role with significant autonomy and responsibility
Reporting Structure: This role reports directly to the Head of Partnerships DACH
Work Arrangement: Hybrid, with a focus on working from the Berlin or Munich office on certain days
Growth Opportunities:
- Potential to grow into a leadership role as the partnership team expands
- Opportunities to work on strategic projects and influence the company's direction
- Access to a training and development budget for continuous professional growth
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on the company's success.
🌍 Location & Work Environment
Office Type: Modern, collaborative offices in Berlin and Munich
Office Location(s): Schönhauser Allee 9, Berlin, BE 10119, DE and Schackstraße 3, Munich, Bavaria 80539, DE
Geographic Context:
- Berlin: A vibrant, multicultural city with a thriving tech industry
- Munich: A major economic hub in Germany, known for its strong tech and automotive sectors
Work Schedule: Flexible working hours, with a focus on results and productivity
ASSUMPTION: The hybrid work arrangement allows for a good balance between in-person collaboration and remote work flexibility.
💼 Interview & Application Insights
Typical Process:
- Recruiter video call
- Hiring Manager Interview
- Case Study Interview
- Bar Raiser Interview
Key Assessment Areas:
- Cultural fit and alignment with Parloa's values
- Strategic thinking and partnership-building skills
- Communication and negotiation skills
- Industry knowledge and market trends
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your partnership-building and strategic thinking skills
- Research Parloa's industry and competitors to demonstrate your knowledge of the market
ATS Keywords: Partner Management, Relationship Building, Negotiation Skills, Business Growth, Strategic Thinking, AI, Conversational AI, Customer Service
ASSUMPTION: Parloa's interview process is designed to assess candidates' strategic thinking, communication skills, and cultural fit for the role and company.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the team's preferences and the company's standards.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Ambitious
- Respectful
Work Style:
- Dynamic and fast-paced
- Results-driven and focused on execution
- Collaborative and team-oriented
- Adaptable and open to change
Self-Assessment Questions:
- Do you thrive in a dynamic, fast-paced environment?
- Are you comfortable working with a high degree of autonomy and taking initiative?
- Do you have strong communication and collaboration skills?
- Are you passionate about customer service and AI technology?
ASSUMPTION: Parloa values candidates who are customer-centric, innovative, collaborative, ambitious, and respectful, with a strong work ethic and a passion for AI-powered customer service solutions.
⚠️ Potential Challenges
- Managing multiple partnerships and priorities effectively
- Building and maintaining relationships with partners in a competitive market
- Keeping up with industry trends and best practices in AI and conversational technology
- Balancing remote work and in-person collaboration in a hybrid work environment
ASSUMPTION: These challenges require strong organizational skills, strategic thinking, and adaptability to succeed in this role.
📈 Similar Roles Comparison
- Compared to other partnership roles, this position focuses more on strategic vision and relationship-building than day-to-day account management
- In the AI and conversational technology sectors, Parloa is known for its innovative approach to customer service automation
- Career progression in this role may involve moving into a leadership or strategic consulting position
ASSUMPTION: This role offers unique opportunities for growth and impact in the AI-powered customer service sector.
📝 Sample Projects
- Developing a strategic partnership plan for a major enterprise software provider
- Identifying and qualifying potential partners in the conversational AI and customer service industries
- Conducting regular business reviews with partners to track progress and drive action
ASSUMPTION: These sample projects illustrate the strategic and relationship-building aspects of the Senior Partnerships Manager role at Parloa.
❓ Key Questions to Ask During Interview
- How does Parloa support the growth and success of its partners?
- What are the key priorities for this role in the first 90 days?
- How does Parloa foster a culture of innovation and collaboration?
- What opportunities are there for professional development and growth within the partnership team?
- How does Parloa balance remote work and in-person collaboration in its hybrid work environment?
ASSUMPTION: These questions help candidates better understand the role, the team, and the company culture at Parloa.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your partnership-building and strategic thinking skills
- Research Parloa's industry and competitors to demonstrate your knowledge of the market
- Follow up with the hiring team one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
