🔹 Job Title: Senior Partnerships Manager, Japan
🔹 Company: Intercom
🔹 Location: Sydney, Australia
🔹 Job Type: Full-time, Hybrid (3 days on-site)
🔹 Category: Business Development, Partnerships
🔹 Date Posted: June 19, 2025
🔹 Experience Level: Mid-Senior level (5-10 years)
🔹 Remote Status: On-site (Sydney office) required
Key aspects of this role include:
ASSUMPTION: This role requires a high level of autonomy and strategic thinking, with a focus on building and maintaining strong relationships with partners in the Japan market.
✅ Manage Partner Relationships: Build and maintain strong, long-lasting relationships with existing and potential partners in Japan. Act as the main point of contact, foster trust, and open communication. Collaborate with partners to identify new business opportunities and expand existing partnerships. Negotiate, close, and manage partnership agreements that align with business goals.
✅ Market Expansion and Partner Acquisition: Identify and recruit new partners across Japan that align with the company's strategic objectives. Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success. Develop go-to-market strategies for new partner launches and promotions in the region.
✅ Performance Monitoring and Optimization: Track partner performance, including sales targets, growth metrics, and overall contribution to business success. Analyze market trends and partner performance data to recommend areas for improvement and new opportunities. Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.
✅ Cross-Functional Collaboration: Work with internal teams (Sales, Marketing, Product, etc.) to ensure alignment with partner needs and market demands. Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.
✅ Reporting and Analytics: Provide regular updates on partner performance, KPIs, and sales metrics to senior management. Use data and insights to inform decision-making and adjust strategies to meet business goals. Report on partner activities, trends, challenges, and successes within the Japan region.
✅ Regional Expertise: Stay current on trends, regulations, and industry best practices specific to the Japan market. Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives. Understand cultural nuances, business practices, and economic conditions in various Japan countries to adapt the partnership approach.
ASSUMPTION: This role requires a deep understanding of the Japan market, strong negotiation skills, and the ability to build and maintain effective relationships with partners.
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 4+ years of experience in partner management, business development, or sales, with a strong focus on Japan markets. Proven track record of driving revenue growth and building successful partnerships in Japan.
Required Skills:
Preferred Skills:
ASSUMPTION: The ideal candidate will have a proven track record in partner management, with a strong focus on the Japan market, and excellent communication and negotiation skills.
Salary Range: AUD 120,000 - 160,000 per annum (based on experience and market rates for similar roles in Sydney)
Benefits:
Working Hours: Full-time (40 hours per week), with a hybrid work arrangement (3 days on-site in Sydney)
ASSUMPTION: The salary range is estimated based on market rates for similar roles in Sydney, Australia, and may vary depending on the candidate's experience and skills.
Industry: Software Development, specifically Customer Service and AI
Company Size: Medium (501-1,000 employees) - Large enough to have established processes and resources, but still agile and innovative
Founded: 2011 - Intercom has been operating for over a decade, providing ample opportunities for growth and development
Company Description:
Company Specialties:
Company Website: https://www.intercom.com
ASSUMPTION: Intercom is a well-established company in the customer service industry, with a strong focus on AI and innovation.
Career Level: Mid-Senior level - This role offers significant responsibility and the opportunity to make a substantial impact on the company's growth in the Japan market
Reporting Structure: The Senior Partnerships Manager, Japan will report directly to the Head of Partnerships or a similar role
Work Arrangement: Hybrid (3 days on-site in Sydney) - This role requires regular on-site presence to collaborate effectively with the team and partners
Growth Opportunities:
ASSUMPTION: This role offers a unique opportunity to shape the company's partnership strategy in the Japan market and drive significant growth and impact.
Office Type: Modern, collaborative office space in Sydney's CBD
Office Location(s): 55 2nd Street, 4th Floor, San Francisco, California, USA; 2nd Floor, Stephen Court, 18-21 St. Stephen’s Green, Dublin, Dublin 2, Ireland; 1 Primrose St., Unit 3044, Level 3, London, England, UK; 1330 W Fulton Market, Suite 75, Chicago, Illinois, USA; 285a Crown St, Upper Ground Floor, Surry Hills, New South Wales, Australia
Geographic Context:
Work Schedule: Full-time (40 hours per week), with a hybrid work arrangement (3 days on-site in Sydney)
ASSUMPTION: The Sydney office provides a modern, collaborative work environment with ample opportunities for professional growth and development.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Japan, Partner Management, Business Development, Revenue Growth, Japanese Fluency, English Proficiency, Negotiation, Communication, Interpersonal Skills, Analytical Mindset
ASSUMPTION: The interview process will focus on assessing the candidate's market knowledge, partner management skills, and cultural fit with the company.
ASSUMPTION: The ideal candidate will have experience with CRM and marketing automation tools, as well as strong data analysis skills.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Intercom values a customer-driven, collaborative, and results-focused work environment, with a strong emphasis on open communication and continuous improvement.
ASSUMPTION: The Senior Partnerships Manager, Japan will face unique challenges related to the Japan market, time zones, and cultural nuances, as well as the dynamic nature of the role and work environment.
ASSUMPTION: This role offers a unique opportunity to drive significant impact and growth in the Japan market, with a clear path for professional development and career advancement.
ASSUMPTION: The Senior Partnerships Manager, Japan will work on a variety of projects that require strategic thinking, strong communication and negotiation skills, and a deep understanding of the Japan market.
ASSUMPTION: The interview process will provide an opportunity to gain insights into the company's partnership strategy, growth plans, and approach to employee development and well-being.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.