Senior Partnerships Manager (m/w/d) - Handwerk & Dienstleistung (Hybrid)

📌 Core Information

🔹 Job Title: Senior Partnerships Manager (m/w/d) - Handwerk & Dienstleistung (Hybrid)

🔹 Company: ServiceHero GmbH & Co.KG

🔹 Location: Berlin, Germany

🔹 Job Type: Full-time

🔹 Category: Facilities Services

🔹 Date Posted: 2025-06-29

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (2 days per week in the office)

🚀 Job Overview

Key aspects of this role include:

• Developing and implementing a scalable acquisition strategy for new partners in the crafts and services sector.
• Actively acquiring new partners through various channels, including cold outreach, digital channels, and industry events.
• Measuring and optimizing partner performance to drive growth and increase revenue.
• Representing ServiceHero at industry events and building strategic relationships with key players in the market.
• Collaborating with cross-functional teams to improve the partner onboarding process, platform, and customer journey.

ASSUMPTION: This role requires a balance of strategic thinking and hands-on execution. The ideal candidate will have a proven track record in partner acquisition and management, with a strong focus on small to medium-sized enterprises (SMEs).

📋 Key Responsibilities

✅ Develop and implement a scalable acquisition strategy for new partners in the crafts and services sector.

✅ Actively acquire new partners through various channels, including cold outreach, digital channels, and industry events.

✅ Measure and optimize partner performance to drive growth and increase revenue.

✅ Represent ServiceHero at industry events and build strategic relationships with key players in the market.

✅ Collaborate with cross-functional teams to improve the partner onboarding process, platform, and customer journey.

ASSUMPTION: The successful candidate will have experience in partner acquisition and management, with a strong focus on SMEs. They will also possess excellent communication skills, both written and verbal, in German and English.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field.

Experience: At least 4 years of relevant experience in sales, business development, or partner management, with a focus on acquiring SMEs.

Required Skills:

• Proven track record in partner acquisition and management, with a focus on SMEs.
• Excellent communication skills in German and English.
• Strong analytical skills and data-driven mindset.
• Ability to work independently and in a team environment.
• Willingness to travel up to 20% of the time.

Preferred Skills:

• Experience in the facilities services industry.
• Familiarity with CRM software and marketing automation tools.
• Knowledge of the German crafts and services sector.

ASSUMPTION: Candidates with experience in digital platforms, online directories, marketplaces, or software solutions will have a strong advantage in this role.

💰 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (based on experience and industry standards for similar roles in Berlin)

Benefits:

• 30 days of paid vacation per year.
• Up to 60% home office, with flexible working hours and workation opportunities.
• Real responsibility and impact on a central business area.
• Dynamic start-up atmosphere in a young, motivated team.
• Learning & development budget for personal growth.
• Modern office in the heart of Berlin with state-of-the-art technology.
• Chancengleichheit: We foster an inclusive work environment and welcome applications from individuals of all backgrounds.

Working Hours: Full-time (40 hours per week), with flexible working hours and the option to work remotely 2 days per week.

ASSUMPTION: The salary range is based on industry standards for similar roles in Berlin, with consideration for the candidate's experience level.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services, with a focus on emergency household services, including pest control, drain cleaning, and canal maintenance.

Company Size: Small (11-50 employees), offering a dynamic and agile work environment with ample opportunities for growth and impact.

Founded: 2021, with a mission to build the leading platform for emergency household services in Germany.

Company Description:

• ServiceHero is a digital service provider that connects customers with professional service providers in case of emergencies, such as pest infestations, blocked drains, or canal issues.
• The company focuses on transparency, customer orientation, and quality assurance, with a strong emphasis on supporting house owners, property managers, and businesses in need of quick and reliable solutions.
• Backed by WISAG, one of Germany's largest providers of facility services, ServiceHero is a fast-growing startup with ambitious goals and a diverse team of marketing professionals, software experts, and experienced entrepreneurs.

Company Specialties:

• Notfall-Haushaltsservices (emergency household services)
• Schädlingsbekämpfung (pest control)
• Rohrreinigung und Reparatur (drain cleaning and repair)
• Kanalreinigung und Wartung (canal cleaning and maintenance)
• Zuverlässige Dienstleister (reliable service providers)
• Schnelle Reaktionszeiten (quick response times)
• Transparente Preise (transparent pricing)
• Qualitätssicherung (quality assurance)
• Zertifizierte Fachkräfte (certified professionals)
• Unterstützung für Hausverwaltungen (support for property managers)
• Lösungen für Hotels und Gastgewerbe (solutions for hotels and catering industry)
• Maßgeschneiderte Serviceverträge (tailored service contracts)
• Lokalisierte Services in ganz Deutschland (localized services throughout Germany)

Company Website: service-hero.com

ASSUMPTION: ServiceHero's focus on emergency household services and its backing by WISAG provide a stable foundation for growth and expansion.

📊 Role Analysis

Career Level: Mid-level to senior, with the opportunity to make a significant impact on the company's growth and expansion.

Reporting Structure: This role reports directly to the management team and works closely with cross-functional teams, including marketing, product, and operations.

Work Arrangement: Hybrid, with 2 days per week in the office and the option to work remotely for the remaining days.

Growth Opportunities:

• As the company grows, there will be opportunities for the successful candidate to take on more responsibility and advance their career within the organization.
• The role offers the chance to work on strategic initiatives that can have a significant impact on the company's success.
• The dynamic and agile work environment at ServiceHero provides ample opportunities for professional growth and development.

ASSUMPTION: The successful candidate will have the opportunity to grow with the company and take on more responsibility as ServiceHero continues to expand.

🌍 Location & Work Environment

Office Type: Modern, centrally located office in Berlin with state-of-the-art technology.

Office Location(s): Boxhagener Straße 119, 10245 Berlin, Germany

Geographic Context:

• Berlin is a vibrant and multicultural city with a thriving startup scene and a strong focus on digital innovation.
• The office is located in the heart of Berlin, with easy access to public transportation and numerous amenities.
• The city offers a high quality of life, with a wide range of cultural, recreational, and culinary experiences.

Work Schedule: Full-time (40 hours per week), with flexible working hours and the option to work remotely 2 days per week.

ASSUMPTION: The modern office environment and flexible work arrangements at ServiceHero foster a productive and enjoyable work experience.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screening to assess cultural fit and basic qualifications.
• In-depth interview with the hiring manager to discuss the role, responsibilities, and expectations.
• Final interview with the management team to assess fit and make a hiring decision.

Key Assessment Areas:

• Strategic thinking and problem-solving skills.
• Communication and interpersonal skills, both written and verbal.
• Analytical skills and data-driven mindset.
• Cultural fit and alignment with ServiceHero's values and mission.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Be prepared to discuss your approach to partner acquisition and management, as well as your experience with SMEs.
• Demonstrate your understanding of the German crafts and services sector and your familiarity with digital platforms, online directories, marketplaces, or software solutions.

ATS Keywords: Partner acquisition, SMEs, digital platforms, online directories, marketplaces, software solutions, German crafts and services sector, strategic thinking, problem-solving, communication, analytical skills, data-driven mindset, cultural fit

ASSUMPTION: The interview process at ServiceHero is designed to assess the candidate's fit for the role and the company's culture, with a focus on strategic thinking, communication, and analytical skills.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot, or Zoho CRM)
• Marketing automation tools (e.g., Marketo, Pardot, or HubSpot Marketing)
• Project management tools (e.g., Asana, Trello, or Jira)
• Collaboration tools (e.g., Microsoft Office, Google Workspace, or Slack)

ASSUMPTION: The successful candidate will have experience with CRM software and marketing automation tools, as well as a willingness to learn and adapt to new technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Transparency and customer orientation
• Quality assurance and continuous improvement
• Dynamic and agile work environment
• Support for professional growth and development

Work Style:

• Collaborative and team-oriented
• Results-driven and data-focused
• Adaptable and open to change
• Strong communication and interpersonal skills

Self-Assessment Questions:

• Do you thrive in a dynamic and agile work environment, with a focus on continuous improvement and growth?
• Are you comfortable working with a diverse team of marketing professionals, software experts, and experienced entrepreneurs?
• Do you possess strong communication and interpersonal skills, with a proven track record of building and maintaining strategic relationships?

ASSUMPTION: ServiceHero values a dynamic and agile work environment, with a strong focus on collaboration, transparency, and continuous improvement. Candidates who thrive in this type of environment and possess strong communication and interpersonal skills will be a good fit for the company's culture.

⚠️ Potential Challenges

• The role requires a strong focus on partner acquisition and management, with a constant need to identify and pursue new opportunities.
• The German crafts and services sector can be competitive and challenging to navigate, requiring a deep understanding of the market and its key players.
• The role may require occasional travel, with up to 20% of time spent away from the office.
• The dynamic and agile work environment at ServiceHero can be fast-paced and demanding, requiring adaptability and a strong work ethic.

ASSUMPTION: The successful candidate will be able to thrive in a fast-paced and dynamic work environment, with a strong focus on partner acquisition and management, and a willingness to adapt and grow with the company.

📈 Similar Roles Comparison

• This role differs from other partner acquisition and management positions in its focus on the German crafts and services sector and its requirement for a strong understanding of digital platforms, online directories, marketplaces, or software solutions.
• The German crafts and services sector is characterized by a high degree of fragmentation and a strong focus on local, regional, and national players.
• Career progression in this role may involve moving into a more senior position within the company, such as Head of Partnerships or Director of Business Development.

ASSUMPTION: The unique focus of this role on the German crafts and services sector and its requirement for a strong understanding of digital platforms, online directories, marketplaces, or software solutions set it apart from similar roles in other industries or regions.

📝 Sample Projects

• Developing and implementing a comprehensive partner acquisition strategy for the German crafts and services sector, with a focus on digital channels and industry events.
• Conducting market research and analysis to identify key trends and opportunities in the German crafts and services sector, and using this information to inform partner acquisition and management strategies.
• Building and maintaining strategic relationships with key players in the German crafts and services sector, including industry associations, trade organizations, and other relevant stakeholders.

ASSUMPTION: The successful candidate will have experience in partner acquisition and management, with a strong focus on the German crafts and services sector and a deep understanding of digital platforms, online directories, marketplaces, or software solutions.

❓ Key Questions to Ask During Interview

• Can you describe the company's long-term vision for growth and expansion, and how this role fits into that strategy?
• How does the company support the professional growth and development of its employees, and what opportunities exist for career advancement within the organization?
• What is the company's approach to partner acquisition and management, and how does this role contribute to that strategy?
• How does the company measure and optimize partner performance, and what tools and technologies are used to support this process?
• What is the company's approach to work-life balance, and how does this role fit into that philosophy?

ASSUMPTION: The successful candidate will be curious and engaged, with a strong desire to understand the company's vision, strategy, and culture, as well as the specific requirements and expectations of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on partner acquisition and management, SMEs, and the German crafts and services sector.
• Prepare for your interviews by researching the company, its industry, and its competitors, and be ready to discuss your approach to strategic thinking, problem-solving, communication, and analytical skills.
• If you have a portfolio or examples of your work, be prepared to share them with the hiring manager to demonstrate your qualifications and fit for the role.
• Follow up with the hiring manager one week after your final interview to express your continued interest in the position and reiterate your qualifications and fit for the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.