📌 Core Information
🔹 Job Title: Senior Principal - Digital Capability - Content and Experience
🔹 Company: GSK
🔹 Location: Bengaluru Luxor North Tower, Bengaluru, India
🔹 Job Type: Full-Time
🔹 Category: Digital & Technology
🔹 Date Posted: April 9, 2025
🔹 Experience Level: 16+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Owning the operations and delivery of content and experience related to digital fluency, design & user experience, and skills development products.
- Defining learning pathways, content, and experiences for strategic programs across D&T and the enterprise.
- Managing resources, adopting agile ways of working, incorporating customer feedback, and collaborating with Subject Matter Experts (SMEs).
- Engaging and managing stakeholders across various functions to navigate the complexity of multiple requirements and functional needs.
- Delivering enterprise solutions that meet the diverse needs of the organization.
ASSUMPTION: This role requires a high level of strategic thinking, project management, and stakeholder management skills to successfully deliver learning products and programs that meet the diverse needs of the organization.
📋 Key Responsibilities
✅ Lead and Manage Learning Operations:
- Oversee the operations of learning programs, managing a matrix team across technical departments and HR Learning & Development teams.
- Ensure the efficient delivery of a suite of learning products aligned with organizational strategic plans.
- Manage resources, adopt agile ways of working, incorporate customer feedback, and collaborate with Subject Matter Experts (SMEs).
✅ Stakeholder Management:
- Engage and manage stakeholders across various functions, often at senior levels, to navigate the complexity of multiple requirements and functional needs.
- Deliver enterprise solutions that meet the diverse needs of the organization.
✅ Deliver Engagement Products:
- Lead the delivery of engagement products, with quick turnaround time, ensuring timely and effective execution of complex employee processes.
- Coordinate the development and implementation of programs designed to engage and educate employees.
✅ Expertise in Technical Learning Styles:
- Demonstrate expertise in the field of technical learning styles and lead the delivery of content through experiential tools, online learning, and team-based activities.
- Develop and implement innovative learning solutions to enhance digital fluency and user experience across the organization.
✅ Cross-Functional Collaboration:
- Work closely with cross-functional teams to align L&D initiatives with organizational goals and strategies. Foster strong relationships across departments to support the successful implementation of the D&T skills program.
✅ Governance and Quality Assurance:
- Maintain strong governance around content creation, management, and review to ensure consistency and quality across all L&D initiatives.
ASSUMPTION: This role requires a strong focus on delivery, stakeholder management, and quality assurance to ensure the successful implementation of learning programs and products.
🎯 Required Qualifications
Education: Bachelor’s degree in human resources, Organizational Development, Learning & Development, Information Technology, or a related field.
Experience: 16+ years of experience in driving Learning & Development programs with a focus on Data, AI and technologies.
Required Skills:
- Strong business acumen and self-starter with natural drive to implement and see follow through on commitments.
- Data driven, using information to inform decisions and solve problems.
- Expertise in technical learning styles and the delivery of diverse content formats.
- Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Preferred Skills:
- Master’s degree or MBA in a related field.
- 6+ years of experience in program management.
- Experience in defining and implementing skills frameworks and learning pathways.
- Demonstrated ability to lead large-scale programs and manage vendor relationships.
- Demonstrated ability to manage team members in a matrix setup.
- Knowledge of digital learning platforms and tools.
- Strong analytical skills with the ability to use data to drive decision-making and measure program effectiveness.
- Experience working in a global organization and managing cross-cultural teams.
ASSUMPTION: This role requires a strong background in Learning & Development, with a focus on digital capability and user experience, as well as excellent project management and stakeholder management skills.
💰 Compensation & Benefits
Salary Range: INR 2,500,000 - 3,500,000 per annum (Estimated based on industry standards for a senior principal role in the digital & technology sector in Bengaluru, India)
Benefits:
- Competitive benefits package
- Pension and savings plans
- Health insurance and wellness programs
- Employee assistance programs
Working Hours: Full-time, Monday to Friday, 9:00 AM to 6:00 PM (with flexibility for remote work)
ASSUMPTION: The salary range is estimated based on industry standards for a senior principal role in the digital & technology sector in Bengaluru, India. Actual salary may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Pharmaceutical Manufacturing
Company Size: 10,001+ employees (Global), Large (India)
Founded: 1880 (as GlaxoSmithKline, following mergers and acquisitions)
Company Description:
- GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together.
- The company prevents and treats disease with vaccines, specialty and general medicines.
- GSK focuses on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/immunology and oncology).
Company Specialties:
- Pharmaceutical products and Vaccines
Company Website: http://www.gsk.com
ASSUMPTION: GSK is a large, global pharmaceutical company with a strong focus on innovation and research in the pharmaceutical and healthcare sectors.
📊 Role Analysis
Career Level: Senior Principal (Senior Management)
Reporting Structure: Reports directly to the Head of Digital Capability - Content & Experience
Work Arrangement: On-site, with flexibility for remote work
Growth Opportunities:
- Potential progression to a Director or Vice President role within the Digital Capability function.
- Opportunities to work on high-impact, strategic projects and gain exposure to senior leadership.
- possibility to expand the role's scope and influence based on performance and organizational needs.
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to progress within the Digital Capability function and gain exposure to senior leadership.
🌍 Location & Work Environment
Office Type: Corporate office (Luxor North Tower, Bengaluru)
Office Location(s): Bengaluru Luxor North Tower, Bengaluru, India
Geographic Context:
- Bengaluru is the capital of the Indian state of Karnataka and the largest city in the state by population.
- The city is known for its pleasant climate, wide streets, and large parks.
- Bengaluru is a major hub for the information technology industry in India and is often referred to as the "Silicon Valley of India".
Work Schedule: Full-time, Monday to Friday, 9:00 AM to 6:00 PM (with flexibility for remote work)
ASSUMPTION: The work environment is a modern corporate office in Bengaluru, with a focus on collaboration, innovation, and employee well-being.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with hiring manager and team members
- Final round interview with senior leadership
- Background check and offer
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Project management and stakeholder management skills
- Expertise in technical learning styles and digital capability
- Communication and interpersonal skills
- Cultural fit and alignment with GSK's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare examples of your experience in managing learning programs, engaging stakeholders, and delivering enterprise solutions.
- Research GSK's mission, values, and culture to demonstrate your fit for the organization.
- Follow up with the recruiter after your application submission and interview to express your interest in the role.
ATS Keywords: Learning & Development, Digital Capability, Content & Experience, Stakeholder Management, Project Management, Technical Learning Styles, Enterprise Solutions, Strategic Programs, Data, AI, Agile, Governance, Quality Assurance
ASSUMPTION: The interview process will focus on assessing the candidate's strategic thinking, project management, and stakeholder management skills, as well as their cultural fit with GSK's values.
🛠️ Tools & Technologies
- Learning Management Systems (LMS)
- Digital learning platforms and tools
- Project management software (e.g., Asana, Jira, Microsoft Project)
- Collaboration tools (e.g., Microsoft Teams, Slack)
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
ASSUMPTION: The tools and technologies required for this role will depend on GSK's specific learning management systems, digital learning platforms, and project management software.
👔 Cultural Fit Considerations
Company Values:
- Patients First
- Transparency
- Respect
- Integrity
- Innovation
- One GSK
Work Style:
- Collaborative and inclusive
- Data-driven and analytical
- Agile and adaptable
- Focused on delivery and results
- Committed to continuous learning and improvement
Self-Assessment Questions:
- How do you demonstrate GSK's value of 'Patients First' in your work?
- How do you navigate complex stakeholder environments to deliver enterprise solutions?
- How do you approach continuous learning and improvement in your role?
ASSUMPTION: GSK values a diverse and inclusive work environment, with a strong focus on collaboration, innovation, and delivery. Candidates should be able to demonstrate their alignment with GSK's values and work style.
⚠️ Potential Challenges
- Managing multiple stakeholders with diverse requirements and expectations.
- Balancing strategic thinking with day-to-day delivery and execution.
- Keeping up with the latest trends and best practices in digital learning and technology.
- Working in a large, matrix organization with multiple levels of hierarchy.
ASSUMPTION: This role may present challenges in managing multiple stakeholders, balancing strategic thinking with delivery, and working in a large, matrix organization.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on digital capability and user experience, as well as its strategic nature and enterprise scope.
- Industry-specific context: The pharmaceutical industry is highly regulated and competitive, with a strong focus on innovation and research.
- Career path comparison: This role offers significant growth potential, with opportunities to progress within the Digital Capability function and gain exposure to senior leadership.
ASSUMPTION: This role is unique in its focus on digital capability and user experience, with significant growth potential for the right candidate.
📝 Sample Projects
- Developing and implementing a digital learning strategy for a global pharmaceutical company.
- Managing the delivery of a large-scale learning program for a new product launch.
- Creating and delivering engaging content for a virtual learning platform.
ASSUMPTION: These sample projects are illustrative of the types of projects a Senior Principal - Digital Capability - Content & Experience might work on, but the specific projects will depend on GSK's current priorities and initiatives.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall strategy for digital capability within the organization?
- What are the key priorities for this role in the first 90 days?
- How does GSK support the professional development and growth of its employees?
- What is the team structure and dynamics for this role?
- How does GSK approach innovation and continuous improvement in its learning and development initiatives?
ASSUMPTION: These key questions will help you understand the role's context, priorities, and growth opportunities, as well as GSK's approach to learning and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare examples of your experience in managing learning programs, engaging stakeholders, and delivering enterprise solutions.
- Research GSK's mission, values, and culture to demonstrate your fit for the organization.
- Follow up with the recruiter after your application submission and interview to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
