📌 Core Information
🔹 Job Title: Senior Product Content Writer
🔹 Company: Gong.io
🔹 Location: Tel Aviv-Yafo, Tel Aviv, Israel
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: June 17, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Defining and advancing Gong's product documentation architecture, strategy, and design
- Collaborating with cross-functional teams to create concise, clear, and helpful microcopy
- Writing Help Center articles, user assistance content, and maintaining the Content Team Style Guide
- Monitoring and responding to internal and external feedback channels to address customer needs
- Staying up-to-date with market trends and finding new ways to showcase content for a global audience
ASSUMPTION: This role requires a high level of independence and self-management, as well as strong collaboration skills to work effectively with various teams.
📋 Key Responsibilities
✅ Own and manage all content needs for your product “pillar”
✅ Work with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy
✅ Provide feedback on UX/UI in the product areas you are responsible for
✅ Write Help Center articles including how-to’s, tutorials, and best practices
✅ Create user assistance for Gong’s features, including walk-me’s and sidebar content
✅ Help to define and maintain the Content Team Style Guide, design system, and other team assets
✅ Monitor and respond to internal and external feedback channels to address customer needs and define content priorities
✅ Stay up to date with market trends and find new ways to showcase content that fits our global audience
ASSUMPTION: This role involves a mix of independent work and collaboration, requiring strong organizational skills and the ability to manage multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, or a related field (or equivalent experience)
Experience: 5+ years of experience in writing microcopy and Help Center content
Required Skills:
- Native or near-native English proficiency
- Proven experience in writing clear and concise user-facing content
- Ability to adapt writing style to various customer personas
- Strong research skills and attention to detail
- Excellent time management and multitasking skills
- Ability to work independently and manage tasks with minimal supervision
Preferred Skills:
- Experience with content management systems (CMS)
- Familiarity with Agile/Scrum methodologies
- Knowledge of HTML and CSS
ASSUMPTION: Candidates with experience in a similar role within the software industry will be at an advantage.
💰 Compensation & Benefits
Salary Range: The average salary for a Senior Product Content Writer in Israel is around ₪ 150,000 - ₪ 200,000 per year (approximately $45,000 - $60,000 USD). This estimate is based on market research and may vary depending on the candidate's experience and skills.
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Flexible work arrangements
- Generous PTO and company holidays
- Professional development opportunities
Working Hours: Full-time (40 hours/week), with flexible hours and a hybrid work arrangement (2-3 days on-site per week).
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and skills. Benefits may also vary based on the candidate's location and employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Gong.io operates in the Software Development industry, focusing on revenue intelligence and customer success platforms.
Company Size: Gong.io has 1,001-5,000 employees, providing a mid-to-large company environment with ample opportunities for growth and collaboration.
Founded: Gong.io was founded in 2015, with a mission to empower revenue teams to improve productivity, increase predictability, and drive revenue growth.
Company Description:
- Gong.io provides a revenue intelligence platform that captures and contextualizes customer interactions, surfacing insights and predictions to drive impactful decisions and actions.
- The company serves over 4,000 customers worldwide, helping them unlock their revenue potential.
- Gong.io fosters a hybrid work environment, combining working from home, on the go, or at the office, offering flexibility and autonomy to its employees.
Company Specialties:
- Revenue intelligence
- Customer success
- Sales enablement
- Marketing automation
Company Website: http://www.gong.io
ASSUMPTION: Gong.io's focus on revenue intelligence and customer success makes it an attractive option for candidates interested in the software industry and looking to make a significant impact on a growing platform.
📊 Role Analysis
Career Level: This role is a senior-level position, offering the opportunity to lead and define content strategy within the product department.
Reporting Structure: The Senior Product Content Writer will report directly to the Head of Content and collaborate with various cross-functional teams, including Product Managers, Engineers, and Designers.
Work Arrangement: This role follows a hybrid work arrangement, with 2-3 days on-site per week, allowing for a balance between collaboration and independent work.
Growth Opportunities:
- As a senior-level role, this position offers the opportunity to mentor junior content writers and contribute to the development of Gong.io's content strategy.
- The company's rapid growth provides ample opportunities for career advancement within the content or product departments.
- Gong.io's focus on employee development and empowerment creates an environment conducive to professional growth.
ASSUMPTION: Candidates interested in this role should be comfortable working in a fast-paced, dynamic environment and have a strong desire to grow both personally and professionally.
🌍 Location & Work Environment
Office Type: Gong.io's Tel Aviv office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): 40 Tuval Street, 39th Floor, Ramat Gan, Israel 52522
Geographic Context:
- Tel Aviv is Israel's second-largest city and a major hub for the country's tech industry, offering a vibrant and dynamic work environment.
- The city is known for its Mediterranean climate, rich cultural scene, and diverse culinary offerings.
- Gong.io's office is located in the heart of the Azrieli Circular Tower, providing easy access to public transportation and amenities.
Work Schedule: Full-time (40 hours/week), with flexible hours and a hybrid work arrangement (2-3 days on-site per week).
ASSUMPTION: Candidates should be comfortable working in a hybrid environment and be able to balance independent work with on-site collaboration.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- Take-home writing assignment
- On-site or virtual interview with the Content Team and other stakeholders
- Final decision and offer
Key Assessment Areas:
- Writing samples and portfolio
- Cultural fit and alignment with Gong.io's values
- Problem-solving skills and ability to adapt to feedback
- Technical skills and familiarity with relevant tools and platforms
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a portfolio showcasing your best writing samples, including microcopy, Help Center articles, and user assistance content.
- Research Gong.io's products and understand their unique value proposition to demonstrate your enthusiasm for the role during the interview.
ATS Keywords: Product Documentation, Microcopy, Help Center Content, UX/UI Feedback, Content Strategy, Research, Team Collaboration, Time Management, Customer Persona Understanding, Writing, Tutorial Creation, Content Prioritization, Market Trends Awareness, Style Guide Maintenance, Fast-Paced Environment Adaptability, Independence
ASSUMPTION: Applicants should be prepared to provide writing samples and demonstrate their ability to adapt their writing style to various customer personas during the interview process.
🛠️ Tools & Technologies
- Content Management Systems (CMS)
- HTML and CSS
- Project management tools (e.g., Asana, Jira)
- Collaboration tools (e.g., Google Workspace, Microsoft 365)
ASSUMPTION: Familiarity with relevant tools and platforms is not required but may be beneficial for candidates applying for this role.
👔 Cultural Fit Considerations
Company Values:
- Own. Solve. Impact.
- Customer-first mindset
- One team, one dream
- Growth mindset
Work Style:
- Collaborative and inclusive
- Fast-paced and dynamic
- Data-driven and results-oriented
- Empowered and accountable
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment?
- Are you comfortable working independently and managing your time effectively?
- Do you have a strong customer focus and a growth mindset?
ASSUMPTION: Candidates should assess their fit with Gong.io's values and work style to ensure a successful and fulfilling career at the company.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Adapting to a fast-paced and dynamic work environment
- Balancing independent work with on-site collaboration
- Meeting the expectations of a senior-level role and contributing to the development of Gong.io's content strategy
ASSUMPTION: Candidates should be prepared to manage multiple projects, adapt to a fast-paced environment, and balance independent work with collaboration to succeed in this role.
📈 Similar Roles Comparison
- Unlike other content writer roles, this position focuses specifically on product documentation and microcopy, requiring a strong understanding of user experience and user interface design.
- Gong.io's focus on revenue intelligence and customer success sets it apart from other software development companies, offering candidates the opportunity to work on a unique and innovative platform.
- As a senior-level role, this position offers more responsibility and growth opportunities than entry-level or mid-level content writer positions.
ASSUMPTION: Candidates should consider the unique aspects of this role and the company when comparing it to other content writer positions in the industry.
📝 Sample Projects
- Developing a comprehensive style guide for Gong.io's product documentation
- Creating clear and concise microcopy for a new feature release
- Writing a series of Help Center articles to onboard new users to Gong.io's platform
ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities associated with this role and may not represent the full scope of the position's duties.
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow for a Senior Product Content Writer at Gong.io?
- How does the Content Team collaborate with other departments, such as Product and Design?
- What opportunities are there for professional growth and development within the Content Team and Gong.io as a whole?
- How does Gong.io measure the success and impact of its content strategy?
- What is the company's approach to work-life balance and employee well-being?
ASSUMPTION: Candidates should use the interview process to assess their fit with the company's culture and values, as well as to gain a better understanding of the role's responsibilities and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a portfolio showcasing your best writing samples, including microcopy, Help Center articles, and user assistance content.
- Research Gong.io's products and understand their unique value proposition to demonstrate your enthusiasm for the role during the interview.
- Follow up with the Hiring Manager one week after submitting your application to express your interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
