Senior Product Manager - Growth

📌 Core Information

🔹 Job Title: Senior Product Manager - Growth

🔹 Company: Freshworks

🔹 Location: Bangalore, Karnataka, India

🔹 Job Type: Full-time

🔹 Category: Software Development

🔹 Date Posted: June 30, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Strategic growth focus, driving business outcomes through product initiatives
• End-to-end module ownership, from planning to release and measurement
• Customer-centric approach, bridging customer needs and engineering solutions
• Cross-functional collaboration with various teams, including product development, engineering, marketing, sales, and leadership
• Agile work environment, with a focus on urgency and continuous improvement

ASSUMPTION: This role requires a balance of strategic thinking and hands-on execution, with a strong emphasis on customer empathy and stakeholder collaboration.

📋 Key Responsibilities

✅ Own and build modules for sustained differentiation and growth

✅ Develop deep domain expertise and understand market trends

✅ Plan, build, release, and measure success for end-to-end modules

✅ Act as a bridge between customers and engineering teams to solve customer problems and deliver continuous value

✅ Create solutions with delightful user experiences, balancing customer problem-solving and shipping the right product solution

✅ Communicate clearly with various stakeholders to bring your vision to life

✅ Breakdown complex problems into phases to achieve maximum customer value with the appropriate amount of work

ASSUMPTION: This role requires a strong focus on data-driven decision-making, continuous learning, and adaptability to changing market conditions.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Computer Science, Business, or a related discipline)

Experience: 5+ years of experience as a Product Manager in a product-led company, with prior growth experience being an advantage

Required Skills:

• Proven track record of building data-backed business cases for new features and measuring their impact
• Experience in structured experimentation, measuring, and iterating on problems
• Strong collaboration skills with various stakeholders, including marketing, sales, customer success, design, and engineering
• Empathetic listening ability to understand customers and stakeholders

Preferred Skills:

• Experience in the software development industry
• Familiarity with agile methodologies

ASSUMPTION: Candidates with experience in customer support software, helpdesk, or CRM would be particularly well-suited for this role.

💰 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (Estimated based on industry standards for a Senior Product Manager role in Bangalore)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Generous time off and flexible work arrangements
• Employee stock purchase plan
• Professional development opportunities

Working Hours: Full-time, with flexible work arrangements available

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Freshworks operates in the software development industry, focusing on providing people-first AI service software to deliver exceptional customer and employee experiences.

Company Size: Freshworks has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for growth and collaboration.

Founded: Freshworks was founded in 2010 and has since grown to serve over 72,000 companies worldwide.

Company Description:

• Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences
• Their enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results
• Freshworks' people-first approach to AI eliminates friction, making employees more effective and organizations more productive

Company Specialties:

• Customer Support Software
• Helpdesk
• Web 2.0
• SaaS
• Support Ticket System
• Web-Based Support Ticket System
• CRM
• ITSM
• Applicant Tracking System
• Conversion Optimization Suite

Company Website: https://www.freshworks.com

ASSUMPTION: Freshworks' focus on customer and employee experiences creates a work environment that prioritizes empathy, collaboration, and continuous improvement.

📊 Role Analysis

Career Level: This role is a senior-level position, requiring a balance of strategic thinking and hands-on execution.

Reporting Structure: The Senior Product Manager reports directly to the Head of Product and works closely with cross-functional teams, including product development, engineering, marketing, sales, and leadership.

Work Arrangement: This role is on-site, with flexible work arrangements available. Freshworks offers a hybrid work environment, allowing employees to balance remote and on-site work.

Growth Opportunities:

• Potential career progression into a Head of Product or Chief Product Officer role
• Opportunities to lead and mentor junior product managers
• Chance to work on high-impact projects that drive business growth and customer success

ASSUMPTION: Freshworks' focus on employee development and growth creates opportunities for employees to expand their skills and advance their careers.

🌍 Location & Work Environment

Office Type: Freshworks' Bangalore office is located in a modern, collaborative workspace with amenities such as a gym, cafeteria, and gaming zone.

Office Location(s): 26 Hatton Garden, London, England EC1N 8BR, GB

Geographic Context:

• Bangalore is the capital of the Indian state of Karnataka and is known for its vibrant tech industry and cosmopolitan culture
• The city offers a mix of traditional and modern amenities, with a wide range of dining, entertainment, and shopping options
• Bangalore has a tropical savanna climate, with warm and humid weather throughout the year

Work Schedule: Full-time, with flexible work arrangements available. Freshworks offers a hybrid work environment, allowing employees to balance remote and on-site work.

ASSUMPTION: Bangalore's thriving tech industry and cosmopolitan culture create a dynamic work environment that attracts and retains top talent.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Technical assessment or case study presentation
• On-site or virtual interview with cross-functional stakeholders
• Final round with the Head of Product or another senior leader

Key Assessment Areas:

• Problem-solving skills and strategic thinking
• Customer empathy and understanding of user needs
• Collaboration and communication skills
• Data-driven decision-making and analytical skills
• Cultural fit and alignment with Freshworks' values

Application Tips:

• Highlight your experience in data-driven decision-making and structured experimentation
• Demonstrate your ability to understand and solve customer problems
• Tailor your resume and cover letter to emphasize your relevant skills and experiences
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills and collaboration abilities

ATS Keywords: Product Management, Growth Strategy, Data Analysis, Customer Empathy, Stakeholder Collaboration, User Experience, Agile Methodologies, Experimentation, Leadership, Communication, Problem Solving, Market Trends, Feature Development, Performance Measurement, Teamwork, Continuous Improvement

ASSUMPTION: Freshworks' interview process is designed to assess candidates' problem-solving skills, strategic thinking, and cultural fit, with a focus on data-driven decision-making and customer empathy.

🛠️ Tools & Technologies

• JIRA
• Confluence
• Google Suite (Gmail, Google Drive, Google Docs, etc.)
• Data visualization tools (e.g., Tableau, Power BI)
• Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)

ASSUMPTION: Freshworks uses a combination of project management, collaboration, and data visualization tools to support its product development processes.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Empathy
• Continuous learning
• Collaboration
• Innovation

Work Style:

• Agile and iterative
• Data-driven and analytical
• Customer-focused and empathetic
• Collaborative and cross-functional

Self-Assessment Questions:

• Do you have a strong track record of building data-backed business cases for new features?
• Are you comfortable working in a structured experimentation mode, measuring and iterating on problems?
• Do you thrive in a collaborative, cross-functional work environment?

ASSUMPTION: Freshworks values employees who are customer-centric, empathetic, collaborative, and committed to continuous learning and improvement.

⚠️ Potential Challenges

• Managing multiple priorities and stakeholders in a fast-paced, dynamic environment
• Balancing strategic thinking with hands-on execution
• Adapting to changing market conditions and customer needs
• Working in a hybrid or remote work environment, which may require additional communication and collaboration efforts

ASSUMPTION: These challenges can be overcome by strong communication, time management, and adaptability skills.

📈 Similar Roles Comparison

• Unlike traditional product management roles, this position has a strong focus on strategic growth and driving business outcomes
• Freshworks' customer-centric approach sets it apart from competitors, with a focus on empathy and continuous learning
• Career progression opportunities in this role may include advancement to Head of Product or Chief Product Officer positions

ASSUMPTION: This role offers unique growth and development opportunities compared to other product management positions in the industry.

📝 Sample Projects

• Developing a new feature to improve customer satisfaction and reduce churn
• Conducting market research to identify new growth opportunities and trends
• Collaborating with cross-functional teams to optimize customer onboarding and engagement

ASSUMPTION: These sample projects demonstrate the strategic, customer-centric, and collaborative nature of the Senior Product Manager - Growth role at Freshworks.

❓ Key Questions to Ask During Interview

• How does Freshworks approach strategic planning and execution for product growth?
• Can you describe the team structure and dynamics within the Freshworks Growth team?
• How does Freshworks foster a culture of continuous learning and improvement?
• What opportunities are there for career growth and development within the Freshworks Growth team?
• How does Freshworks support work-life balance in a hybrid or remote work environment?

ASSUMPTION: These interview questions are designed to assess the company's culture, work environment, and growth opportunities, as well as the candidate's fit within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences, with a focus on data-driven decision-making and structured experimentation
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills and collaboration abilities
• Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.