Senior Product Manager, Payments & Acquisition

📌 Core Information 🔹 Job Title: Senior Product Manager, Payments & Acquisition 🔹 Company: HubSpot 🔹 Location: Remote - USA 🔹 Job Type: Full-Time 🔹 Category: Product Management 🔹 Date Posted: May 29, 2025 🚀 Job Overview Key aspects of this role include: - Developing a shared vision and cohesive roadmap for payments products within HubSpot's Commerce Hub. - Driving alignment and motivating cross-functional partners across the company. - Guiding new product ideas from initial concept through launch. - Understanding customer needs and improving their experiences using data-driven insights. - Collaborating with business stakeholders to make solutions that help customers grow. - Working closely with finance and operations partners to build business cases for high-value initiatives. ASSUMPTION: This role requires a strong balance between respect for customer experience and a bias for experimentation and failure. The ideal candidate will be deeply understanding of specific customer needs and see the adjacent future made possible by generative AI. 📋 Key Responsibilities ✅ Create a shared vision and cohesive roadmap: Work closely with cross-functional partners to create a clear and ambitious product strategy that aligns with business goals and customer needs. ✅ Drive alignment and motivate others: Collaborate with various teams to ensure everyone is aligned with the product vision and roadmap, and motivate them to contribute to its success. ✅ Guide new product ideas from concept to launch: Lead the product development process, from initial idea generation to launch, ensuring each stage is completed successfully. ✅ Understand customer needs and improve experiences: Engage directly with customers to understand their journey and pain points, then use data to identify opportunities to enhance their experiences. ✅ Partner with business stakeholders to make solutions: Work closely with various business teams to create solutions that help customers grow and succeed. ✅ Build business cases for high-value initiatives: Collaborate with finance and operations partners to develop business cases that support strategic initiatives. ASSUMPTION: This role requires a deep understanding of the payments industry, both domestically and internationally, as well as the ability to adapt to a fast-paced and innovative environment. 🎯 Required Qualifications Education: - Bachelor's degree in Business, Marketing, or a related field. An MBA or relevant advanced degree is a plus. Experience: - Proven experience (5-10 years) in product management, with a focus on growth and acquisition. - Demonstrated success in launching products in the payments industry. Required Skills: - Expertise in online payments platforms, both domestically and internationally. - Strong analytical skills and data-driven decision-making abilities. - Excellent communication, influencing, and interpersonal problem-solving skills. - Ability to make decisions, test assumptions, and iterate in a fast-paced environment. - Proficiency in using data to identify opportunities and weigh tradeoffs. - Strong market, business, and technical insights to identify opportunities and weigh tradeoffs. - Ability to articulate product vision to various audiences. - Deep respect for the expertise and insights of collaborators, including engineering, design, UX research, analytics, and others. - Strong drive to understand customer needs deeply and truly solve for their problems. - Passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating tough conversations that help people grow. - Understanding of the competitive software space. Preferred Skills: - Experience with AI tools and generative AI. - Familiarity with HubSpot products and platforms. - Knowledge of the competitive payments landscape. ASSUMPTION: This role requires a multidisciplinary approach to thinking, combining market, business, and technical insights to identify opportunities and weigh tradeoffs. The ideal candidate will have a strong bias for experimentation and failure, with a deep respect for customer experience. 💰 Compensation & Benefits Salary Range: $158,100 - $253,000 USD per year (based on industry standards for a Senior Product Manager role in the payments industry, with 5-10 years of experience, and remote work arrangement) Benefits: - Stock Options and Equity - Annual Bonus - Flexible Work Arrangements Working Hours: 40 hours per week, with flexibility for remote work. ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior Product Manager role in the payments industry, with 5-10 years of experience, and a remote work arrangement. The actual salary may vary based on the candidate's experience, skills, and negotiation. 📌 Applicant Insights 🔍 Company Context Industry: Software Development, focusing on CRM, marketing, sales, and customer service platforms. Company Size: 5,001-10,000 employees (mid-sized company) Founded: 2006 (19 years ago) Company Description: - HubSpot is a leading CRM platform that provides software and support to help businesses grow better. - Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. - Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. - HubSpot's award-winning culture has been recognized by Glassdoor, Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. - We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. - HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Amsterdam, Berlin, Bogota, Dublin, Ghent, London, Madrid, Paris, San Francisco, Singapore, Sydney, Tokyo, and Toronto. Company Specialties: - Inbound marketing - Marketing - Internet marketing - Online marketing - Web marketing - Software - Blogging - SEO - Marketing automation - Social media - Email marketing - Analytics - Sales - Inbound sales - Customer support - Customer service - Customer relationship management - Help desk software - Platform - Customer code - And culture code Company Website: ASSUMPTION: HubSpot's focus on customer success, data-driven decision-making, and a strong company culture make it an attractive place to work for those interested in the CRM and marketing software industry. 📊 Role Analysis Career Level: Senior-level role, suitable for experienced product managers looking to drive strategic initiatives in the payments industry. Reporting Structure: This role reports directly to the Head of Product for the Commerce Hub. Work Arrangement: Remote work arrangement with occasional in-person meetings and events. Growth Opportunities: - Opportunities to lead cross-functional teams and mentor junior product managers. - Potential to expand the role's scope based on the product's success and the candidate's performance. - Access to professional development resources and training to support career growth. ASSUMPTION: This role offers significant growth potential for the right candidate, with the opportunity to make a substantial impact on HubSpot's payments products and the broader Commerce Hub. 🌍 Location & Work Environment Office Type: Remote-first company with occasional in-person meetings and events. Office Location(s): - 2 Canal Park, Cambridge, Massachusetts 02141, US - 1 Sir John Rogerson's Quay, Dublin, County Dublin D02 CR67, IE - 60 Anson Road, Mapletree Anson #10-03, Downtown Core, Central Singapore Community Development Council 079914, SG - 20 Hunter St, Sydney, New South Wales 2000, AU - 4-1 Marunouchi, Chiyoda City, Tokyo, 100-6390, JP - Am Postbahnhof, Berlin, BE 10243, DE - Carrera 11, #79-35, Bogotá, Colombia 111321, CO - 91, Boulevard Haussmann, Paris, Île-de-France 75008, FR - Notarisstraat 1, B, Ghent, Flemish Region 9000, BE - 400 Montgomery St, Level 10, San Francisco, California 94104, US - 57 Southwark Street, 5th Floor, City Bridge House, London, England SE1 IRU, GB - 340 King St E, Toronto, Ontario M5A 1K8, CA - Amstelplein 54, Amsterdam, North Holland 1096 BC, NL - P.º de la Castellana, 135, Tetuán, Madrid, Spain 28046, ES Geographic Context: - The remote work arrangement allows for flexibility in location, with occasional in-person meetings and events at various global offices. Work Schedule: Flexible work schedule with core hours and regular team meetings to accommodate remote team members. ASSUMPTION: HubSpot's remote-first work environment offers a high degree of flexibility and autonomy, allowing employees to balance their personal and professional lives effectively. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screening with the hiring manager 3. Technical assessment or case study 4. In-depth interviews with cross-functional team members 5. Final interview with the Head of Product for the Commerce Hub Key Assessment Areas: - Product management skills and experience - Knowledge of the payments industry - Ability to work effectively in a remote, cross-functional team - Problem-solving and decision-making skills - Cultural fit and alignment with HubSpot's values Application Tips: - Tailor your resume and cover letter to highlight relevant skills and experiences for this role. - Showcase your understanding of the payments industry and HubSpot's products. - Prepare for behavioral interview questions that focus on problem-solving, collaboration, and adaptability. - Be ready to discuss your approach to product management, roadmap development, and stakeholder communication. ATS Keywords: Product Management, Payments, Acquisition, Customer Experience, Data Analysis, Communication, Collaboration, Problem Solving, Market Insights, Technical Insights, Business Strategy, Team Leadership, Adaptability, Innovation, AI Tools, Growth Strategy, User Experience ASSUMPTION: HubSpot's interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit. Being prepared to discuss your approach to product management, roadmap development, and stakeholder communication will be crucial for success. 🛠️ Tools & Technologies - JIRA (Atlassian) - Confluence - Trello - Slack - Google Workspace (Gmail, Google Docs, Sheets, Slides) - Microsoft Office Suite (Word, Excel, PowerPoint) - Asana - Zoom - Figma - Adobe Creative Suite (Photoshop, Illustrator) ASSUMPTION: HubSpot uses a variety of tools and technologies to facilitate collaboration, communication, and project management. Familiarity with these tools will be beneficial for candidates applying to this role. 👔 Cultural Fit Considerations Company Values: - Customers first - Transparency - Adaptability - Collaboration - Kindness - Professional growth Work Style: - Results-driven - Data-informed - Customer-centric - Collaborative - Transparent - Adaptable Self-Assessment Questions: 1. How do you ensure that your work aligns with HubSpot's values, particularly 'customers first' and 'transparency'? 2. Describe a time when you had to adapt to a significant change in your work environment or project scope. How did you handle it, and what was the outcome? 3. How do you approach collaboration with cross-functional teams, and how do you ensure that everyone's voices are heard and valued? 4. How do you prioritize your work and make decisions when faced with competing priorities or tight deadlines? ASSUMPTION: HubSpot's culture values transparency, adaptability, collaboration, and a customer-centric approach. Candidates should be prepared to discuss their alignment with these values and provide specific examples of their work style and cultural fit. ⚠️ Potential Challenges 1. Industry-specific challenges: The payments industry is ever-evolving, with new billing models and AI tools emerging. Candidates should be prepared to stay up-to-date with industry trends and adapt to change. 2. Remote work challenges: While HubSpot offers a remote-first work environment, candidates should be prepared to manage their time effectively, maintain work-life balance, and communicate proactively with their team. 3. Cross-functional collaboration challenges: Working with various teams and stakeholders may require candidates to navigate different priorities, communication styles, and time zones. Strong collaboration and communication skills will be essential for success. 4. Stakeholder management challenges: Balancing the needs of customers, business stakeholders, and technical teams may require candidates to make tough decisions and manage expectations effectively. ASSUMPTION: HubSpot's remote-first work environment, cross-functional teams, and evolving industry present unique challenges that candidates should be prepared to address. 📈 Similar Roles Comparison 1. Product Manager, Payments & Billing (Stripe) - Focuses on building and scaling payment infrastructure for businesses. - Requires expertise in payment processing, fraud management, and compliance. - Offers opportunities to work with a diverse range of customers, from startups to Fortune 500 companies. 2. Senior Product Manager, Payments (Adyen) - Involves driving product strategy and roadmap for Adyen's payment processing and acquiring solutions. - Requires experience in product management, with a focus on payments and acquiring. - Offers opportunities to work with a global team and expand the company's market share. 3. Senior Product Manager, Payments & Revenue (Shopify) - Focuses on driving growth and innovation in Shopify's payments and revenue-generating products. - Requires experience in product management, with a strong understanding of e-commerce and payments. - Offers opportunities to work with a dynamic and fast-growing team in the e-commerce industry. ASSUMPTION: Each role in the payments industry presents unique challenges and opportunities. Candidates should research each company and role to determine the best fit for their skills, experience, and career goals. 📝 Sample Projects 1. Improving Customer Onboarding for HubSpot's Payments Products - Analyze customer data to identify pain points in the current onboarding process. - Design and implement a new onboarding flow that reduces friction and increases customer satisfaction. - Measure the impact of the new onboarding process on customer retention and revenue growth. 2. Expanding HubSpot's Payment Processing Capabilities - Research and evaluate new payment processing partners to expand HubSpot's global reach. - Integrate new payment processing partners into HubSpot's platform, ensuring a seamless user experience. - Monitor and optimize the performance of new payment processing partners to maximize customer satisfaction and revenue growth. 3. Enhancing HubSpot's Fraud Detection and Prevention Tools - Analyze fraud data to identify trends and patterns in fraudulent transactions. - Develop and implement new fraud detection and prevention algorithms to improve HubSpot's fraud detection capabilities. - Evaluate the effectiveness of new fraud detection and prevention tools and make data-driven optimizations as needed. ASSUMPTION: These sample projects illustrate the types of initiatives a Senior Product Manager, Payments & Acquisition might work on at HubSpot. Candidates should be prepared to discuss their approach to similar projects and how they would apply their skills and experience to drive success. ❓ Key Questions to Ask During Interview 1. Role-specific questions: - How does this role fit into the broader product strategy for HubSpot's Commerce Hub? - What are the most pressing challenges facing the payments team, and how can this role help address them? - How does this role collaborate with other teams within HubSpot, such as engineering, design, and marketing? 2. Company-specific questions: - How does HubSpot support the growth and development of its employees? - What are the most important qualities for someone to succeed in HubSpot's culture? - How does HubSpot approach diversity, equity, and inclusion in its hiring and promotion practices? 3. Industry-specific questions: - How does HubSpot stay competitive in the ever-evolving payments landscape? - What are the most exciting trends and innovations happening in the payments industry, and how is HubSpot positioned to capitalize on them? ASSUMPTION: Asking thoughtful questions during the interview process demonstrates the candidate's interest in the role and their commitment to understanding the company's culture, values, and goals. 📐 Next Steps for Applicants To apply for this position: 1. Submit your application through the [linked provided in the job description](https://www.hubspot.com/careers/jobs/6861915?gh_jid=6861915). 2. Tailor your resume and cover letter to highlight your relevant skills and experiences for this role. 3. Prepare for a phone or video screening with the hiring manager, focusing on your product management experience and understanding of the payments industry. 4. Complete a technical assessment or case study to demonstrate your problem-solving and analytical skills. 5. Participate in in-depth interviews with cross-functional team members, showcasing your communication, collaboration, and leadership skills. 6. Prepare for a final interview with the Head of Product for the Commerce Hub, discussing your long-term vision for HubSpot's payments products and your fit within the team. ⚠️ Disclaimer This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.