L

Senior Product Marketing Manager, Retail

Lightspeed Commerce
Full-time
On-site
Toronto, Ontario, Canada
πŸ“¦ Product Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Product Marketing Manager, Retail

πŸ”Ή Company: Lightspeed Commerce

πŸ”Ή Location: Montreal, Quebec, Canada & Toronto, Ontario, Canada

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Marketing

πŸ”Ή Date Posted: May 14, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: Remote OK

πŸš€ Job Overview

Key aspects of this role include:

  • Developing go-to-market strategies for retail verticals in North America
  • Establishing impactful positioning and messaging for Lightspeed Retail
  • Conducting market analysis and gathering customer feedback
  • Building and executing programs that support business goals
  • Acting as the voice of the customer for the North America region

ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to work cross-functionally to drive product success.

πŸ“‹ Key Responsibilities

βœ… Become an expert in the retail industry and understand the technology landscape that helps retailers be successful

βœ… Own the market research roadmap and glean nuanced market insights to inform product and marketing roadmaps and hone messaging

βœ… Maintain a deep understanding of customers and validate user personas to translate insights into strategies that support organizational OKRs

βœ… Develop the go-to-market strategy for Lightspeed Retail in North America and drive the planning and execution of GTM programs, with ownership of the results of these initiatives

βœ… Be the go-to person for messaging around products and value proposition

βœ… Collaborate with product teams to launch new products and features, and surface insights from customers and sales teams to inform future product development

βœ… Enable sales and partner teams with materials to sell and deliver new offerings

βœ… Develop collaborative relationships with various cross-functional teams, including Marketing, Product Managers and leadership, Sales leadership, Customer Support, and production teams of creatives and automation specialists

βœ… Develop a roadmap of marketing initiatives that spans the customer lifecycle, from initial launch through product adoption, onboarding, and retention

βœ… Work closely with Content, Design, Marketing Automation, and Product teams to develop creative and compelling content that resonates with customers

ASSUMPTION: This role requires a high degree of collaboration, project management, and the ability to influence multiple stakeholders to meet project objectives and deadlines.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, or a related field

Experience: 5+ years of experience in product marketing, growth, or lifecycle marketing, or similar go-to-market experience

Required Skills:

  • Excellent project management skills to lead and influence multiple cross-functional stakeholders to meet project objectives and deadlines
  • Ability to build, maintain, and manage close working relationships across a variety of departments and levels
  • Strong quantitative analytical ability and excellent written and oral communication skills
  • Genuine interest in and curiosity about helping SMBs succeed

Preferred Skills:

  • MBA or Product Marketing Alliance certification
  • Experience in the retail industry in any capacity

ASSUMPTION: Candidates with experience in consumer apps, early-stage startups, or small business audiences may find this role particularly appealing.

πŸ’° Compensation & Benefits

Salary Range: $120,000 - $160,000 USD per year (based on industry standards for a Senior Product Marketing Manager in North America)

Benefits:

  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Immediate access to health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • LinkedIn learning license
  • 1 paid volunteer day annually

Working Hours: Full-time (40 hours per week) with flexible scheduling

ASSUMPTION: Salary range is estimated based on industry standards for similar roles in North America. Actual salary may vary based on experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Lightspeed Commerce operates in the Software Development industry, focusing on providing a one-stop commerce platform for merchants to simplify, scale, and provide exceptional customer experiences.

Company Size: Lightspeed has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Lightspeed was founded in 2005 in Montreal, Canada, and has since expanded globally, with teams across North America, Europe, and Asia Pacific.

Company Description:

  • Powering the businesses that are the backbone of the global economy
  • Providing a one-stop commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences
  • Transforming and unifying online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks

Company Specialties:

  • Point of Sale (POS) systems
  • Retail and restaurant software
  • iPad-based solutions
  • eCommerce platforms
  • Multi-store management
  • Cloud-based POS systems
  • Loyalty programs
  • Delivery and payment processing

Company Website: https://www.lightspeedhq.com/

ASSUMPTION: Lightspeed Commerce specializes in providing comprehensive commerce solutions for merchants, with a focus on the retail and hospitality industries.

πŸ“Š Role Analysis

Career Level: This role is at the senior level, requiring significant experience and expertise in product marketing.

Reporting Structure: The Senior Product Marketing Manager, Retail will report directly to the Global PMM Lead for Retail.

Work Arrangement: This role offers a flexible work arrangement, with the option to work remotely.

Growth Opportunities:

  • Potential to take on additional responsibilities and advance within the marketing organization
  • Opportunities to collaborate with and learn from cross-functional teams
  • Chance to make a significant impact on the success of Lightspeed Retail in North America

ASSUMPTION: This role offers a unique opportunity to work at the intersection of product, marketing, and customer success, with ample room for growth and development.

🌍 Location & Work Environment

Office Type: Lightspeed has multiple office locations across North America, with the option to work remotely.

Office Location(s): Montreal, Quebec, Canada & Toronto, Ontario, Canada

Geographic Context:

  • Montreal is a multicultural city with a vibrant tech industry and a lower cost of living compared to Toronto
  • Toronto is a major financial and tech hub with a diverse population and a higher cost of living compared to Montreal
  • Both cities offer a mix of urban and suburban living options

Work Schedule: Full-time (40 hours per week) with flexible scheduling and the option to work remotely

ASSUMPTION: Candidates should consider their personal preferences and work-life balance when deciding between Montreal and Toronto.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video screening with the HR team
  • In-depth interviews with the hiring manager and cross-functional team members
  • Final round interviews with senior leadership

Key Assessment Areas:

  • Strategic thinking and problem-solving skills
  • Market research and analysis capabilities
  • Communication and presentation skills
  • Collaboration and stakeholder management skills
  • Cultural fit and alignment with Lightspeed's values

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Demonstrate your understanding of the retail industry and Lightspeed's products
  • Prepare examples of your market research, go-to-market strategies, and customer insights
  • Showcase your ability to work cross-functionally and influence stakeholders

ATS Keywords: Product Marketing, Retail, Go-to-Market Strategy, Market Research, Customer Insights, Stakeholder Management, Cross-Functional Teamwork, Cloud-Based POS, eCommerce, Multichannel Sales

ASSUMPTION: Applicants should focus on demonstrating their strategic thinking, market research skills, and ability to work collaboratively with cross-functional teams.

πŸ› οΈ Tools & Technologies

  • Marketing automation tools (e.g., HubSpot, Marketo)
  • Customer relationship management (CRM) software (e.g., Salesforce, HubSpot CRM)
  • Project management tools (e.g., Asana, Trello)
  • Data analysis and visualization tools (e.g., Excel, Google Analytics)
  • Design and content creation tools (e.g., Adobe Creative Suite, Canva)

ASSUMPTION: Candidates should have experience with relevant marketing, project management, and data analysis tools.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centric
  • Innovative
  • Collaborative
  • Accountable
  • Inclusive

Work Style:

  • Fast-paced and dynamic
  • Data-driven and analytical
  • Collaborative and cross-functional
  • Results-oriented and accountable
  • Flexible and adaptable

Self-Assessment Questions:

  • How do you ensure that your marketing strategies align with customer needs and preferences?
  • Can you provide an example of a successful cross-functional collaboration project you've led or contributed to?
  • How do you stay up-to-date with industry trends and market changes, and how do you incorporate this knowledge into your marketing strategies?

ASSUMPTION: Candidates should assess their cultural fit with Lightspeed's values and work style, and be prepared to demonstrate their alignment with these factors during the interview process.

⚠️ Potential Challenges

  • Managing multiple stakeholders and competing priorities
  • Keeping up with the fast-paced nature of the retail industry and Lightspeed's growth
  • Balancing strategic thinking with tactical execution
  • Working remotely and collaborating with distributed teams

ASSUMPTION: Candidates should be prepared to navigate a dynamic and fast-paced work environment, with a focus on collaboration and results-driven outcomes.

πŸ“ˆ Similar Roles Comparison

  • This role is unique in its focus on the retail vertical within Lightspeed's product portfolio
  • Compared to other product marketing roles, this position requires a strong understanding of the retail industry and its technology landscape
  • Career progression may involve moving into a global or more senior product marketing role within Lightspeed

ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and industry interests.

πŸ“ Sample Projects

  • Developing a go-to-market strategy for a new retail-specific feature or product
  • Conducting market research to identify trends and opportunities in the retail industry
  • Collaborating with product and design teams to create customer-centric marketing materials

ASSUMPTION: Candidates should be prepared to provide specific examples of their marketing projects and the outcomes they achieved.

❓ Key Questions to Ask During Interview

  • How does this role fit into the overall product marketing strategy for Lightspeed Retail?
  • What are the biggest challenges facing the retail industry, and how can this role help address them?
  • How does Lightspeed support the professional development and growth of its product marketing team members?
  • What are the key priorities for this role in the first 30, 60, and 90 days?
  • How does Lightspeed foster a culture of innovation and collaboration across its teams?

ASSUMPTION: Candidates should ask thoughtful and insightful questions to demonstrate their interest in the role and the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare examples of your market research, go-to-market strategies, and customer insights
  • Showcase your ability to work cross-functionally and influence stakeholders
  • Follow up with the hiring manager one week after submitting your application, expressing your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.