Senior Project Success Manager

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📌 Core Information

🔹 Job Title: Senior Project Success Manager

🔹 Company: GrayMatter Robotics

🔹 Location: Los Angeles, California, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading the delivery of robotic systems to customers.
• Collaborating with engineering, sales, and deployment teams.
• Ensuring customer success and driving growth within accounts.
• Managing project scopes and schedules.

ASSUMPTION: The role involves significant customer interaction and requires technical understanding of robotics and automation due to its nature in the Customer Success team.

📋 Key Responsibilities

✅ Lead end-to-end delivery of automation projects, including defining requirements and implementation plans.

✅ Monitor project progress, identify risks, and resolve conflicts.

✅ Coordinate resources across departments and maintain project schedules.

✅ Manage client relationships and facilitate change requests.

✅ Analyze client production processes for automation opportunities.

✅ Review technical documents and provide input on project documentation.

✅ Travel to customer sites as needed (~10% annually).

✅ Obtain customer acceptance of project deliverables.

ASSUMPTION: Responsibilities suggest the need for flexibility and problem-solving skills, especially given the customer-facing nature of the role and the integration of complex systems.

🎯 Required Qualifications

Education: BS degree in Mechanical Engineering, Industrial Engineering, or a related field

Experience: At least 5 years in project success management or a related field

Required Skills:

• Project Management
• Customer Success
• Technical Documentation

Preferred Skills:

• Experience with Jira, Asana, or similar project management tools
• 8+ years of industry experience in manufacturing or robotics

ASSUMPTION: Candidates are expected to have strong communication skills and be adept at managing diverse teams and complex projects.

💰 Compensation & Benefits

Salary Range: $130,000 - $160,000 USD per year plus equity

Benefits:

• Medical, dental, and vision insurance
• Unlimited PTO
• 401(k) plan with employer match

Working Hours: Standard 40-hour work week with potential for additional flexibility depending on project demands.

ASSUMPTION: The comprehensive benefits package suggests an emphasis on work-life balance and employee well-being, a typical concern for growing tech companies.

📌 Applicant Insights

🔍 Company Context

Industry: Robotics Engineering, a rapidly growing field leveraging emerging technologies for industrial applications.

Company Size: 51-200 employees, indicative of a startup or growing company offering dynamic work environments.

Founded: 2020

Company Description:

• Focused on solving manufacturing challenges with robotics and AI.
• Winner of the RBR50 Award in 2022 for innovation.
• Awarded as one of the top 50 Best Places to Work in LA.

Company Specialties:

• Artificial Intelligence
• Robotics
• Manufacturing Solutions

Company Website: https://www.graymatter-robotics.com/

ASSUMPTION: The company's accolades suggest a focus on innovation and market leadership within the robotics sector.

📊 Role Analysis

Career Level: Senior-level position, requiring extensive experience and strategic oversight capabilities.

Reporting Structure: Likely reports to higher management within the Customer Success or Project Management division.

Work Arrangement: On-site in Los Angeles, CA, with potential regional or national travel.

Growth Opportunities:

• Potential for future leadership roles within Customer Success.
• Opportunities to work on cutting-edge robotic technologies.
• Career development through exposure to complex projects and client scenarios.

ASSUMPTION: Growth pathways exist given the company's startup nature, likely aligned with personal and career development goals.

🌍 Location & Work Environment

Office Type: Modern office, likely to have collaborative spaces and technology infrastructure to support robotics development.

Office Location(s): Los Angeles, California

Geographic Context:

• Located in a major city with access to tech and manufacturing hubs.
• Nearby engineering universities enhancing talent interaction and recruitment.
• The climate and culture of Southern California contributing to work-life balance.

Work Schedule: On-site with a standard work week and occasional travel.

ASSUMPTION: The Los Angeles location provides access to key resources and collaborative opportunities, essential for a high-tech startup.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening.
• Technical interviews to assess problem-solving and industry knowledge.
• Final interview with senior management or team lead.

Key Assessment Areas:

• Technical proficiency in project management tools and methodologies.
• Communication skills, particularly in client-facing scenarios.
• Understanding of manufacturing and automation processes.

Application Tips:

• Highlight specific experiences in robotics or manufacturing.
• Prepare to discuss project management tools and software.
• Be ready to provide examples of successful project implementations.

ATS Keywords: Project Management, Robotics, Customer Success, Automation, Engineering

ASSUMPTION: The application process might prioritize technical skills and industry experience due to the specialized nature of the role.

🛠️ Tools & Technologies

• Jira
• Asana
• Trello

ASSUMPTION: The emphasis on project management software indicates the need for proficiency in organizing and tracking project progress.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Collaboration
• Continuous Improvement

Work Style:

• Team-oriented and collaborative.
• Adaptive to fast-paced project changes and client needs.
• Focused on delivering high-value solutions to customers.

Self-Assessment Questions:

• How do you handle rapidly evolving project scopes?
• Can you give examples of improving client process efficiencies?
• What is your experience with leading cross-functional teams?

ASSUMPTION: The company's culture likely emphasizes dynamic team environments and innovative project development.

⚠️ Potential Challenges

• Navigating complex client requirements and ensuring project alignment.
• Handling multi-department coordination for project success.
• Adapting to technology innovations in robotics and AI.
• Managing fast-paced projects under tight deadlines.

ASSUMPTION: The role might involve balancing multiple projects while maintaining high standards for delivery and client satisfaction.

📈 Similar Roles Comparison

• Similar roles might exist in larger corporations but with less emphasis on innovation.
• Opportunities in smaller startups may provide more hands-on project management experiences.
• Senior roles often require comprehensive client interaction and team leadership skills.

ASSUMPTION: Similar positions may offer different industry focuses or project scales, influencing the nature of responsibilities and opportunities.

📝 Sample Projects

• Automation of surface finishing for a high-mix manufacturing client.
• Deployment of GMR-AI™ software in a workspace environment enhancing human-robot collaboration.
• Process efficiency analysis for a mid-size manufacturing facility.

ASSUMPTION: Projects might range in complexity, offering diverse challenges and innovations based on client needs and technological advancements.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the Customer Success team?
• How does GrayMatter Robotics measure project success?
• What specific tools does the team use for project management?
• Can you describe a recent project and its outcome?
• What opportunities for professional development does the company offer?

ASSUMPTION: Interview questions should aim to clarify the nuances of the role and further assess cultural fit within the team and organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's careers page
• Ensure your resume aligns with the key skills and experiences outlined.
• Prepare a cover letter highlighting your relevant project management successes.
• Be ready to discuss your experience with robotic and manufacturing environments.
• Contact the recruiter for any questions about the application process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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