Senior Provider Marketing Associate

**📌 Core Information** - **Job Title:** Senior Provider Marketing Associate - **Company:** Spring Health - **Location:** San Francisco, CA (Hybrid) - **Job Type:** Full-Time - **Category:** Mental Health Care - **Date Posted:** July 30, 2025 - **Experience Level:** 2-5 years - **Remote Status:** Hybrid (3 days per week in the office) **🚀 Job Overview** Key aspects of this role include: - Creating and optimizing content for the entire provider lifecycle - Implementing strategies to onboard, engage, and retain providers - Monitoring key performance indicators (KPIs) and driving improvements - Collaborating with various teams to enhance the provider experience **ASSUMPTION:** This role requires a balance of creativity, data analysis, and strong communication skills. The ideal candidate will be comfortable working with multiple teams and stakeholders to drive provider engagement and retention. **📋 Key Responsibilities** - ✅ Lead and optimize creation of content and collateral supporting the entire provider lifecycle - ✅ Support multi-channel strategies to onboard, engage, and retain providers - ✅ Monitor and analyze KPIs such as provider retention, satisfaction rates, and engagement metrics - ✅ Collaborate closely with product, operations, and network teams to ensure a seamless and high-quality provider experience - ✅ Establish and manage initiatives to strengthen provider relationships and engagement, such as provider ambassador programs, peer support groups, and focus groups **ASSUMPTION:** This role involves a mix of strategic planning, content creation, and data analysis. The ideal candidate will be comfortable wearing multiple hats and adapting to changing priorities. **🎯 Required Qualifications** - **Education:** Bachelor's degree in Marketing, Communications, or a related field - **Experience:** 3-5 years of relevant experience in provider relations, network operations, or lifecycle management within a healthcare or tech environment - **Required Skills:** - Proven experience creating high-engagement collateral and content for large audiences - Data-driven, analytical, and operational mindset - Excellent written, verbal, and listening communication skills - Proficiency in leveraging data and analytics to inform strategy and drive decisions - Ability to manage multiple priorities and stakeholders effectively - **Preferred Skills:** - Experience designing surveys or facilitating interviews - Familiarity with healthcare or mental health industry **ASSUMPTION:** Candidates with a strong background in content creation, data analysis, and stakeholder management are likely to succeed in this role. **💰 Compensation & Benefits** - **Salary Range:** $75,000 - $95,000 per year (based on Radford Global Compensation Database) - **Benefits:** - Health, Dental, Vision benefits starting on the first day - Employer-sponsored 401(k) match of up to 2% - Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers - Competitive paid time off policies, including vacation, sick leave, and company holidays - Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure - Access to Noom, a weight management program - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses - Access to Wellhub, connecting employees to fitness, mindfulness, nutrition, and sleep options in one subscription - Access to BrightHorizons for sponsored child care, back-up care, and elder care - Up to $1,000 professional development reimbursement per year - $200 per year donation matching to support favorite causes **ASSUMPTION:** The salary range is competitive for the role and location, and benefits are comprehensive and generous. **📌 Applicant Insights** **🔍 Company Context** - **Industry:** Mental Health Care - **Company Size:** 1,001-5,000 employees - **Founded:** 2016 - **Company Description:** Spring Health helps employers modernize their behavioral health benefits with a comprehensive solution for employee mental wellbeing. They use a proprietary assessment and machine-learning technology to personalize care plans and provide a seamless, high-touch member experience. - **Company Specialties:** Healthcare, Artificial Intelligence, Mental Illness, Treatment Selection, Benefits, Mental Health, Therapy, Psychology, Psychiatry, Telemedicine, Health and Wellness, EAP, and Employee Benefits - **Company Website:** **ASSUMPTION:** Spring Health is a well-established company in the mental health care industry, focusing on providing comprehensive and personalized care for employees. **📊 Role Analysis** - **Career Level:** Mid-level to senior - **Reporting Structure:** This role reports to the Senior Manager, Provider Strategy of the New Venture - **Work Arrangement:** Hybrid (3 days per week in the office near Embarcadero BART) - **Growth Opportunities:** - Potential to expand the role's scope as the New Venture grows - Opportunities to collaborate with various teams and gain exposure to different aspects of the business - Potential to take on more responsibility and advance within the organization **ASSUMPTION:** This role offers opportunities for growth and advancement within the organization, particularly as the New Venture expands. **🌍 Location & Work Environment** - **Office Type:** Hybrid (3 days per week in the office) - **Office Location(s):** San Francisco, CA (near Embarcadero BART) - **Geographic Context:** San Francisco is a major tech hub with a high cost of living, known for its vibrant culture, diverse communities, and mild Mediterranean climate - **Work Schedule:** Standard full-time work hours with flexibility for remote work on non-office days **ASSUMPTION:** The hybrid work arrangement offers a balance between in-office collaboration and remote flexibility, with the office located in a vibrant and convenient area of San Francisco. **💼 Interview & Application Insights** - **Typical Process:** 1. Phone or video screen with the hiring manager 2. In-depth behavioral and skills-based interview with the hiring manager and potential team members 3. Final interview with the senior manager or another key stakeholder - **Key Assessment Areas:** - Content creation and strategy development - Data analysis and interpretation - Communication and collaboration skills - Cultural fit and alignment with Spring Health's values - **Application Tips:** 1. Tailor your resume and cover letter to highlight relevant experience and skills for this role 2. Prepare examples of your content creation and data analysis work to discuss during the interview 3. Research Spring Health's mission, values, and approach to mental health care to demonstrate your enthusiasm and alignment with the company **ASSUMPTION:** The interview process focuses on assessing the candidate's content creation, data analysis, and communication skills, as well as their cultural fit with Spring Health's values. **🛠️ Tools & Technologies** - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides) - Data analysis tools (e.g., Excel, Google Sheets, or SQL) - Project management tools (e.g., Asana, Trello, or Jira) - Content creation and design tools (e.g., Canva, Adobe Creative Suite, or Sketch) **ASSUMPTION:** The ideal candidate will be comfortable using a range of tools and technologies to support their work in content creation, data analysis, and project management. **👔 Cultural Fit Considerations** - **Company Values:** Be seen. Be you. Be well. Spring Health supports teams and families with personalized mental health care, focusing on accessibility, inclusivity, and empathy. - **Work Style:** Collaborative, data-driven, and focused on continuous improvement - **Self-Assessment Questions:** 1. How do you approach creating content that resonates with diverse audiences? 2. How do you balance data-driven decision-making with creative intuition? 3. How do you prioritize and manage multiple projects and stakeholders effectively? **ASSUMPTION:** Spring Health values candidates who align with their mission and values, with a strong focus on accessibility, inclusivity, and empathy in mental health care. **⚠️ Potential Challenges** - Balancing content creation and data analysis responsibilities - Managing multiple priorities and stakeholders effectively - Adapting to a hybrid work environment and maintaining productivity **ASSUMPTION:** These challenges can be overcome with strong organizational skills, effective communication, and a proactive approach to time management. **📈 Similar Roles Comparison** - **Comparison with Marketing Manager roles:** This role focuses more on provider-specific content creation and engagement strategies, while Marketing Manager roles have a broader scope, including consumer-facing marketing and branding. - **Industry-specific context:** Mental health care is a unique industry with specific content and engagement strategies required to reach and support providers effectively. - **Career path comparison:** This role can serve as a stepping stone to more senior marketing or provider relations roles within the mental health care industry or other healthcare sectors. **ASSUMPTION:** This role offers a unique opportunity to specialize in provider marketing within the mental health care industry, with potential career growth in related fields. **📝 Sample Projects** - Developing and implementing a provider ambassador program to increase engagement and retention - Creating targeted content and collateral for specific provider groups or specialties - Analyzing provider engagement data to identify trends and inform content strategy improvements **ASSUMPTION:** These sample projects demonstrate the range of responsibilities and the balance between content creation and data analysis required for this role. **❓ Key Questions to Ask During Interview** 1. How does this role fit into the broader provider strategy for the New Venture? 2. What are the key priorities for the first 90 days in this role? 3. How does Spring Health support the professional development and growth of its employees? 4. What are the most significant challenges facing the provider network, and how can this role address them? 5. How does Spring Health measure the success of its provider engagement and retention initiatives? **ASSUMPTION:** These questions help candidates better understand the role's context, priorities, and potential impact on the provider network's success. **📌 Next Steps for Applicants** To apply for this position: 1. Submit your application through this [link](https://springhealth.com/careers/jobs/4591903005). 2. Tailor your resume and cover letter to highlight relevant experience and skills for this role. 3. Prepare examples of your content creation and data analysis work to discuss during the interview. 4. Research Spring Health's mission, values, and approach to mental health care to demonstrate your enthusiasm and alignment with the company. 5. Follow up with the hiring manager or recruiter after your interview to express your interest in the role and reiterate your qualifications. **⚠️ Disclaimer:** This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.