📌 Core Information
🔹 Job Title: Senior Site Content Development Manager
🔹 Company: Zappos (Amazon)
🔹 Location: Madison, WI & New York, NY
🔹 Job Type: On-site
🔹 Category: Retail & E-commerce
🔹 Date Posted: July 30, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic content vision and execution for Zappos' digital shopping experience
- Leadership and management of a multi-functional team responsible for content delivery
- Collaboration with cross-functional teams to maintain consistent messaging and optimize user experience
- Data-driven decision making and continuous improvement of content quality and performance
ASSUMPTION: This role requires a high degree of autonomy and the ability to navigate complex ambiguity. Strong leadership and strategic thinking skills are essential for success.
📋 Key Responsibilities
✅ Builds and leads a team of content developers and potentially other managers, providing clear direction, coaching, and career development opportunities
✅ Establishes team structures aligned with customer needs and business goals, ensuring operational excellence
✅ Sets and communicates performance expectations, providing regular feedback to ensure high-quality content delivery
✅ Manages cross-functional relationships with Creative, Site Merchandising, UX, and Tech teams
✅ Develops and implements content strategies aligned with long-term business goals and customer experience objectives
✅ Hires, onboards, and develops talent, ensuring rapid skill development and growth opportunities
✅ Creates an inclusive team culture that encourages innovation and collaboration
✅ Manages team workload and priorities to consistently meet deadlines and deliverables
✅ Monitors team performance metrics and implements process improvements to optimize efficiency
✅ Presents team progress and strategic recommendations to senior leadership
✅ Participates in and may lead talent reviews and calibration activities
✅ Defines metrics to measure team progress, customer experience, and operational excellence
ASSUMPTION: This role involves a high level of responsibility and requires strong organizational skills to manage multiple priorities and projects.
🎯 Required Qualifications
Education: Bachelor's degree
Experience: 5+ years in content development or related field with demonstrated leadership experience
Required Skills:
- Proven leadership and management skills
- Strong understanding of digital content strategy and e-commerce best practices
- Ability to manage multiple priorities in a fast-paced, ambiguous environment
- Experience in mentoring and developing team members, including potential management of other managers
- Ability to balance team development with strategic business objectives
Preferred Skills:
- Experience working in an online fashion setting
- Exceptional communication and interpersonal skills, with the ability to influence across teams and functions
- Experience in tackling complex problems and making data-driven decisions
- Excellent attention to details
ASSUMPTION: While a degree is required, relevant experience and skills are more important for success in this role.
💰 Compensation & Benefits
Salary Range: $102,200 - $178,100 per year (based on location)
Benefits:
- Medical, financial, and other benefits
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is based on Amazon's compensation structure for this role and location. Actual compensation may vary based on factors such as job-related knowledge, skills, and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Retail & E-commerce
Company Size: 10,001+ employees (Amazon)
Founded: 1994 (Amazon)
Company Description:
- Amazon is a global leader in e-commerce, cloud computing, digital streaming, and AI technology
- Zappos is a popular online shoe and clothing retailer owned by Amazon
- Amazon is known for its customer-centric approach, operational excellence, and commitment to innovation
Company Specialties:
- E-commerce
- Retail
- Operations
- Internet
Company Website: Amazon.com
ASSUMPTION: Working at Amazon offers opportunities for professional growth and exposure to diverse teams and projects.
📊 Role Analysis
Career Level: Senior Manager
Reporting Structure: This role reports directly to the Director of Content Strategy
Work Arrangement: On-site, full-time
Growth Opportunities:
- Potential advancement to Director or Vice President of Content
- Expansion of team leadership and management responsibilities
- Cross-functional project collaboration and skill development
ASSUMPTION: This role offers significant growth potential for the right candidate.
🌍 Location & Work Environment
Office Type: Corporate office
Office Location(s): Madison, WI & New York, NY
Geographic Context:
- Madison, WI: A mid-sized city with a vibrant tech industry and a high quality of life
- New York, NY: A major global city with diverse cultural and professional opportunities
Work Schedule: Standard business hours with flexibility for remote work
ASSUMPTION: Both locations offer unique benefits and challenges, and the ideal candidate will be comfortable working in a dynamic, fast-paced environment.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with HR
- On-site or virtual interview with hiring manager and team members
- Final interview with senior leadership
Key Assessment Areas:
- Leadership and management skills
- Strategic thinking and problem-solving abilities
- Communication and interpersonal skills
- Cultural fit and alignment with Amazon's leadership principles
Application Tips:
- Tailor your resume to highlight relevant leadership, management, and content strategy experience
- Prepare examples of your strategic content vision and execution
- Research Amazon's leadership principles and be prepared to discuss how you embody them
ATS Keywords: Content Strategy, Leadership, Management, E-commerce, Digital Content, Team Development, Cross-functional Collaboration, Data-Driven Decision Making
ASSUMPTION: The interview process for this role is comprehensive and designed to assess the candidate's fit for the position and company culture.
🛠️ Tools & Technologies
- Content management systems (CMS)
- Analytics and reporting tools
- Project management software
- Collaboration and communication platforms
ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic
- Data-driven and analytical
- Collaborative and team-oriented
- Adaptable and resilient
Self-Assessment Questions:
- How do you embody Amazon's leadership principles in your daily work?
- How do you approach making data-driven decisions in a fast-paced environment?
- How do you foster a culture of creativity and innovation within your team?
ASSUMPTION: Candidates should be prepared to demonstrate their alignment with Amazon's values and work style.
⚠️ Potential Challenges
- Managing a team in a fast-paced, ambiguous environment
- Balancing team development with strategic business objectives
- Navigating complex cross-functional relationships
- Adapting to changes in priorities and workload
ASSUMPTION: These challenges require strong leadership, communication, and adaptability skills.
📈 Similar Roles Comparison
- This role is unique in its focus on content strategy and leadership within the e-commerce industry
- Similar roles may be found in other retail or e-commerce companies, but Amazon's scale and resources offer unique opportunities
- Career progression may include roles such as Director or Vice President of Content, with potential expansion into other areas of the business
ASSUMPTION: This role offers a unique blend of strategic and leadership responsibilities within the e-commerce industry.
📝 Sample Projects
- Developing and implementing a content strategy that drives e-commerce performance and improves customer experience
- Leading a team to create and execute high-quality content for a major promotional event or product launch
- Collaborating with cross-functional teams to optimize content presentation and delivery across web and mobile platforms
ASSUMPTION: These projects demonstrate the candidate's ability to lead teams and drive results in a complex, fast-paced environment.
❓ Key Questions to Ask During Interview
- How does this role fit into the broader content strategy and organizational goals for Zappos?
- What are the key priorities for the team in the first 90 days, and how can I contribute to their success?
- How does Amazon support the growth and development of its employees, particularly in leadership roles?
- What are the most significant challenges facing the content team, and how can I help address them?
- How does the company measure and optimize the performance of its content strategies?
ASSUMPTION: These questions demonstrate the candidate's interest in understanding the role's context and their commitment to driving success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant leadership, management, and content strategy experience
- Prepare a cover letter that demonstrates your understanding of the role and your fit for the company culture
- Prepare examples of your strategic content vision and execution
- Follow up with the hiring manager one week after your final interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
