📌 Core Information
🔹 Job Title: Senior Social Media & Content Manager
🔹 Company: TalkTalk
🔹 Location: Finsbury, London (with remote flexibility)
🔹 Job Type: Full-time, 1-year fixed-term contract
🔹 Category: Marketing & Communications
🔹 Date Posted: July 3, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (minimum 50% office presence)
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing a social media platform strategy to enhance TalkTalk's brand perception, drive engagement, and build relationships with consumers and prospects.
- Creating and managing a proactive social media content calendar across all platforms, including TikTok, X, Meta, LinkedIn, and others.
- Overseeing the creation of socially native content to drive organic reach and engagement without relying on large media or production budgets.
- Leading and motivating the Social Media & Content Manager to develop innovative social communications that disrupt, cut through, and drive consideration for TalkTalk.
ASSUMPTION: This role requires a strategic mindset, strong creativity, and the ability to adapt to the ever-changing social media landscape. The ideal candidate will have experience in a similar role and a proven track record of driving engagement and brand growth through social media platforms.
📋 Key Responsibilities
✅ Creating a social media platform strategy with clear content pillars to change perceptions of the TalkTalk brand, drive engagement, and build positive relationships with consumers and prospects.
✅ Developing and owning a proactive social media content calendar across all platforms, including TikTok, X, Meta, LinkedIn, and others.
✅ Overseeing the creation of socially native content by the Social Media & Content Manager to drive reach and engagement organically, without the need for big media or production budgets.
✅ Taking opportunities to jump on the latest social media trends to drive engagement with the brand.
✅ Overseeing the development of content to engage TalkTalk's corporate audience on LinkedIn.
✅ Developing a community management strategy and overseeing implementation to drive positive engagements both within and outside TalkTalk's own social channels, bringing the brand personality and tone of voice to life.
✅ Leading, motivating, inspiring, and energizing the Social Media & Content Manager to develop social communications that will disrupt, cut through, and drive consideration for TalkTalk.
ASSUMPTION: The role involves a mix of strategic planning, creative content development, and community management. Strong leadership and motivational skills are essential to drive success in this position.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience).
Experience: Proven experience (5-10 years) in a social media or content management role, with a strong understanding of current social media trends and best practices.
Required Skills:
- Proven expertise in social media strategy development and execution.
- Excellent content creation and storytelling skills.
- Strong leadership and motivational skills.
- Ability to work collaboratively with cross-functional teams, including brand, PR, and social media operations/customer care teams.
- Familiarity with social media analytics tools and platforms.
Preferred Skills:
- Experience in the telecommunications industry.
- Fluency in additional languages (besides English).
ASSUMPTION: Candidates should have a solid understanding of social media platforms, trends, and best practices. Experience in a similar role and a proven track record of driving engagement and brand growth through social media are essential for success in this position.
💰 Compensation & Benefits
Salary Range: £45,000 - £60,000 per annum (pro-rata for the 1-year fixed-term contract). This estimate is based on industry standards for a Senior Social Media Manager role in the UK, considering the experience level and location.
Benefits:
- Flexible hybrid working (minimum 50% office presence).
- Collaborative office spaces designed for creative thinking and innovation.
- Free on-site parking at TalkTalk offices.
- Generous holiday package (25 days annual leave, 3 wellbeing days, and your birthday off, with the option to buy up to 10 more days).
- Private healthcare for all employees.
- Competitive pension scheme and performance-related bonus opportunities.
- Free broadband for all employees.
- Life event gifts (celebrating milestones like marriages and births).
- Inclusive employee networks.
- Salary sacrifice scheme (saving on dental, gym, and more).
- Big retail and leisure discounts.
- 3 paid volunteering days a year.
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility for the role's hybrid nature.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications. The benefits listed are subject to change and may be confirmed during the interview process.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications. TalkTalk is a major provider of broadband, telephony, mobile, TV, and other digital services in the UK.
Company Size: Medium (1,001-5,000 employees). This size allows for a mix of large-scale resources and a more personal, agile work environment.
Founded: TalkTalk was founded in 2003 and has since grown to become a significant player in the UK telecommunications market.
Company Description:
- TalkTalk is a dynamic, innovative company that encourages creativity, collaboration, and a challenge to the status quo.
- The company values diversity, inclusion, and thought-provoking conversations, with employee networks supporting peer connection and thought-provoking conversations.
- TalkTalk offers a fun, flexible, and social work environment where employees are continuously challenged and well rewarded.
Company Specialties:
- Broadband, telephony, mobile, TV, technology, digital, and data services.
- Innovative and customer-focused approach to telecommunications services.
- Commitment to making a difference through community involvement and sustainability initiatives.
Company Website: careers.talktalk.co.uk
ASSUMPTION: TalkTalk's focus on innovation, collaboration, and employee well-being creates an engaging and supportive work environment for its employees.
📊 Role Analysis
Career Level: Senior. This role is a senior-level position with significant responsibility for driving TalkTalk's social media strategy and engagement.
Reporting Structure: The Senior Social Media & Content Manager will report directly to the Head of Brand & Marketing Communications and will oversee the work of the Social Media & Content Manager.
Work Arrangement: Hybrid. The role requires a minimum of 50% office presence, with the remaining time spent working remotely.
Growth Opportunities:
- Upon successful completion of the 1-year fixed-term contract, there may be opportunities for the role to become permanent or for the candidate to take on additional responsibilities within the brand and marketing communications team.
- TalkTalk offers a range of training and development opportunities to support employees' professional growth and career advancement.
ASSUMPTION: This role offers a unique opportunity to make a significant impact on TalkTalk's brand and engagement, with potential for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Modern, collaborative office spaces designed for creative thinking and innovation.
Office Location(s): Finsbury, London (with remote flexibility). TalkTalk's London office is located in the vibrant Finsbury area, with easy access to public transportation and local amenities.
Geographic Context:
- The Finsbury area is known for its vibrant arts scene, diverse culture, and historic architecture.
- London offers a wide range of cultural, entertainment, and dining options, as well as excellent educational and healthcare facilities.
- The office is conveniently located near major transportation hubs, making it easily accessible for both local and remote employees.
Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility for the role's hybrid nature. TalkTalk offers flexible working arrangements to support employees' work-life balance.
ASSUMPTION: The modern, collaborative office environment and flexible working arrangements at TalkTalk create an engaging and supportive work environment for employees.
💼 Interview & Application Insights
Typical Process:
- Online application and CV submission.
- Phone or video screening to assess cultural fit and basic qualifications.
- In-depth interview with the hiring manager and/or other team members to discuss the role, responsibilities, and candidate fit.
- Final interview or assessment, which may include a presentation or case study to evaluate the candidate's skills and approach to the role.
Key Assessment Areas:
- Strategic thinking and social media expertise.
- Creativity and content development skills.
- Leadership and motivational abilities.
- Collaboration and teamwork skills.
- Alignment with TalkTalk's company values and culture.
Application Tips:
- Tailor your CV and cover letter to highlight your relevant experience, skills, and achievements in social media strategy, content creation, and community management.
- Prepare examples of your work that demonstrate your ability to drive engagement and brand growth through social media platforms.
- Research TalkTalk's brand, values, and recent campaigns to show your enthusiasm and understanding of the company.
- Prepare thoughtful questions to ask the interviewer about the role, team, and company to demonstrate your interest and engagement.
ATS Keywords: Social media strategy, content creation, community management, leadership, team collaboration, trend analysis, engagement strategies, brand development, telecommunications, TalkTalk, hybrid work, flexible working, employee networks, inclusive culture.
ASSUMPTION: The interview process at TalkTalk is designed to assess candidates' skills, experience, and cultural fit for the role and the company. Successful candidates will demonstrate a strong understanding of social media trends, best practices, and a passion for driving engagement and brand growth.
🛠️ Tools & Technologies
- Social media platforms: TikTok, X, Meta, LinkedIn, and others.
- Social media analytics tools: Hootsuite, Sprout Social, or similar platforms.
- Content creation tools: Canva, Adobe Creative Suite, or other design software.
- Project management tools: Asana, Trello, or similar platforms.
ASSUMPTION: The specific tools and technologies used in this role may vary depending on TalkTalk's current tech stack and the candidate's preferences and expertise.
👔 Cultural Fit Considerations
Company Values:
- Be yourself – TalkTalk values authenticity and encourages employees to bring their unique perspectives to the workplace.
- Make an impact – TalkTalk fosters a culture of innovation and encourages employees to challenge the status quo and make a difference.
- Join us – TalkTalk is committed to creating a diverse, inclusive, and supportive work environment where employees can thrive.
Work Style:
- Collaborative – TalkTalk encourages cross-functional teamwork and collaboration to drive success.
- Flexible – TalkTalk offers flexible working arrangements to support employees' work-life balance.
- Inclusive – TalkTalk values diversity and fosters an inclusive work environment where everyone feels welcome and valued.
Self-Assessment Questions:
- Do you feel comfortable being your authentic self in a dynamic, innovative work environment?
- Are you excited about the opportunity to make a significant impact on TalkTalk's brand and engagement through social media?
- Do you thrive in collaborative, flexible, and inclusive work environments?
ASSUMPTION: TalkTalk's focus on authenticity, innovation, collaboration, flexibility, and inclusion creates a supportive and engaging work environment for employees.
⚠️ Potential Challenges
- The role requires a strong understanding of social media trends and best practices, as well as the ability to adapt to changes in the social media landscape.
- The role involves leading and motivating the Social Media & Content Manager, which may present challenges in terms of communication, delegation, and performance management.
- The role requires a minimum of 50% office presence, which may present challenges for candidates who prefer fully remote work arrangements.
- The role is a 1-year fixed-term contract, which may present challenges for candidates seeking long-term employment stability.
ASSUMPTION: The potential challenges associated with this role can be mitigated through strong communication, adaptability, and a commitment to TalkTalk's values and culture.
📈 Similar Roles Comparison
- Compared to other senior social media manager roles, this position offers a unique opportunity to drive brand engagement and growth within a dynamic, innovative telecommunications company.
- TalkTalk's focus on innovation, collaboration, and employee well-being sets it apart from other telecommunications companies and creates a supportive and engaging work environment for employees.
- This role offers the potential for career growth and development within the brand and marketing communications team, with opportunities for the role to become permanent or for the candidate to take on additional responsibilities.
ASSUMPTION: This role offers a unique opportunity for social media professionals to make a significant impact on TalkTalk's brand and engagement, with potential for career growth and development within the company.
📝 Sample Projects
- Developing and implementing a social media platform strategy to enhance TalkTalk's brand perception, drive engagement, and build relationships with consumers and prospects.
- Creating and managing a proactive social media content calendar across all platforms, including TikTok, X, Meta, LinkedIn, and others, to drive organic reach and engagement.
- Overseeing the creation of socially native content to engage TalkTalk's corporate audience on LinkedIn and drive positive engagements both within and outside TalkTalk's own social channels.
ASSUMPTION: These sample projects demonstrate the key responsibilities and strategic focus of the Senior Social Media & Content Manager role at TalkTalk.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the brand and marketing communications department?
- How does TalkTalk support the professional development and growth of its employees, particularly in the brand and marketing communications team?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does TalkTalk measure the success of its social media campaigns and strategies, and what key performance indicators (KPIs) are most important for this role?
- What is the company's approach to work-life balance and flexible working arrangements, particularly for hybrid roles like this one?
ASSUMPTION: Asking thoughtful, relevant questions during the interview process demonstrates your interest in the role and commitment to TalkTalk's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://talktalk.wd3.myworkdayjobs.com/TalkTalkCareers/job/Finsbury-London/Senior-Social-Media---Content-Manager_R0011831
- Tailor your CV and cover letter to highlight your relevant experience, skills, and achievements in social media strategy, content creation, and community management.
- Prepare examples of your work that demonstrate your ability to drive engagement and brand growth through social media platforms.
- Research TalkTalk's brand, values, and recent campaigns to show your enthusiasm and understanding of the company.
- Prepare thoughtful questions to ask the interviewer about the role, team, and company to demonstrate your interest and engagement.
- Follow up with the hiring manager or HR representative within one week of submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
