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Senior Specialist, Account Management

Cardinal Health
Full-time
On-site
United States
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Specialist, Account Management

πŸ”Ή Company: Cardinal Health

πŸ”Ή Location: CA-California-FIELD, AZ-Arizona-FIELD, UT-Utah-FIELD, OR-Oregon-FIELD, CO-Colorado-FIELD

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Account Management

πŸ”Ή Date Posted: April 11, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site (West Coast or PST hours)

πŸš€ Job Overview

Key aspects of this role include:

  • Cultivating and maintaining customer relationships
  • Monitoring contract terms and ensuring service level agreements
  • Proactively managing customer expectations and issues
  • Collaborating with internal teams to optimize supply chain and service
  • Tracking and reporting key performance indicators

ASSUMPTION: This role requires strong communication skills and the ability to work effectively with both customers and internal teams.

πŸ“‹ Key Responsibilities

βœ… Monitor terms of Prime Vendor distribution Contract as it pertains to Supply Chain and Procurement, particular focus on Fill Rates, Price Match, and DSO.

βœ… Bridge relationship between the Customer and internal Cardinal Health (CAH) teams to ensure flawless service to customers and an optimized supply chain.

βœ… Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives.

βœ… Prevent order disruption to customer through elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.

βœ… Coordinate and communicate CAH initiatives to the customer as needed.

βœ… Track, measure, and report CAH Key Performance Indicators monthly.

βœ… Build and maintain long-term trusted relationships with customer to support retention of the account.

ASSUMPTION: This role requires a proactive approach to customer management and issue resolution, as well as strong organizational skills to manage multiple priorities.

🎯 Required Qualifications

Education: Bachelor’s degree or equivalent experience, preferred

Experience: 2-4 years professional experience, preferred

Required Skills:

  • Strong communication skills
  • Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
  • Demonstrated ability to work in a fast-paced, collaborative environment

Preferred Skills:

  • Direct customer facing experience

ASSUMPTION: While a bachelor's degree is preferred, equivalent experience may be considered for this role.

πŸ’° Compensation & Benefits

Salary Range: $56,200 - $84,420 (Estimated based on industry standards for the role and experience level)

Benefits:

  • Medical, dental, and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Working Hours: Full-time, with potential travel to customer locations as needed

ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's location and experience.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Cardinal Health operates in the healthcare industry, focusing on pharmaceutical distribution, medical and laboratory products, and performance and data solutions.

Company Size: Cardinal Health has 10,000+ employees, providing a large and diverse work environment.

Founded: Cardinal Health was founded in 1971 and has since grown into a global company with operations in more than 30 countries.

Company Description:

  • Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
  • The company aims to move healthcare forward by providing innovative solutions and exceptional service to its customers.
  • Cardinal Health is committed to supporting an inclusive workplace that values diversity of thought, experience, and background.

Company Specialties:

  • Healthcare services
  • Supply chain
  • Pharmaceutical distribution
  • Medical product distribution
  • Operating room products
  • Patient safety
  • Direct-to-home medical supplies distribution

Company Website: cardinalhealth.com

ASSUMPTION: Cardinal Health's diverse range of services and global presence offer opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: This role is at the senior specialist level, requiring a balance of technical skills and customer management experience.

Reporting Structure: The Senior Specialist, Account Management, reports directly to the Manager, Account Management.

Work Arrangement: This role requires on-site work, with potential travel to customer locations as needed. The work arrangement is full-time, with a 40-hour workweek.

Growth Opportunities:

  • Progression to a Manager, Account Management role
  • Expansion into other areas of account management or related fields
  • Development of leadership and management skills

ASSUMPTION: With Cardinal Health's large employee base and diverse services, there are opportunities for career progression and growth within the company.

🌍 Location & Work Environment

Office Type: Cardinal Health's offices are typically corporate environments, with a focus on collaboration and innovation.

Office Location(s): CA-California-FIELD, AZ-Arizona-FIELD, UT-Utah-FIELD, OR-Oregon-FIELD, CO-Colorado-FIELD

Geographic Context:

  • The West Coast offices are located in areas with a high concentration of healthcare facilities and providers.
  • The region offers a mix of urban and rural locations, with varying cost of living and quality of life factors.
  • The West Coast is known for its diverse culture, vibrant communities, and natural beauty.

Work Schedule: The work schedule is typically Monday through Friday, with potential flexibility for remote work or adjusted hours based on customer needs.

ASSUMPTION: The West Coast offices provide a dynamic and engaging work environment, with opportunities for collaboration and professional growth.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • In-person or virtual interview with the hiring manager and team members
  • Final interview with the director or vice president

Key Assessment Areas:

  • Customer management skills
  • Problem-solving abilities
  • Communication and interpersonal skills
  • Technical skills, including MS Office applications

Application Tips:

  • Highlight relevant customer management experience and achievements
  • Tailor your resume to emphasize skills and experiences related to the job description
  • Prepare examples of problem-solving and issue resolution in customer-facing roles
  • Follow up with the hiring manager after the interview to express your interest in the position

ATS Keywords: Account Management, Customer Relationships, Communication Skills, MS Office Applications, Problem Solving, Collaboration, Customer Service, Proactive Account Review, Issue Resolution, Inventory Management, Performance Tracking, Relationship Building

ASSUMPTION: The interview process for this role is likely to be comprehensive, focusing on both technical skills and cultural fit.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics)
  • Enterprise Resource Planning (ERP) software (e.g., SAP, Oracle)
  • Project management tools (e.g., Asana, Trello)

ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be learned or improved upon with relevant training and experience.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Patient-centered
  • One Cardinal Health
  • Innovation
  • Integrity
  • Collaboration

Work Style:

  • Collaborative and team-oriented
  • Focused on customer service and satisfaction
  • Adaptable and responsive to change

Self-Assessment Questions:

  • Do you have strong communication skills and the ability to build and maintain customer relationships?
  • Are you comfortable working in a fast-paced, collaborative environment?
  • Do you have a proactive approach to issue resolution and problem-solving?

ASSUMPTION: Cardinal Health values a diverse and inclusive workforce, with a strong focus on patient-centered care and collaboration.

⚠️ Potential Challenges

  • Managing multiple customer priorities and expectations
  • Adapting to changes in customer needs and market conditions
  • Balancing technical responsibilities with customer management
  • Working effectively with remote or distributed teams

ASSUMPTION: The potential challenges in this role can be mitigated with strong communication, organizational skills, and a proactive approach to issue resolution.

πŸ“ˆ Similar Roles Comparison

  • This role differs from other account management positions in its focus on pharmaceutical distribution and medical product supply chain management.
  • Cardinal Health's global presence and diverse services offer unique opportunities for career growth and development.
  • Career progression in account management may include roles such as Account Manager, Senior Account Manager, or Director of Account Management.

ASSUMPTION: The unique aspects of this role, combined with Cardinal Health's global presence and diverse services, provide opportunities for career growth and development.

πŸ“ Sample Projects

  • Developing and implementing a customer retention strategy for a key account
  • Collaborating with internal teams to optimize supply chain and service for a major healthcare provider
  • Conducting a comprehensive review of a customer's inventory management processes and providing recommendations for improvement

ASSUMPTION: The sample projects provided are representative of the types of initiatives a Senior Specialist, Account Management might undertake in this role.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics for this role?
  • How does Cardinal Health support the professional development and growth of its employees?
  • What are the key priorities for this role in the first 90 days?
  • How does Cardinal Health measure success for this role, and what are the key performance indicators?
  • What is the typical career path for someone in this role, and what opportunities exist for growth and development?

ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates your interest in and understanding of the role and the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant customer management experience and skills
  • Prepare a cover letter that emphasizes your fit for the role and your enthusiasm for the opportunity
  • If applicable, prepare examples of your work or projects that demonstrate your qualifications for the role
  • Follow up with the hiring manager after the interview to express your interest in the position and ask about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.