📌 Core Information
🔹 Job Title: Senior Strategic Account Manager, Amazon Business - EU Strategic Team
🔹 Company: Amazon
🔹 Location: London, England
🔹 Job Type: Full-Time
🔹 Category: Business Development
🔹 Date Posted: July 3, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing strategic accounts with annual revenues of $2.5BN and more
- Developing and implementing territory customer account management plans
- Educating and networking with key prospect and customer contacts
- Analyzing and reporting on customer onboarding pipeline and customer spend adoption
- Building close advisory relationships with senior customer stakeholders
ASSUMPTION: This role requires a strategic mindset, excellent communication skills, and the ability to manage complex customer relationships.
📋 Key Responsibilities
✅ Develop and implement a territory customer account management plan
✅ Educate and network with key prospect and customer contacts via events, thought leadership engagements, and coordination with other Amazon teams
✅ Analyze and report on customer onboarding pipeline and customer spend adoption
✅ Develop close advisory relationships with senior customer stakeholders including CPOs, CFOs & VPs
✅ Contribute to contracting activities for large, complex deals across multiple Amazon teams
✅ Accelerate spend adoption within your portfolio of strategic accounts
✅ Be the 'voice of the customer' with internal Amazon teams including Product Management and Category Management
✅ Drive periodic innovation to improve customer satisfaction and team productivity
ASSUMPTION: This role involves a high degree of autonomy and requires strong project management skills to balance multiple priorities.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent
Experience: Proven track record of meeting and exceeding goals in a sales or account management role, with a focus on strategic, enterprise-level accounts
Required Skills:
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
Preferred Skills:
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
- Experience in B2B or enterprise sales with a focus on hunting new business
- MBA or Masters in Management
ASSUMPTION: While an MBA is preferred, relevant experience and a strong track record may be considered in lieu of an advanced degree.
💰 Compensation & Benefits
Salary Range: £80,000 - £120,000 per year (Based on industry standards for senior account management roles in London)
Benefits:
- Competitive benefits package, including health, dental, and vision insurance
- Retirement savings plan with company match
- Generous vacation and holiday time
- On-site amenities and employee discounts
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility for meetings and customer needs
ASSUMPTION: Salary range is an estimate based on industry standards and may vary depending on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Technology
Company Size: 10,001+ employees (Enterprise)
Founded: 1994 (Amazon was founded in Bellevue, WA, USA)
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives
- Amazon's mission is to be Earth's most customer-centric company
Company Specialties:
- E-commerce
- Retail
- Operations
- Internet
- Cloud Computing (AWS)
- Artificial Intelligence (Alexa)
Company Website: Amazon.com
ASSUMPTION: Working at Amazon offers opportunities for professional growth and exposure to cutting-edge technology.
📊 Role Analysis
Career Level: Mid to Senior Level
Reporting Structure: This role reports directly to the Strategic Account Management team lead
Work Arrangement: On-site, with occasional remote work for meetings and events
Growth Opportunities:
- Potential to move into management or take on larger accounts as you gain experience
- Opportunities to work on special projects and gain exposure to different parts of the business
- Access to professional development and training programs
ASSUMPTION: This role offers a clear path for career progression within Amazon's Strategic Account Management team.
🌍 Location & Work Environment
Office Type: Corporate headquarters with an open-plan office layout
Office Location(s): London, England
Geographic Context:
- London is a major global city with a thriving business district
- The office is located in the heart of the city, with easy access to public transportation
- The city offers a wide range of cultural, entertainment, and dining options
Work Schedule: Full-time, with flexibility for meetings and customer needs
ASSUMPTION: The office environment is dynamic and fast-paced, with a strong focus on collaboration and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- On-site or virtual interview with the hiring manager and a panel of team members
- Final round interview with the director or senior leader of the team
Key Assessment Areas:
- Sales and account management skills
- Customer relationship management
- Strategic thinking and problem-solving
- Communication and presentation skills
- Cultural fit and alignment with Amazon's leadership principles
Application Tips:
- Highlight your experience managing strategic, enterprise-level accounts
- Demonstrate your ability to develop and execute account management plans
- Showcase your understanding of Amazon's business and the role of Amazon Business within the company
- Prepare questions that demonstrate your interest in the role and the company
ATS Keywords: Strategic Account Management, Enterprise Sales, Customer Relationship Management, Account Planning, Sales CRM, Microsoft Office
ASSUMPTION: The interview process is designed to assess your skills and cultural fit for the role and the team.
🛠️ Tools & Technologies
- Salesforce or other CRM software
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
- Data analysis tools (e.g., Excel, Google Analytics)
ASSUMPTION: Familiarity with these tools is required for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Invent and simplify
- Bias for action
- Frugality
- Long-term thinking
Work Style:
- Fast-paced and dynamic
- Collaborative and innovative
- Data-driven and analytical
- Results-oriented and customer-focused
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable working with complex customer relationships and managing multiple priorities?
- Do you have a strong bias for action and a results-oriented mindset?
- Are you passionate about customer-centric innovation and driving customer satisfaction?
ASSUMPTION: Success in this role requires a strong cultural fit with Amazon's values and work style.
⚠️ Potential Challenges
- Managing complex customer relationships and expectations
- Balancing multiple priorities and projects
- Working in a fast-paced, dynamic environment
- Adapting to changes in the market and customer needs
ASSUMPTION: These challenges can be overcome with strong project management skills, excellent communication, and a customer-centric mindset.
📈 Similar Roles Comparison
- This role is unique in its focus on strategic, enterprise-level accounts within Amazon Business
- Compared to other account management roles, this position requires a higher level of strategic thinking and customer relationship management
- Career progression in this role may lead to management or larger account responsibilities, rather than vertical specialization
ASSUMPTION: This role offers a unique opportunity to work with strategic, enterprise-level accounts within Amazon Business.
📝 Sample Projects
- Developing and executing a strategic account management plan for a Fortune 500 company
- Identifying trends and needs to improve an existing large-scale technology deal
- Collaborating with internal Amazon teams to drive customer satisfaction and innovation
ASSUMPTION: These projects demonstrate the strategic, customer-centric, and collaborative nature of the role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the broader strategic vision for Amazon Business?
- What are the most challenging aspects of working with strategic, enterprise-level accounts?
- How does Amazon support the professional development and growth of its employees?
- What is the team's approach to work-life balance and flexibility?
ASSUMPTION: These questions demonstrate your interest in the role and provide valuable insights into the work environment and team dynamics.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Amazon Jobs portal
- Tailor your resume to highlight your experience with strategic, enterprise-level accounts and account management
- Write a cover letter that demonstrates your understanding of the role and your fit with Amazon's values and work style
- Prepare for the interview by researching Amazon's business and the role of Amazon Business within the company
- Follow up with the hiring manager one week after your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
