📌 Core Information
🔹 Job Title: Senior Strategic Content Manager
🔹 Company: ServiceNow
🔹 Location: Addison, Texas, United States
🔹 Job Type: Full-time
🔹 Category: Corporate Communications & Strategy
🔹 Date Posted: May 20, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Leading communications strategy for Digital Technology Experience (DTX)
- Partnering with DTX VP and stakeholders to drive engagement initiatives
- Creating high-quality content for various channels and audiences
- Managing complex projects and strategic events
- Building bridges and working across global teams
ASSUMPTION: This role requires a strong background in corporate communications, strategic planning, and project management to effectively lead communications strategy and drive engagement initiatives across DTX.
📋 Key Responsibilities
✅ Lead DTX communications strategy, acting as the communications lead for the DTX VP
✅ Partner with DTX VP's Chief of Staff to manage and execute strategic events, communications, and special projects
✅ Create, manage, and own the DTX brand and content strategy, including ideation, stakeholder management, and final delivery
✅ Develop high-quality content for executives, partners, and end users across various channels
✅ Build and maintain relationships with stakeholders, including senior management, to provide strategic counsel and communicate key updates
✅ Support the DT employee experience by developing engaging content, supporting strategic events, enhancing employee recognition programs, and facilitating new learning opportunities
ASSUMPTION: This role requires strong communication, project management, and stakeholder management skills to successfully execute complex, high-profile strategic communications and manage multiple projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 8+ years in corporate communications, including writing and editing, and 8+ years of experience in global and cross-functional program management
Required Skills:
- Excellent communications, program management, and stakeholder management abilities
- Advanced level MS Office (Powerpoint, Excel, Word) and creative development skills
- Experience executing complex, high-profile strategic communications from end to end, preferably in the tech space
- Proven ability to work effectively with senior leadership and cross-functional teams
Preferred Skills:
- Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving
- Familiarity with ServiceNow products and services
ASSUMPTION: Candidates with a strong background in corporate communications, strategic planning, and project management, along with experience in the tech industry, will be well-suited for this role.
💰 Compensation & Benefits
Salary Range: $150,000 - $180,000 per year (Based on industry standards for a Senior Strategic Content Manager with 10+ years of experience in the tech industry)
Benefits:
- Competitive benefits package, including health, dental, and vision insurance
- 401(k) matching
- Generous time off and paid holidays
- Employee stock purchase plan
- Tuition reimbursement and professional development opportunities
Working Hours: Full-time, typically Monday - Friday, 9:00 AM - 5:00 PM, with flexibility based on project needs
ASSUMPTION: The provided salary range is an estimate based on industry standards for a Senior Strategic Content Manager with the required experience level in the tech industry. Actual compensation may vary based on factors such as skills, experience, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development. ServiceNow is a global leader in digital workflows, providing an AI-driven platform for business transformation.
Company Size: 10,001+ employees. As a large organization, ServiceNow offers extensive resources and opportunities for professional growth.
Founded: 2004. ServiceNow was founded by Fred Luddy and has since grown to serve over 8,100 customers worldwide, including 85% of the Fortune 500.
Company Description:
- ServiceNow makes the world work better for everyone by digitizing and unifying organizations
- Offers a cloud-based platform and solutions that help find smarter, faster, better ways to make work flow
- Enables employees and customers to be more connected, innovative, and agile
Company Specialties:
- Service Management
- Enterprise Cloud
- Custom App Development
- Platform
- ITSM
- Security Operations
- Customer Service Management
- ITOM
- GRC
- HR Service Delivery
- Digitize workflows
Company Website: www.servicenow.com
ASSUMPTION: ServiceNow's focus on digital transformation and AI-driven solutions makes it an attractive employer for professionals seeking to work at the forefront of technology and business innovation.
📊 Role Analysis
Career Level: Senior Manager. This role offers significant responsibility and the opportunity to drive strategic initiatives within the DTX organization.
Reporting Structure: Reports directly to the Director, DT Engagement and Communications, with cross-functional collaboration with DTX leadership and stakeholders.
Work Arrangement: Remote OK, with flexibility for on-site work as needed. ServiceNow offers a flexible work environment with various work personas to accommodate different needs.
Growth Opportunities:
- Potential to advance to a Director-level role within DTX or other departments
- Opportunities to lead high-impact projects and strategic initiatives
- Access to professional development and training programs
ASSUMPTION: This role provides ample opportunities for professional growth and development within ServiceNow's expansive organization.
🌍 Location & Work Environment
Office Type: Hybrid. ServiceNow offers flexible work arrangements, including remote and hybrid options, depending on the role and team needs.
Office Location(s): Addison, Texas, United States
Geographic Context:
- Addison, Texas, is a suburb of Dallas, offering a mix of urban and suburban living
- The area is known for its strong job market and high quality of life
- ServiceNow's Addison office is conveniently located near major highways and amenities
Work Schedule: Full-time, typically Monday - Friday, 9:00 AM - 5:00 PM, with flexibility based on project needs
ASSUMPTION: ServiceNow's flexible work arrangements and convenient office location make it an attractive employer for professionals seeking a balance between work and personal life.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the HR team
- Virtual interview with the hiring manager and/or team members
- Final interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Communication skills and ability to work effectively with senior leadership
- Project management and organizational skills
- Strategic thinking and problem-solving abilities
- Cultural fit and alignment with ServiceNow's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of ServiceNow's products and services, and the role of AI in driving business transformation
- Prepare examples of your strategic communications experience and ability to manage complex projects
ATS Keywords: Senior Strategic Content Manager, Corporate Communications, Strategic Planning, Project Management, AI Integration, Digital Transformation, ServiceNow
ASSUMPTION: ServiceNow's interview process is designed to assess candidates' skills, experience, and cultural fit, with a focus on strategic thinking, communication, and project management abilities.
🛠️ Tools & Technologies
- Microsoft Office Suite (Powerpoint, Excel, Word)
- Creative development tools (e.g., Adobe Creative Suite, Sketch, Figma)
- Project management tools (e.g., Asana, Trello, Jira)
- AI-driven platforms and tools (e.g., ServiceNow, IBM Watson, Google Cloud AI)
ASSUMPTION: This role requires proficiency in Microsoft Office Suite and creative development tools, as well as familiarity with project management and AI-driven platforms.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Integrity
- Innovation
- Agility
- Collaboration
Work Style:
- Fast-paced and dynamic environment
- Cross-functional collaboration and teamwork
- Focus on strategic thinking and problem-solving
- Data-driven decision-making and continuous improvement
Self-Assessment Questions:
- How do you approach working with senior leadership and stakeholders to drive strategic initiatives?
- Can you provide an example of a complex, high-profile strategic communication project you've managed from end to end?
- How do you balance multiple projects and priorities while maintaining a focus on quality and strategic alignment?
ASSUMPTION: ServiceNow values candidates who are customer-focused, innovative, and agile, with strong communication and project management skills, and a collaborative work style.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously, often with tight deadlines
- Working with global teams and stakeholders across different time zones
- Navigating a large organization and building relationships with various departments and teams
- Keeping up with the latest AI-driven technologies and trends in digital transformation
ASSUMPTION: These challenges require strong project management, communication, and adaptability skills to succeed in this role.
📈 Similar Roles Comparison
- Compared to other Senior Content Manager roles, this position offers a broader scope of responsibilities and the opportunity to drive strategic initiatives within a large, global organization
- ServiceNow's focus on AI-driven digital transformation sets it apart from other tech companies, providing unique opportunities for professionals in this role
- Career progression in this role may lead to Director-level or other senior leadership positions within ServiceNow
ASSUMPTION: This role offers a unique blend of strategic, project management, and communication responsibilities, with a focus on driving digital transformation and AI integration within a large, global organization.
📝 Sample Projects
- Developing a comprehensive content strategy for a major product launch, including messaging frameworks, talking points, and supporting materials
- Managing a cross-functional team to create a series of engaging videos and other multimedia content for an internal communications campaign
- Collaborating with subject matter experts to create a series of blog posts and other thought leadership content on AI-driven digital transformation
ASSUMPTION: These sample projects demonstrate the strategic, project management, and communication skills required for this role, as well as the opportunity to work with cross-functional teams and subject matter experts.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within DTX, and how this role fits into the organization?
- How does ServiceNow support the professional development and growth of its employees?
- What are the most significant challenges facing DTX in the next 12-24 months, and how can this role help address them?
- How does ServiceNow measure the success of its strategic communications initiatives, and what metrics are most important for this role?
- What is the work-life balance like for employees in this role, and how does ServiceNow support work-life integration?
ASSUMPTION: These questions help assess the team dynamics, growth opportunities, and priorities for this role, as well as ServiceNow's commitment to employee development and work-life balance.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on strategic communications, project management, and AI integration
- Prepare examples of your strategic communications experience and ability to manage complex projects
- Follow up with the hiring manager or HR team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
