πΉ Job Title: Senior Technical Consultant (CSM)
πΉ Company: ServiceNow
πΉ Location: Tokyo, TΕkyΕ, Japan
πΉ Job Type: On-site
πΉ Category: Not Specified
πΉ Date Posted: Tue Apr 01 2025
πΉ Experience Level: 10+ years
πΉ Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a deep understanding of ServiceNow platforms and a capacity to blend technical expertise with strategic customer management, which may not have been explicitly detailed but is inferred from typical responsibilities.
β Configure ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow) to align with leading practices and achieve customer outcomes.
β Participate in customer workshops to assess current processes and establish future-state processes.
β Design and deliver Customer Service Management solutions following ServiceNow technical standards.
β Provide oversight and unit testing of code developed by partners or customer employees.
β Advise customers on utilizing the platform to enhance their business processes.
β Assist with the completion of business requirement workbooks related to technical solutions.
β Provide feedback for product development improvements.
β Maintain required certifications for Customer Service Management System.
ASSUMPTION: Responsibilities imply a role heavily focused on client interaction, technical configuration, and strategy consultation not fully detailed here but typical of senior consultant roles in technical settings.
Education: Not specified
Experience: 8+ years in professional services or equivalent education/experience
Required Skills:
Preferred Skills:
ASSUMPTION: The qualifications listed are focused on technical ability and language proficiency, assumed critical due to the role's localization requirements in Tokyo and frequent customer interactions.
Salary Range: Not specified
Benefits:
Working Hours: 40 hours per week, potential flexibility based on project needs
ASSUMPTION: Compensation details typically align with industry standards for a tech company of this size and stature, though explicit details are not provided here, reflecting industry norms for competitive remuneration.
Industry: Software Development
Company Size: 10,001+ employees
Founded: Founded in 2004 in San Diego, California
Company Description:
Company Specialties:
Company Website: www.servicenow.com
ASSUMPTION: Assumed that the company values innovation and continuous improvement given its leadership in digital transformation and commitment to Customer Service Management solutions.
Career Level: Senior-level consultancy role requiring strategic oversight and technical expertise
Reporting Structure: Likely reports to a higher management or director of professional services
Work Arrangement: Primarily on-site with some travel required
Growth Opportunities:
ASSUMPTION: The role offers growth through direct client impact and the potential to shape product offerings, inferred from common paths in senior technical consulting.
Office Type: Located in a metropolitan business district, offering modern corporate facilities
Office Location(s): Tokyo, Japan
Geographic Context:
Work Schedule: Standard business hours, with flexibility for project needs
ASSUMPTION: Based on the strategic location in Tokyo, assumed the work environment is fast-paced and integral to the company's APAC operations.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: ServiceNow, Customer Service Management, AI Integration, CRM, Technical Architecture
ASSUMPTION: The structured application process focuses heavily on technical and cultural competencies, inferred from typical hiring practices for specialized technical roles.
ASSUMPTION: ServiceNow's own tools and platforms are integral to daily operations given the job focus, expected given the company's product offerings.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The cultural values emphasize innovation and diversity; thus, alignment with these aspects is crucial for success within ServiceNow.
ASSUMPTION: Project complexity and market diversity suggest a work environment requiring adaptability and strong problem-solving, assumed from common challenges in similar roles.
ASSUMPTION: Role comparisons are based on typical responsibilities and requirements of senior consultants in technology and service management sectors.
ASSUMPTION: Sample projects assume exposure to large-scale, high-impact initiatives typical for senior consultants in such roles.
ASSUMPTION: Questions aimed at understanding role specifics, company support structures, and strategic initiatives are based on potential candidate concerns in similar positions.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.