Senior Technical Writer

📌 Core Information

🔹 Job Title: Senior Technical Writer

🔹 Company: ServiceNow

🔹 Location: Hyderabad, Telangana, India

🔹 Job Type: Full-time

🔹 Category: Technical Writing

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Creating and maintaining user-focused technical documentation for multiple product features or applications
• Contributing to future content strategy and process evolution
• Developing expertise in the ServiceNow product ecosystem and specific product areas
• Collaborating with cross-functional teams to deliver exceptional results

ASSUMPTION: This role requires a strong understanding of technical concepts and the ability to communicate them clearly to users. Experience with AI integration is a plus, as ServiceNow is increasingly incorporating AI into its products.

📋 Key Responsibilities

✅ Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications

✅ Provide input to help shape future content strategy for the product or business unit supported

✅ Contribute to the continued evolution of ServiceNow's content development processes, DITA-based information model, and writing style and standards

✅ Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base supported

ASSUMPTION: This role involves working with various teams and stakeholders, requiring strong communication and collaboration skills. The ability to adapt to changing priorities and work in a fast-paced environment is crucial.

🎯 Required Qualifications

Education: Bachelor's degree in Technical Communication, English, Journalism, or a related field (or equivalent experience)

Experience: 6+ years of work experience in technical communication

Required Skills:

• Experience leveraging or critically thinking about AI integration into work processes
• Understanding of content development life cycles and processes
• Experience authoring in DITA or another XML-based structured authoring architecture
• Ability to communicate complex ideas and technical information clearly
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively

Preferred Skills:

• Experience with ServiceNow products
• Fluency in multiple languages

ASSUMPTION: While not explicitly stated, having experience with AI integration and understanding of AI-driven decision-making or problem-solving would be beneficial for this role. Additionally, experience with ServiceNow products would be a plus.

💰 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Estimated based on industry standards for Senior Technical Writers with 6+ years of experience in India)

Benefits:

• Health, dental, and vision insurance
• 401(k) matching
• Paid time off and company holidays
• Employee stock purchase plan
• Tuition reimbursement
• Employee assistance program

Working Hours: Full-time (40 hours per week), with flexible work arrangements

ASSUMPTION: The salary range is estimated based on industry standards for Senior Technical Writers in India with the given experience level. Actual compensation may vary based on factors such as skills, experience, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: 10,001+ employees (Global)

Founded: 2004

Company Description:

• ServiceNow is a global market leader in digital workflows, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500
• Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
• ServiceNow is committed to making the world work better for everyone

Company Specialties:

• Service Management
• Enterprise Cloud
• Custom App Development
• Platform
• ITSM
• Security Operations
• Customer Service Management
• ITOM
• GRC
• HR Service Delivery
• Digitize workflows

Company Website: www.servicenow.com

ASSUMPTION: ServiceNow is a large, established company with a global presence. Working here offers opportunities to collaborate with diverse teams and contribute to innovative projects.

📊 Role Analysis

Career Level: Mid-Senior level

Reporting Structure: This role reports directly to the Manager, Technical Writing

Work Arrangement: Remote OK, with flexible work arrangements

Growth Opportunities:

• Potential to mentor junior writers and contribute to process improvements
• Opportunity to work on various products and features within the ServiceNow ecosystem
• Possibility to advance to a leadership or management role within the technical writing team

ASSUMPTION: This role offers opportunities for professional growth and development within the technical writing field and the broader ServiceNow organization.

🌍 Location & Work Environment

Office Type: Hybrid (Remote OK)

Office Location(s): Hyderabad, Telangana, India

Geographic Context:

• Hyderabad is the capital city of Telangana, located in southern India
• It is known for its historical sites, cultural events, and IT industry
• The city has a tropical wet and dry climate, with hot summers and mild winters

Work Schedule: Full-time (40 hours per week), with flexible work arrangements

ASSUMPTION: Working in Hyderabad offers a unique blend of historical and cultural experiences, along with a thriving IT industry that provides ample opportunities for professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Technical writing test or assignment
• Final interview with the technical writing team

Key Assessment Areas:

• Technical writing skills and ability to communicate complex ideas clearly
• Understanding of AI integration and its potential impact on work processes
• Adaptability and ability to work in a fast-paced environment
• Collaboration and teamwork skills

Application Tips:

• Highlight relevant experience with AI integration and technical writing in your resume
• Prepare examples of your prior technical writing work that demonstrate your ability to communicate complex ideas clearly
• Research ServiceNow products and be prepared to discuss how you can contribute to their documentation

ATS Keywords: Technical Writing, AI Integration, DITA, XML, Documentation Planning, Mentoring, Collaboration, Problem Solving, User-Focused Documentation, Fast-Paced Environment, Cross-Functional Teams, Leadership, Adaptability, Communication

ASSUMPTION: The interview process for this role is likely to be competitive, with a focus on assessing technical writing skills and the ability to work effectively in a fast-paced, collaborative environment.

🛠️ Tools & Technologies

• DITA (Darwin Information Typing Architecture)
• XML (eXtensible Markup Language)
• ServiceNow platform and products
• AI-powered tools and workflow automation software

ASSUMPTION: Familiarity with DITA, XML, and ServiceNow products is essential for this role. Experience with AI-powered tools and workflow automation software would be a plus.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed
• Integrity
• Collaboration
• Innovation
• Performance

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Adaptable and open to change
• Customer-focused and results-driven

Self-Assessment Questions:

• Do I have a strong understanding of technical concepts and the ability to communicate them clearly?
• Am I comfortable working in a fast-paced, collaborative environment and adapting to changing priorities?
• Do I have experience with AI integration and understanding of its potential impact on work processes?
• Am I passionate about helping customers find smarter, faster, and better ways to work?

ASSUMPTION: ServiceNow values employees who are customer-obsessed, innovative, and collaborative. Candidates who can demonstrate these qualities and a strong fit with the company's work style are likely to be successful in this role.

⚠️ Potential Challenges

• Working in a fast-paced, globally distributed software development environment may require adaptability and the ability to manage multiple priorities
• Collaborating with diverse cross-functional teams may present communication and cultural challenges
• Keeping up with the latest AI developments and their impact on work processes may require continuous learning and adaptation
• Working remotely may require strong self-motivation and time management skills

ASSUMPTION: These challenges can be overcome with strong communication, collaboration, and adaptability skills, as well as a commitment to continuous learning and professional development.

📈 Similar Roles Comparison

• Compared to other Senior Technical Writer roles, this position offers the opportunity to work on a wide range of products and features within the ServiceNow ecosystem
• ServiceNow's focus on AI integration and digital workflows sets it apart from other companies in the software development industry
• This role offers potential for professional growth and development within the technical writing field and the broader ServiceNow organization

ASSUMPTION: While the core responsibilities of this role are similar to other Senior Technical Writer positions, the unique aspects of ServiceNow's products and culture make this an attractive opportunity for the right candidate.

📝 Sample Projects

• Developing user-focused documentation for a new AI-powered feature within the ServiceNow platform
• Collaborating with the product team to create and maintain API documentation for a ServiceNow product
• Mentoring junior writers and contributing to the evolution of ServiceNow's content development processes

ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities available to the Senior Technical Writer at ServiceNow, from creating and maintaining documentation to collaborating with cross-functional teams and contributing to process improvements.

❓ Key Questions to Ask During Interview

• Can you describe the typical workflow for creating and maintaining technical documentation for a ServiceNow product?
• How does the technical writing team collaborate with other departments, such as engineering and product management?
• What opportunities are there for professional growth and development within the technical writing team and the broader ServiceNow organization?
• How does ServiceNow support work-life balance for its employees, particularly those working remotely?
• Can you provide an example of a recent AI integration project and how technical documentation supported its successful implementation?

ASSUMPTION: These questions can help candidates better understand the role, the team, and the company, and demonstrate their interest in and preparation for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Customize your resume to highlight relevant experience with AI integration and technical writing
• Prepare examples of your prior technical writing work that demonstrate your ability to communicate complex ideas clearly
• Research ServiceNow products and be prepared to discuss how you can contribute to their documentation
• Follow up with the hiring manager one week after submission to confirm receipt of your application and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.