Senior Technical Writer

📌 Core Information

🔹 Job Title: Senior Technical Writer

🔹 Company: PTC

🔹 Location: Bangalore, Karnataka, India

🔹 Job Type: Full-Time

🔹 Category: Technical Writing

🔹 Date Posted: April 17, 2025

🔹 Experience Level: 6+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Working independently on information development projects
• Collaborating with cross-functional teams to produce high-quality content
• Contributing to larger team projects as needed
• Keeping up with rapid product changes and improving documentation

ASSUMPTION: This role requires a self-starter who can work with minimal guidance and manage multiple projects simultaneously.

📋 Key Responsibilities

✅ Produce high-quality documentation appropriate for its intended audience

✅ Work with internal teams and cross-functional teams on documentation requirements

✅ Keep up with product changes and constantly improve documentation

✅ Analyze existing and potential content for reuse and single-sourcing opportunities

✅ Develop release notes, user guides, and administrator guides for all product lines

✅ Write clear, concise, and complete step-by-step procedures for technical products and solutions

✅ Create architecture, flow, and process diagrams to complement textual content

✅ Write content in authoring tools like Arbortext Editor following existing style guides

✅ Guide and work with other technical writers in the team for task management

✅ Provide technical, structural, and infrastructural strategy for the team

✅ Meet all deadlines while maintaining high-quality standards

ASSUMPTION: This role involves a mix of independent work and team collaboration, requiring strong communication and project management skills.

🎯 Required Qualifications

Education: Bachelor's degree in Technical Communication, English, Journalism, or a related field

Experience: 6+ years of experience in writing about enterprise software, ERP systems, or similar applications

Required Skills:

• Working knowledge of any CRM application like Salesforce.com, Siebel, PeopleSoft, or Oracle
• Demonstrated track record in delivering innovative and high-quality documentation
• Ability to collaborate with subject matter experts and communicate effectively to users
• Skilled in core information development processes: content planning, content creation, content review
• Excellent communication skills and impeccable attention to detail
• Strong writing and editing skills
• Strong technical skills with the ability and enthusiasm to quickly learn how the system works
• Skilled in time management, able to meet tight deadlines with multiple deliverables
• Knowledge of core technical communication concepts, topic-based authoring, minimalism, and task-oriented design
• Senior-level experience with structured authoring and developing modular content for single-sourcing and reuse
• Experience using various style guides, such as the Microsoft Manual of Style
• Experience in writing content using authoring tools such as Arbortext Editor
• Exposure to SaaS/Cloud-based business applications

Preferred Skills:

• Working knowledge of Arbortext Editor
• Exposure to Agile development methodologies

ASSUMPTION: Given the senior-level nature of this role, candidates should have extensive experience in technical writing and a proven track record of delivering high-quality documentation.

💰 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Estimated based on industry standards for a senior technical writer with 6+ years of experience in Bangalore)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Employee assistance program
• Tuition reimbursement
• Employee discounts on PTC products

Working Hours: Full-time, typically 40 hours per week, with flexibility for project needs

ASSUMPTION: The salary range is estimated based on industry standards for a senior technical writer in Bangalore. Actual compensation may vary based on factors such as experience, skills, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development

Company Size: 5,001-10,000 employees (Large enterprise)

Founded: 1985 (Over 35 years ago)

Company Description:

• PTC is a global software company that helps businesses transform the way they design, manufacture, operate, and service things
• The company's technology ensures customers can realize double-digit impact on their businesses through gains in efficiency and agility, top-line growth, and cost reduction
• PTC's award-winning, market-proven solutions enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity

Company Specialties:

• Product Development Solutions
• PLM - Product Lifecycle Management
• CAD - Computer-Aided Design
• Internet of Things
• Application Lifecycle Management
• Service Lifecycle Management
• Supply Chain Management
• Augmented Reality
• Virtual Reality
• Digital Transformation
• IIoT - Industrial Internet of Things
• Digital Twin
• Additive Manufacturing

Company Website: ptc.com

ASSUMPTION: PTC is a well-established company with a strong presence in the software industry, offering a wide range of products and services to its clients.

📊 Role Analysis

Career Level: Senior

Reporting Structure: This role may have team members reporting to them, requiring strong leadership and mentoring skills

Work Arrangement: On-site, with potential for hybrid or remote work depending on project needs

Growth Opportunities:

• Potential to lead teams and mentor junior technical writers
• Opportunities to work on diverse projects and gain exposure to various aspects of the business
• Chance to develop expertise in specific domains or technologies

ASSUMPTION: This role offers opportunities for career growth and development within the technical writing field and the broader organization.

🌍 Location & Work Environment

Office Type: Corporate office with a professional and collaborative work environment

Office Location(s): Bangalore, Karnataka, India

Geographic Context:

• Bangalore is the capital of the Indian state of Karnataka and the second-fastest-growing major metropolis in India
• The city is known for its pleasant climate, large IT industry, and vibrant cultural scene
• Bangalore is well-connected by air, rail, and road, making it easily accessible from other major cities in India and abroad

Work Schedule: Full-time, typically 40 hours per week, with flexibility for project needs

ASSUMPTION: Bangalore offers a dynamic and multicultural work environment, with ample opportunities for personal and professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Technical writing test or assignment
• In-depth interviews with hiring managers and team members
• Final decision and offer

Key Assessment Areas:

• Writing and editing skills
• Technical knowledge and ability to learn new systems quickly
• Collaboration and communication skills
• Project management and time management skills
• Alignment with company values and culture

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your understanding of PTC's products and services in your application materials
• Prepare for the technical writing test or assignment by brushing up on your skills and familiarizing yourself with PTC's authoring tools
• Research PTC's company culture and values to ensure a good fit

ATS Keywords: Technical Writing, Documentation, Collaboration, Content Planning, Content Creation, Content Review, Communication Skills, Attention to Detail, Time Management, Structured Authoring, Modular Content, SaaS, Cloud-based Applications, Authoring Tools, Agile Methodologies

ASSUMPTION: PTC's application process is designed to assess candidates' technical skills, communication abilities, and cultural fit for the organization.

🛠️ Tools & Technologies

• Arbortext Editor
• CRM applications (e.g., Salesforce.com, Siebel, PeopleSoft, Oracle)
• Microsoft Manual of Style
• Agile development methodologies

ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are commonly used in the industry and by PTC.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Customer Success
• Integrity
• Collaboration
• Accountability

Work Style:

• Results-driven and focused on delivering high-quality documentation
• Collaborative and able to work effectively with cross-functional teams
• Adaptable and able to learn new systems and tools quickly
• Strong attention to detail and commitment to quality

Self-Assessment Questions:

• Do I have a proven track record of delivering innovative and high-quality documentation in a fast-paced environment?
• Am I comfortable working independently and managing multiple projects simultaneously?
• Do I have strong communication skills and the ability to collaborate effectively with subject matter experts and team members?
• Am I able to quickly learn new systems and tools and apply them to my work?

ASSUMPTION: PTC values candidates who align with their core values and demonstrate a strong work ethic, commitment to quality, and ability to collaborate effectively with others.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Keeping up with rapid product changes and constantly improving documentation
• Working effectively with cross-functional teams and subject matter experts
• Adapting to new tools and technologies as needed

ASSUMPTION: These challenges are inherent to the role and require strong project management, communication, and adaptability skills to overcome.

📈 Similar Roles Comparison

• This role is similar to other senior technical writing positions but may have more responsibility for guiding and mentoring junior team members
• PTC's focus on innovation and customer success sets it apart from other companies in the software industry
• Career paths for technical writers at PTC may include leadership roles, mentoring opportunities, and exposure to diverse projects

ASSUMPTION: While this role shares similarities with other senior technical writing positions, PTC's unique culture and focus on innovation make it a distinctive opportunity for the right candidate.

📝 Sample Projects

• Developing user guides and administrator guides for PTC's product lines, including Creo, Windchill, and ThingWorx
• Creating architecture, flow, and process diagrams to complement textual content for PTC's IoT and AR/VR solutions
• Writing release notes and other technical documents for PTC's software updates and new product launches

ASSUMPTION: These sample projects illustrate the diverse and challenging nature of the work involved in this role, requiring strong technical knowledge and adaptability.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics for this role?
• How does PTC support the professional development and growth of its technical writers?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does PTC ensure the quality and consistency of its documentation across different product lines and regions?
• What are the most rewarding aspects of working as a senior technical writer at PTC?

ASSUMPTION: Asking these questions demonstrates your interest in the role and provides valuable insights into the work environment and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for the technical writing test or assignment by brushing up on your skills and familiarizing yourself with PTC's authoring tools
• Research PTC's company culture and values to ensure a good fit
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.