📌 Core Information
🔹 Job Title: Senior Technical Writer
🔹 Company: Galileo Financial Technologies
🔹 Location: Seattle, WA | San Francisco, CA | Sandy, UT
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 21, 2025
🔹 Experience Level: Mid-Senior Level (5-10 years)
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Creating and maintaining high-quality technical documentation for Galileo's clients, developers, and internal teams.
- Collaborating with various stakeholders, including product managers, engineers, and subject-matter experts, to ensure documentation meets user needs and aligns with product goals.
- Evolving the documentation toolchain to meet changing business, technology, and user needs.
- Working independently and proactively to improve documentation and processes.
ASSUMPTION: This role requires a strong technical background, excellent communication skills, and the ability to work independently and collaboratively with various teams.
📋 Key Responsibilities
✅ Create, maintain, and improve technical documentation for Galileo's clients, developers, and internal teams that clearly and accurately describes how to leverage the company's products and API platform.
✅ Effectively manage behind-the-scenes content using a combination of third-party apps, dev tools, and homegrown tooling.
✅ Investigate gaps and pain points in the documentation toolchain and propose and implement improvements to keep up with evolving business, technology, and user needs.
✅ Independently identify the right internal resources, interview stakeholders, and validate information with subject matter experts for all documentation written.
✅ Develop and communicate documentation, project plans, and timelines that align with multiple teams' go-to-market activities for new products, adapting appropriately to shifting priorities.
✅ Continually learn, unlearn, and relearn what the audiences need to be successful and reorient content and project plans accordingly.
✅ Proactively seek and respond to feedback on existing documentation in a timely, efficient, and thoughtful manner.
✅ Collaborate with other writers to give and receive feedback on content drafts, reflect on team processes and resources, and iterate on the ways they work together to meet changing needs over time.
ASSUMPTION: The role requires a strong focus on detail, excellent communication skills, and the ability to work independently and collaboratively with various teams.
🎯 Required Qualifications
Education: Bachelor's degree (or equivalent practical experience)
Experience: 5+ years in technical communication, with a focus on API documentation
Required Skills:
- Proficient in Git and ability to read and understand source code.
- Experience working with engineers to document APIs during development.
- Proficiency in docs-as-code and OpenAPI specifications.
- Superior written and verbal English communication skills.
- Excellent strategic thinking and tactical execution skills.
- Excellent relationship-building skills.
- Meticulous attention to detail.
- Proven ability to take initiative, navigate ambiguity, and work independently while maintaining alignment across a team.
- Existing knowledge of at least one fintech sector (digital banking, card issuing, payment processing, etc.).
Preferred Skills:
- Experience using and integrating AI tools with technical documentation.
- Experience working in multiple content management systems, including ReadMe.
- Experience creating complementary technical resources in multiple media/modes (e.g., textual guides, visual illustrations and diagrams, GIFs, and video).
ASSUMPTION: The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record in technical communication, particularly with API documentation.
💰 Compensation & Benefits
Salary Range: $86,400 - $162,000 USD per year
Benefits:
- Competitive benefits package
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is based on industry standards for a Senior Technical Writer role in the financial services sector and may vary depending on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically Fintech
Company Size: Mid-size (1,001-5,000 employees)
Founded: 2016 (Galileo Financial Technologies, LLC)
Company Description:
- Galileo Financial Technologies is a financial technology company that enables fintechs, banks, emerging, and established brands to build differentiated financial solutions.
- The company's modern, open APIs drive innovation across payments and financial services, supporting issuing physical and virtual payment cards, mobile push provisioning, tailored and differentiated financial products, and more.
- Galileo's clients include digital banking heavyweights, early-stage innovators, and enterprise clients across industries and geographies.
Company Specialties:
- Innovative Payment Technology Platforms
- Real-time authorization decisioning
- Issuing Payments Processor
- Full service API
- Online Turnkey Payment Solution
- Program Management Services
- Big Data, Analytics, and Reporting
- Financial Services, Fintech, Payments, Crypto, Banking, Investing, and Asset Management
- Galileo Instant and Galileo Pro
- Digital Banking and Challenger Banking
- Push Provisioning and Real-Time Funding
- Card Issuing and Financial Inclusion
- Neobanks and Buy Now, Pay Later (BNPL)
- Processing Platform, Debit Cards, Prepaid Cards, Credit Cards, and Credit Products
Company Website: Galileo Financial Technologies
ASSUMPTION: Galileo Financial Technologies is a well-established company in the Fintech industry, offering a comprehensive range of financial services and solutions to its clients.
📊 Role Analysis
Career Level: Mid-Senior Level (5-10 years of experience)
Reporting Structure: The Senior Technical Writer will report directly to the Manager of Technical Writing and collaborate with various teams, including Product Management, Engineering, and other subject-matter experts.
Work Arrangement: Remote OK, with the option to work from one of Galileo's offices in Seattle, WA; San Francisco, CA; or Sandy, UT.
Growth Opportunities:
- Potential career growth into a management role or a more specialized technical writing position within the company.
- Opportunities to work on various projects and gain exposure to different aspects of the company's products and services.
- Possibility to contribute to the evolution of the documentation toolchain and processes.
ASSUMPTION: This role offers significant growth potential and the opportunity to make a meaningful impact on the company's products and services.
🌍 Location & Work Environment
Office Type: Hybrid (remote and on-site options available)
Office Location(s): Seattle, WA; San Francisco, CA; Sandy, UT
Geographic Context:
- Seattle, WA: A major tech hub with a thriving Fintech industry, offering a high cost of living but excellent career opportunities.
- San Francisco, CA: A global financial center and another major tech hub, with a high cost of living and competitive Fintech industry.
- Sandy, UT: A smaller city with a lower cost of living, offering a more laid-back lifestyle and a growing Fintech industry.
Work Schedule: Full-time (40 hours per week), with flexible hours and the option to work remotely.
ASSUMPTION: The location and work environment for this role offer a mix of on-site and remote work options, with the potential for a lower cost of living in Sandy, UT, compared to Seattle, WA, and San Francisco, CA.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- Technical writing assessment or take-home project
- Interview with the hiring manager and/or team members
- Final decision and offer
Key Assessment Areas:
- Technical writing skills and ability to create clear and concise documentation
- Understanding of API documentation and experience working with engineers
- Problem-solving skills and ability to work independently
- Communication skills and ability to collaborate with various teams
- Cultural fit and alignment with Galileo's values and work environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a portfolio or examples of your technical writing work to showcase during the interview process.
- Research Galileo's products, services, and company culture to demonstrate your interest and understanding of the role.
- Practice your technical writing skills and be prepared to discuss your approach to documentation and API documentation in particular.
ATS Keywords: Technical Writing, API Documentation, Git, OpenAPI, Technical Communication, Fintech, Financial Services
ASSUMPTION: The application process for this role will focus on assessing the candidate's technical writing skills, understanding of API documentation, and cultural fit with Galileo's work environment.
🛠️ Tools & Technologies
- Git
- OpenAPI specifications
- Docs-as-code tools (e.g., ReadTheDocs, MkDocs, or similar)
- Content management systems (e.g., ReadMe, GitHub Pages, or similar)
- Markdown and other lightweight markup languages
- Project management tools (e.g., Asana, Jira, or similar)
ASSUMPTION: The tools and technologies required for this role are standard in the technical writing industry and can be learned or improved upon with relevant experience and training.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Customer-centricity
- Collaboration
- Integrity
- Excellence
Work Style:
- Fast-paced and dynamic work environment
- Cross-functional collaboration and teamwork
- Focus on results and continuous improvement
- Strong communication and problem-solving skills
- Adaptability and flexibility in a changing work environment
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment, and are you comfortable working with multiple teams and stakeholders?
- Are you able to balance attention to detail with a broader understanding of the big picture and the needs of various users?
- Do you have strong communication skills and the ability to collaborate effectively with engineers, product managers, and other subject-matter experts?
- Are you comfortable working independently and taking initiative to improve documentation and processes?
ASSUMPTION: The ideal candidate for this role will be comfortable working in a fast-paced, dynamic work environment and have strong communication, collaboration, and problem-solving skills.
⚠️ Potential Challenges
- Working with complex and evolving API documentation, requiring a strong technical background and ability to learn quickly.
- Balancing the needs of various stakeholders, including clients, developers, and internal teams, which may require compromises and prioritization.
- Keeping up with changing business, technology, and user needs, which may necessitate frequent updates and improvements to documentation.
- Working with multiple content management systems and tools, which may require learning and adapting to new technologies.
- Potential challenges related to remote work, such as communication, collaboration, and maintaining work-life balance.
ASSUMPTION: The challenges associated with this role are typical for a Senior Technical Writer position in the Fintech industry and can be overcome with strong technical skills, excellent communication and collaboration skills, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- Compared to other Senior Technical Writer roles in the Fintech industry, this position offers a competitive salary range and comprehensive benefits package.
- Galileo Financial Technologies is a well-established company with a strong reputation in the industry, providing opportunities for career growth and development.
- This role may require more frequent updates and improvements to documentation due to the company's rapid growth and evolving product offerings.
- Compared to similar roles in other industries, this position may offer more exposure to cutting-edge financial technology and the opportunity to work with a diverse range of clients and partners.
ASSUMPTION: This role offers a competitive salary range, comprehensive benefits, and opportunities for career growth and development within the dynamic and innovative Fintech industry.
📝 Sample Projects
- Creating and maintaining API reference documentation for Galileo's clients and developers, including code examples, tutorials, and troubleshooting guides.
- Developing product guides and user manuals that explain how to leverage Galileo's products and services to build differentiated financial solutions.
- Collaborating with engineers to document new APIs and features, ensuring accurate and up-to-date documentation throughout the product development lifecycle.
ASSUMPTION: These sample projects represent the types of tasks and responsibilities a Senior Technical Writer may encounter in this role, focusing on API documentation, product guides, and collaboration with engineers and other stakeholders.
❓ Key Questions to Ask During Interview
- Can you describe the typical API documentation workflow and how it integrates with the product development lifecycle?
- How does the documentation team collaborate with other teams, such as Product Management and Engineering, to ensure documentation meets user needs and aligns with product goals?
- What are the most significant challenges facing the documentation team, and how are they being addressed?
- How does the company support the professional development and growth of its technical writers?
- What are the most important qualities and skills for success in this role, according to the hiring manager or team members?
ASSUMPTION: Asking these questions during the interview process will help you better understand the role, the team, and the company's approach to technical documentation and professional development.
📝 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a portfolio or examples of your technical writing work to showcase during the interview process.
- Research Galileo's products, services, and company culture to demonstrate your interest and understanding of the role.
- Practice your technical writing skills and be prepared to discuss your approach to documentation and API documentation in particular.
- Follow up with the hiring manager or HR team one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
