Senior Trial Success Manager

📌 Core Information

🔹 Job Title: Senior Trial Success Manager

🔹 Company: Samsara

🔹 Location: United States (except for specific metro areas)

🔹 Job Type: Remote

🔹 Category: Software Development

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supporting trial execution to ensure prospective customers experience the full value of Samsara's solutions.
• Developing customized trial plans in partnership with internal sales and customer success teams.
• Driving progress in trial plans tailored to client needs, focusing on the Enterprise Sales segment.
• Championing Samsara’s cultural principles as part of a forward-thinking team.

ASSUMPTION: The job is heavily focused on customer success in trials to drive conversion and support enterprise-level sales efforts. This requires strong coordination with various internal teams.

📋 Key Responsibilities

✅ Develop Trial Project Plans customized to prospects' specific needs, partnering with internal teams and clients.

✅ Act as a subject matter expert in change management and communication strategies.

✅ Lead internal strategy sessions to unblock deals and drive alignment.

✅ Coordinate with cross-functional teams to align resources and strategies.

✅ Communicate updates on major trial milestones to stakeholders.

✅ Create tailored content for meeting trial milestones.

✅ Role model Samsara’s cultural principles.

ASSUMPTION: Responsibilities require a high level of expertise in managing complex customer interactions and coordinating diverse teams to achieve trial success.

🎯 Required Qualifications

Education: Bachelor's degree required

Experience: 6+ years in a client-facing role, preferably with enterprise clients in strategic consulting or project management.

Required Skills:

• Strong project management experience (PMP certification is a plus).
• Expertise in change management, communication strategies, and coaching techniques.
• Exceptional organizational and multitasking skills.

Preferred Skills:

• Sales experience closing business with large Enterprise organizations.
• Experience with Fortune 500 companies.

ASSUMPTION: Candidates are expected to have a diverse skill set with a focus on strategic project management and communication in high-stakes environments.

💰 Compensation & Benefits

Salary Range: $100,257.50 – $134,800 USD annually

Benefits:

• Flexible working options and health benefits.
• Access to the Samsara for Good charity fund.
• Comprehensive compensation and benefits package.

Working Hours: 40 hours per week with flexible arrangements available.

ASSUMPTION: Compensation is competitive with industry standards, reflecting the role's seniority and expectations.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on IoT and cloud-based solutions for physical operations.

Company Size: 1,001-5,000 employees

Founded: 2015, with rapid growth and market impact.

Company Description:

• Pioneer of the Connected Operations™ Cloud.
• Focus on increasing safety, efficiency, and sustainability in physical operations.
• Partnerships with leading global organizations in key infrastructure sectors.

Company Specialties:

• Connected Operations
• IoT Data Solutions
• Enterprise Cloud Platforms

Company Website: http://www.samsara.com

ASSUMPTION: The company values innovation and collaboration, aiming to digitize and enhance physical operations globally.

📊 Role Analysis

Career Level: Senior Level

Reporting Structure: Reports to Director-level within Sales or Customer Success department.

Work Arrangement: Primarily remote with possibilities for in-person meetings as required.

Growth Opportunities:

• Potential to lead larger projects or transition into executive roles.
• Opportunities to enhance skills in strategic account management.
• Career growth through impact-driven projects and customer success initiatives.

ASSUMPTION: The role offers significant growth opportunities for those adept at managing complex accounts and enterprise relationships.

🌍 Location & Work Environment

Office Type: Flexible work model supporting both remote and on-site work as needed.

Office Location(s): Multiple international locations including San Francisco, London, and other global hubs.

Geographic Context:

• International presence with offices in key global economic centers.
• Strategic locations facilitating collaboration and resource access.
• Robust remote work infrastructure.

Work Schedule: Standard working hours with emphasis on flexibility and remote collaboration capabilities.

ASSUMPTION: While the role is remote, the company encourages in-office presence where strategic and practical.

💼 Interview & Application Insights

Typical Process:

• Initial screening by HR team.
• Technical and behavioral interviews with team members.
• Leadership interviews for final selection.

Key Assessment Areas:

• Project management and leadership skills.
• Ability to handle enterprise client interactions.
• Adaptability to dynamic work environments.

Application Tips:

• Highlight extensive project management experience.
• Demonstrate problem-solving capabilities with practical examples.
• Emphasize communication skills and cross-functional teamwork.

ATS Keywords: Trial success management, enterprise clients, project management, CRM tools, IoT solutions

ASSUMPTION: Successful candidates will possess a proven track record of stakeholder management and delivering strategic outcomes.

🛠️ Tools & Technologies

• CRM Tools (e.g., Salesforce)
• Project Management Software (e.g., Asana, Trello)
• Communication Platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with these tools is crucial for smooth operation and communication within cross-functional teams.

👔 Cultural Fit Considerations

Company Values:

• Focus on Customer Success
• Build for the Long Term
• Adopt a Growth Mindset

Work Style:

• Collaborative and inclusive team environment.
• Emphasis on innovation and proactive problem-solving.
• Flexible approaches to work across various duties and responsibilities.

Self-Assessment Questions:

• Are you comfortable navigating complex client relationships?
• Can you effectively lead cross-functional teams?
• How do you manage change in fast-paced settings?

ASSUMPTION: Candidates will thrive if they embrace Samsara's customer-centric values and exhibit dynamic leadership capabilities.

⚠️ Potential Challenges

• Managing diverse client expectations in trials.
• Coordinating across global time zones.
• Balancing multiple high-priority projects simultaneously.
• Navigating unstructured environments with evolving processes.

ASSUMPTION: Success in this role requires resilience, adaptability, and a strategic mindset to overcome complex challenges.

📈 Similar Roles Comparison

• Comparable to Client Success Manager in tech firms.
• Parallels with Account Manager roles focusing on enterprise clientele.
• Overlap with Strategic Project Leads in SaaS companies.

ASSUMPTION: This role stands out due to its unique focus on trial facilitation within the IoT sector.

📝 Sample Projects

• Leading a successful proof-of-concept trial for a Fortune 500 transportation company.
• Managing a comprehensive IoT solution rollout in the construction industry.
• Facilitating cross-functional initiatives to enhance enterprise client retention.

ASSUMPTION: Sample projects involve high-impact client interactions and strategic outcome management.

❓ Key Questions to Ask During Interview

• How does Samsara measure the success of a trial execution?
• What are the key metrics used to evaluate the effectiveness of cross-functional collaboration?
• Can you describe a typical challenge faced during a trial, and how to overcome it?
• What growth opportunities does Samsara offer for this role?
• How do you ensure alignment with Samsara’s cultural principles while managing trials?

ASSUMPTION: Asking targeted questions will demonstrate understanding and readiness to tackle the role's challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a tailored resume highlighting relevant experience and skills.
• Provide examples of past project successes and strategic initiatives led.
• Prepare for interviews by reviewing similar roles and industry practices.
• Verify the authenticity of communication channels (look for '@samsara.com').

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.