π Core Information
πΉ Job Title: Senior UX Copywriter
πΉ Company: TrustedHousesitters
πΉ Location: Remote, United Kingdom
πΉ Job Type: Full-time
πΉ Category: Travel Arrangements
πΉ Date Posted: 2025-07-03
πΉ Experience Level: 5-10 years
πΉ Remote Status: Fully Remote
π Job Overview
Key aspects of this role include:
- Crafting clear, user-first copy across product surfaces and lifecycle messaging
- Collaborating with product designers, researchers, and CRM leads to shape seamless experiences
- Maintaining and evolving UX writing guidelines to promote clarity, consistency, and accessibility
- Conducting user research, testing content, and iterating based on insights
- Measuring and reporting on the effectiveness of copy and driving improvements
ASSUMPTION: This role requires a strong balance of strategic thinking and top-tier writing craft, with the ability to lead by example and mentor others.
π Key Responsibilities
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Craft clear, user-first copy and microcopy across product surfaces including onboarding, navigation, feature launches, and education flows
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Write lifecycle messaging across email, push notifications, and in-app experiences, aligning tone and timing with product and CRM goals
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Partner closely with product designers, researchers, and CRM leads to shape experiences that are seamless, human, and aligned with user needs
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Contribute to and maintain UX writing guidelines that promote clarity, consistency, and accessibility across all touchpoints
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Collaborate with the brand team to ensure copy reflects the global tone of voice while being contextually appropriate within the product
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Use research and user feedback to validate and improve copy
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Propose and run light-weight copy experiments to improve engagement, clarity, or conversion outcomes
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Help shape ways of working for UX writing in a new, growing discipline within the team
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Act as a bridge between product and marketing, ensuring alignment across channels and teams
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Share best practices and mentor junior writers or partners as needed
ASSUMPTION: This role involves working in a cross-functional product team, with a focus on partnership with product design and user research.
π― Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications) or equivalent experience
Experience: 5+ years of experience in UX writing, content design, or similar role
Required Skills:
- Excellent writing craft across both product UX, marketing, and CRM touchpoints
- Strong understanding of content design, content strategy, UX best practices, and behavioral psychology
- Experience working in cross-functional product teams, particularly in partnership with product design
- Hands-on experience conducting user research, testing content, and iterating based on insight
- Ability to confidently measure and report on the effectiveness of your work
- A collaborative mindset and a willingness to support others as a mentor and thought partner
- Comfortable working without fully established processes β youβre a self-starter who can help define and improve ways of working
- Experience applying Agile methodologies in a product-led environment
Preferred Skills:
- Experience working in a remote, global team
- Fluency in multiple languages
ASSUMPTION: Candidates with a strong portfolio showcasing their writing craft and experience in UX writing or similar roles are highly sought after for this position.
π° Compensation & Benefits
Salary Range: Β£37,000 - Β£42,000 per year (AI estimated based on industry standards for a Senior UX Copywriter role in the UK)
Benefits:
- Annual leave and flexible working hours
- Professional development opportunities
- Remote work-friendly environment
Working Hours: Full-time, with flexible hours and a focus on results and impact
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior UX Copywriter role in the UK. The actual salary may vary based on the candidate's experience and qualifications.
π Applicant Insights
π Company Context
Industry: TrustedHousesitters operates in the travel arrangements industry, connecting pet owners and loving sitters around the world to fuel their travel adventures.
Company Size: TrustedHousesitters is a mid-sized company with 51-200 employees, providing a collaborative, high-impact work environment where innovation, individual accountability, and ownership drive everything they do.
Founded: TrustedHousesitters was founded in 2010 and has since grown to facilitate over 2 million nights of pet sitting, with members in over 140 countries, saving them over Β£150m in accommodation and pet care costs to date.
Company Description:
- TrustedHousesitters is a global marketplace that is disrupting both the pet care and travel industries.
- Their business model facilitates trust-based, money-free exchanges between home and pet owners and sitters, solving common two-sided problems of pet care and cost-effective travel.
- The company enjoys exceptional customer retention rates and has more five-star reviews on Trustpilot than any other pet care or travel company.
Company Specialties:
- Travel
- Housesitting
- Dogsitting
- Digital nomads
Company Website: http://www.trustedhousesitters.com
ASSUMPTION: TrustedHousesitters is committed to creating fabulous product experiences for customers, taking them to market in an innovative way, and providing outstanding service.
π Role Analysis
Career Level: This role is a senior position within the Brand team, with the opportunity to mentor junior writers and influence the global tone of voice guidelines.
Reporting Structure: The Senior UX Copywriter will report to the Copy Lead and work closely with Product, Design, CRM, and Research teams.
Work Arrangement: This role is fully remote, with the opportunity to work from anywhere in the world.
Growth Opportunities:
- As a senior member of the team, there is the opportunity to help shape the global tone of voice guidelines and coach others.
- The role offers the chance to work on a wide range of projects and collaborate with various teams, providing diverse learning opportunities.
- TrustedHousesitters is part of the Upscale 5.0 programme operated by Technation, which may present additional growth and development opportunities.
ASSUMPTION: This role offers significant growth potential for the right candidate, with the opportunity to make a real impact on the company's global community of pet lovers.
π Location & Work Environment
Office Type: Fully remote, with no physical office location
Office Location(s): N/A
Geographic Context:
- TrustedHousesitters is a global company with members in over 140 countries, providing a diverse and international work environment.
- The company's remote work-friendly environment allows employees to work from anywhere in the world.
- TrustedHousesitters is headquartered in the United Kingdom, with a strong presence in Europe and North America.
Work Schedule: Full-time, with flexible hours and a focus on results and impact
ASSUMPTION: The fully remote work environment at TrustedHousesitters offers employees the flexibility to balance their personal and professional lives while working from anywhere in the world.
πΌ Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- Portfolio review and writing test
- Final interview with the Copy Lead and other team members
Key Assessment Areas:
- Writing craft and style
- Understanding of UX writing principles and best practices
- Collaboration and communication skills
- Problem-solving and adaptability
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Include a link to your portfolio showcasing your writing craft across product UX, marketing, and CRM touchpoints.
- Be prepared to discuss your approach to user research, testing, and iteration during the interview process.
ATS Keywords: UX writing, content design, user research, user testing, collaboration, Agile methodologies, behavioral psychology, mentoring, performance reporting, copywriting, microcopy, lifecycle messaging, user feedback, experimentation, communication
ASSUMPTION: The interview process at TrustedHousesitters is designed to assess the candidate's writing craft, understanding of UX writing principles, and ability to collaborate and communicate effectively with team members.
π οΈ Tools & Technologies
- Google Workspace (Gmail, Google Docs, Google Sheets)
- Asana or similar project management tool
- User research and testing tools (e.g., UsabilityHub, UserInterviews.com)
- Content management systems (e.g., Contentful, Sanity)
ASSUMPTION: The specific tools and technologies used at TrustedHousesitters may vary depending on the team and project requirements.
π Cultural Fit Considerations
Company Values:
- Pet-centric: We put pets and their well-being at the heart of everything we do.
- Community-driven: We foster a global community of pet lovers and support them in every way we can.
- Innovative: We constantly seek new ways to improve and disrupt the status quo.
Work Style:
- Collaborative: We work closely together to achieve our goals and support each other's success.
- High-impact: We focus on delivering results and making a real difference in our members' lives.
- Adaptable: We embrace change and continuously evolve to meet the needs of our growing community.
Self-Assessment Questions:
- Do you share our passion for pets and their well-being?
- Are you comfortable working in a remote, global team and collaborating with team members across different time zones?
- Do you thrive in a high-impact, fast-paced environment and embrace the opportunity to make a real difference?
ASSUMPTION: Candidates who align with TrustedHousesitters' values and work style are more likely to succeed and enjoy their time at the company.
β οΈ Potential Challenges
- The fully remote work environment may present communication and collaboration challenges, requiring strong self-motivation and time management skills.
- The role may involve working on multiple projects simultaneously, requiring strong organizational skills and the ability to prioritize effectively.
- As a senior member of the team, there may be expectations to mentor junior writers and contribute to the development of global tone of voice guidelines, which can be time-consuming and challenging.
- The company's rapid growth and expansion may present changes in team structure and responsibilities, requiring adaptability and flexibility.
ASSUMPTION: These potential challenges can be mitigated by strong communication, collaboration, and adaptability skills, as well as a willingness to embrace change and learn from new experiences.
π Similar Roles Comparison
- Compared to other UX writing roles, this position offers a unique opportunity to work in a global, pet-centric marketplace and make a real impact on a growing community of pet lovers.
- TrustedHousesitters' focus on innovation and disruption sets it apart from more traditional pet care and travel companies, providing a dynamic and challenging work environment.
- As a senior member of the team, this role offers significant growth potential and the opportunity to shape the global tone of voice guidelines and mentor junior writers.
ASSUMPTION: Candidates who are passionate about pets, innovation, and community-driven growth are well-suited to this role and the unique opportunities it presents.
π Sample Projects
- Redesigning the onboarding experience to improve user engagement and understanding of the platform's features and benefits
- Developing a new email campaign to promote a recently launched feature and drive user adoption
- Conducting user research and testing to inform the development of new lifecycle messaging and improve user retention
ASSUMPTION: These sample projects illustrate the diverse range of opportunities available to a Senior UX Copywriter at TrustedHousesitters, from product UX and feature launches to lifecycle messaging and user research.
β Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the broader organization?
- How does TrustedHousesitters support the professional development and growth of its employees?
- What are the biggest challenges facing the company in the next 12-24 months, and how does this role contribute to addressing them?
- How does TrustedHousesitters measure the success of its UX writing and content design efforts, and how can I contribute to improving these metrics?
- What is the company's approach to remote work and collaboration, and how does this role fit within that framework?
ASSUMPTION: These key questions help candidates better understand the company's culture, growth opportunities, and expectations for the role, enabling them to make a more informed decision about their fit within the organization.
π Next Steps for Applicants
To apply for this position:
- Submit your application through http://www.trustedhousesitters.com/careers
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Include a link to your portfolio showcasing your writing craft across product UX, marketing, and CRM touchpoints.
- Prepare for a portfolio review and writing test as part of the interview process.
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications.
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.