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Senior UX Copywriter

TrustedHousesitters
Full-time
Remote
Worldwide
✍️ Copywriting & Content Writing

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior UX Copywriter

πŸ”Ή Company: TrustedHousesitters

πŸ”Ή Location: Remote, United Kingdom

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Travel Arrangements

πŸ”Ή Date Posted: 2025-07-03

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: Fully Remote

πŸš€ Job Overview

Key aspects of this role include:

  • Crafting clear, user-first copy across product surfaces and lifecycle messaging
  • Collaborating with product designers, researchers, and CRM leads to shape seamless experiences
  • Maintaining and evolving UX writing guidelines to promote clarity, consistency, and accessibility
  • Conducting user research, testing content, and iterating based on insights
  • Measuring and reporting on the effectiveness of copy and driving improvements

ASSUMPTION: This role requires a strong balance of strategic thinking and top-tier writing craft, with the ability to lead by example and mentor others.

πŸ“‹ Key Responsibilities

βœ… Craft clear, user-first copy and microcopy across product surfaces including onboarding, navigation, feature launches, and education flows

βœ… Write lifecycle messaging across email, push notifications, and in-app experiences, aligning tone and timing with product and CRM goals

βœ… Partner closely with product designers, researchers, and CRM leads to shape experiences that are seamless, human, and aligned with user needs

βœ… Contribute to and maintain UX writing guidelines that promote clarity, consistency, and accessibility across all touchpoints

βœ… Collaborate with the brand team to ensure copy reflects the global tone of voice while being contextually appropriate within the product

βœ… Use research and user feedback to validate and improve copy

βœ… Propose and run light-weight copy experiments to improve engagement, clarity, or conversion outcomes

βœ… Help shape ways of working for UX writing in a new, growing discipline within the team

βœ… Act as a bridge between product and marketing, ensuring alignment across channels and teams

βœ… Share best practices and mentor junior writers or partners as needed

ASSUMPTION: This role involves working in a cross-functional product team, with a focus on partnership with product design and user research.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications) or equivalent experience

Experience: 5+ years of experience in UX writing, content design, or similar role

Required Skills:

  • Excellent writing craft across both product UX, marketing, and CRM touchpoints
  • Strong understanding of content design, content strategy, UX best practices, and behavioral psychology
  • Experience working in cross-functional product teams, particularly in partnership with product design
  • Hands-on experience conducting user research, testing content, and iterating based on insight
  • Ability to confidently measure and report on the effectiveness of your work
  • A collaborative mindset and a willingness to support others as a mentor and thought partner
  • Comfortable working without fully established processes – you’re a self-starter who can help define and improve ways of working
  • Experience applying Agile methodologies in a product-led environment

Preferred Skills:

  • Experience working in a remote, global team
  • Fluency in multiple languages

ASSUMPTION: Candidates with a strong portfolio showcasing their writing craft and experience in UX writing or similar roles are highly sought after for this position.

πŸ’° Compensation & Benefits

Salary Range: Β£37,000 - Β£42,000 per year (AI estimated based on industry standards for a Senior UX Copywriter role in the UK)

Benefits:

  • Annual leave and flexible working hours
  • Professional development opportunities
  • Remote work-friendly environment

Working Hours: Full-time, with flexible hours and a focus on results and impact

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior UX Copywriter role in the UK. The actual salary may vary based on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: TrustedHousesitters operates in the travel arrangements industry, connecting pet owners and loving sitters around the world to fuel their travel adventures.

Company Size: TrustedHousesitters is a mid-sized company with 51-200 employees, providing a collaborative, high-impact work environment where innovation, individual accountability, and ownership drive everything they do.

Founded: TrustedHousesitters was founded in 2010 and has since grown to facilitate over 2 million nights of pet sitting, with members in over 140 countries, saving them over Β£150m in accommodation and pet care costs to date.

Company Description:

  • TrustedHousesitters is a global marketplace that is disrupting both the pet care and travel industries.
  • Their business model facilitates trust-based, money-free exchanges between home and pet owners and sitters, solving common two-sided problems of pet care and cost-effective travel.
  • The company enjoys exceptional customer retention rates and has more five-star reviews on Trustpilot than any other pet care or travel company.

Company Specialties:

  • Travel
  • Housesitting
  • Dogsitting
  • Digital nomads

Company Website: http://www.trustedhousesitters.com

ASSUMPTION: TrustedHousesitters is committed to creating fabulous product experiences for customers, taking them to market in an innovative way, and providing outstanding service.

πŸ“Š Role Analysis

Career Level: This role is a senior position within the Brand team, with the opportunity to mentor junior writers and influence the global tone of voice guidelines.

Reporting Structure: The Senior UX Copywriter will report to the Copy Lead and work closely with Product, Design, CRM, and Research teams.

Work Arrangement: This role is fully remote, with the opportunity to work from anywhere in the world.

Growth Opportunities:

  • As a senior member of the team, there is the opportunity to help shape the global tone of voice guidelines and coach others.
  • The role offers the chance to work on a wide range of projects and collaborate with various teams, providing diverse learning opportunities.
  • TrustedHousesitters is part of the Upscale 5.0 programme operated by Technation, which may present additional growth and development opportunities.

ASSUMPTION: This role offers significant growth potential for the right candidate, with the opportunity to make a real impact on the company's global community of pet lovers.

🌍 Location & Work Environment

Office Type: Fully remote, with no physical office location

Office Location(s): N/A

Geographic Context:

  • TrustedHousesitters is a global company with members in over 140 countries, providing a diverse and international work environment.
  • The company's remote work-friendly environment allows employees to work from anywhere in the world.
  • TrustedHousesitters is headquartered in the United Kingdom, with a strong presence in Europe and North America.

Work Schedule: Full-time, with flexible hours and a focus on results and impact

ASSUMPTION: The fully remote work environment at TrustedHousesitters offers employees the flexibility to balance their personal and professional lives while working from anywhere in the world.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening with the hiring manager
  • Portfolio review and writing test
  • Final interview with the Copy Lead and other team members

Key Assessment Areas:

  • Writing craft and style
  • Understanding of UX writing principles and best practices
  • Collaboration and communication skills
  • Problem-solving and adaptability

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
  • Include a link to your portfolio showcasing your writing craft across product UX, marketing, and CRM touchpoints.
  • Be prepared to discuss your approach to user research, testing, and iteration during the interview process.

ATS Keywords: UX writing, content design, user research, user testing, collaboration, Agile methodologies, behavioral psychology, mentoring, performance reporting, copywriting, microcopy, lifecycle messaging, user feedback, experimentation, communication

ASSUMPTION: The interview process at TrustedHousesitters is designed to assess the candidate's writing craft, understanding of UX writing principles, and ability to collaborate and communicate effectively with team members.

πŸ› οΈ Tools & Technologies

  • Google Workspace (Gmail, Google Docs, Google Sheets)
  • Asana or similar project management tool
  • User research and testing tools (e.g., UsabilityHub, UserInterviews.com)
  • Content management systems (e.g., Contentful, Sanity)

ASSUMPTION: The specific tools and technologies used at TrustedHousesitters may vary depending on the team and project requirements.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Pet-centric: We put pets and their well-being at the heart of everything we do.
  • Community-driven: We foster a global community of pet lovers and support them in every way we can.
  • Innovative: We constantly seek new ways to improve and disrupt the status quo.

Work Style:

  • Collaborative: We work closely together to achieve our goals and support each other's success.
  • High-impact: We focus on delivering results and making a real difference in our members' lives.
  • Adaptable: We embrace change and continuously evolve to meet the needs of our growing community.

Self-Assessment Questions:

  • Do you share our passion for pets and their well-being?
  • Are you comfortable working in a remote, global team and collaborating with team members across different time zones?
  • Do you thrive in a high-impact, fast-paced environment and embrace the opportunity to make a real difference?

ASSUMPTION: Candidates who align with TrustedHousesitters' values and work style are more likely to succeed and enjoy their time at the company.

⚠️ Potential Challenges

  • The fully remote work environment may present communication and collaboration challenges, requiring strong self-motivation and time management skills.
  • The role may involve working on multiple projects simultaneously, requiring strong organizational skills and the ability to prioritize effectively.
  • As a senior member of the team, there may be expectations to mentor junior writers and contribute to the development of global tone of voice guidelines, which can be time-consuming and challenging.
  • The company's rapid growth and expansion may present changes in team structure and responsibilities, requiring adaptability and flexibility.

ASSUMPTION: These potential challenges can be mitigated by strong communication, collaboration, and adaptability skills, as well as a willingness to embrace change and learn from new experiences.

πŸ“ˆ Similar Roles Comparison

  • Compared to other UX writing roles, this position offers a unique opportunity to work in a global, pet-centric marketplace and make a real impact on a growing community of pet lovers.
  • TrustedHousesitters' focus on innovation and disruption sets it apart from more traditional pet care and travel companies, providing a dynamic and challenging work environment.
  • As a senior member of the team, this role offers significant growth potential and the opportunity to shape the global tone of voice guidelines and mentor junior writers.

ASSUMPTION: Candidates who are passionate about pets, innovation, and community-driven growth are well-suited to this role and the unique opportunities it presents.

πŸ“ Sample Projects

  • Redesigning the onboarding experience to improve user engagement and understanding of the platform's features and benefits
  • Developing a new email campaign to promote a recently launched feature and drive user adoption
  • Conducting user research and testing to inform the development of new lifecycle messaging and improve user retention

ASSUMPTION: These sample projects illustrate the diverse range of opportunities available to a Senior UX Copywriter at TrustedHousesitters, from product UX and feature launches to lifecycle messaging and user research.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and how this role fits within the broader organization?
  • How does TrustedHousesitters support the professional development and growth of its employees?
  • What are the biggest challenges facing the company in the next 12-24 months, and how does this role contribute to addressing them?
  • How does TrustedHousesitters measure the success of its UX writing and content design efforts, and how can I contribute to improving these metrics?
  • What is the company's approach to remote work and collaboration, and how does this role fit within that framework?

ASSUMPTION: These key questions help candidates better understand the company's culture, growth opportunities, and expectations for the role, enabling them to make a more informed decision about their fit within the organization.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through http://www.trustedhousesitters.com/careers
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
  • Include a link to your portfolio showcasing your writing craft across product UX, marketing, and CRM touchpoints.
  • Prepare for a portfolio review and writing test as part of the interview process.
  • Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.