Senior UX Writer (Contractor)

📌 Core Information

🔹 Job Title: Senior UX Writer (Contractor)

🔹 Company: KAYAK

🔹 Location: Copenhagen, Hovedstaden, Denmark

🔹 Job Type: Contractor

🔹 Category: Technology, Information and Internet

🔹 Date Posted: July 9, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote (Solely)

🚀 Job Overview

Key aspects of this role include:

• Crafting clear, consistent, and useful copy that puts the traveler first
• Collaborating with Product Marketing & UX teams to optimize product copy
• Supporting onboarding and education flows with tooltips, modals, and walkthrough copy
• Experimenting and testing new ways of saying things and measuring what works best
• Working alongside Designers, PMs, Brand, and Localization teams to ensure messaging travels well

ASSUMPTION: This role requires a strong understanding of user-centered design principles and the ability to work effectively with cross-functional teams.

📋 Key Responsibilities

✅ Work mainly with our Product Marketing & UX teams

✅ Craft and optimize product copy: Write thoughtful, traveler-first messaging across web, app, and email, keeping tone, clarity, and consistency top of mind. Focus areas might include features like Trips, Explore, Flex Dates, and Price Alerts.

✅ Support onboarding and education flows: Help guide new travelers through features with tooltips, modals, and walkthrough copy that’s as useful as it is human.

✅ Experiment and test: Partner with product marketing and UX research to explore new ways of saying things - and measure what works best.

✅ Collaborate across teams: Work alongside Designers, PMs, Brand, and Localization teams to make sure our messaging travels well (literally and figuratively).

ASSUMPTION: This role involves a significant amount of collaboration and requires strong communication skills.

🎯 Required Qualifications

Education: Not specified

Experience: 5+ years of proven experience in UX writing or product content design

Required Skills:

• Native-level fluency in English
• Ability to adhere and align writing with an established brand tone of voice
• A portfolio that shows smart, user-centered copy across digital platforms
• Strong systems thinker - you know how to scale messaging with documentation
• Comfortable working with data, A/B tests, and UX research insights and crafting easily-followed measurement tracking for results
• Clear communicator and natural collaborator
• Self-directed, remote-ready, and good with async workflows

Preferred Skills:

• Experience in travel, e-commerce, or data-rich products is a plus
• Bonus points if you’ve used Figma, Jira, Slack, a CMS, or localization tools
• Available for 10-20 hours per week with the ability to increase

ASSUMPTION: While not explicitly stated, a bachelor's degree in a related field (e.g., English, Journalism, or Communications) may be beneficial but is not strictly required.

💰 Compensation & Benefits

Salary Range: The salary range for this role is not provided. According to Glassdoor, the average salary for a Senior UX Writer in Denmark is around DKK 500,000 - 600,000 per year. However, this can vary based on experience and the specific company.

Benefits:

• Not specified

Working Hours: 10-20 hours per week, with the ability to increase

ASSUMPTION: As a contractor, benefits may be limited or non-existent. It is recommended to discuss benefits and compensation expectations with the hiring manager.

📌 Applicant Insights

🔍 Company Context

Industry: KAYAK is a leading travel search engine, helping millions of travelers find the right flights, hotels, rental cars, and vacation packages. They operate in over 70 countries and territories and are part of the Booking Holdings Inc. family.

Company Size: KAYAK has 1,001-5,000 employees globally, providing a mid-sized company environment with opportunities for collaboration and growth.

Founded: KAYAK was founded in 2004 and has since grown to become a world leader in travel search.

Company Description:

• KAYAK searches other sites to show travelers the information they need to find the right flights, hotels, rental cars, and vacation packages.
• They offer tools and features such as KAYAK Trips, Explore, Price Forecast, and a constantly evolving app and A.I. innovations to make travel planning and trip management easier.
• KAYAK is part of a global network that includes sister brand OpenTable and a portfolio of travel metasearch brands, allowing them to help people experience the world through travel and dining.

Company Specialties:

• Travel Tools

Company Website: www.kayak.com

ASSUMPTION: KAYAK's focus on user-centered design and continuous innovation makes it an attractive place for UX professionals to grow their careers.

📊 Role Analysis

Career Level: This role is at the senior level, requiring a high degree of expertise and experience in UX writing.

Reporting Structure: The Senior UX Writer will work mainly with Product Marketing & UX teams, collaborating with various stakeholders to optimize product copy and messaging.

Work Arrangement: This is a remote, contractor position with flexible hours, allowing for a good work-life balance.

Growth Opportunities:

• Expanding the role to full-time or permanent status based on performance
• Gaining experience working with a global team and cross-functional stakeholders
• Developing skills in travel, e-commerce, or data-rich products

ASSUMPTION: As a contractor, growth opportunities may be limited, but there is potential for the role to expand based on performance and the company's needs.

🌍 Location & Work Environment

Office Type: Not applicable (remote work)

Office Location(s): Not applicable (remote work)

Geographic Context:

• Copenhagen is the capital and most populous city of Denmark, known for its vibrant culture, historic architecture, and high quality of life.
• The Hovedstaden region is the most populous region in Denmark, with a diverse range of industries and job opportunities.
• Denmark is a member of the European Union and offers a stable political environment and strong social welfare system.

Work Schedule: Flexible, with the ability to work up to 20 hours per week

ASSUMPTION: As a remote worker, it is essential to have a dedicated workspace and reliable internet connection to ensure productivity and effective communication with the team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• Portfolio review and writing test
• Final interview with the team

Key Assessment Areas:

• Writing samples and portfolio quality
• Understanding of user-centered design principles
• Ability to work with data and UX research insights
• Collaboration and communication skills

Application Tips:

• Tailor your resume and cover letter to highlight your UX writing experience and relevant skills
• Include a portfolio showcasing your best work, with a focus on user-centered copy across digital platforms
• Prepare for the writing test by reviewing the job description and practicing writing traveler-first messaging
• Research KAYAK's brand tone of voice and be ready to discuss how you can align your writing with it

ATS Keywords: UX Writing, Product Content Design, Traveler-First Messaging, User-Centered Copy, Brand Tone Alignment, Data Analysis, A/B Testing, Collaboration, Remote Work

ASSUMPTION: The application process may vary, but it is essential to demonstrate your writing skills and understanding of user-centered design principles throughout the interview process.

🛠️ Tools & Technologies

• Figma (for design collaboration and prototyping)
• Jira (for project management and tracking tasks)
• Slack (for team communication)
• CMS (for content management)
• Localization tools (for translating and adapting content for different regions)

ASSUMPTION: Familiarity with these tools is not strictly required, but it may be beneficial to learn them to work effectively in the role.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Data-driven

Work Style:

• Remote-friendly and flexible
• Data-informed decision making
• Cross-functional collaboration
• Continuous learning and improvement

Self-Assessment Questions:

• Do you have a strong understanding of user-centered design principles?
• Are you comfortable working with data and UX research insights to inform your writing?
• Can you work effectively in a remote, asynchronous environment?

ASSUMPTION: KAYAK values employees who are customer-focused, innovative, collaborative, and data-driven, with a strong commitment to continuous learning and improvement.

⚠️ Potential Challenges

• Managing multiple projects and deadlines in a remote, asynchronous environment
• Adapting to KAYAK's brand tone of voice and maintaining consistency across platforms
• Working with stakeholders from various teams and time zones
• Keeping up with the latest trends and best practices in UX writing and user-centered design

ASSUMPTION: These challenges can be overcome with strong communication, time management, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• Unlike in-house UX writing roles, this position is a contractor role with flexible hours
• KAYAK's focus on travel and data-rich products sets it apart from other companies in the industry
• This role offers the opportunity to work with a global team and gain experience in a fast-paced, innovative environment

ASSUMPTION: While this role has unique aspects, it shares many similarities with other UX writing roles in terms of required skills and responsibilities.

📝 Sample Projects

• Rewriting onboarding messages for the KAYAK Trips feature to improve clarity and user experience
• Optimizing the Explore or Flex Dates copy to better highlight the value and adhere to KAYAK's brand tone of voice
• Helping evaluate user benefits for products in a qualitative measure and structuring benefit priorities

ASSUMPTION: These sample projects demonstrate the range of responsibilities and the importance of user-centered design principles in the role.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how the UX writing role fits into it?
• How does KAYAK approach user research and data analysis to inform UX writing decisions?
• What is the company culture like, and how does it support remote work?
• What opportunities are there for growth and professional development in this role?
• How does KAYAK ensure the consistency and quality of its messaging across platforms and regions?

ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company, enabling you to make an informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your UX writing experience and relevant skills
• Prepare a portfolio showcasing your best work, with a focus on user-centered copy across digital platforms
• Prepare for the writing test by reviewing the job description and practicing writing traveler-first messaging
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.