Service Account Specialist

📌 Core Information

🔹 Job Title: Service Account Specialist

🔹 Company: Omnicell External CW Career Search Page

🔹 Location: Irlam, Salford, United Kingdom

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engagement in the service contracts function to ensure uninterrupted support and services for customers
• Entry-level role contributing to service revenue goals
• Focus on service renewals and consistent contract executions
• Expected adaptation to changing business priorities

ASSUMPTION: This role is positioned to support customer service operations by ensuring contract compliance and customer satisfaction in service renewals.

📋 Key Responsibilities

✅ Assist with inbound customer inquiries about service contracts and perform outbound follow-up on pending actions.

✅ Educate customers on service contract business practices, core service offerings, and the quoting to invoicing workflow.

✅ Manage service contract renewals, coverage consolidation, and assist with install base data.

✅ Communicate potential issues delaying service renewals timely.

✅ Maintain accurate renewal probabilities for assigned accounts.

✅ Recognize upgrade opportunities and notify sales teams accordingly.

✅ Identify continuous improvement opportunities in service contracts.

ASSUMPTION: Responsibilities involve a proactive customer service approach, requiring a proactive stance and an analytical mindset.

🎯 Required Qualifications

Education: High School Diploma

Experience: Minimum of 3 years in an administrative or customer service role

Required Skills:

• Proficiency in MS Office/Office 365, SAP, or Salesforce
• Effective communication: virtual meetings, phone, and documentation
• Strong analytical and detail-oriented tasks handling

Preferred Skills:

• Bachelor’s degree
• Experience in healthcare industry or customer-facing roles

ASSUMPTION: Preferred qualifications suggest value in healthcare background, likely due to the company's focus on pharmacy care delivery.

💰 Compensation & Benefits

Salary Range: Not Specified, but comparable roles in the UK range from £25,000 to £35,000 annually depending on experience.

Benefits:

• Standard company benefits might include health insurance, retirement plans, and employee discounts.
• Potential for career development opportunities.
• Participation in a results-oriented, supportive team environment.

Working Hours: 40 hours per week with a need for flexibility based on project demands.

ASSUMPTION: The role is full-time with benefits typical of companies in this sector, implying competitive non-salary compensation.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care, focusing on pharmacy care delivery with technology integration.

Company Size: 1,001-5,000 employees, indicating a medium-sized company with significant resources and growth opportunities.

Founded: 1992, which reflects stability and experience in the industry.

Company Description:

• Pioneers in integrating technology with pharmacy management to address healthcare challenges.
• Facilitates connected intelligence in operational management.
• Offers solutions across varied pharmacy and inventory functions.

Company Specialties:

• Patient Safety
• Operational Efficiency

Company Website: http://www.omnicell.com

ASSUMPTION: As an industry leader, Omnicell likely emphasizes innovation and strives to remain competitive through continuous improvements and new offerings.

📊 Role Analysis

Career Level: Entry-level in the contract management function.

Reporting Structure: Reports to a senior contract specialist or team lead.

Work Arrangement: Full-time, on-site position at a dedicated office space with potential for cross-departmental collaboration.

Growth Opportunities:

• Potential to advance to senior roles in contract management or customer relations.
• Opportunities to develop expertise in service contract negotiations.
• Ability to transition into sales or account management roles.

ASSUMPTION: The entry-level nature of this position suggests numerous pathways for internal career growth, importantly with the backing of a robust company infrastructure.

🌍 Location & Work Environment

Office Type: Corporate office environment with modern facilities.

Office Location(s): Based at Two Omega Drive River Bend Technology, Center Irlam, Manchester M44 5GR, GB.

Geographic Context:

• Irlam offers a suburban setting with good transport links to Salford and Manchester city centers.
• Located in a renowned industrial area supporting a mix of businesses.
• Potential for a balanced work-life environment due to location.

Work Schedule: Standard working hours with potential for flexibility based on project needs.

ASSUMPTION: The location fits strategically for operations requiring proximity to healthcare facilities and a skilled workforce pool.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone or video interview for preliminary screening
• On-site panel interviews with hiring team

Key Assessment Areas:

• Technical skills in contract management systems
• Communication and interpersonal abilities
• Problem-solving skills and adaptability

Application Tips:

• Tailor your resume to highlight relevant customer service and administrative experience.
• Prepare examples of past work dealing with contracts or customer inquiries.
• Emphasize skills in data analysis and detailed work.

ATS Keywords: Service Contracts, SAP, Salesforce, Customer Service, Analytical Skills

ASSUMPTION: The application process is structured to evaluate both technical proficiency and customer service orientation, hinting at a balanced proficiency requirement.

🛠️ Tools & Technologies

• MS Office/Office 365 Suite
• SAP for CRM and account management
• Salesforce for customer data and contract information

ASSUMPTION: Familiarity with these tools is crucial for day-to-day activities and points toward a technically competent work environment.

👔 Cultural Fit Considerations

Company Values:

• Innovation in healthcare
• Commitment to patient safety
• Emphasis on operational efficiency

Work Style:

• Team-oriented and collaborative
• Flexible and adaptive to change
• Autonomous and accountability driven

Self-Assessment Questions:

• Can I adapt to changing business priorities?
• Do I enjoy customer-focused roles requiring detail-oriented work?
• Am I comfortable working with technical systems like SAP or Salesforce?

ASSUMPTION: A candidate fit for this culture will likely thrive in a team supportive yet independent work setting.

⚠️ Potential Challenges

• Navigating complex service contract renewals
• Keeping up with changes in business priorities
• Managing multiple accounts or inquiries simultaneously
• Working autonomously while maintaining team communication

ASSUMPTION: Challenges reflect an environment demanding flexibility, focus, and proficiency in contract management practices.

📈 Similar Roles Comparison

• Similar to roles in Customer Service with an emphasis on contracts
• Comparable to entry-level sales roles with a service focus
• Aligned with account management positions in terms of client interaction

ASSUMPTION: While this role is entry-level, it involves complex responsibilities similar to more advanced positions in terms of customer interaction and contract oversight.

📝 Sample Projects

• Evaluating and improving current service contract management processes
• Assisting in the integration of new tools for contract tracking and analysis
• Developing a customer feedback system related to contract services

ASSUMPTION: Projects will typically involve process improvement, integration of tech solutions, and service enhancements.

❓ Key Questions to Ask During Interview

• What are the primary goals for the service contracts team?
• How does this role contribute to overall company objectives?
• What are the common challenges faced in this position?
• What growth opportunities are available within the company?
• How does the company support continuous learning and professional development?

ASSUMPTION: Potential candidates would want to know how their role fits into the company's broader objectives, hence, well-prepared questions can help clarify role expectations and development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare examples of past work in contract management or customer service
• Update your resume with relevant experience and skills
• Research Omnicell's position in the healthcare tech industry
• Align your career goals with the company’s mission on patient safety and operational efficiency

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.