Service Delivery Manager, Ads Content Operations

📌 Core Information

🔹 Job Title: Service Delivery Manager, Ads Content Operations

🔹 Company: Google

🔹 Location: Hyderabad, Telangana, India

🔹 Job Type: On-site

🔹 Category: Operations

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Driving business transformation programs to improve operations effectiveness
• Managing extended workforce ecosystem of vendors and partners
• Collaborating with cross-functional stakeholders across global teams
• Launching and landing new workflows with vendors and partners

ASSUMPTION: This role requires a strong background in operations, process excellence, and stakeholder management to succeed.

📋 Key Responsibilities

✅ Enable extended workforce ecosystem to deliver high-quality outcomes

✅ Drive impact through business transformation programs, process quality, and process optimization

✅ Support vendors and partners in communicating with Google stakeholders

✅ Launch and land new workflows by working with vendors to test product readiness

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong project management skills.

🎯 Required Qualifications

Education: Bachelor's degree or equivalent practical experience

Experience: 5 years of experience in operations, process excellence, and client-facing roles

Required Skills:

• Process improvement
• Customer service
• Project management
• Stakeholder engagement
• Operations management
• Cross-functional collaboration
• Business transformation
• Technical solutions
• Relationship building
• Process optimization
• Vendor management
• KPI delivery
• Communication
• Agility
• Problem-solving
• Consultative support

Preferred Skills:

• Experience working with c-level executives in a fast-paced environment
• Experience working with cross-functional, cross-geographical stakeholders
• Ability to deliver business transformation programs in a dynamic environment
• Ability to think/deliver for short, medium, and long-term priorities

ASSUMPTION: Given the complexity of the role, candidates with a strong operations background and experience working with cross-functional teams are likely to be successful.

💰 Compensation & Benefits

Salary Range: INR 2,000,000 - 3,500,000 per annum (Estimated based on industry standards for similar roles at Google)

Benefits:

• Health, dental, and vision insurance
• Retirement plan with company match
• Paid time off and holidays
• Maternity and paternity leave
• Tuition reimbursement
• On-site cafes and fitness centers

Working Hours: Full-time (40 hours/week), with flexibility for remote work as needed

ASSUMPTION: Salary range is estimated based on industry standards for similar roles at Google. Actual salary may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Google is a multinational technology company that specializes in Internet-related services and products, including online advertising technologies, search engine, cloud computing, software, and hardware.

Company Size: Google has over 10,000 employees worldwide, providing a large and diverse work environment.

Founded: Google was founded in 1998 by Larry Page and Sergey Brin.

Company Description:

• Google's mission is to organize the world's information and make it universally accessible and useful.
• The company offers a wide range of products and services, including Search, YouTube, Maps, Gmail, and Google Workspace.
• Google is known for its innovative culture, employee perks, and competitive benefits.

Company Specialties:

• Search engine technology
• Online advertising
• Cloud computing
• Software development
• Hardware engineering

Company Website: www.google.com

ASSUMPTION: Google's large size and global presence provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is at the mid-level management career stage, with opportunities for growth into senior management positions.

Reporting Structure: The Service Delivery Manager will report directly to the Ads Content Operations leadership team and collaborate with cross-functional stakeholders across global teams.

Work Arrangement: This role is primarily on-site, with flexibility for remote work as needed.

Growth Opportunities:

• Advancement to senior management or leadership roles within Google's Ads Content Operations team
• Expansion into other areas of Google's operations or product development
• International assignments or relocation opportunities

ASSUMPTION: Given the dynamic nature of Google's business, there are ample opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Google's Hyderabad office is a modern, collaborative workspace with on-site amenities such as cafes, fitness centers, and recreational areas.

Office Location(s): Hyderabad, Telangana, India

Geographic Context:

• Hyderabad is the capital city of Telangana, a state in southern India.
• The city is known for its historical sites, cultural attractions, and vibrant food scene.
• Hyderabad has a tropical wet and dry climate, with hot summers and mild winters.

Work Schedule: Full-time (40 hours/week), with flexibility for remote work as needed

ASSUMPTION: Hyderabad offers a unique blend of historical and modern attractions, providing a rich cultural experience for residents.

💼 Interview & Application Insights

Typical Process:

• Online application review
• Phone or video screen with a recruiter
• Technical or case study interview with a hiring manager
• Final interview with the team or leadership

Key Assessment Areas:

• Problem-solving skills
• Cross-functional collaboration
• Process improvement expertise
• Communication and presentation skills

Application Tips:

• Highlight relevant experience in operations, process excellence, and stakeholder management
• Tailor your resume and cover letter to emphasize skills and accomplishments that match the required qualifications
• Prepare for behavioral and situational interview questions that focus on problem-solving, collaboration, and process improvement

ATS Keywords: Operations, process excellence, stakeholder management, business transformation, project management, cross-functional collaboration, vendor management, KPI delivery, customer service, technical solutions

ASSUMPTION: Given the competitive nature of Google's hiring process, applicants should be prepared to demonstrate their skills and experience through examples and case studies.

🛠️ Tools & Technologies

• Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
• Project management tools (e.g., Asana, Trello, Jira)
• Data analysis and visualization tools (e.g., Google Data Studio, Tableau, Power BI)
• Collaboration and communication tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the team and project requirements.

👔 Cultural Fit Considerations

Company Values:

• Focus on the user
• Think big
• Be a good citizen
• Work as a team
• Embrace reality and take action
• Be responsible
• Be creative
• Have a bias towards action
• Fight for the user
• Treat people like they want to be treated

Work Style:

• Data-driven decision-making
• Collaborative and inclusive team environment
• Focus on results and impact
• Continuous learning and growth mindset
• Flexible and adaptable to change

Self-Assessment Questions:

• How do you prioritize and manage multiple projects and stakeholders simultaneously?
• Can you provide an example of a time when you identified a process inefficiency and implemented a solution to improve it?
• How do you approach working with cross-functional teams to drive business outcomes?

ASSUMPTION: Google values candidates who demonstrate a strong work ethic, a focus on results, and a commitment to continuous learning and growth.

⚠️ Potential Challenges

• Managing a large and diverse extended workforce ecosystem
• Balancing short-term priorities with long-term strategic goals
• Navigating a fast-paced and dynamic work environment
• Collaborating effectively with cross-functional stakeholders across global teams

ASSUMPTION: These challenges can be overcome through strong project management skills, effective communication, and a focus on results and impact.

📈 Similar Roles Comparison

• Service Delivery Manager, Ads Content Operations vs. Operations Manager, Ads Content Operations
• Service Delivery Manager focuses more on driving business transformation programs and managing extended workforce ecosystems
• Operations Manager focuses more on day-to-day operations, process optimization, and vendor management
• Industry-specific context: Google's Ads Content Operations team works closely with advertisers and publishers to deliver high-quality ad experiences
• Career path comparison: Both roles can lead to senior management or leadership positions within Google's Ads Content Operations team

ASSUMPTION: While these roles share some similarities, they have distinct focuses and responsibilities.

📝 Sample Projects

• Developing and implementing a new vendor onboarding process to improve efficiency and reduce time-to-market
• Identifying and addressing process inefficiencies within the extended workforce ecosystem to improve overall performance
• Collaborating with cross-functional stakeholders to launch a new ad format or product feature

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Service Delivery Manager, Ads Content Operations might undertake.

❓ Key Questions to Ask During Interview

• How does this role fit into the broader Ads Content Operations team and Google's overall strategy?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Google support the professional development and growth of its employees?
• Can you describe the team dynamics and work environment within the Ads Content Operations team?
• How does Google measure the success of this role, and what are the key performance indicators (KPIs)?

ASSUMPTION: Asking thoughtful and insightful questions demonstrates a candidate's interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in operations, process excellence, and stakeholder management
• Prepare for behavioral and situational interview questions that focus on problem-solving, collaboration, and process improvement
• Follow up with the recruiter after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.