🔹 Job Title: Service Writer
🔹 Company: Monroe Tractor
🔹 Location: Westborough, Massachusetts, United States
🔹 Job Type: On-site
🔹 Category: ✍️ Copywriting & Content Writing
🔹 Date Posted: April 1, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not specified
Key aspects of this role include:
ASSUMPTION: The job overview emphasizes customer interaction and administration, which suggests a balance between customer service and technical support functions.
✅ Assist in creating work orders
✅ Review and maintain all repair orders for accuracy and completeness
✅ Process records of parts requisitions and invoices
✅ Assist in scheduling of service work
✅ Keep the service manager informed on all work orders
✅ Assist with warranty processes
✅ Act as lead contact for parts between the technician and service
✅ Ensure every customer is satisfied with the products and service
ASSUMPTION: Responsibilities indicate a multi-faceted role requiring both administrative skills and technical knowledge of equipment service processes.
Education: High School diploma or equivalent
Experience: One or more years in a Service Writer position and/or service or parts department
Required Skills:
Preferred Skills:
ASSUMPTION: Familiarity with industry-related equipment is beneficial but not mandatory, suggesting the company values transferable skills and experience.
Salary Range: $19 - $28 per hour (commensurate with experience)
Benefits:
Working Hours: 40 hours per week
ASSUMPTION: Competitive salary and benefits suggest the company values employee satisfaction and retention.
Industry: Agriculture, Construction, Mining Machinery Manufacturing
Company Size: 201-500 employees, indicating a moderate-sized company with potential for professional growth and visibility.
Founded: 1951, with a history of industry evolution and innovation.
Company Description:
Company Specialties:
Company Website: https://www.monroetractor.com
ASSUMPTION: Monroe Tractor's extensive history suggests stability and a strong market position, providing employees with a secure work environment.
Career Level: Entry to early-career position
Reporting Structure: Reports directly to the Service Manager
Work Arrangement: On-site work, facilitating direct customer interaction and equipment handling
Growth Opportunities:
ASSUMPTION: The position offers solid foundational skills and exposure to several facets of the company, beneficial for future advancements.
Office Type: On-site, retail/service environment
Office Location(s): Westborough, Massachusetts, with proximity to other regional branches
Geographic Context:
Work Schedule: Typically 9 AM to 5 PM, Monday through Friday
ASSUMPTION: The work environment is customer-focused, with engagement in a supportive branch setting.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Problem Solving, Communication Skills, Attention to Detail, Organization
ASSUMPTION: The application process values comprehensive demonstrations of both technical and interpersonal skills.
ASSUMPTION: Proficiency in basic computer applications is essential for efficient management of service records and communication.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Cultural alignment emphasizes traditional and customer-first principles, which should resonate with the candidate’s personal work ethic.
ASSUMPTION: The job may present challenges in balancing diverse daily responsibilities and adapting to ongoing technological changes in equipment.
ASSUMPTION: Comparable roles often focus on different aspects of customer support, service management, or sales-oriented tasks.
ASSUMPTION: Projects likely focus on improving operational efficiency and customer satisfaction based on regular feedback and workflow enhancements.
ASSUMPTION: These questions are intended to gain insights into company operations, expectations, and growth opportunities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.