📌 Core Information
🔹 Job Title: Service Writer - CES
🔹 Company: University of Richmond
🔹 Location: Cordova, TN, USA
🔹 Job Type: Full-Time
🔹 Category: Construction
🔹 Date Posted: 2025-04-08
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Handling service and maintenance related administrative duties
- Ensuring accurate work order completion and technician time tracking
- Managing warranty recovery and preventive maintenance currency
- Processing service-related invoices and handling customer inquiries
- Collaborating with the service department to keep them informed about service bulletins and general information
ASSUMPTION: This role requires strong organizational skills, attention to detail, and a high sense of urgency in customer service. It is ideal for individuals with some experience in a shop or service environment who are looking to grow within the company.
📋 Key Responsibilities
✅ Handle service and maintenance related administrative duties, including:
- Work order completion, opening, and closing with accurate information
- Technician time reporting, ensuring all paid hours available for work are recorded accurately and timely
- Warranty recovery, ensuring that all tasks eligible for warranty are created and submitted
- Preventive maintenance reports, running reports and scheduling work as appropriate to maintain fleet currency
- Handling equipment maintenance related issues with a high sense of urgency
- Keeping management informed of customer concerns
- Processing service-related invoices, ensuring all invoices are properly coded within the correct General Ledger
- Other duties assigned as needed
ASSUMPTION: The role involves multitasking and working in a busy environment, requiring strong organizational skills and the ability to prioritize tasks effectively.
🎯 Required Qualifications
Education: High School diploma or equivalent
Experience: 1 – 2 years experience in a shop or service environment
Required Skills:
- Valid driver's license with acceptable driving record
- Basic computer skills
- Attention to detail
- Ability to multi-task in a busy environment
- High sense of urgency with respect to customer service
- Superior customer service, teamwork, and verbal/written communication skills
Preferred Skills:
- Experience with specific equipment rental software (e.g., United Rentals' proprietary software)
- Familiarity with the construction industry
ASSUMPTION: While not explicitly stated, having experience with relevant software and familiarity with the construction industry could be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $30,000 - $40,000 per year (Estimated based on industry standards for similar roles and experience levels)
Benefits:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
Working Hours: 40 hours per week, Monday - Friday, with the possibility of overtime as needed
ASSUMPTION: The salary range is an estimate based on similar roles in the equipment rental industry. The actual salary offered may vary depending on specific factors such as experience, skills, and location.
📌 Applicant Insights
🔍 Company Context
Industry: Construction
Company Size: 10,001+ employees (Large enterprise)
Founded: Not specified
Company Description:
- United Rentals is the world’s largest equipment rental company, serving construction and industrial companies, utilities, municipalities, homeowners, and communities.
- The company offers a wide range of equipment and specialty solutions, along with safety training and 24/7 support.
- United Rentals is committed to providing best-in-class customer service and empowering customer success.
Company Specialties:
- Equipment Rentals
- Used Equipment Sales
- 24/7 Support
- Safety Training
- Power & HVAC
- Trench Safety & Solutions
- Tool Management
- Fleet Management
- Commercial Building
- Oil & Gas Refining
- Oilfield Services
- Chemical
- GSA
- Power Generation & Distribution
- Pump Solutions
Company Website: http://www.unitedrentals.com
ASSUMPTION: United Rentals is a large, well-established company with a diverse range of services and a strong focus on customer service and safety.
📊 Role Analysis
Career Level: Entry-level to mid-level
Reporting Structure: This role reports directly to the Service Manager or a similar supervisor within the service department.
Work Arrangement: On-site, full-time position with the possibility of overtime as needed.
Growth Opportunities:
- Progression to more senior administrative roles within the service department or other departments.
- Transition to other roles within the company, such as technician or field service representative, with additional training and experience.
- Potential opportunities for career advancement within the organization, given United Rentals' size and diversity.
ASSUMPTION: This role offers opportunities for career growth and development within the company, both vertically and horizontally.
🌍 Location & Work Environment
Office Type: On-site, with a focus on working in a busy service environment.
Office Location(s): Cordova, TN, USA
Geographic Context:
- The Cordova location is part of the Memphis metropolitan area, offering a mix of urban and suburban living.
- The area has a humid subtropical climate, with hot summers and mild winters.
- Cordova is home to various industries, including manufacturing, healthcare, and retail, providing ample job opportunities.
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with the possibility of overtime as needed.
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on customer service and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the service manager or a panel of interviewers
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and attitude
- Organizational skills and attention to detail
- Ability to multitask and work in a busy environment
- Technical skills, such as proficiency with relevant software and equipment
- Communication and teamwork skills
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on administrative tasks, customer service, and multitasking.
- Tailor your cover letter to emphasize your interest in the construction industry and your commitment to customer service.
- Prepare for behavioral interview questions that focus on problem-solving, teamwork, and adaptability.
ATS Keywords: Service Writer, CES, Work Order, Technician Time Tracking, Warranty Recovery, Preventive Maintenance, Customer Service, Administrative Duties, Equipment Rental
ASSUMPTION: The application process may vary depending on the specific location and hiring manager, but generally follows a structured interview process focused on assessing key skills and cultural fit.
🛠️ Tools & Technologies
- United Rentals' proprietary software for equipment rental and service management
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Relationship Management (CRM) software
- Enterprise Resource Planning (ERP) software
ASSUMPTION: Familiarity with relevant software and tools is beneficial for this role, but training may be provided for the right candidate.
👔 Cultural Fit Considerations
Company Values:
- Safety: United Rentals prioritizes the safety of its employees and customers above all else.
- Customer Focus: The company is committed to providing exceptional customer service and exceeding customer expectations.
- Integrity: United Rentals values honesty, transparency, and ethical behavior in all aspects of its operations.
- Teamwork: The company fosters a collaborative work environment, encouraging employees to work together to achieve common goals.
- Innovation: United Rentals is dedicated to continuous improvement and finding new ways to serve its customers better.
Work Style:
- Fast-paced and dynamic work environment
- Focus on customer service and teamwork
- Opportunities for career growth and development
- Strong emphasis on safety and compliance
Self-Assessment Questions:
- Do you have a strong commitment to customer service and a high sense of urgency in addressing customer concerns?
- Are you able to multitask and work effectively in a busy environment?
- Do you have strong organizational skills and attention to detail?
- Are you comfortable working with relevant software and tools, and willing to learn new technologies as needed?
- Do you share United Rentals' core values, including a commitment to safety, customer focus, integrity, teamwork, and innovation?
ASSUMPTION: United Rentals values employees who are committed to customer service, teamwork, and continuous improvement, and who share the company's core values.
⚠️ Potential Challenges
- Working in a fast-paced, busy environment may be challenging for individuals who prefer a slower-paced work environment.
- The role may require working overtime as needed, which could impact work-life balance.
- The equipment rental industry can be subject to seasonal fluctuations in demand, which may affect workload and job security.
- The role may require working with specific equipment and software, which may have a learning curve for new employees.
ASSUMPTION: These challenges are inherent to the role and the industry, and candidates should be aware of them when considering the position.
📈 Similar Roles Comparison
- Compared to other administrative roles in the construction industry, this role has a stronger focus on customer service and equipment maintenance.
- Unlike some other administrative roles, this position requires a valid driver's license and may involve working with specific equipment and software.
- Career progression in this role may involve transitioning to more senior administrative roles or moving into other departments within the company.
ASSUMPTION: This role offers unique opportunities and challenges compared to similar roles in the industry, and candidates should consider their personal preferences and career goals when evaluating the position.
📝 Sample Projects
- Developing and implementing a new work order tracking system to improve efficiency and accuracy
- Streamlining the technician time tracking process to reduce errors and improve data integrity
- Collaborating with the service department to create and implement a preventive maintenance schedule that maximizes fleet currency
ASSUMPTION: These sample projects illustrate the types of initiatives that a Service Writer - CES might be involved in, focusing on process improvement, efficiency, and customer service.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role fit into the overall structure of the service department and the company as a whole?
- What opportunities are there for career growth and development within the company?
- How does United Rentals support work-life balance for its employees?
- What are the most important priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume to highlight relevant experience and skills, focusing on administrative tasks, customer service, and multitasking.
- Tailor your cover letter to emphasize your interest in the construction industry and your commitment to customer service.
- Prepare for behavioral interview questions that focus on problem-solving, teamwork, and adaptability.
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
