Service Writer

📌 Core Information

🔹 Job Title: Service Writer

🔹 Company: Monroe Tractor

🔹 Location: Buffalo, New York, United States

🔹 Job Type: On-site

🔹 Category: ✍️ Copywriting & Content Writing

🔹 Date Posted: April 1, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: Not specified; assumed on-site due to job type

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting directly with customers to address their service needs
• Liaising between customers and branch staff effectively
• Ensuring accuracy in service orders and customer satisfaction
• Utilizing organizational and problem-solving skills to manage tasks efficiently

ASSUMPTION: The job listing implies a strong customer-facing component, requiring excellent interpersonal skills and problem-solving abilities. This assumption is based on the nature of the role as an intermediary between customers and staff.

📋 Key Responsibilities

✅ Assist in creating work orders

✅ Review and maintain repair orders for accuracy

✅ Process records of parts requisitions and invoices

✅ Assist in scheduling service work

✅ Keep the service manager informed on work orders

✅ Assist with warranties

✅ Act as an intermediary between parts and service departments

✅ Ensure customer satisfaction with products and services

ASSUMPTION: Responsibilities focus on administrative support and customer service, suggesting the role requires detail orientation and communication skills.

🎯 Required Qualifications

Education: High School diploma or equivalent

Experience: Minimum of one year in a Service Writer position or related field

Required Skills:

• Great communication skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Self-starter with attention to detail and organizational skills
• Capability to lift up to 25 pounds

Preferred Skills:

• Familiarity with agricultural and/or construction equipment
• Experience in service or parts departments

ASSUMPTION: The emphasis on communication and organizational skills aligns with the interaction-heavy nature of the role, indicating a need for candidates with strong soft skills.

💰 Compensation & Benefits

Salary Range: $19 - $28 per hour, commensurate with experience

Benefits:

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Annual Reviews and Incentive Bonus opportunity
• Family-owned and operated environment

Working Hours: 40 hours per week

ASSUMPTION: The benefits package suggests a company that values employee welfare, consistent with its family-owned business model.

📌 Applicant Insights

🔍 Company Context

Industry: Agriculture, Construction, Mining Machinery Manufacturing

Company Size: 201-500 employees. This size suggests a mid-sized company where employees may have more visibility and impact.

Founded: 1951

Company Description:

• Family-owned with over 70 years of experience
• 18 locations across northeastern US
• Focuses on customer-first service

Company Specialties:

• Agricultural and construction equipment distribution
• Rental, service, and parts support
• Continuous adaptation to evolving industry technologies

Company Website: monroetractor.com

ASSUMPTION: The company's longstanding presence and customer-first mission indicate a stable work environment with traditional values.

📊 Role Analysis

Career Level: Entry-level to mid-level with opportunities to grow within service management

Reporting Structure: Reports to the Service Manager

Work Arrangement: On-site, suggesting preference for candidates with a local presence or willingness to commute

Growth Opportunities:

• Potential to advance to Service Manager
• Opportunities to develop expertise in equipment service sectors
• Annual reviews to identify performance improvements

ASSUMPTION: The job offers growth through performance-based promotions, typical of mid-sized, family-owned businesses.

🌍 Location & Work Environment

Office Type: Branch-based office environment

Office Location(s): Buffalo, New York

Geographic Context:

• Located in a major northeastern U.S. city
• Strong local market for agricultural and construction equipment
• Positioned for easy access to regional clients

Work Schedule: Regular business hours, Monday through Friday

ASSUMPTION: Location in Buffalo offers a conducive work environment for service writers familiar with urban and rural customer needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview

Key Assessment Areas:

• Customer service experience
• Communication skills
• Organizational ability

Application Tips:

• Highlight any experience with agricultural or construction equipment
• Demonstrate problem-solving skills in previous roles
• Showcase organizational skills with specific examples

ATS Keywords: Service Writer, Customer Service, Work Orders, Communication, Problem Solving

ASSUMPTION: The company values direct and clear communication, essential for efficiently managing customer interactions.

🛠️ Tools & Technologies

• Microsoft Excel, Outlook, and Word
• ERP or service management software familiarity is beneficial

ASSUMPTION: Competency in standard office software is crucial, coupled with specific knowledge of any internal systems used.

👔 Cultural Fit Considerations

Company Values:

• Customer-first philosophy
• Family-oriented work culture
• Commitment to service excellence

Work Style:

• Collaborative and team-oriented
• Detail-oriented and methodical
• Problem-solving in fast-paced settings

Self-Assessment Questions:

• Do I thrive in a family-owned company environment?
• Can I manage multiple tasks with accuracy and efficiency?
• Am I comfortable interacting with a diverse range of customers?

ASSUMPTION: Cultural fit is important due to the company's family roots and emphasis on customer service.

⚠️ Potential Challenges

• Managing a high volume of customer interactions
• Maintaining accuracy in documentation under tight deadlines
• Coordination between departments to ensure seamless service
• Addressing customers' needs while balancing operational demands

ASSUMPTION: The challenges are typical in roles involving significant customer interaction, requiring adept problem-solving skills.

📈 Similar Roles Comparison

• Roles in larger corporations may offer structured advancement but less personal interaction
• Similar positions in different industries may not emphasize equipment familiarity as much
• Opportunities may be more specialized in industries with complex regulatory environments

ASSUMPTION: The company values broad experience with familiar equipment, differentiating it from corporate or tech-heavy roles.

📝 Sample Projects

• Streamlining the service order process for faster client turnaround
• Implementing a new customer feedback system to enhance service quality
• Coordinating a cross-department initiative to improve inventory management

ASSUMPTION: Sample projects indicate a proactive role in improving service efficiency and customer satisfaction.

❓ Key Questions to Ask During Interview

• What are the critical metrics for success in this role?
• How does Monroe Tractor support career development?
• Can you describe the team culture here?
• What systems are used to manage service orders and customer interactions?
• How does the company handle customer feedback and complaints?

ASSUMPTION: Asking these questions can provide clarity on role expectations and company culture, helping candidates align their goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare examples of customer service and problem-solving scenarios
• Research Monroe Tractor to understand company values and mission
• Follow up post-application to demonstrate interest and engagement

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.