SJHP Customer Service Representative Durango

📌 Core Information

🔹 Job Title: SJHP Customer Service Representative

🔹 Company: San Juan Regional Medical Center

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service and setting a positive tone for customer interactions.
• Serving as a liaison between patients and clinical staff, ensuring smooth communication.
• Coordinating customer encounters and serving as the communication hub for the clinic.
• Demonstrating self-confidence, adaptability, and personal initiative.

ASSUMPTION: The job involves acting as the first point of contact for patients and visitors, requiring excellent interpersonal and communication skills.

📋 Key Responsibilities

✅ Exceed customer service expectations consistently.

✅ Perform strong data entry and computer tasks.

✅ Support financial transactions, referrals, and authorizations management.

✅ Manage patient medical records and clinic/hospital billing and coding.

✅ Understand and follow company policy and procedures.

✅ Build productive interpersonal relationships in all encounters.

✅ Demonstrate teamwork and actively participate in the department.

✅ Implement SJRMC’s Service Standards in daily work: Safety, Courtesy, Effectiveness, and Stewardship.

✅ Other duties as assigned.

ASSUMPTION: This role demands a proactive approach to handling diverse tasks related to backend hospital and clinic operations.

🎯 Required Qualifications

Education: High school diploma or GED

Experience: Previous receptionist, clerical, and/or secretarial experience is preferred

Required Skills:

• Exceptional customer service
• Strong data entry and computer skills
• Ability to build productive interpersonal relationships

Preferred Skills:

• Experience in a similar customer-facing role
• Familiarity with medical records management and billing

ASSUMPTION: Candidates should be detail-oriented, with an ability to manage multiple tasks efficiently in a healthcare setting.

💰 Compensation & Benefits

Salary Range: Not specified; typically, compensation for similar roles in the healthcare sector falls within competitive industry standards.

Benefits:

• Healthcare and medical benefits
• Retirement savings plans
• Professional development opportunities

Working Hours: 40-hour work week with potential flexibility or variations in hours depending on clinic requirements.

ASSUMPTION: The compensation package includes standard healthcare benefits common in the industry, contributing to a supportive work environment.

📌 Applicant Insights

🔍 Company Context

Industry: Healthcare services, focusing on patient-centric care.

Company Size: 1,001-5,000 employees, indicative of a moderate-sized medical facility with room for professional growth.

Founded: Not specified

Company Description:

• Values-driven organization dedicated to exceptional care delivery.
• Focus on enhancing community wellbeing.
• Commitment to organisational values: Sacred Trust, Personal Reverence, and Team Accountability.

Company Specialties:

• Patient care
• Community health
• Healthcare service excellence

Company Website: http://www.sjindustries.com

ASSUMPTION: The company strongly emphasizes community engagement and holistic patient care, possibly reflected in the workplace ethos.

📊 Role Analysis

Career Level: Entry to mid-level, providing foundational experience in healthcare customer service.

Reporting Structure: Report to the clinic's administrative leadership or a designated supervisor.

Work Arrangement: Full-time on-site role with interactions between various departments.

Growth Opportunities:

• Advancement in healthcare administration
• Opportunities for skill development and specialization
• Potential roles in broader hospital operations

ASSUMPTION: The role offers a stepping stone to higher administrative positions, encouraging skill diversification and professional growth.

🌍 Location & Work Environment

Office Type: Clinic-based environment

Office Location(s): Based in various clinics associated with the San Juan Regional Medical Center.

Geographic Context:

• Situated in healthcare-rich areas with diverse community needs.
• Accessible location for patients across the region.
• Proximity to medical and supportive healthcare services.

Work Schedule: Regular clinic hours with the expectation to adapt to patient flow needs.

ASSUMPTION: Work may require adaptability to clinic schedules and potential overtime or emergency shifts in response to patient needs.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone screening with HR
• In-person or video interview with department staff

Key Assessment Areas:

• Customer service acumen
• Interpersonal communication skills
• Adaptability to healthcare settings

Application Tips:

• Highlight customer service experience in applications.
• Cite examples demonstrating teamwork and adaptability.
• Familiarize yourself with SJRMC’s values and culture.

ATS Keywords: Customer Service, Data Entry, Medical Records, Teamwork, Adaptability

ASSUMPTION: The interview process evaluates both technical skills and cultural fit within the healthcare environment.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Healthcare management systems
• Data entry software

ASSUMPTION: Familiarity with basic office and specialized healthcare software is beneficial for the role.

👔 Cultural Fit Considerations

Company Values:

• Sacred Trust
• Personal Reverence
• Team Accountability

Work Style:

• Collaborative and supportive
• Patient-centered approach to service
• Flexible and adaptable

Self-Assessment Questions:

• Am I passionate about helping patients and communities?
• Do I thrive in dynamic, high-pressure environments?
• Can I uphold organizational values consistently?

ASSUMPTION: The organizational culture is built on mutual respect and a strong commitment to community service.

⚠️ Potential Challenges

• Managing high patient volumes during peak times
• Balancing multiple administrative tasks concurrently
• Working effectively under pressure
• Navigating complex healthcare systems and policies

ASSUMPTION: The role can be demanding, with challenges that require resilience and adaptability.

📈 Similar Roles Comparison

• Comparatively, requires moderately technical skill set for record management
• Engagement in frontline customer service compared to back-office roles
• Higher emphasis on team collaboration than in isolated roles within similar settings

ASSUMPTION: Serves as an entry point for broader roles in healthcare administration.

📝 Sample Projects

• Developing a new patient check-in protocol
• Streamlining communication channels between departments
• Improving accuracy of patient information management

ASSUMPTION: The role may involve contributing to process improvement initiatives within the clinic.

❓ Key Questions to Ask During Interview

• What are the most significant challenges faced by CSRs here?
• How does the role of CSR integrate with clinical operations?
• What are the opportunities for professional development?
• How is feedback from CSRs used in improving clinic services?
• What support does the organization provide during peak periods?

ASSUMPTION: Potential candidates should inquire about role challenges and growth opportunities to align expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience.
• Prepare to discuss your adaptability and customer service skills.
• Be ready to provide references validating your work ethic and achievements.
• Familiarize yourself with the San Juan Regional Medical Center's values and mission before the interview.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.