🔹 Job Title: SME Account Handler - Property - Corporate & Commercial
🔹 Company: Hyperion, Inc.
🔹 Location: Maidstone - Horizon House, United Kingdom
🔹 Job Type: Full-Time
🔹 Category: Insurance
🔹 Date Posted: July 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (Office-based)
Key aspects of this role include:
ASSUMPTION: This role requires a balance of client-facing and administrative tasks, with a focus on building strong client relationships and maintaining high service standards.
✅ Help achieve group/division client targets by providing an outstanding level of service
✅ Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as vital, and action meeting points (if applicable)
✅ Undertake market exercises to establish the most competitive terms available
✅ Acquire renewal terms and present them to clients
✅ Issue renewal documentation in line with contract certainty
✅ Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures
✅ Handle all queries, whether written or by telephone, expertly and process them effectively in line with service standards
✅ Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system
✅ Produce accurate and professional documentation at all times using relevant Howden templates
✅ Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums
✅ Actively cross-sell products from other divisions
ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills to manage multiple client accounts and renewal cycles.
Education: Not specified (Assumed: Relevant insurance or business degree)
Experience: A minimum of 2 years’ experience in providing specialist advice in the commercial insurance market
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, candidates should have a strong understanding of the insurance industry and relevant regulations, as well as proficiency in using insurance software and systems.
Salary Range: £30,000 - £40,000 per annum (Estimated based on industry standards for similar roles and experience levels)
Benefits:
Working Hours: 40 hours per week, Monday to Friday (Flexible working hours may be available)
ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels in the United Kingdom. The benefits package may include health insurance, pension contributions, and other perks common to the insurance industry.
Industry: Insurance
Company Size: 501-1,000 employees (Mid-size)
Founded: 2013
Company Description:
Company Specialties:
Company Website: dualinsurance.com
ASSUMPTION: Howden is a global insurance broker that offers a wide range of specialty insurance products and services. Their mid-size company structure allows for a more personal and collaborative work environment.
Career Level: Mid-level
Reporting Structure: This role reports directly to the Account Executive and works closely with other account handlers and support teams
Work Arrangement: Hybrid (2-3 days per week in the Maidstone office)
Growth Opportunities:
ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to work on a diverse range of commercial insurance accounts.
Office Type: Modern, collaborative office space
Office Location(s): Maidstone - Horizon House, United Kingdom
Geographic Context:
Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM (with a 30-minute lunch break)
ASSUMPTION: The Maidstone office provides a modern and collaborative work environment, with easy access to amenities and transportation links. The work schedule is typical for the insurance industry, with some flexibility available for hybrid workers.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Commercial Insurance, Client Service, Negotiation, Broking, Attention to Detail, Market Research, Documentation, Cross-Selling, Acturis
ASSUMPTION: The application process is typical for the insurance industry, with a focus on assessing the candidate's insurance knowledge, experience, and skills. Applicants should tailor their CV and cover letter to highlight their relevant experience and enthusiasm for the role.
ASSUMPTION: This role requires proficiency in using insurance software and systems, as well as standard office productivity tools. Familiarity with Acturis is essential, and experience with other insurance software may be beneficial.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Howden values a collaborative and supportive work environment, with a focus on client service and continuous learning. Applicants should assess their fit with these values and work styles before applying.
ASSUMPTION: This role presents challenges related to time management, prioritization, and adaptability in a dynamic work environment. Applicants should be prepared to manage multiple priorities and work under pressure to meet deadlines.
ASSUMPTION: This role is unique in its focus on commercial insurance and the requirement for strong negotiation and broking skills. Applicants should be prepared to work in a competitive and dynamic market, with opportunities for career growth and development.
ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges faced by the SME Account Handler in the Property - Corporate & Commercial division. Applicants should be prepared to manage complex accounts and negotiate with insurers on behalf of clients.
ASSUMPTION: These interview questions are designed to provide insight into the team structure, company culture, and priorities for the role. Applicants should ask thoughtful questions to demonstrate their interest in the position and the company.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.