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SME Account Handler - Property - Corporate & Commercial

Hyperion, Inc.
Full-time
On-site
United Kingdom
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: SME Account Handler - Property - Corporate & Commercial

πŸ”Ή Company: Hyperion, Inc.

πŸ”Ή Location: Maidstone - Horizon House, United Kingdom

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Insurance

πŸ”Ή Date Posted: July 4, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: Hybrid (Office-based)

πŸš€ Job Overview

Key aspects of this role include:

  • Providing exceptional service to clients to achieve group targets
  • Collaborating with Account Executives to develop renewal strategies
  • Conducting market exercises to secure competitive terms
  • Handling client queries and processing adjustments effectively
  • Cross-selling products from other divisions

ASSUMPTION: This role requires a balance of client-facing and administrative tasks, with a focus on building strong client relationships and maintaining high service standards.

πŸ“‹ Key Responsibilities

βœ… Help achieve group/division client targets by providing an outstanding level of service

βœ… Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as vital, and action meeting points (if applicable)

βœ… Undertake market exercises to establish the most competitive terms available

βœ… Acquire renewal terms and present them to clients

βœ… Issue renewal documentation in line with contract certainty

βœ… Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures

βœ… Handle all queries, whether written or by telephone, expertly and process them effectively in line with service standards

βœ… Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system

βœ… Produce accurate and professional documentation at all times using relevant Howden templates

βœ… Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums

βœ… Actively cross-sell products from other divisions

ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills to manage multiple client accounts and renewal cycles.

🎯 Required Qualifications

Education: Not specified (Assumed: Relevant insurance or business degree)

Experience: A minimum of 2 years’ experience in providing specialist advice in the commercial insurance market

Required Skills:

  • Excellent knowledge of Commercial Insurance and the CII’s Code of Ethics and GDPR
  • Working knowledge of Acturis
  • Accuracy and attention to detail
  • Ability to prioritize work and meet deadlines
  • Excellent client service skills
  • Good negotiation and broking skills

Preferred Skills:

  • Experience with other insurance software or systems
  • Fluency in additional languages

ASSUMPTION: While not explicitly stated, candidates should have a strong understanding of the insurance industry and relevant regulations, as well as proficiency in using insurance software and systems.

πŸ’° Compensation & Benefits

Salary Range: Β£30,000 - Β£40,000 per annum (Estimated based on industry standards for similar roles and experience levels)

Benefits:

  • Competitive benefits package
  • Hybrid working arrangement
  • Opportunities for career progression
  • Support for professional development

Working Hours: 40 hours per week, Monday to Friday (Flexible working hours may be available)

ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels in the United Kingdom. The benefits package may include health insurance, pension contributions, and other perks common to the insurance industry.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Insurance

Company Size: 501-1,000 employees (Mid-size)

Founded: 2013

Company Description:

  • Howden is a collective of talented and passionate people worldwide, united by a shared passion and no-limits mindset
  • Their strength lies in their ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries
  • Howden supports clients through the complex landscape of commercial risk, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth

Company Specialties:

  • Contractors Liability
  • Professional Liability
  • Specialty Property
  • Environmental
  • Energy
  • Flood Liability
  • D&O
  • Marine
  • Cyber
  • Transactional Risk
  • Builder's Risk
  • Commercial Auto
  • Insurance Underwriting
  • Excess and Surplus Lines

Company Website: dualinsurance.com

ASSUMPTION: Howden is a global insurance broker that offers a wide range of specialty insurance products and services. Their mid-size company structure allows for a more personal and collaborative work environment.

πŸ“Š Role Analysis

Career Level: Mid-level

Reporting Structure: This role reports directly to the Account Executive and works closely with other account handlers and support teams

Work Arrangement: Hybrid (2-3 days per week in the Maidstone office)

Growth Opportunities:

  • Progression to Senior Account Handler or Account Executive roles
  • Expanding knowledge and expertise in commercial insurance
  • Potential to work on larger, more complex accounts

ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to work on a diverse range of commercial insurance accounts.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space

Office Location(s): Maidstone - Horizon House, United Kingdom

Geographic Context:

  • Maidstone is a large, historic town in Kent, England, with a population of around 110,000
  • The town is situated approximately 32 miles southeast of London, offering easy access to the capital and other major cities
  • Maidstone is known for its vibrant cultural scene, historic buildings, and beautiful countryside

Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM (with a 30-minute lunch break)

ASSUMPTION: The Maidstone office provides a modern and collaborative work environment, with easy access to amenities and transportation links. The work schedule is typical for the insurance industry, with some flexibility available for hybrid workers.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and CV submission
  • Phone or video screening with the Hiring Manager
  • Face-to-face interview with the Hiring Manager and a member of the team
  • Final interview with the Head of Department

Key Assessment Areas:

  • Insurance knowledge and experience
  • Client service skills
  • Negotiation and broking skills
  • Attention to detail and accuracy
  • Ability to work under pressure and meet deadlines

Application Tips:

  • Highlight relevant insurance experience and achievements in your CV
  • Tailor your cover letter to demonstrate your understanding of the role and enthusiasm for the company
  • Prepare examples of your negotiation and client service skills for the interview

ATS Keywords: Commercial Insurance, Client Service, Negotiation, Broking, Attention to Detail, Market Research, Documentation, Cross-Selling, Acturis

ASSUMPTION: The application process is typical for the insurance industry, with a focus on assessing the candidate's insurance knowledge, experience, and skills. Applicants should tailor their CV and cover letter to highlight their relevant experience and enthusiasm for the role.

πŸ› οΈ Tools & Technologies

  • Acturis (insurance software)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Email and calendar systems (e.g., Outlook, G Suite)

ASSUMPTION: This role requires proficiency in using insurance software and systems, as well as standard office productivity tools. Familiarity with Acturis is essential, and experience with other insurance software may be beneficial.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Success comes from trying something new
  • Support each other in the small everyday moments and the bigger challenges
  • Determined to make a positive difference at work and beyond

Work Style:

  • Collaborative and supportive team environment
  • Focus on client service and excellence
  • Openness to new ideas and continuous learning

Self-Assessment Questions:

  • Do you thrive in a collaborative, team-oriented environment?
  • Are you passionate about providing exceptional client service?
  • Are you open to learning and adapting in a dynamic work environment?

ASSUMPTION: Howden values a collaborative and supportive work environment, with a focus on client service and continuous learning. Applicants should assess their fit with these values and work styles before applying.

⚠️ Potential Challenges

  • Managing multiple client accounts and renewal cycles simultaneously
  • Working under pressure to meet deadlines and service standards
  • Adapting to changes in the insurance market and regulatory environment
  • Balancing client-facing responsibilities with administrative tasks

ASSUMPTION: This role presents challenges related to time management, prioritization, and adaptability in a dynamic work environment. Applicants should be prepared to manage multiple priorities and work under pressure to meet deadlines.

πŸ“ˆ Similar Roles Comparison

  • This role differs from other account handler positions in its focus on commercial insurance and the requirement for strong negotiation and broking skills
  • Industry-specific context: The commercial insurance market is competitive and dynamic, requiring strong technical knowledge and adaptability
  • Career path comparison: This role offers opportunities for progression to Senior Account Handler or Account Executive roles, with potential to work on larger, more complex accounts

ASSUMPTION: This role is unique in its focus on commercial insurance and the requirement for strong negotiation and broking skills. Applicants should be prepared to work in a competitive and dynamic market, with opportunities for career growth and development.

πŸ“ Sample Projects

  • Renewing a complex commercial insurance portfolio for a multinational client
  • Conducting a market exercise to secure competitive terms for a high-value property account
  • Handling a client query regarding a complex coverage issue and negotiating a resolution with the insurer

ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges faced by the SME Account Handler in the Property - Corporate & Commercial division. Applicants should be prepared to manage complex accounts and negotiate with insurers on behalf of clients.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics within the Property - Corporate & Commercial division?
  • How does the company support the professional development and growth of its employees?
  • What are the key priorities for this role in the first 90 days?
  • How does the company approach cross-selling and upselling opportunities within the client portfolio?
  • What is the company's approach to work-life balance and flexible working arrangements?

ASSUMPTION: These interview questions are designed to provide insight into the team structure, company culture, and priorities for the role. Applicants should ask thoughtful questions to demonstrate their interest in the position and the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your CV and cover letter to highlight your relevant insurance experience and enthusiasm for the role
  • Prepare examples of your negotiation and client service skills for the interview
  • Follow up with the Hiring Manager one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.