πΉ Job Title: SME Account Handler - Property - Corporate & Commercial
πΉ Company: Howden
πΉ Location: Maidstone - Horizon House, United Kingdom
πΉ Job Type: Full-Time, Hybrid
πΉ Category: Insurance
πΉ Date Posted: 2025-07-04
πΉ Experience Level: 2-5 years
πΉ Remote Status: On-site with hybrid flexibility
Key aspects of this role include:
ASSUMPTION: This role requires a balance of strong client service skills, market knowledge, and attention to detail. It offers opportunities to build relationships with clients and grow within the company.
β Help achieve Group/Division client targets by providing an outstanding level of service
β Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as vital, and action meeting points (if applicable)
β Undertake market exercises to establish the most competitive terms available
β Acquire renewal terms and present them to clients
β Issue renewal documentation in line with contract certainty
β Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures
β Handle all queries, whether written or by telephone, expertly and process them effectively in line with service standards
β Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system
β Produce accurate and professional documentation at all times using relevant Howden templates
β Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums
β Actively cross-sell products from other divisions
ASSUMPTION: This role involves a mix of client-facing tasks, market analysis, and administrative duties. Strong organizational skills and the ability to multitask are essential.
Education: Not specified (industry-standard: relevant insurance or business degree)
Experience: A minimum of 2 yearsβ experience in providing specialist advice in the commercial insurance market
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, a relevant degree or professional certification (e.g., CII) would be beneficial for this role.
Salary Range: Β£25,000 - Β£35,000 per annum (based on industry standards for 2-5 years of experience in the UK insurance sector)
Benefits:
Working Hours: 9:00 AM - 5:30 PM, Monday to Friday (with flexibility for hybrid working)
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and experience level. Actual compensation may vary based on individual performance and company policy.
Industry: Insurance
Company Size: 201-500 employees
Founded: Not specified (operating as Howden since 2016)
Company Description:
Company Specialties:
Company Website: www.howden.ie
ASSUMPTION: Howden has a strong focus on employee well-being and work-life balance, as evidenced by their reasonable adjustments policy and hybrid working arrangements.
Career Level: Mid-level, with opportunities for growth and progression
Reporting Structure: Reports directly to the Account Executive
Work Arrangement: Hybrid, with a mix of on-site and remote work
Growth Opportunities:
ASSUMPTION: This role offers opportunities for career growth within Howden, as well as the chance to develop expertise in the commercial insurance sector.
Office Type: Modern, collaborative workspace
Office Location(s): Maidstone - Horizon House, United Kingdom
Geographic Context:
Work Schedule: Monday to Friday, 9:00 AM - 5:30 PM, with flexibility for hybrid working
ASSUMPTION: The Maidstone office provides a collaborative and supportive work environment, with easy access to amenities and transport links.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Commercial Insurance, Client Service, Negotiation, Broking, Acturis, Insurance Market, Renewals, Documentation
ASSUMPTION: Howden's recruitment process is designed to assess candidates' technical skills, cultural fit, and potential for growth within the company.
ASSUMPTION: Familiarity with Acturis and other insurance software is essential for this role. Training will be provided as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Howden values employees who are brave enough to try new things, support their colleagues, and are determined to make a positive difference.
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to continuous learning and improvement.
ASSUMPTION: This role offers a unique blend of client management, market analysis, and administrative duties, making it an attractive option for experienced insurance professionals looking to grow within the industry.
ASSUMPTION: These projects demonstrate the range of responsibilities and opportunities available in this role, from day-to-day client management to strategic business development.
ASSUMPTION: These questions help applicants understand the expectations and opportunities associated with the role, as well as the company's commitment to employee growth and development.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.