Social Media & Administrative Support Specialist

📌 Core Information

🔹 Job Title: Social Media & Administrative Support Specialist

🔹 Company: YWCA Knoxville and the Tennessee Valley

🔹 Location: Knoxville, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Enhancing YWCA's online presence via multiple social media platforms.
• Developing creative multimedia content for engagement.
• Executing administrative tasks to support office management and event coordination.
• Fostering community relationships through strategic digital interactions.

ASSUMPTION: The position likely involves a balanced focus between digital and face-to-face interaction based on the dual nature of the duties described.

📋 Key Responsibilities

✅ Develop and manage social media content including posts and responses.

✅ Monitor trends and engage with followers to create a vibrant community.

✅ Design graphics and multimedia content using tools such as Canva.

✅ Draft and manage a monthly newsletter using Emma Email Marketing.

✅ Collaborate with internal teams for event and program promotion.

✅ Measure success via social media metrics to guide strategy.

✅ Handle administrative tasks like meeting scheduling and record maintenance.

✅ Support event planning, logistics, and volunteer communication.

✅ Maintain donor databases and assist with outreach and thank-you cards.

✅ Prepare necessary reports and presentations.

✅ Maintain office supplies and manage basic operational needs.

ASSUMPTION: A strong emphasis on both creative and analytical skills is essential to successfully fulfill the responsibilities listed.

🎯 Required Qualifications

Education: Bachelor’s degree in Communications, Marketing, Business Administration, or related field. Equivalent experience is also acknowledged.

Experience: 1-3 years in social media management or administrative support roles.

Required Skills:

• Strong writing and content creation abilities.
• Proficiency in social media platforms and analytical tools.
• Experience with Canva, Microsoft Office, and Google Suite.
• Excellent organizational skills with high attention to detail.

Preferred Skills:

• Experience in event planning and coordination.
• Volunteer management skills.

ASSUMPTION: Candidates with nonprofit experience or a deep passion for advocacy are preferred due to the nature of YWCA's mission.

💰 Compensation & Benefits

Salary Range: $42,500-$45,000 annually, commensurate with experience.

Benefits:

• Health, dental, and vision insurance.
• Retirement plan options.
• Paid time off and recognized holidays.
• Opportunities for professional development.

Working Hours: 40 hours per week, standard business hours with possible event-related evenings or weekends.

ASSUMPTION: Benefits reflect a commitment to employee wellbeing and professional growth, which is typical in nonprofit organizations.

📌 Applicant Insights

🔍 Company Context

Industry: Non-profit Organizations

Company Size: 11-50 employees, allowing for close-knit teams and a collaborative environment.

Founded: 1899, with a long-standing history in community service and advocacy.

Company Description:

• Focus on eliminating racism and empowering women.
• Recognition as a Top Workplace in 2019.
• Engaged in transitional housing, violence prevention, and youth programs.

Company Specialties:

• Advocacy for women and children
• Community outreach and support services
• Youth and educational programming

Company Website: http://ywcaknox.com

ASSUMPTION: The commitment to diversity, equity, and inclusion is not just a value but a principal driver of the organization’s activities.

📊 Role Analysis

Career Level: Early to Mid-career, ideal for those looking to advance in social media or administrative fields within nonprofits.

Reporting Structure: Likely reports to a regional manager or department head.

Work Arrangement: On-site, leveraging close team interactions and collaboration.

Growth Opportunities:

• Networking within the nonprofit sector.
• Skill development in digital marketing and administrative coordination.
• Potential for roles with greater responsibility in community relations.

ASSUMPTION: This role provides substantial opportunity for professional growth and gaining a broader understanding of nonprofit operations.

🌍 Location & Work Environment

Office Type: Nonprofit administrative office setting.

Office Location(s): 420 W Clinch Ave SW, Knoxville, Tennessee; plus additional locations in the Knoxville area.

Geographic Context:

• Located in a city with a diverse population and active community initiatives.
• Ample opportunities for community engagement and resource networking.
• Well-connected urban environment with access to various amenities.

Work Schedule: Predominantly 9 AM to 5 PM, with occasional adjustments for events.

ASSUMPTION: A traditional office environment with opportunities for fieldwork during events and community-related activities.

💼 Interview & Application Insights

Typical Process:

• Submitting an online application with cover letter and resume.
• Initial phone screening to gauge fit and interest.
• In-person interview with department head and team members.

Key Assessment Areas:

• Ability to create engaging content and foster community online.
• Effectiveness in managing administrative tasks and multitasking.
• Understanding of YWCA's mission and alignment with values.

Application Tips:

• Highlight past experiences with social media and event planning.
• Showcase any nonprofit work or volunteerism.
• Emphasize organizational skills and attention to detail.

ATS Keywords: Social Media Management, Content Creation, Nonprofit Administration, Community Engagement, Volunteer Coordination

ASSUMPTION: The interview process will heavily weigh cultural fit and alignment with organizational values given the mission-driven nature of YWCA.

🛠️ Tools & Technologies

• Canva
• Emma Email Marketing
• Microsoft Office Suite

ASSUMPTION: Proficiency in these tools is key to executing both digital content creation and office management tasks effectively.

👔 Cultural Fit Considerations

Company Values:

• Empowering women and youth.
• Commitment to diversity and inclusion.
• Dedication to community service and advocacy.

Work Style:

• Collaborative and team-oriented.
• Adaptable to changing priorities.
• Self-driven with strong initiative.

Self-Assessment Questions:

• Am I passionate about social causes and empowerment?
• Can I balance creative tasks with detailed administrative work?
• Am I comfortable with public-facing interactions both online and in-person?

ASSUMPTION: Cultural alignment with mission-driven values is crucial for job satisfaction and effectiveness in this role.

⚠️ Potential Challenges

• Balancing creative and analytical aspects of the job.
• Managing multiple priorities under tight deadlines.
• Navigating the expectations of diverse stakeholders.
• Consistently engaging an online audience.

ASSUMPTION: Although challenging, these aspects also present significant growth opportunities for the right candidate.

📈 Similar Roles Comparison

• Similar jobs may focus more heavily on either administrative or social media functions, rather than an even split.
• Roles in larger organizations might have more specialized, narrow duties.
• Comparative positions might not provide the same level of community impact and nonprofit focus.

ASSUMPTION: This dual-role offers breadth of experience ideal for those interested in multifaceted career growth.

📝 Sample Projects

• Launching a digital campaign for a community awareness event.
• Coordinating volunteer schedules and communications for a large fundraising gala.
• Developing a monthly newsletter spotlighting community initiatives.

ASSUMPTION: These projects are inferred to reflect the company's active community engagement strategy.

❓ Key Questions to Ask During Interview

• How does YWCA prioritize its social media strategies in supporting its mission?
• What are the biggest challenges in balancing administrative support with creative duties?
• Can you share examples of successful community engagement initiatives you've done in the past?
• How does your team collaborate across different locations and programs?
• What opportunities exist for professional development within the organization?

ASSUMPTION: These questions are designed to provide insight into daily operations and future career development within YWCA.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Ensure your resume highlights relevant skills and experiences.
• Prepare a personalized cover letter that outlines your passion for the mission.
• Gather references that can speak to your organizational and creative capabilities.
• Prepare examples of prior work in social media management or administrative roles.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.