📌 Core Information
🔹 Job Title: Social Media Advisor - Italian
🔹 Company: CNX
🔹 Location: Belfast, United Kingdom
🔹 Job Type: On-site
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: July 4, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Immersing in virtual reality worlds to enhance user experiences
- Providing support to users via various communication channels
- Monitoring social media, forums, and product review platforms
- Creating engaging content and promoting user participation
- Identifying opportunities to reduce customer effort and cross-leverage self-service content
ASSUMPTION: This role requires a strong understanding of social media support and user engagement, with a focus on innovative VR technologies.
📋 Key Responsibilities
✅ Provide resolutions to general or individual users
✅ Help identify opportunities to reduce customer effort
✅ Constantly monitor social media, forum channels, and product review platforms
✅ Provide engagement activity support
✅ Create and promote engaging responses that encourage participation
✅ Develop user-generated content
✅ Actively work to identify and implement opportunities to cross-leverage self-service content across digital channels
ASSUMPTION: This role requires strong communication skills, adaptability, and the ability to work effectively in a team-focused environment.
🎯 Required Qualifications
Education: No formal education requirements specified
Experience: Professional experience or in-depth understanding of social media support
Required Skills:
- Fluency in English and Italian (B2 CEFR level)
- Typing speed of 55 WPM with 95% accuracy
- Availability to work 5 days per week, between 7am - 7pm
Preferred Skills:
- Experience or interest in virtual reality gaming
ASSUMPTION: While not explicitly stated, a bachelor's degree or relevant certification in a related field may be beneficial but not required for this role.
💰 Compensation & Benefits
Salary Range: £27,019.20 per annum
Benefits:
- Additional perks and company benefits to help support your unique lifestyle
Working Hours: 40 hours paid production scheduled between 6am - 7pm, Monday to Sunday
ASSUMPTION: The salary range provided is the only compensation information available, and it is assumed to be inclusive of all components.
📌 Applicant Insights
🔍 Company Context
Industry: CNX operates in the IT Services and IT Consulting industry, focusing on technical support, sales and marketing, outsourcing, and call centers.
Company Size: CNX has 10,001+ employees globally, providing a large and diverse work environment.
Founded: The founding date of CNX is not specified in the provided data.
Company Description:
- CNX is a global technology and services leader that powers the world's best brands
- The company is human-centered, tech-powered, and intelligence-fueled
- CNX designs, builds, and runs fully integrated, end-to-end solutions at speed and scale across the entire enterprise
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Technology
- Customer Experience
Company Website: http://www.concentrix.com
ASSUMPTION: CNX is a well-established company with a strong focus on technology and customer experience, providing ample opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is an entry-level position, suitable for candidates with little to no professional experience in social media support or a related field.
Reporting Structure: The Social Media Advisor will report directly to the Social Media Team Lead or a similar supervisory role within the company.
Work Arrangement: This is an on-site position, requiring the candidate to work from the company's Belfast VR Hub (BT1 3NR).
Growth Opportunities:
- Expanding career opportunities within the company's global network
- Developing "friends for life" through a supportive work environment
- Access to training, cutting-edge technologies, and continuing support for success
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a focus on personal development and career advancement.
🌍 Location & Work Environment
Office Type: The office is a dedicated VR Hub, designed for immersive virtual reality experiences.
Office Location(s): Belfast VR Hub (BT1 3NR)
Geographic Context:
- Belfast is the capital city of Northern Ireland, offering a vibrant cultural scene and a relatively low cost of living compared to other major UK cities
- The city is home to a growing tech industry, providing ample opportunities for professional development and networking
- The office is centrally located, with easy access to public transportation and various amenities
Work Schedule: The work schedule is 40 hours paid production, scheduled between 6am - 7pm, Monday to Sunday. This may require some flexibility in working hours to accommodate user needs across different time zones.
ASSUMPTION: The work environment is dynamic, team-focused, and immersive, with a strong emphasis on user engagement and support.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager or team
- Background check and onboarding
Key Assessment Areas:
- Language proficiency in English and Italian
- Typing speed and accuracy
- Understanding of social media support and user engagement
- Adaptability and problem-solving skills
Application Tips:
- Highlight relevant experience or understanding of social media support in your resume
- Demonstrate your language proficiency in English and Italian through examples or certifications
- Showcase your typing speed and accuracy through a sample typing test or by providing references
- Prepare examples of how you have provided excellent customer support or engagement in previous roles
ATS Keywords: Social Media Support, Fluency in English, Fluency in Italian, Customer Engagement, User Satisfaction, Typing Speed, Virtual Reality Gaming, Communication Skills
ASSUMPTION: The application process may vary depending on the specific needs of the hiring team and the volume of applicants. It is essential to remain flexible and adaptable throughout the process.
🛠️ Tools & Technologies
- Virtual Reality Headsets and Controllers
- Social Media Platforms (e.g., Facebook, Twitter, Instagram, etc.)
- Customer Relationship Management (CRM) Software
- Project Management and Collaboration Tools (e.g., Asana, Trello, etc.)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and the candidate's role within the team.
👔 Cultural Fit Considerations
Company Values:
- Human-centered
- Tech-powered
- Intelligence-fueled
Work Style:
- Dynamic and team-focused
- Immersive and user-centric
- Adaptable and problem-solving oriented
Self-Assessment Questions:
- Do you have a strong understanding of social media support and user engagement?
- Are you comfortable working in a dynamic, team-focused environment?
- Can you adapt to new technologies and tools quickly?
ASSUMPTION: CNX values candidates who are passionate about technology, customer experience, and continuous learning and growth.
⚠️ Potential Challenges
- Working with users from diverse cultural backgrounds and time zones
- Managing multiple communication channels and platforms simultaneously
- Adapting to the immersive and sometimes disorienting nature of virtual reality environments
- Maintaining a high level of engagement and productivity during extended work hours
ASSUMPTION: These challenges can be overcome through strong communication skills, adaptability, and a commitment to continuous learning and development.
📈 Similar Roles Comparison
- Social Media Coordinator - Italian (In-house role, focusing on internal communication and brand management)
- Community Manager - Italian (Focuses on building and maintaining online communities for brands)
- Customer Support Specialist - Italian (Provides support to users via phone, email, or chat, with a focus on troubleshooting and issue resolution)
ASSUMPTION: These roles share some similarities with the Social Media Advisor - Italian position, but each has its unique focus and requirements.
📝 Sample Projects
- Developing a user-generated content campaign to increase engagement on a brand's social media platforms
- Creating a comprehensive guide to help users navigate a new virtual reality product or service
- Analyzing user feedback and trends to identify opportunities for improvement and innovation
ASSUMPTION: These projects are designed to showcase the candidate's understanding of social media support, user engagement, and content creation.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the social media team currently, and how can this role help address them?
- How does the company support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) used to measure success in this role, and how are they tracked and evaluated?
- How does the company ensure the work-life balance for employees working extended hours or irregular schedules?
- What opportunities are there for collaboration and knowledge-sharing with other teams or departments within the company?
ASSUMPTION: These questions are designed to provide insight into the company's culture, values, and commitment to employee growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Highlight your relevant experience or understanding of social media support in your resume
- Prepare a cover letter demonstrating your language proficiency in English and Italian, as well as your typing speed and accuracy
- If applicable, provide examples of your previous work or projects that showcase your understanding of social media support and user engagement
- Follow up with the hiring manager or team within one week of submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
