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Social Media Advisor - Italian

CNX
Full-time
On-site
United Kingdom
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Social Media Advisor - Italian

πŸ”Ή Company: CNX

πŸ”Ή Location: Belfast, United Kingdom

πŸ”Ή Job Type: On-site

πŸ”Ή Category: IT Services and IT Consulting

πŸ”Ή Date Posted: July 4, 2025

πŸ”Ή Experience Level: Entry-level (0-2 years)

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Immersing in virtual reality worlds to enhance user experiences
  • Providing support to users via various communication channels
  • Monitoring social media, forums, and product review platforms
  • Creating engaging content and promoting user participation
  • Identifying opportunities to reduce customer effort and cross-leverage self-service content

ASSUMPTION: This role requires a strong understanding of social media support and user engagement, with a focus on innovative VR technologies.

πŸ“‹ Key Responsibilities

βœ… Provide resolutions to general or individual users

βœ… Help identify opportunities to reduce customer effort

βœ… Constantly monitor social media, forum channels, and product review platforms

βœ… Provide engagement activity support

βœ… Create and promote engaging responses that encourage participation

βœ… Develop user-generated content

βœ… Actively work to identify and implement opportunities to cross-leverage self-service content across digital channels

ASSUMPTION: This role requires strong communication skills, adaptability, and the ability to work effectively in a team-focused environment.

🎯 Required Qualifications

Education: No formal education requirements specified

Experience: Professional experience or in-depth understanding of social media support

Required Skills:

  • Fluency in English and Italian (B2 CEFR level)
  • Typing speed of 55 WPM with 95% accuracy
  • Availability to work 5 days per week, between 7am - 7pm

Preferred Skills:

  • Experience or interest in virtual reality gaming

ASSUMPTION: While not explicitly stated, a bachelor's degree or relevant certification in a related field may be beneficial but not required for this role.

πŸ’° Compensation & Benefits

Salary Range: Β£27,019.20 per annum

Benefits:

  • Additional perks and company benefits to help support your unique lifestyle

Working Hours: 40 hours paid production scheduled between 6am - 7pm, Monday to Sunday

ASSUMPTION: The salary range provided is the only compensation information available, and it is assumed to be inclusive of all components.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: CNX operates in the IT Services and IT Consulting industry, focusing on technical support, sales and marketing, outsourcing, and call centers.

Company Size: CNX has 10,001+ employees globally, providing a large and diverse work environment.

Founded: The founding date of CNX is not specified in the provided data.

Company Description:

  • CNX is a global technology and services leader that powers the world's best brands
  • The company is human-centered, tech-powered, and intelligence-fueled
  • CNX designs, builds, and runs fully integrated, end-to-end solutions at speed and scale across the entire enterprise

Company Specialties:

  • Technical Support
  • Sales and Marketing
  • Outsourcing
  • Call Centers
  • Technology
  • Customer Experience

Company Website: http://www.concentrix.com

ASSUMPTION: CNX is a well-established company with a strong focus on technology and customer experience, providing ample opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: This role is an entry-level position, suitable for candidates with little to no professional experience in social media support or a related field.

Reporting Structure: The Social Media Advisor will report directly to the Social Media Team Lead or a similar supervisory role within the company.

Work Arrangement: This is an on-site position, requiring the candidate to work from the company's Belfast VR Hub (BT1 3NR).

Growth Opportunities:

  • Expanding career opportunities within the company's global network
  • Developing "friends for life" through a supportive work environment
  • Access to training, cutting-edge technologies, and continuing support for success

ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a focus on personal development and career advancement.

🌍 Location & Work Environment

Office Type: The office is a dedicated VR Hub, designed for immersive virtual reality experiences.

Office Location(s): Belfast VR Hub (BT1 3NR)

Geographic Context:

  • Belfast is the capital city of Northern Ireland, offering a vibrant cultural scene and a relatively low cost of living compared to other major UK cities
  • The city is home to a growing tech industry, providing ample opportunities for professional development and networking
  • The office is centrally located, with easy access to public transportation and various amenities

Work Schedule: The work schedule is 40 hours paid production, scheduled between 6am - 7pm, Monday to Sunday. This may require some flexibility in working hours to accommodate user needs across different time zones.

ASSUMPTION: The work environment is dynamic, team-focused, and immersive, with a strong emphasis on user engagement and support.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager or team
  • Background check and onboarding

Key Assessment Areas:

  • Language proficiency in English and Italian
  • Typing speed and accuracy
  • Understanding of social media support and user engagement
  • Adaptability and problem-solving skills

Application Tips:

  • Highlight relevant experience or understanding of social media support in your resume
  • Demonstrate your language proficiency in English and Italian through examples or certifications
  • Showcase your typing speed and accuracy through a sample typing test or by providing references
  • Prepare examples of how you have provided excellent customer support or engagement in previous roles

ATS Keywords: Social Media Support, Fluency in English, Fluency in Italian, Customer Engagement, User Satisfaction, Typing Speed, Virtual Reality Gaming, Communication Skills

ASSUMPTION: The application process may vary depending on the specific needs of the hiring team and the volume of applicants. It is essential to remain flexible and adaptable throughout the process.

πŸ› οΈ Tools & Technologies

  • Virtual Reality Headsets and Controllers
  • Social Media Platforms (e.g., Facebook, Twitter, Instagram, etc.)
  • Customer Relationship Management (CRM) Software
  • Project Management and Collaboration Tools (e.g., Asana, Trello, etc.)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and the candidate's role within the team.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Human-centered
  • Tech-powered
  • Intelligence-fueled

Work Style:

  • Dynamic and team-focused
  • Immersive and user-centric
  • Adaptable and problem-solving oriented

Self-Assessment Questions:

  • Do you have a strong understanding of social media support and user engagement?
  • Are you comfortable working in a dynamic, team-focused environment?
  • Can you adapt to new technologies and tools quickly?

ASSUMPTION: CNX values candidates who are passionate about technology, customer experience, and continuous learning and growth.

⚠️ Potential Challenges

  • Working with users from diverse cultural backgrounds and time zones
  • Managing multiple communication channels and platforms simultaneously
  • Adapting to the immersive and sometimes disorienting nature of virtual reality environments
  • Maintaining a high level of engagement and productivity during extended work hours

ASSUMPTION: These challenges can be overcome through strong communication skills, adaptability, and a commitment to continuous learning and development.

πŸ“ˆ Similar Roles Comparison

  • Social Media Coordinator - Italian (In-house role, focusing on internal communication and brand management)
  • Community Manager - Italian (Focuses on building and maintaining online communities for brands)
  • Customer Support Specialist - Italian (Provides support to users via phone, email, or chat, with a focus on troubleshooting and issue resolution)

ASSUMPTION: These roles share some similarities with the Social Media Advisor - Italian position, but each has its unique focus and requirements.

πŸ“ Sample Projects

  • Developing a user-generated content campaign to increase engagement on a brand's social media platforms
  • Creating a comprehensive guide to help users navigate a new virtual reality product or service
  • Analyzing user feedback and trends to identify opportunities for improvement and innovation

ASSUMPTION: These projects are designed to showcase the candidate's understanding of social media support, user engagement, and content creation.

❓ Key Questions to Ask During Interview

  • What are the most significant challenges facing the social media team currently, and how can this role help address them?
  • How does the company support the professional development and growth of its employees?
  • What are the key performance indicators (KPIs) used to measure success in this role, and how are they tracked and evaluated?
  • How does the company ensure the work-life balance for employees working extended hours or irregular schedules?
  • What opportunities are there for collaboration and knowledge-sharing with other teams or departments within the company?

ASSUMPTION: These questions are designed to provide insight into the company's culture, values, and commitment to employee growth and development.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Highlight your relevant experience or understanding of social media support in your resume
  • Prepare a cover letter demonstrating your language proficiency in English and Italian, as well as your typing speed and accuracy
  • If applicable, provide examples of your previous work or projects that showcase your understanding of social media support and user engagement
  • Follow up with the hiring manager or team within one week of submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.