📌 Core Information
🔹 Job Title: Social Media Advisor - Nightshift
🔹 Company: CNX
🔹 Location: GBR Belfast - Maysfield
🔹 Job Type: On-site
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: 2025-07-15
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Immersing in virtual reality worlds to enhance seamless VR experiences
- Connecting and engaging with users globally via various communication channels
- Providing support on an array of innovative VR technologies and products
- Working in a dynamic, team-focused environment
- Driving user satisfaction through problem-solving and content creation
ASSUMPTION: This role requires a strong understanding of social media and customer support, as well as the ability to work effectively in a nightshift environment.
📋 Key Responsibilities
✅ Provide resolutions to general or individual users
✅ Help identify opportunities to reduce customer effort
✅ Constantly monitor social media, forum channels, and product review platforms
✅ Provide engagement activity support
✅ Create and promote engaging responses that encourage participation
✅ Develop user-generated content
✅ Actively work to identify and implement opportunities to cross-leverage self-service content across digital channels
ASSUMPTION: The role may require working with various teams and stakeholders to ensure consistent messaging and support across all digital channels.
🎯 Required Qualifications
Education: Not specified
Experience: Professional experience or an in-depth understanding of social media support or chat/email-focused roles
Required Skills:
- Fluency in English (B2 CEFR level)
- Typing speed of 55 WPM and accuracy of 95%
- Ability to work on-site at the Belfast location
- Availability to work 5 days per week (Monday - Sunday), between 9pm - 9am
Preferred Skills:
- Experience or interest in virtual reality gaming
ASSUMPTION: While not explicitly stated, a bachelor's degree or relevant certification in a related field may be beneficial but not required for this role.
💰 Compensation & Benefits
Salary Range: £14.65 per hour
Benefits:
- Additional perks and company benefits to help support your unique lifestyle
Working Hours: 40 hours per week, with a flexible schedule that includes weekends
ASSUMPTION: The salary range provided is an hourly rate and may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Concentrix is a global technology and services leader that powers the world’s best brands, focusing on technical support, sales and marketing, outsourcing, call centers, and customer experience.
Company Size: 10,001+ employees
Founded: Not specified
Company Description:
- Human-centered, tech-powered, and intelligence-fueled
- Designs, builds, and runs fully integrated, end-to-end solutions at speed and scale across the entire enterprise
- Powers the world’s best brands, today and into the future
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Technology and Services
Company Website: http://www.concentrix.com
ASSUMPTION: Concentrix is a large, global company with a strong focus on technology and customer experience, offering numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Entry-level
Reporting Structure: Not specified
Work Arrangement: On-site, nightshift (Monday - Sunday, 9pm - 9am)
Growth Opportunities:
- Potential career progression within the company
- Opportunities to work on various projects and technologies
- Training and development opportunities to expand skills and knowledge
ASSUMPTION: As a large company, Concentrix may offer various growth opportunities for employees who demonstrate strong performance and commitment.
🌍 Location & Work Environment
Office Type: On-site, with a permanent presence at the Belfast VR Hub (BT1 3NR)
Office Location(s): GBR Belfast - Maysfield
Geographic Context:
- Belfast is the capital city of Northern Ireland, with a population of approximately 340,000
- Known for its vibrant arts scene, historic sites, and natural beauty
- Offers a mix of urban and rural living, with easy access to outdoor activities
Work Schedule: 5 days per week, including weekends, between 9pm to 9am
ASSUMPTION: The nightshift schedule may require employees to adjust their daily routines and maintain a consistent sleep schedule to perform effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Problem-solving skills
- Communication and interpersonal skills
- Customer service experience
- Adaptability and flexibility
- Technical proficiency and willingness to learn
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on social media support, customer service, and communication
- Tailor your cover letter to demonstrate your enthusiasm for the role and commitment to working nightshifts
- Prepare examples of user engagement and problem-solving scenarios from your previous experiences
ATS Keywords: Social Media Support, User Engagement, Customer Satisfaction, Virtual Reality, Communication, Content Creation, Problem Solving, Teamwork, Typing Skills, Customer Support
ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager or department, but typically follows a structured interview process to assess the candidate's fit for the role.
🛠️ Tools & Technologies
- Social media platforms (e.g., Facebook, Twitter, Instagram)
- Customer relationship management (CRM) software
- Virtual reality headsets and equipment
- Collaboration and communication tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the projects and clients the employee works with, but will primarily focus on social media and virtual reality platforms.
👔 Cultural Fit Considerations
Company Values:
- Human-centered
- Tech-powered
- Intelligence-fueled
Work Style:
- Collaborative and team-focused
- Adaptable and flexible, with a willingness to learn and grow
- Results-driven, with a focus on customer satisfaction and continuous improvement
Self-Assessment Questions:
- Do you have a strong understanding of social media and customer support?
- Are you comfortable working nightshifts and maintaining a consistent sleep schedule?
- Do you thrive in a dynamic, team-focused environment and enjoy working on various projects and technologies?
ASSUMPTION: Concentrix values employees who are adaptable, collaborative, and committed to delivering exceptional customer experiences.
⚠️ Potential Challenges
- Working nightshifts may impact personal and social life
- The role may require working with various teams and stakeholders, which can be challenging to manage
- The fast-paced and ever-changing nature of social media and virtual reality technologies may present unique challenges
- Adapting to a new work environment and company culture may require time and effort
ASSUMPTION: While there may be challenges associated with this role, Concentrix offers numerous resources and support to help employees succeed and grow in their careers.
📈 Similar Roles Comparison
- Social Media Coordinator - focuses more on content creation and strategy, rather than customer support
- Customer Support Specialist - focuses on providing assistance to customers through various channels, rather than social media specifically
- Community Manager - focuses on building and engaging online communities, rather than providing customer support
ASSUMPTION: While these roles share some similarities, the Social Media Advisor role is unique in its focus on social media customer support and engagement within the virtual reality space.
📝 Sample Projects
- Developing and implementing a social media engagement strategy for a new virtual reality product launch
- Monitoring and analyzing social media channels to identify trends and opportunities for improvement
- Creating and promoting engaging content that encourages user participation and drives customer satisfaction
ASSUMPTION: These sample projects are designed to give applicants an idea of the types of tasks and responsibilities they may encounter in this role, but may vary depending on the specific needs of the company and its clients.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the overall company structure and contribute to its mission and values?
- What opportunities are there for growth and development within the company?
- How does the company support employees working nightshifts, and what resources are available to help maintain a healthy work-life balance?
- What are the most important qualities and skills for success in this role, and how can I demonstrate them during the interview process?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to understanding the company and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills in social media support, customer service, and communication
- Prepare for your interview by researching the company and its values, as well as practicing common interview questions and scenarios
- Follow up with the hiring manager after your interview to express your appreciation and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
