📌 Core Information
- Job Title: Social Media Associate
- Company: IGT Solutions Pvt Ltd
- Location: National Capital Region (NCR), Philippines
- Job Type: On-site
- Category: IT & Software
- Date Posted: July 4, 2025
- Experience Level: 2-5 years
🚀 Job Overview
Key aspects of this role include:
- Managing and growing social media presence across various platforms
- Creating engaging content and campaigns to drive customer engagement and brand awareness
- Collaborating with cross-functional teams to ensure consistent brand messaging
- Monitoring and analyzing social media metrics to inform strategy and improve performance
- Providing exceptional customer service through social media channels
ASSUMPTION: This role requires a strong understanding of social media platforms and trends, as well as excellent communication and creative skills. Familiarity with social media management tools is a plus.
📋 Key Responsibilities
- ✅ Develop and implement social media strategies that align with business objectives
- ✅ Create and curate engaging content (e.g., text, images, videos) for various social media platforms
- ✅ Manage and grow social media presence and following
- ✅ Monitor and analyze social media metrics to inform strategy and improve performance
- ✅ Collaborate with cross-functional teams to ensure consistent brand messaging across channels
- ✅ Provide exceptional customer service through social media channels
- ✅ Stay up-to-date with social media trends and tools
ASSUMPTION: This role requires strong organizational skills and the ability to manage multiple projects and deadlines. Proficiency in social media management tools is a plus.
🎯 Required Qualifications
- Education:
- Bachelor's degree in Marketing, Communications, or a related field
- Experience:
- 2+ years of experience in social media management or a related role
- Proven track record of growing social media presence and engagement
- Required Skills:
- Strong understanding of social media platforms and trends
- Excellent communication and creative skills
- Strong analytical skills and data-driven mindset
- Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social)
- Strong organizational skills and ability to manage multiple projects and deadlines
- Preferred Skills:
- Experience with Adobe Creative Suite (e.g., Photoshop, Illustrator)
- Familiarity with SEO and content marketing strategies
- Knowledge of PHP, HTML, and CSS
ASSUMPTION: This role requires a strong understanding of the travel industry and its unique social media landscape. Familiarity with travel-specific social media platforms and trends is a plus.
💰 Compensation & Benefits
- Salary Range: PHP 35,000 - 50,000 per month (industry standard for 2-5 years of experience)
- Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Employee assistance program
- Tuition reimbursement
- Working Hours: Full-time, Monday-Friday, 9:00 AM - 6:00 PM (with a one-hour lunch break)
ASSUMPTION: The salary range is based on industry standards for similar roles in the Philippines. Benefits may vary based on the company's specific benefits package.
📌 Applicant Insights
🔍 Company Context
- Industry: IT & Software
- Company Size: 10,001+ employees
- Founded: 1998
- Company Description: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
- Company Specialties: IT Consulting, TPF Outsourcing, Travel CRM, Testing, Baggage Desk, ERP, Flight Rebooking Services, ATPCO Fare Filing, Ticketing, Internet Booking Engine, eCommerce, Social Media, Mobile Solutions, Sales & Reservations, Customer Service and Support, customer experience management, Airline PSS, Contract Loading, Airline IT and BPO Solutions, artificial intelligence, rpa, robotic process automation, big data, data analytics, bpm services, Automation, customer experience, omnichannel crm, intelligent video analytics, social distancing analytics, CCTM, air cargo, logistics bpo, contactcenter, cxservices, cx, and intelligent automation
📊 Role Analysis
- Career Level: Mid-level
- Reporting Structure: Reports directly to the Digital Marketing Manager
- Work Arrangement: On-site, full-time
- Growth Opportunities:
- Potential career progression into a Senior Social Media Manager or Digital Marketing Manager role
- Opportunities to work on diverse projects and gain exposure to various aspects of digital marketing
🌍 Location & Work Environment
- Office Type: Modern, collaborative office space with open floor plan
- Office Location(s): National Capital Region (NCR), Philippines
- Geographic Context: The National Capital Region (NCR) is the political, commercial, and cultural center of the Philippines. It is home to numerous multinational corporations and offers ample opportunities for professional growth and development.
- Work Schedule: Monday-Friday, 9:00 AM - 6:00 PM (with a one-hour lunch break)
💼 Interview & Application Insights
- Typical Process:
1. Online application submission
2. Phone or video screening
3. In-person or video interview with the hiring manager
4. Final round interview with the team
- Key Assessment Areas:
- Social media strategy and content creation
- Knowledge of social media management tools
- Analytical skills and data-driven mindset
- Communication and interpersonal skills
- Application Tips:
- Tailor your resume and cover letter to highlight relevant social media experience and skills
- Showcase your understanding of the travel industry and its unique social media landscape
- Provide examples of successful social media campaigns you've managed in the past
🛠️ Tools & Technologies
- Hootsuite
- Buffer
- Sprout Social
- Adobe Creative Suite (Photoshop, Illustrator)
- PHP, HTML, CSS
👔 Cultural Fit Considerations
- Company Values: Customer-centric, innovative, collaborative, data-driven, and accountable
- Work Style: Fast-paced, dynamic, and collaborative. The ideal candidate is proactive, self-motivated, and able to work independently as well as in a team environment.
- Self-Assessment Questions:
- How do you stay up-to-date with social media trends and tools?
- Can you provide an example of a successful social media campaign you've managed in the past?
- How do you approach working with cross-functional teams to ensure consistent brand messaging?
⚠️ Potential Challenges
- The role may require working on weekends or holidays to manage social media channels during peak travel times
- The travel industry is subject to rapid change and uncertainty, which can impact social media strategy and performance
📈 Similar Roles Comparison
- This role is similar to a Social Media Manager role in other industries, but with a focus on the unique challenges and opportunities of the travel industry
- The role may require more frequent content creation and engagement with customers compared to other industries
📝 Sample Projects
- Developing and executing a social media strategy to drive customer engagement and brand awareness for a new travel product or service
- Creating and curating engaging content for a social media campaign to promote a travel event or promotion
- Monitoring and analyzing social media metrics to inform strategy and improve performance for a travel brand's social media channels
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the social media team currently, and how can this role help address them?
- How does the company approach working with cross-functional teams to ensure consistent brand messaging across channels?
- What opportunities are there for professional growth and development in this role?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://careers.igtsolutions.com/job/Social-Media-Associate-Nati-Philippine/1165278155/)
- Customize your resume and cover letter to highlight relevant social media experience and skills
- Prepare examples of successful social media campaigns you've managed in the past
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ Disclaimer
This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
