📌 Core Information
🔹 Job Title: Social Media Associate
🔹 Company: IGT Solutions Pvt Ltd
🔹 Location: National Capital Region (NCR), Philippines
🔹 Job Type: On-site
🔹 Category: Marketing & Communications
🔹 Date Posted: 2025-06-10
🔹 Experience Level: 2+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing and growing social media presence across various platforms
- Creating engaging content and campaigns to drive customer engagement
- Monitoring and analyzing social media metrics to inform strategy
- Collaborating with cross-functional teams to ensure brand consistency
ASSUMPTION: This role requires a strong understanding of social media trends and platforms, as well as excellent communication and creative skills.
📋 Key Responsibilities
✅ Develop and implement social media strategies to increase brand awareness and engagement
✅ Create and curate engaging content for various social media platforms
✅ Monitor and analyze social media metrics to inform strategy and report on performance
✅ Collaborate with cross-functional teams to ensure brand consistency across all channels
✅ Manage and grow social media communities by responding to comments and messages
✅ Stay up-to-date with social media trends and tools
ASSUMPTION: This role requires strong analytical and creative skills, as well as the ability to work independently and collaboratively.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field
Experience: 2+ years of experience in social media management or a related role
Required Skills:
- Proficient in social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.)
- Strong analytical skills and experience with social media analytics tools
- Excellent communication and creative writing skills
- Ability to work independently and manage multiple projects
- Familiarity with content management systems and social media management tools
Preferred Skills:
- Experience with Adobe Creative Suite
- Fluency in multiple languages
- Knowledge of SEO and content marketing strategies
ASSUMPTION: This role requires a strong understanding of social media platforms and trends, as well as excellent communication and analytical skills.
💰 Compensation & Benefits
Salary Range: PHP 35,000 - 50,000 per month (industry standard for 2+ years of experience in the Philippines)
Benefits:
- Health insurance
- Retirement plan
- Employee discounts
- Professional development opportunities
Working Hours: Full-time, Monday - Friday, 9:00 AM - 6:00 PM (with a 1-hour lunch break)
ASSUMPTION: The salary range is based on industry standards for similar roles in the Philippines. Benefits may vary based on the company's policies.
📌 Applicant Insights
🔍 Company Context
Industry: IGT Solutions is a global leader in customer experience management, providing integrated BPM, Technology, and Digital Services & Solutions for clients across industries.
Company Size: IGT Solutions has 10,001+ employees globally, with a presence in 31 countries.
Founded: 1998
Company Description:
- IGT Solutions is committed to simplifying complex customer interactions while delivering a seamless experience.
- The company provides integrated BPM, Technology, and Digital Services & Solutions for clients across industries.
- IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for global and innovative brands using digital technologies.
Company Specialties:
- IT Consulting
- TPF Outsourcing
- Travel CRM
- Testing
- Baggage Desk
- ERP
- Flight Rebooking Services
- ATPCO Fare Filing
- Ticketing
- Internet Booking Engine
- eCommerce
- Social Media
- Mobile Solutions
- Sales & Reservations
- Customer Service and Support
- customer experience management
- Airline PSS
- Contract Loading
- Airline IT and BPO Solutions
- artificial intelligence
- rpa
- robotic process automation
- big data
- data analytics
- bpm services
- Automation
- customer experience
- omnichannel crm
- intelligent video analytics
- social distancing analytics
- CCTM
- air cargo
- logistics bpo
- contactcenter
- cxservices
- cx
- and intelligent automation
Company Website: https://www.igtsolutions.com/
ASSUMPTION: IGT Solutions is a large, global company with a wide range of specialties and a strong focus on customer experience.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: This role reports directly to the Social Media Manager.
Work Arrangement: This is an on-site role, with the possibility of remote work in the future.
Growth Opportunities:
- Progression to Senior Social Media Associate or Social Media Manager
- Expansion into related roles, such as Content Marketing or Digital Marketing
- Professional development opportunities, such as training and certifications
ASSUMPTION: This role offers opportunities for career growth and professional development within the company.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with open-plan work areas and dedicated meeting rooms.
Office Location(s): National Capital Region (NCR), Philippines
Geographic Context:
- The National Capital Region (NCR) is the capital region of the Philippines, encompassing the cities of Manila, Quezon City, and other nearby areas.
- The region is known for its vibrant culture, bustling nightlife, and diverse food scene.
- The cost of living in the NCR is generally higher than in other parts of the Philippines.
Work Schedule: Full-time, Monday - Friday, 9:00 AM - 6:00 PM (with a 1-hour lunch break)
ASSUMPTION: The work environment is collaborative and dynamic, with a strong focus on teamwork and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening
- On-site or virtual interview with the hiring manager
- Final round interview with the team
- Background check and offer
Key Assessment Areas:
- Social media knowledge and experience
- Communication and creative writing skills
- Analytical skills and data-driven decision-making
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant social media experience and skills.
- Showcase your understanding of social media trends and analytics in your application materials.
- Prepare examples of successful social media campaigns or projects you've worked on in the past.
- Research the company and its social media presence to demonstrate your familiarity with the brand.
ATS Keywords: Social media management, content creation, analytics, engagement, brand awareness, customer experience, marketing, communication, creative writing
ASSUMPTION: The application process is competitive, and candidates should highlight their relevant experience and skills to stand out.
🛠️ Tools & Technologies
- Social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.)
- Social media analytics tools (Hootsuite, Sprout Social, Buffer, etc.)
- Content management systems (WordPress, Drupal, etc.)
- Graphic design tools (Adobe Creative Suite, Canva, etc.)
ASSUMPTION: The tools and technologies required for this role are standard for social media management and marketing.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Accountability
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Data-driven and analytical
- Creative and innovative
Self-Assessment Questions:
- Do you have a strong understanding of social media trends and platforms?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you have excellent communication and creative writing skills?
- Are you able to work independently and manage multiple projects?
ASSUMPTION: Candidates should assess their fit with the company's values and work style to ensure a successful cultural fit.
⚠️ Potential Challenges
- Managing multiple social media platforms and content calendars
- Keeping up with social media trends and algorithm changes
- Working with tight deadlines and high-pressure situations
- Collaborating with cross-functional teams and managing feedback
ASSUMPTION: This role may present challenges in terms of workload, deadlines, and managing multiple platforms and stakeholders.
📈 Similar Roles Comparison
- Social Media Coordinator vs. Social Media Associate: The Social Media Coordinator role may have more focus on day-to-day content creation and scheduling, while the Social Media Associate role may involve more strategy and analytics.
- Social Media Specialist vs. Social Media Associate: The Social Media Specialist role may have a broader focus on digital marketing, including SEO and PPC, while the Social Media Associate role may be more focused on social media-specific strategies and tactics.
- Career progression: The Social Media Associate role may offer opportunities for career progression to Senior Social Media Associate or Social Media Manager, while related roles such as Content Marketing or Digital Marketing may offer alternative career paths.
ASSUMPTION: This role may differ from related positions in terms of focus, responsibilities, and career progression opportunities.
📝 Sample Projects
- Developing and implementing a social media strategy for a new product launch
- Creating and executing a social media campaign to increase brand awareness and engagement
- Analyzing social media metrics to inform strategy and report on performance
- Managing and growing social media communities by responding to comments and messages
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the social media team currently, and how can this role help address them?
- How does this role collaborate with other teams, such as content marketing or customer service?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company support the professional development and growth of its employees?
- What are the company's plans for expanding its social media presence in the coming years?
ASSUMPTION: These key questions help candidates understand the role's priorities, expectations, and growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant social media experience and skills.
- Prepare examples of successful social media campaigns or projects you've worked on in the past.
- Research the company and its social media presence to demonstrate your familiarity with the brand.
- Follow up with the hiring manager one week after your final round interview to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
