📌 Core Information
- Job Title: Social Media Associate
- Company: IGT Solutions Pvt Ltd
- Location: National Capital Region (NCR), Philippines
- Job Type: On-site
- Category: IT Services and IT Consulting
- Date Posted: July 16, 2025
- Experience Level: 2-5 years
🚀 Job Overview
Key aspects of this role include:
- Social Media Management: Overseeing and managing the company's social media presence across various platforms.
- Content Creation: Developing engaging and relevant content tailored to different platforms and audiences.
- Community Engagement: Building and maintaining relationships with followers, responding to comments, and facilitating conversations.
- Performance Analysis: Monitoring and analyzing social media performance using relevant metrics and tools.
- Collaboration: Working closely with cross-functional teams to ensure consistent branding and messaging.
*ASSUMPTION: This role requires a strong understanding of social media platforms, trends, and best practices, as well as excellent communication and analytical skills.*
📋 Key Responsibilities
- 📝 Content Development: Create and curate engaging content (text, images, videos, etc.) that aligns with the company's brand voice and messaging.
- 📅 Scheduling: Plan and schedule content in advance using social media management tools.
- 📈 Performance Tracking: Monitor social media analytics to evaluate the success of campaigns and make data-driven decisions.
- 💬 Community Management: Engage with followers, respond to comments, and facilitate conversations around the brand.
- 📊 Reporting: Prepare regular reports on social media performance for stakeholders.
- 🤝 Collaboration: Work closely with marketing, sales, and other teams to ensure consistent branding and messaging across platforms.
*ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.*
🎯 Required Qualifications
- Education: Bachelor's degree in Marketing, Communications, or a related field.
- Experience:
- Proven experience (2+ years) in social media management or a related role.
- Demonstrated success in creating and executing social media strategies.
- Required Skills:
- Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
- Strong understanding of social media analytics tools (e.g., Google Analytics, Sprout Social, Hootsuite Insights).
- Excellent communication skills, both written and verbal.
- Strong analytical skills and data-driven mindset.
- Knowledge of SEO best practices.
- Familiarity with content management systems (CMS) and graphic design tools (e.g., Canva, Adobe Creative Suite).
- Preferred Skills:
- Experience with paid social media advertising.
- Knowledge of HTML and CSS.
- Familiarity with project management tools (e.g., Asana, Trello, Monday.com).
*ASSUMPTION: Candidates with experience in the IT industry or relevant certifications (e.g., Hootsuite Certification, Google Analytics Individual Qualification) will be preferred.*
💰 Compensation & Benefits
- Salary Range: PHP 35,000 - 50,000 per month (Based on experience and market research)
- Benefits:
- Health insurance
- Dental insurance
- Life insurance
- Retirement plan
- Employee assistance program
- Professional development opportunities
- Working Hours: Full-time (40 hours/week), Monday - Friday, with flexible hours as needed.
*ASSUMPTION: The salary range is estimated based on market research for similar roles in the Philippines. Actual compensation may vary based on the candidate's experience and qualifications.*
📌 Applicant Insights
🔍 Company Context
- Industry: IGT Solutions operates in the IT Services and IT Consulting industry, focusing on customer experience management and digital transformation.
- Company Size: IGT Solutions has over 10,000 employees, making it a large organization with ample opportunities for growth and learning.
- Founded: Established in 1998, IGT Solutions has over two decades of experience in the industry.
- Company Description: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for global brands using digital technologies. They specialize in integrated BPM, technology, and digital services & solutions for clients across industries.
- Company Specialties: IGT Solutions' specialties include IT consulting, TPF outsourcing, travel CRM, testing, baggage desk, ERP, flight rebooking services, ATPCO fare filing, ticketing, eCommerce, social media, mobile solutions, sales & reservations, customer service and support, and customer experience management.
📊 Role Analysis
- Career Level: This role is suitable for early to mid-career professionals with 2-5 years of experience in social media management or a related field.
- Reporting Structure: The Social Media Associate will report directly to the Digital Marketing Manager or a similar role.
- Work Arrangement: This role is on-site, with the possibility of remote work for specific tasks or projects.
- Growth Opportunities:
- Progression to Senior Social Media Specialist or similar roles.
- Opportunities to work on diverse projects and gain experience in related fields (e.g., content creation, SEO, PPC).
🌍 Location & Work Environment
- Office Type: IGT Solutions' offices are modern, collaborative workspaces with an open floor plan.
- Office Location(s): National Capital Region (NCR), Philippines
- Geographic Context: The National Capital Region (NCR) is the political, commercial, and cultural hub of the Philippines, offering a vibrant urban environment with ample opportunities for personal and professional growth.
- Work Schedule: Full-time, Monday - Friday, with flexible hours as needed.
💼 Interview & Application Insights
- Typical Process:
1. Online application submission.
2. Phone or video screening.
3. In-person or virtual interview with the hiring manager.
4. Final interview with the department head or a panel of interviewers.
- Key Assessment Areas:
- Social media strategy and planning.
- Content creation and curation.
- Analytics and reporting.
- Communication and interpersonal skills.
- Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills.
- Showcase your understanding of the company and the role by providing specific examples of how your skills and experience make you a strong fit.
- Prepare examples of your social media work, such as successful campaigns or engaging content you've created.
🛠️ Tools & Technologies
- Social media management tools (e.g., Hootsuite, Buffer, Sprout Social)
- Analytics tools (e.g., Google Analytics, Sprout Social, Hootsuite Insights)
- Content management systems (CMS) and graphic design tools (e.g., Canva, Adobe Creative Suite)
- Project management tools (e.g., Asana, Trello, Monday.com)
👔 Cultural Fit Considerations
- Company Values: IGT Solutions values innovation, customer-centricity, collaboration, and continuous learning.
- Work Style: IGT Solutions fosters a dynamic, fast-paced work environment that encourages creativity, collaboration, and continuous learning.
- Self-Assessment Questions:
- How do you stay up-to-date with the latest social media trends and best practices?
- Can you provide an example of a successful social media campaign you've managed, and what made it successful?
- How do you handle negative comments or criticism on social media?
⚠️ Potential Challenges
- Rapidly Changing Social Media Landscape: Social media platforms and trends evolve quickly, requiring continuous learning and adaptation.
- High Workload: Managing multiple social media accounts and campaigns can be demanding, requiring strong time management and organizational skills.
- Work-Life Balance: While IGT Solutions offers flexible hours, the nature of social media management may require occasional work outside of regular business hours.
📈 Similar Roles Comparison
- Social Media Manager: This role focuses more on strategy and team management, while the Social Media Associate is more hands-on and focused on day-to-day content creation and management.
- Content Creator/Strategist: These roles focus on creating and planning content for various channels, while the Social Media Associate is specifically focused on social media platforms.
📝 Sample Projects
- Developing and executing a social media strategy for a new product launch.
- Creating and curating engaging content for a brand's social media channels.
- Monitoring and analyzing social media performance to optimize campaigns and improve results.
- Collaborating with cross-functional teams to ensure consistent branding and messaging across platforms.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company support the professional development of its social media team members?
- What are the most successful social media campaigns the company has run, and what made them successful?
- How does the company approach crisis communication on social media?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://careers.igtsolutions.com/job/Social-Media-Associate-Nati-Philippine/1166247155/).
- Tailor your resume and cover letter to highlight your relevant experience and skills.
- Prepare examples of your social media work, such as successful campaigns or engaging content you've created.
- Follow up with the hiring manager one week after submitting your application to express your interest in the role.
- If selected for an interview, be prepared to discuss your social media strategy and provide examples of your work.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
