🔹 Job Title: Social Media & Consumer Service Expert*in (m/w/d)
🔹 Company: Josef Manner & Comp. Aktiengesellschaft
🔹 Location: Wien 17, Austria
🔹 Job Type: Full-time, Hybrid (3 office days per week)
🔹 Category: Marketing & Communications
🔹 Date Posted: May 20, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site with hybrid option
Key aspects of this role include:
ASSUMPTION: This role requires a high level of multitasking and strong organizational skills to manage various responsibilities across different platforms and teams.
✅ Social Media Management: Daily operation and strategic development of social media channels (Instagram, Facebook, YouTube, Pinterest)
✅ Content Creation & Planning: Creation of engaging content, planning content calendars, and adapting content to specific platforms
✅ Performance Analysis & Reporting: Monitoring and analyzing KPIs, creating performance reports, and optimizing strategies based on data
✅ Consumer Service: Handling consumer inquiries and B2B complaints to foster customer loyalty
✅ Campaign Management: Execution of digital campaigns for various brands, including influencer collaborations and giveaways
✅ Asset Creation & Supervision: Planning and supervising photo shoots, creating assets on Canva, and ensuring brand standards are met
✅ Website Management: Maintaining and reporting on company websites
✅ Cross-functional Communication: Collaborating with internal teams and external agencies to ensure smooth project execution
ASSUMPTION: The role may require occasional weekend work or late hours to manage social media platforms and handle consumer inquiries during peak times.
Education: Completed degree or training in business, marketing, or digital media
Experience: At least 3 years of experience in marketing & communication
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with experience in fast-paced, consumer-facing industries may have an advantage in this role.
Salary Range: €3,300 - €4,000 per month (gross) based on experience, in line with the collective agreement for the confectionery industry
Benefits:
Working Hours: Full-time (40 hours per week), with flexible hours and the option to work from home
ASSUMPTION: The salary range provided is an estimate based on industry standards and the company's size. Actual compensation may vary based on individual qualifications and experience.
Industry: Sugar and Confectionery Product Manufacturing. Josef Manner & Comp. AG is a leading Austrian company in this sector, known for its iconic brands like Manner, Casali, and Dragee Keksi.
Company Size: Medium-sized (501-1,000 employees), offering a structured work environment with opportunities for growth and collaboration.
Founded: 1890, with a rich history and strong brand recognition in Austria and other European markets.
Company Description:
Company Specialties:
Company Website: http://josef.manner.com
ASSUMPTION: Working at Josef Manner & Comp. AG offers applicants the opportunity to grow within a well-established company that values tradition and innovation.
Career Level: Mid-level marketing professional, with opportunities for growth and advancement within the company.
Reporting Structure: This role reports directly to the Marketing Manager and collaborates with various internal teams, such as Sales, Product Management, and Customer Service.
Work Arrangement: Hybrid work arrangement, with 3 office days per week and the option to work from home for the remaining days.
Growth Opportunities:
ASSUMPTION: This role offers a clear career path for motivated individuals looking to grow within the marketing field.
Office Type: Modern, well-equipped office with a collaborative work environment
Office Location(s): Wilhelminenstraße 6, 1170 Wien, Austria
Geographic Context:
Work Schedule: Full-time, with flexible hours and the option to work from home
ASSUMPTION: The hybrid work arrangement and flexible hours allow for a better work-life balance, while the central office location ensures easy access to amenities and public transportation.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Social Media Management, Content Creation, Consumer Service, Marketing Strategy, Data Analysis, Campaign Management, Brand Management, Customer Loyalty, Teamwork, Collaboration, MS Office, Canva, CMS
ASSUMPTION: The application process at Josef Manner & Comp. AG is designed to assess candidates' technical skills, cultural fit, and alignment with the company's values.
ASSUMPTION: Proficiency in the listed tools is required for this role, and candidates should be comfortable learning and adapting to new technologies as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who align with Josef Manner & Comp. AG's values and work style are more likely to succeed in this role and contribute to the company's continued success.
ASSUMPTION: These challenges can be overcome with strong organizational skills, time management, and a commitment to delivering high-quality work.
ASSUMPTION: Candidates should consider their long-term career goals and how this role aligns with their desired industry and job function.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and required skills for this role, from creative content creation to data-driven analysis and customer service.
ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and commitment to the company's success.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.