📌 Core Information
🔹 Job Title: Social Media & Content Executive
🔹 Company: TalkTalk
🔹 Location: Finsbury, London (with option for Salford Quays, Manchester)
🔹 Job Type: Full-Time, 1-year Fixed Term Contract (FTC)
🔹 Category: Marketing & Communications
🔹 Date Posted: July 3, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (minimum 50% office presence)
🚀 Job Overview
Key aspects of this role include:
- Driving engagement and building positive relationships with customers and prospects on social media channels
- Creating organic, socially native content tailored to individual platforms to drive reach and engagement
- Leveraging social media trends to drive engagement with the brand
- Developing content for corporate audience on LinkedIn and managing community interactions
- Collaborating with brand, PR, and social media operations/customer care teams
ASSUMPTION: This role requires a strong understanding of social media trends and a creative mindset to develop engaging content without significant production budgets.
📋 Key Responsibilities
✅ Deliver against the social media platform strategy to drive engagement and build positive relationships with consumers and prospects
✅ Create engaging content tailored to individual platforms to drive reach and engagement organically
✅ Identify and capitalize on social media trends to drive brand engagement
✅ Develop content to engage the corporate audience on LinkedIn
✅ Manage community interactions and drive positive engagements within and outside the brand's social channels
ASSUMPTION: This role requires a proactive approach to social media management and the ability to think quickly and creatively to capitalize on trends and opportunities.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience)
Experience: 2-5 years of experience in a social media role, with a strong understanding of the latest social media trends
Required Skills:
- Proven experience in social media management and content creation
- Ability to create engaging content using just a mobile phone
- Self-starter with strong organizational skills and the ability to work collaboratively
- Excellent communication skills and a strong understanding of brand tone of voice
Preferred Skills:
- Experience with social media analytics tools
- Knowledge of the telecommunications industry
ASSUMPTION: While not explicitly stated, experience with social media analytics tools and knowledge of the telecommunications industry would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: £25,000 - £35,000 per annum (AI-estimated, based on industry standards for the role and experience level)
Benefits:
- Flexible hybrid working with a minimum of 50% office presence
- Collaborative office spaces designed for creative thinking and innovation
- Free on-site parking at offices
- Generous holiday package (25 days annual leave, 3 wellbeing days, and birthday off, with the option to buy up to 10 more days)
- Private healthcare for all employees
- Competitive pension scheme and performance-related bonus opportunities
- Free broadband for all employees
- Life event gifts (celebrating milestones like marriages and births)
- Inclusive employee networks
- Salary sacrifice scheme
- Big retail and leisure discounts
- 3 paid volunteering days a year
Working Hours: Full-time (37.5 hours per week), with flexible working hours and the option to work from home up to 50% of the time
ASSUMPTION: The salary range is an estimate based on industry standards for a role of this level and experience. The actual salary may vary depending on the candidate's skills and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications
Company Size: 1,001-5,000 employees
Founded: TalkTalk was founded in 2003 and has since grown to become one of the UK's leading providers of broadband, TV, and mobile services
Company Description:
- TalkTalk is a dynamic, flexible workplace that values diversity and inclusion
- The company offers a range of benefits, including flexible working arrangements, competitive salaries, and generous holiday packages
- TalkTalk is committed to building a workplace that reflects the communities and customers it serves, with a focus on innovation and creativity
Company Specialties:
- Broadband
- Telephony
- Mobile
- TV
- Technology
- Digital
- and Data
Company Website: careers.talktalk.co.uk
ASSUMPTION: TalkTalk's focus on diversity, inclusion, and flexibility makes it an attractive workplace for candidates seeking a supportive and innovative environment.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports directly to the Senior Social Media Manager
Work Arrangement: Hybrid (minimum 50% office presence, with the option to work from home up to 50% of the time)
Growth Opportunities:
- Potential to progress to a Senior Social Media Executive role after demonstrating success in this position
- Opportunities to work on high-profile campaigns and projects, gaining valuable experience and exposure
- Access to training and development opportunities to enhance skills and advance career growth
ASSUMPTION: This role offers strong growth opportunities for candidates looking to advance their careers in social media and content management.
🌍 Location & Work Environment
Office Type: Collaborative office spaces designed for creative thinking and innovation
Office Location(s): Finsbury, London (with an option for Salford Quays, Manchester)
Geographic Context:
- Finsbury, London is a vibrant, multicultural neighborhood with excellent transport links and a wide range of amenities
- Salford Quays, Manchester is a popular waterfront destination with a mix of retail, leisure, and cultural attractions
Work Schedule: Full-time (37.5 hours per week), with flexible working hours and the option to work from home up to 50% of the time
ASSUMPTION: The hybrid work arrangement offers candidates the best of both worlds, with the opportunity to collaborate with colleagues in the office and work remotely when needed.
💼 Interview & Application Insights
Typical Process:
- Online application and CV submission
- Phone or video screening with the Talent Acquisition team
- First-round interview with the hiring manager (Senior Social Media Manager)
- Second-round interview with the wider team or stakeholders
- Final-round interview with the Head of Marketing or another senior leader
Key Assessment Areas:
- Candidates' understanding of social media trends and their ability to create engaging content
- Candidates' ability to work collaboratively and manage community interactions
- Candidates' alignment with TalkTalk's brand values and company culture
Application Tips:
- Tailor your CV and cover letter to highlight your relevant experience and skills for this role
- Showcase your understanding of social media trends and your ability to create engaging content by including examples or a portfolio
- Demonstrate your alignment with TalkTalk's brand values and company culture by explaining how you embody these qualities in your personal and professional life
ATS Keywords: Social Media Management, Content Creation, Community Management, Engagement Strategies, Trend Analysis, Collaboration, Self-Starter, Positive Interactions
ASSUMPTION: The interview process will focus on assessing candidates' technical skills, creativity, and cultural fit, with a strong emphasis on their ability to drive engagement and build positive relationships with customers and prospects on social media channels.
🛠️ Tools & Technologies
- Social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn)
- Social media management tools (e.g., Hootsuite, Buffer, Sprout Social)
- Content creation tools (e.g., Canva, Adobe Creative Suite)
- Analytics tools (e.g., Google Analytics, social media analytics platforms)
ASSUMPTION: While not explicitly stated, experience with social media management tools, content creation tools, and analytics tools would be beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Be Yourself
- Make an Impact
- Join Us
Work Style:
- Dynamic and flexible
- Collaborative and supportive
- Innovative and creative
Self-Assessment Questions:
- Do you feel comfortable being yourself and expressing your unique perspective in a professional environment?
- Are you excited about the opportunity to make an impact and drive engagement with customers and prospects on social media channels?
- Do you thrive in a dynamic, collaborative, and innovative work environment?
ASSUMPTION: TalkTalk values diversity and inclusion, and candidates who are comfortable being themselves and expressing their unique perspectives will thrive in this environment.
⚠️ Potential Challenges
- The fast-paced nature of social media may require quick thinking and adaptability to capitalize on trends and opportunities
- The role may involve working with tight deadlines and managing multiple projects simultaneously
- The telecommunications industry can be competitive, and candidates may face challenges in driving engagement and building positive relationships with customers and prospects
- The hybrid work arrangement may present challenges in balancing remote work and in-office collaboration
ASSUMPTION: While this role presents several challenges, candidates with strong organizational skills, adaptability, and a proactive approach to social media management will be well-equipped to succeed.
📈 Similar Roles Comparison
- Compared to other social media executive roles, this position offers a strong focus on content creation and community management, with less emphasis on paid advertising and media buying
- This role is unique in its focus on driving engagement and building positive relationships with customers and prospects in a category dominated by negativity
- Compared to other marketing and communications roles, this position offers a strong focus on social media and digital channels, with less emphasis on traditional marketing and advertising
ASSUMPTION: Candidates should consider the unique aspects of this role and how it differs from other social media executive positions when deciding whether to apply.
📝 Sample Projects
- Developing a social media campaign to drive engagement with a new product launch
- Creating a series of engaging, socially native videos to promote a brand event
- Managing community interactions during a high-profile crisis or PR challenge
ASSUMPTION: These sample projects are intended to give candidates an idea of the types of tasks and responsibilities they may encounter in this role, but the specific projects and challenges may vary depending on the company's needs and priorities.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits into the broader marketing and communications strategy?
- How does TalkTalk support the professional development and growth of its employees, particularly in the marketing and communications field?
- What are the key priorities for this role in the first 30, 60, and 90 days, and how will success be measured?
- How does TalkTalk foster a culture of innovation and creativity, and what opportunities are there for candidates to contribute to this aspect of the company's identity?
- What is the expected workload and work-life balance for this role, particularly in terms of managing multiple projects and tight deadlines?
ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company culture, and to assess whether this position is the right fit for their career goals and personal preferences.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the application link
- Tailor your CV and cover letter to highlight your relevant experience and skills for this role, including examples of your social media management and content creation work
- Prepare a portfolio or examples of your work that demonstrate your ability to create engaging content and manage community interactions
- Follow up with the Talent Acquisition team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
