Social Media Content Moderator

📌 Core Information

🔹 Job Title: Social Media Content Moderator

🔹 Company: Alorica

🔹 Location: Tulsa, Oklahoma, United States

🔹 Job Type: Full-time

🔹 Category: Customer Service & Support

🔹 Date Posted: April 21, 2025

🔹 Experience Level: Entry-level

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Reviewing and moderating content across various social media platforms
• Ensuring content complies with community guidelines and local policies
• Handling potentially disturbing content with professionalism
• Collaborating with a global team to maintain a safe and comfortable online environment

ASSUMPTION: This role requires a high level of attention to detail, quick decision-making, and the ability to work effectively in a fast-paced environment.

📋 Key Responsibilities

✅ Review content (video, image, text) and conduct quality control to ensure it complies with local policies and regulations

✅ Become and remain knowledgeable about online community standards

✅ Interpret and apply complex policies and guidelines to content

✅ Review reported content with agreed turnaround times and standards of quality

✅ Escalate issues outside of the company policy

ASSUMPTION: This role involves handling sensitive and potentially disturbing content, which may require emotional resilience and self-care.

🎯 Required Qualifications

Education: High school diploma or GED

Experience: No previous experience required

Required Skills:

• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous demeanor
• Ability to handle graphic and potentially disturbing content
• Ability to react quickly and effectively with high attention to detail and fast learning ability
• High level of engagement and professionalism
• Good understanding of social media pop culture
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

Preferred Skills:

• Previous content moderation experience
• Bilingual or multilingual skills

ASSUMPTION: While not explicitly stated, having some knowledge of social media trends and platforms may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $16/hr (Onsite premium of additional $1.50/hr)

Benefits:

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program
• Employee assistance program
• Additional voluntary benefits
• On-site amenities

Working Hours: Full-time, 24/7 hours of operation (subject to change based on business needs)

ASSUMPTION: The salary range provided is an estimate based on the job title, location, and experience level. However, it is recommended to verify this information with the employer.

📌 Applicant Insights

🔍 Company Context

Industry: Alorica operates in the IT Services and IT Consulting industry, focusing on customer experience and support services.

Company Size: Alorica is a large company with over 10,000 employees, providing ample opportunities for growth and career advancement.

Founded: Alorica was founded in 1999 and has since grown into a global leader in customer service and experience.

Company Description:

• Alorica offers a wide range of customer experience services, including contact center services, multi-channel customer support, and digital CX.
• The company serves clients from various industries, such as banking, financial services, healthcare, retail, and technology.
• Alorica is committed to making lives better, one interaction at a time, and provides a full range of benefits to support its employees' well-being.

Company Specialties:

• Contact Center Services
• Multi-Channel Customer Support
• Digital CX
• Managed Services
• IT Advisory
• Innovation Labs
• Conversational AI
• Data & Analytics
• Business Process Consulting
• Customer Journey Mapping

Company Website: http://www.alorica.com

ASSUMPTION: Alorica's extensive experience and global presence provide a stable and supportive work environment for its employees.

📊 Role Analysis

Career Level: This role is an entry-level position, offering an excellent starting point for a career in content moderation or customer service.

Reporting Structure: The Social Media Content Moderator will report directly to the Content Moderation Team Lead or a similar supervisory role.

Work Arrangement: This is an on-site position, requiring employees to work from Alorica's office in Tulsa, Oklahoma.

Growth Opportunities:

• Alorica promotes over 80% of its promotions from within, providing ample opportunities for career growth and advancement.
• The company offers leadership programs, paid training, and tuition reimbursement to support employee development.
• With over 100 locations across the globe, there may be opportunities for relocation and international assignments.

ASSUMPTION: Given Alorica's focus on internal promotions and employee development, there are likely numerous growth opportunities for motivated and dedicated employees.

🌍 Location & Work Environment

Office Type: Alorica's Tulsa office is a call-center environment, with climate control and on-site amenities such as a coffee and snack bar, breakroom, ATM/Banking access, and more.

Office Location(s): 14002 E 21st St #600, Tulsa, OK 74134

Geographic Context:

• Tulsa, Oklahoma, is a mid-sized city with a population of approximately 400,000 people.
• The city offers a relatively low cost of living compared to other major metropolitan areas in the United States.
• Tulsa has a humid subtropical climate, with hot summers and cold winters.

Work Schedule: The work schedule for this role is full-time, with the potential for 24/7 hours of operation based on business needs.

ASSUMPTION: While the work environment may be fast-paced and potentially stressful at times, Alorica's on-site amenities and employee support programs help create a comfortable and engaging work environment.

💼 Interview & Application Insights

Typical Process:

• Submit an application through the provided link.
• Complete an online assessment.
• The Alorica team will review your application.
• If selected to move forward, the team will follow up directly.

Key Assessment Areas:

• Attention to detail and accuracy in content moderation.
• Quick decision-making and problem-solving skills.
• Ability to handle potentially disturbing content professionally.
• Knowledge of social media trends and platforms.

Application Tips:

• Tailor your resume to highlight relevant skills and experiences, such as strong computer navigational skills, familiarity with Microsoft Office, and excellent communication skills.
• In your cover letter, express your interest in content moderation and your ability to handle potentially disturbing content professionally.
• If applicable, provide examples of your previous content moderation or customer service experience.

ATS Keywords: social media, content moderation, customer service, attention to detail, problem-solving, Microsoft Office, communication skills

ASSUMPTION: Alorica's application process is designed to assess candidates' fit for the role and the company's culture, with a focus on relevant skills and experiences.

🛠️ Tools & Technologies

• Microsoft Office (Word, Excel)
• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Content moderation tools and software

ASSUMPTION: While not explicitly stated, candidates should be comfortable using various social media platforms and content moderation tools to effectively perform their job duties.

👔 Cultural Fit Considerations

Company Values:

• Making Lives Better
• Customer Focus
• Integrity
• Respect
• Accountability
• Teamwork

Work Style:

• Fast-paced and dynamic work environment
• Collaborative and team-oriented culture
• Focus on continuous learning and improvement

Self-Assessment Questions:

• Do you have a strong understanding of social media pop culture and trends?
• Are you comfortable handling potentially disturbing content professionally?
• Do you thrive in a fast-paced, dynamic work environment?

ASSUMPTION: Alorica values employees who are customer-focused, respectful, and committed to making lives better through their work.

⚠️ Potential Challenges

• Handling potentially disturbing content may be emotionally taxing and require self-care and resilience.
• The work environment may be fast-paced and demanding, requiring strong attention to detail and quick decision-making.
• There may be limited opportunities for career advancement in the short term, as this is an entry-level position.
• The work schedule may be subject to change based on business needs, potentially including 24/7 hours of operation.

ASSUMPTION: While there may be challenges associated with this role, Alorica's focus on employee well-being and development helps mitigate these potential issues.

📈 Similar Roles Comparison

• Compared to other content moderator roles, this position may offer more opportunities for career growth and advancement within Alorica.
• Alorica's global presence and extensive experience in customer service provide a stable and supportive work environment.
• As an entry-level position, this role may offer less responsibility and autonomy compared to more senior roles in content moderation or customer service.

ASSUMPTION: While there may be similarities between this role and other content moderator positions, Alorica's unique focus on customer experience and employee development sets it apart.

📝 Sample Projects

• Reviewing and moderating content from various social media platforms, ensuring compliance with community guidelines and local policies.
• Collaborating with a global team to maintain a safe and comfortable online environment for users.
• Handling potentially disturbing content professionally and escalating issues that fall outside company policy.

ASSUMPTION: These sample projects provide a clear understanding of the day-to-day responsibilities and expectations for the Social Media Content Moderator role.

❓ Key Questions to Ask During Interview

• What specific training and support will be provided to help me succeed in this role?
• How does Alorica ensure the well-being of its content moderators, given the potentially disturbing nature of the content?
• What opportunities are there for career growth and advancement within Alorica?
• How does Alorica support work-life balance for its employees?
• What is the typical career path for a Social Media Content Moderator at Alorica?

ASSUMPTION: Asking these questions demonstrates your interest in the role and Alorica's culture, as well as your commitment to ensuring a good fit for both parties.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Customize your resume to highlight relevant skills and experiences, such as strong computer navigational skills, familiarity with Microsoft Office, and excellent communication skills.
• In your cover letter, express your interest in content moderation and your ability to handle potentially disturbing content professionally.
• If applicable, provide examples of your previous content moderation or customer service experience.
• Follow up with the Alorica team within one week of submitting your application to confirm receipt and inquire about next steps.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.