Social Media Content Moderator

📌 Core Information

🔹 Job Title: Social Media Content Moderator

🔹 Company: Alorica

🔹 Location: Tulsa, Oklahoma, United States

🔹 Job Type: Full-time, On-site

🔹 Category: Customer Service & Support

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Reviewing and moderating content across various social media platforms
• Ensuring content compliance with community guidelines and local policies
• Handling graphic and potentially disturbing content with professionalism
• Working in a fast-paced, 24/7 call-center environment

ASSUMPTION: This role requires a high level of attention to detail, quick decision-making, and the ability to handle sensitive content.

📋 Key Responsibilities

✅ Review content (video, image, text) and conduct quality control to ensure it complies with local policies and regulations

✅ Become and remain knowledgeable about online community standards

✅ Interpret and apply complex policies and guidelines to content

✅ Review reported content with agreed turnaround times and standards of quality

✅ Escalate issues outside of the company policy

ASSUMPTION: This role involves a significant amount of screen time and may require working non-standard hours based on business needs.

🎯 Required Qualifications

Education: High school diploma or GED

Experience: No previous experience required

Required Skills:

• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous demeanor
• Ability to handle viewing graphic and potentially disturbing content
• Ability to react quickly and effectively with high attention to detail and fast learning ability
• High level of engagement and professionalism
• Good understanding of social media pop culture
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

Preferred Skills:

• Previous experience in content moderation or a related field
• Bilingual or multilingual skills

ASSUMPTION: While previous experience is not required, candidates with relevant experience may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: $16/hr (Onsite premium of additional $1.50/hr)

Benefits:

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program
• Employee assistance program
• Additional voluntary benefits
• On-site amenities such as: Coffee & Snack bar, breakroom with shuffleboard and air hockey, ATM/Banking access, and so much more!

Working Hours: Regular work performed in a climate-controlled, call-center environment. Ability to work required full-time schedule within our 24/7 hours of operation (subject to change based on business needs)

ASSUMPTION: The on-site premium is included in the hourly wage to compensate for working on-site rather than remotely.

📌 Applicant Insights

🔍 Company Context

Industry: Alorica is a global leader in customer service and experience, operating in the IT Services and IT Consulting sector.

Company Size: Alorica has 10,001+ employees, providing a large and diverse work environment.

Founded: Alorica was founded in 1999 and has since grown to operate in 18 countries around the world.

Company Description:

• Alorica offers a wide range of customer service and experience solutions, including customer service, training, and tech support, as well as management, recruiting, and more.
• The company is committed to empowering its employees through various benefits and growth opportunities.
• Alorica is known for its strong company culture, with over 70% of its leaders being promoted from within.

Company Specialties:

• Contact Center Services
• Multi-Channel Customer Support
• Digital CX
• Managed Services
• IT Advisory
• Digital Transformation
• Innovation Labs
• Conversational AI
• Data & Analytics
• Business Process Consulting
• Customer Journey Mapping
• Content Moderation
• and Outsourcing

Company Website: http://www.alorica.com

ASSUMPTION: Alorica's extensive global presence and diverse service offerings provide numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry-level (0-2 years of experience)

Reporting Structure: This role reports directly to the Content Moderation Team Lead.

Work Arrangement: This is an on-site, full-time position with a required schedule within the company's 24/7 hours of operation.

Growth Opportunities:

• Promotion opportunities within the content moderation team or other departments
• Leadership programs and training to develop management and supervisory skills
• Tuition reimbursement for continued education and professional development

ASSUMPTION: Given Alorica's large employee base and diverse service offerings, there are ample opportunities for career growth and advancement within the company.

🌍 Location & Work Environment

Office Type: Climate-controlled, call-center environment

Office Location(s): 14002 E 21st St #600, Tulsa, OK 74134

Geographic Context:

• Tulsa, Oklahoma, is located in the central United States, with a population of approximately 400,000 people.
• The city offers a relatively low cost of living compared to other major metropolitan areas in the United States.
• Tulsa has a humid subtropical climate, with hot summers and cold, snowy winters.

Work Schedule: Full-time schedule within the company's 24/7 hours of operation (subject to change based on business needs)

ASSUMPTION: The on-site work environment may require employees to adapt to shifts in scheduling based on business needs.

💼 Interview & Application Insights

Typical Process:

• Submit an application through the provided link
• Complete an online assessment
• Wait for the team to review your application
• If selected to move forward, the team will follow up directly

Key Assessment Areas:

• Attention to detail and accuracy in content moderation
• Quick decision-making and problem-solving skills
• Ability to handle sensitive and graphic content
• Adaptability to a fast-paced, 24/7 work environment

Application Tips:

• Tailor your resume to highlight relevant skills and experiences, such as strong computer navigational skills, familiarity with Microsoft Office applications, and excellent communication skills.
• Prepare for the online assessment by practicing your attention to detail and quick decision-making skills.
• Demonstrate your professionalism and ability to handle sensitive content in your cover letter.

ATS Keywords: Content moderation, social media, customer service, attention to detail, quick decision-making, problem-solving, graphic content, 24/7 work environment

ASSUMPTION: The application process for this role may involve an online assessment to evaluate the candidate's fit for the position.

🛠️ Tools & Technologies

• Microsoft Office applications (Word, Excel)
• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Content moderation tools and software

ASSUMPTION: Familiarity with Microsoft Office applications and social media platforms is essential for this role, while experience with content moderation tools may be beneficial but not required.

👔 Cultural Fit Considerations

Company Values:

• Making Lives Better… One Interaction at a Time!
• Integrity
• Respect
• Accountability
• Passion
• Innovation
• Collaboration

Work Style:

• Fast-paced and dynamic work environment
• Team-oriented and collaborative culture
• Adaptability to changing schedules and priorities

Self-Assessment Questions:

• Do I have the ability to handle viewing graphic and potentially disturbing content?
• Am I comfortable working in a fast-paced, 24/7 call-center environment?
• Do I possess strong computer navigational skills and a good understanding of social media pop culture?

ASSUMPTION: Candidates who align with Alorica's company values and are comfortable working in a fast-paced, team-oriented environment may be a good fit for this role.

⚠️ Potential Challenges

• Handling graphic and potentially disturbing content on a daily basis
• Adapting to shifts in scheduling based on business needs
• Working in a fast-paced, high-pressure environment
• Meeting strict turnaround times and quality standards

ASSUMPTION: These challenges require candidates to have strong coping mechanisms, resilience, and the ability to maintain professionalism under pressure.

📈 Similar Roles Comparison

• This role is similar to other content moderator positions but may have different turnaround times, quality standards, and specific guidelines for each platform.
• Compared to other customer service roles, this position requires a higher level of attention to detail and the ability to handle sensitive content.
• Career progression may involve moving into leadership or management roles within the content moderation team or other departments.

ASSUMPTION: While this role shares similarities with other content moderator positions, the specific requirements and work environment may vary depending on the company and industry.

📝 Sample Projects

• Reviewing and moderating content for a major social media platform, ensuring compliance with community guidelines and local policies
• Collaborating with a team to develop and implement new content moderation strategies and guidelines
• Assisting in the training of new content moderators and providing guidance on best practices

ASSUMPTION: These sample projects provide insight into the day-to-day responsibilities and collaborative nature of the content moderator role.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by content moderators in this role?
• How does the company support employees in handling graphic and potentially disturbing content?
• What opportunities are available for career growth and development within the content moderation team or other departments?
• How does the company ensure work-life balance for employees working in a 24/7 call-center environment?
• What is the typical career path for someone in this role?

ASSUMPTION: Asking these questions can help candidates better understand the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Customize your resume to highlight relevant skills and experiences, such as strong computer navigational skills, familiarity with Microsoft Office applications, and excellent communication skills.
• Prepare for the online assessment by practicing your attention to detail and quick decision-making skills.
• Demonstrate your professionalism and ability to handle sensitive content in your cover letter.
• Follow up with the hiring team one week after submitting your application to inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.