Social Media Content Specialist - Bilingual English/French

📌 Core Information

🔹 Job Title: Social Media Content Specialist - Bilingual English/French

🔹 Company: dentsu

🔹 Location: Paris, Île-de-France, France

🔹 Job Type: Full-time/Part-time

🔹 Category: Advertising Services

🔹 Date Posted: April 4, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: Remote (fully remote company)

🚀 Job Overview

Key aspects of this role include:

• Crafting engaging content for clients' social media channels in English and French
• Monitoring and responding to comments on clients' social media platforms
• Ensuring adherence to clients' brand guidelines and online community safety policies
• Escalating issues, observations, and insights to relevant channels
• Working flexible shifts, including evenings, weekends, and holidays

ASSUMPTION: This role requires exceptional written communication skills in both English and French, with native fluency required. It also demands a high degree of flexibility and availability to work various shifts.

📋 Key Responsibilities

✅ Review, monitor, moderate, and respond to comments posted to clients’ social channels in English and French

✅ Craft creative written content to encourage participation and increase engagement across clients’ social channels

✅ Provide clients’ audience with an excellent experience through the clients’ social channels

✅ Escalate issues, observations, opportunities, and insights through the relevant channels

✅ Understand clients’ social media strategy, tone-of-voice, and brand guidelines to communicate with their audience efficiently

✅ Ensure the online community's safety policies and brand guidelines are being followed by all members

ASSUMPTION: This role requires strong multitasking skills, attention to detail, and the ability to work independently with minimal supervision.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Professional experience in social media moderation and content creation (0-2 years)

Required Skills:

• Exceptional written communication in English and French (native fluency required)
• Professional experience moderating and engaging across all social media platforms
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines
• Ability to tailor written tone and voice to match each client
• Exceptional customer service skills
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries
• Reliable high-speed internet with no data restrictions
• An active Facebook account

Preferred Skills:

• Fluency in additional languages

ASSUMPTION: Given the bilingual nature of this role, candidates must have exceptional written communication skills in both English and French. Professional experience in social media moderation and content creation is essential, along with a flexible availability for various shifts.

💰 Compensation & Benefits

Salary Range: $12 - $17 USD per hour. Actual hourly pay within the range will be based on location, relevant experience, knowledge, and skills.

Benefits:

• Remote work opportunities
• Equal opportunities for growth and development
• Progressive culture that allows for work-life balance

Working Hours: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above, including evenings, weekends, and holidays.

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level to 2-year experience levels in the advertising services sector in Paris, France.

📌 Applicant Insights

🔍 Company Context

Industry: dentsu operates in the advertising services industry, focusing on marketing communications, advertising, media planning, media buying, and people-based marketing. They work with clients to help them predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy.

Company Size: dentsu is a large company with over 10,000 employees globally. This size allows for diverse opportunities and a wide range of clients to work with.

Founded: dentsu was founded in 1901 and has since grown into a global network designed for what’s next.

Company Description:

• dentsu is a global network designed for what’s next, helping brands predict and plan for disruptive future opportunities
• They connect brand, content, commerce, and experience underpinned by modern creativity
• dentsu is committed to creating a work environment that reflects the clients they serve and where everyone feels empowered to bring their full, authentic selves to work

Company Specialties:

• Marketing communications
• Advertising
• Media planning
• Media buying
• People-Based Marketing
• Creative
• Innovation
• Data
• and Technology

Company Website: https://www.dentsu.com/

ASSUMPTION: dentsu's large size and global presence offer applicants the opportunity to work with a diverse range of clients and gain international experience.

📊 Role Analysis

Career Level: This role is an entry-level to 2-year experience position, offering an excellent starting point for a career in social media content creation and management.

Reporting Structure: The Social Media Content Specialist will report directly to the Social Media Manager or similar role within the client's organization.

Work Arrangement: This role is fully remote, with the expectation to be available for various shifts, including evenings, weekends, and holidays.

Growth Opportunities:

• As a fully remote company, ICUC offers opportunities for career progression within the organization
• Working with a diverse range of clients allows for the development of various skills and expertise
• dentsu's global presence provides opportunities for international exposure and growth

ASSUMPTION: Given the entry-level nature of this role, there are ample opportunities for growth and development within the company and the industry.

🌍 Location & Work Environment

Office Type: Fully remote work environment with no physical office location required.

Office Location(s): Paris, Île-de-France, France

Geographic Context:

• Paris is the capital and most populous city of France, offering a vibrant cultural scene and diverse communities
• The Île-de-France region is home to numerous multinational corporations and offers ample opportunities for career growth
• France is a member of the European Union, providing access to a large market and international collaboration opportunities

Work Schedule: Flexible work schedule with the expectation to be available for various shifts, including evenings, weekends, and holidays.

ASSUMPTION: The fully remote nature of this role allows for a flexible work-life balance, while the Paris location offers a rich cultural environment and access to international opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Skills assessment and/or trial shift
• Final interview with the hiring manager

Key Assessment Areas:

• Written communication skills in English and French
• Understanding of social media platforms and brand guidelines
• Customer service skills and ability to handle challenging situations
• Availability and flexibility for various shifts

Application Tips:

• Highlight relevant experience in social media moderation and content creation
• Tailor your resume and cover letter to emphasize your bilingual communication skills and flexibility
• Prepare examples of your written work in English and French to showcase during the interview

ATS Keywords: Social Media, Content Creation, Moderation, Bilingual, English, French, Customer Service, Brand Voice, Flexibility, Availability, Engagement, Brand Guidelines, Online Community Safety

ASSUMPTION: The application process for this role is likely to be competitive, given the high demand for bilingual social media content specialists. Applicants should emphasize their relevant experience and skills throughout the application process.

🛠️ Tools & Technologies

• Social media platforms (Facebook, Instagram, etc.)
• Content creation and management tools (e.g., Hootsuite, Buffer, etc.)
• Project management tools (e.g., Asana, Trello, etc.)

ASSUMPTION: The tools and technologies required for this role are primarily social media platforms and content management tools. Familiarity with these platforms and tools is essential for success in this position.

👔 Cultural Fit Considerations

Company Values:

• Collaboration
• Responsibility
• Trust
• Diversity and inclusion
• Progressive culture
• Work-life balance

Work Style:

• Remote work
• Flexible hours
• Collaborative environment
• Equal opportunities for growth and development

Self-Assessment Questions:

• Do you have exceptional written communication skills in both English and French?
• Are you available to work flexible shifts, including evenings, weekends, and holidays?
• Do you thrive in a remote work environment and enjoy working independently?
• Are you comfortable handling challenging customer service situations?

ASSUMPTION: Applicants should assess their fit with dentsu's company values and work style before applying to ensure a successful and fulfilling work experience.

⚠️ Potential Challenges

• Working non-standard hours, including evenings, weekends, and holidays
• Handling challenging customer service situations
• Maintaining focus and productivity in a remote work environment
• Keeping up with the fast-paced nature of social media and client demands

ASSUMPTION: Applicants should be aware of the potential challenges associated with this role and ensure they are comfortable and capable of handling them before applying.

📈 Similar Roles Comparison

• This role is similar to other social media content specialist positions but may require more flexibility in working hours and a higher level of bilingual communication skills
• Compared to other roles in the advertising services industry, this position offers a unique opportunity to work with a global network and a diverse range of clients
• Career progression in this role may lead to opportunities in social media management, content strategy, or similar roles within the industry

ASSUMPTION: Applicants should research similar roles in the industry to better understand the unique aspects of this position and how it compares to other opportunities.

📝 Sample Projects

• Creating engaging content for a client's social media channels in both English and French
• Managing a live Q&A session with a client's spokesperson on their social media platforms
• Developing a social media crisis management plan for a client in response to a potential negative event

ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they approached them during the interview process.

❓ Key Questions to Ask During Interview

• Can you describe the typical work schedule for this role and how flexibility is managed?
• How does the company support work-life balance for remote employees?
• What opportunities are there for growth and development within the company and the industry?
• How does the company ensure a positive work environment and culture for remote employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: Applicants should prepare thoughtful questions to ask during the interview process to better understand the role, the company, and the work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the application link
• Tailor your resume and cover letter to emphasize your bilingual communication skills, relevant experience, and flexibility for various shifts
• Prepare examples of your written work in English and French to showcase during the interview
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.